Outdoor pool, pool umbrellas, sun loungers

Reviews of SureStay Plus by Best Western San Antonio Fiesta Inn

2.5 out of 5
SureStay Plus by Best Western San Antonio Fiesta Inn
13535 W Interstate Highway 10, San Antonio, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 385 out of 925 reviews" "
Rating 8 - Good. 292 out of 925 reviews" "
Rating 6 - Okay. 141 out of 925 reviews" "
Rating 4 - Poor. 59 out of 925 reviews" "
Rating 2 - Terrible. 48 out of 925 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chad

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
it was comfortable
Stayed 1 night in Mar 2024

10/10 Excellent

Steve

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very helpful. I would stay here again with my family.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Guest,Thank you for your kind words about our helpful staff. We're delighted to hear that you would consider staying with us again with your family.We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Manager

6/10 Okay

Kim

Liked: Cleanliness
Disliked: Property conditions & facilities
Breakfast was terrible. Very limited selection. Pool was dirty and cold
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Guest,We're sorry to hear about your disappointing experience with our breakfast and pool. Your feedback is valuable, and we will address these issues to improve our offerings. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

8/10 Good

peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful
Stayed 7 nights in Mar 2024
Response from Hotel Manager on Mar 22, 2024
Dear Marek,We're delighted to hear that you found our staff to be friendly and helpful during your stay. Providing excellent service is our top priority, and we're thrilled that our team made a positive impression on you. Thank you for acknowledging their efforts. We look forward to welcoming you back for another pleasant experience soon.Sincerely,Hotel Manager

10/10 Excellent

LIZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 21, 2024
Dear Guest,Thank you for your positive feedback regarding our friendly staff! We're glad to hear that you had a pleasant experience with us. Providing excellent service is our top priority, and we appreciate your kind words. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Manager

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness
Price was good
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 16, 2024
Dear Guest,We're delighted to hear that you found our pricing to be satisfactory. Providing affordable rates for our guests is important to us, and we're glad that you found value in your stay with us. If there's anything else we can do to enhance your experience during future visits, please don't hesitate to let us know. We look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager

8/10 Good

Fredson, Mission

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 12, 2024
Dear Fredson,Thank you for your positive review! We're glad to hear that you found the room to be good during your stay. If there's anything specific you feel we could improve upon to earn that perfect 5, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

6/10 Okay

jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place to stay
Stayed 2 nights in Mar 2024
Response from Hotel manager on Mar 12, 2024
Dear Guest,Thank you for your review! We're glad to hear that you found our hotel to be a decent place to stay. Your satisfaction is important to us, and we hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

4/10 Poor

Prakash

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very limited breakfast.
Stayed 2 nights in Mar 2024
Response from Hotel manager on Mar 12, 2024
Dear Guest,Thank you for sharing your feedback with us. We're sorry to hear that you found our breakfast options limited. Your comments are valuable to us, and we'll take them into consideration as we work to improve our offerings. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotel manager on Mar 12, 2024
Dear Elizabeth,Thank you for taking the time to leave us a review! We appreciate your feedback and are glad to hear that you had a positive experience overall. If there's anything specific you think we could improve upon to earn that fifth star next time, please let us know. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

8/10 Good

Ashley

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
The staff was super friendly the room itself was super clean, my only complaint, in the bathroom there is mildew/mold on the ceiling in the corners. But other than that.. it’s an older hotel. It may need some newer updating but overall we are pleased!
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 10, 2024
Dear Ashley,Thank you for your feedback and for choosing to stay with us. We're delighted to hear that our staff was friendly and that you found the room to be clean. We apologize for the mildew/mold issue in the bathroom, and we'll address it promptly to ensure a more comfortable stay for our guests in the future. Your comments about updating will be taken into consideration as we strive to improve our accommodations. We appreciate your understanding and hope to welcome you back for an even better experience.Sincerely, Hotel Manager

4/10 Poor

Kristie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was nice, and for that I feel a little bad writing this review, but it is the truth. I have no idea how this hotel could be rated as very good on Expedia. The only good feature was the pool and it was ice cold and hadn’t been cleaned in a while. My kids fished out the bugs with a net. LOL. The room was not clean and I was highly concerned there were probably bed bugs. I removed the old blanket and sanitized the sheets myself. The shower had mildew and hair on the wall. The toilet hadn’t been cleaned. The carpet is very old and gross. The tv remote didn’t work. I was told by the front desk to stand and manually change the channel. No sidewalks outside so you can not walk anywhere as the hotel is right next to the freeway. Breakfast extremely limited. Microwaved sausage and eggs. 7-9am only. The maids and staff seem to enter rooms freely. As if all of that wasn’t enough there was a pre scheduled entire hotel power outage from 9am-2pm which we were not informed off until our arrival from out of town and not offered any sort of a refund. Would not recommend.
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Mar 9, 2024
Dear Kristie,We sincerely apologize for the numerous issues you encountered during your stay. Your experience is not reflective of our standards, and we deeply regret the inconvenience and disappointment caused. We take your feedback seriously and will address these concerns promptly with our team to ensure improvements are made. Your comfort and satisfaction are important to us, and we appreciate you bringing these matters to our attention. Please know that we are committed to providing a better experience for our guests, and we hope to have the opportunity to regain your trust on your next visit. Sincerely, Hotel Manager

6/10 Okay

Yanelvy

Stayed 3 nights in Feb 2024
Response from Hotel Manager on Mar 27, 2024
Dear Yanelvy,Thank you for taking the time to share your feedback. We're sorry to hear that your experience with us was not up to your expectations. We value your input and will use it to make improvements to ensure a better experience for all our guests. If there's anything specific you'd like to discuss or if you have any further concerns, please don't hesitate to reach out to us. We appreciate your patronage and hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Manager

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Over very clean and very very reasonably priced
Stayed 1 night in Feb 2024
Response from Hotel manager on Mar 5, 2024
Dear Guest,Thank you for your wonderful feedback! We're delighted to hear that you found our hotel to be very clean and very reasonably priced. Providing exceptional cleanliness and value for our guests is always our goal, and we're thrilled to have met your expectations. We hope to have the pleasure of welcoming you back for another enjoyable stay soon.Sincerely,Hotel Manager

10/10 Excellent

joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very very clean especially for the price that I paid smelled wonderful staff at the desk was very friendly who knew for 70 bucks you can get such luxury
Stayed 1 night in Mar 2024
Response from Hotel manager on Mar 4, 2024
Dear Guest,Thank you for your glowing review! We're delighted to hear that you found our property exceptionally clean and enjoyed the friendly service from our staff. Providing excellent value and comfort to our guests is our goal, and we're thrilled that we exceeded your expectations. We can't wait to welcome you back for another luxurious stay!Sincerely,Hotel Manager

2/10 Terrible

Ronald, Katy

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel manager on Mar 5, 2024
Dear Ronald,We're sorry to learn that your experience with us fell short of expectations. Your feedback is important to us, and we would appreciate the opportunity to address any specific concerns you may have. Please feel free to reach out to us directly so we can better understand how we can improve.Sincerely,Hotel Manager

10/10 Excellent

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it 2 rooms
Stayed 1 night in Mar 2024
Response from Hotel manager on Mar 3, 2024
Dear Guest,We're delighted to hear that you enjoyed your stay in two rooms! Your satisfaction is our priority, and we're thrilled that our accommodations met your needs. Thank you for choosing our hotel, and we look forward to welcoming you back for another great experience.Sincerely,Hotel Manager

8/10 Good

Jose Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Jose Maria,Thank you for your feedback! We're glad to hear that you found our place nice during your stay. Providing a pleasant experience for our guests is important to us, and we're pleased that you enjoyed your time with us. We appreciate your feedback and hope to have the opportunity to welcome you back for another great stay in the future!Sincerely, Hotel Manager

10/10 Excellent

ERIKA, Laredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Very good price.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 23, 2024
Dear ERIKA,Thank you for your positive rating! We're delighted to hear that you found our staff very friendly and that you appreciated the good price. Providing excellent service and value for our guests is always our goal. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

8/10 Good

Esmeralda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good except that I couldn't pay with my cash app card. But cash was accepted.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Guest,Thank you for your positive feedback regarding your recent stay. We're glad to hear that everything was good overall. We apologize for any inconvenience regarding payment with your Cash App card. We'll look into this issue to ensure a smoother experience for future guests. We appreciate your understanding and hope to welcome you back soon.Sincerely,Hotel Manager

10/10 Excellent

Jesus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service.
Stayed 1 night in Feb 2024
Response from Hotel manager on Feb 5, 2024
Dear Guest,Thank you for your positive feedback about our service! We're delighted to hear that you had a great experience. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We appreciate your kind words and look forward to welcoming you back for another excellent stay.Sincerely,Hotel Manager

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value.
Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 23, 2024
Dear Guest,Thank you for recognizing the value we aim to provide. We appreciate your positive feedback. If there's anything specific you enjoyed during your stay or any suggestions you'd like to share, please feel free to let us know. We look forward to welcoming you back for another pleasant experience.Sincerely, Hotel Manager

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Hotel manager on Jan 22, 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

4/10 Poor

Harry

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is not good n Breakfast is not worth it
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 18, 2024
Hello Harry, We apologize for any inconvenience you may have experienced during your stay. I will share this feedback with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. Thanks for taking the time to share your experience and leaving us invaluable feedback. Please do not hesitate to contact us directly so that we can address your concerns and improve our services. We appreciate your feedback and value your opinion.

6/10 Okay

jennifer, Camarillo

Travelled with partner
Liked: Staff & service
The staff was friendly but the sheets and tub were full of stains.
Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 22, 2024
Dear Guest,Thank you for bringing this to our attention, and we apologize for the inconvenience you experienced during your stay. Cleanliness is a top priority for us, and we regret that we fell short of your expectations in this regard. Your feedback is valuable, and we will address the issues with the sheets and tub immediately to ensure a more pleasant stay for our guests in the future. We appreciate your understanding and hope to have the opportunity to make it right on your next visit.Sincerely, Hotel Manager

10/10 Excellent

Salvador

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 27, 2024
Dear Salvador,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 Excellent

Kevin N BJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel manager on Jan 22, 2024
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

CARMELO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Only thing bad was the lobby restroom was out of order and I had to hold until I finally had access to my room!
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 22, 2024
Dear CARMELO,Thank you for the perfect 5 out of 5 rating and for sharing your experience with us! We're delighted to hear that you had a great stay. We apologize for the inconvenience with the lobby restroom being out of order, and we appreciate your understanding. Your feedback is valuable, and we'll work to address such issues promptly in the future. We look forward to welcoming you back for another positive experience in the future!Sincerely, Hotel Manager

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
COmfortable room. Friendly staff.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 22, 2024
Dear Mark,Thank you for the perfect 5 out of 5 rating! We're delighted to hear that cleanliness is important to you, and we're glad that our efforts in maintaining a clean environment met your expectations. We appreciate your positive feedback and hope to welcome you back for another excellent stay in the future!Sincerely, Hotel Manager

4/10 Poor

Yosvany

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad experience. Bed bugs.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Jan 22, 2024
Dear Yosvany,We sincerely apologize for the inconvenience you experienced with bed bugs during your stay. This is a serious matter, and we take it very seriously. Our team will promptly address the issue to ensure a thorough inspection, treatment, and prevention of any recurrence. We will work to resolve this matter to your satisfaction. We appreciate your understanding and the opportunity to make amends.Sincerely, Hotel Manager

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Andy on Nov 22, 2023
Thank you for your time to do a review.

2/10 Terrible

Qinghao

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty floor. A lot of mold on the wall. Nasty. Terrible service!!! Bug on the floor.
Response from Andy on Nov 22, 2023
Thank you for your time to do a review. we apologized that we did not meet your expectations. We neither have any mold on the wall nor any bugs on the floor. I checked personally rooms on everyday basis.

2/10 Terrible

Qinghao

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty floor, broken stuff not taken care of, mold on the wall, hair and private part hair on in the tub. Extremely dirty tub. Nasty bed. Broken and dirty toilet.I would give a negative comment if possible. Saw a bug in the room and scared my little kid. Very disappointed that this was a best western plus. It was no where near the quality of other best westerns.
Stayed 1 night in Nov 2023
Response from Andy on Nov 23, 2023
Thank you for your time to do a review. We apologize that we did not meet your expecattaions.

2/10 Terrible

Alexandro

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here as a last minute hotel. Someone broke into our car at night, the staff was not very helpful. The rooms smelled really bad, the bathroom was even worse.
Stayed 1 night in Nov 2023
Response from Andy on Nov 21, 2023
Thank you for your time to do a review. We apologized that we did not meet your expectations. We tried our best to show you the whole more than 12 hrs CCTV footage with multiangle. What else do you expect? Even we allowed you to late check out almost 2 hrs.

2/10 Terrible

Kimberley

Travelled with family
Disliked: Cleanliness
Very old and run down. No TV broken. Toilet doesn’t turn off. Shower doesn’t drain properly, and towels are very old. Dirty stained carpets. Have advised office and showed the problems but they don’t seem to mind. We are doing a road trip and this is the worst hotel we have come across.
Stayed 1 night in Nov 2023
Response from ANdy on Nov 20, 2023
Thank you for your time to do a review. We apologized that we did not meet your expectations.

6/10 Okay

Michelle, Colorado Springs

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The lobby smelled like Indian food at midnight when we got there.
Stayed 1 night in Nov 2023
Response from Andy on Nov 19, 2023
Thank you for your time to do a review.

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
And the price was fantastic.
Really nice people running the place and the hotel was very clean, proper for business or other travel. If needing a hotel in this area in the future, I would stay here again. And the price was fantastic.
Stayed 1 night in Nov 2023
Response from Andy on Nov 17, 2023
Thank you for your time to do a review. We glad that you enjoyed your stay with us. Thank you !!

2/10 Terrible

Arlyn

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Andy on Nov 15, 2023
Thank you for your time to do a review. We apologize that we did not meet your expectations.

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Nov 2023
Response from Andy on Nov 6, 2023
Thank you for your time to do a review.

10/10 Excellent

Kevin N BJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort
We had stayed here many times pre covid, but haven't traveled much since. Was very pleased with our room. Will stay again I'm sure.
Stayed 1 night in Nov 2023
Response from Andy on Nov 6, 2023
Thank you for your time to do a review. We glad that you enjoyed your stay with us. Thank you !!

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was unfriendly, and charged extra amount for breakfast. The restroom (toilet)was extremely duty, so we asked for housekeeping person and they said, wait until tomorrow. We asked for products to clean ourselves. We woke up with bed bugs bites, plus we were eating breakfast and they told us they had to clean up, so we couldn't finish our breakfast.
Stayed 1 night in Oct 2023
Response from Andy on Oct 30, 2023
Thank you for your time to do a review. We apologize that we did not meet your expectations. First, we did not have any bed bugs issues at all. We rent this room mostly every single night and we never had any issue regarding the bed bugs. Second, it was almost 10:00 am when we requested to finish your breakfast so we can clean and close it. Our breakfast timing is 7 am to 9:30 am. We've other works too rather than only breakfast. At the end toilet was not dirty, it was hard water scale which we scrubbed front of you when you requested around 11:30 pm at night.

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Andy on Oct 30, 2023
Thank you for staying with us and for taking time out to do a review.

10/10 Excellent

Elvia

Stayed 1 night in Jul 2023
Response from Andy on Nov 17, 2023
Thank you for your time to do a review. We glad that you enjoyed your stay with us. Thank you !!

6/10 Okay

Randy

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Andy on Oct 26, 2023
Thank you for staying with us and for taking time out to do a review.

10/10 Excellent

Gabriel

Travelled with family
Excellent
Stayed 1 night in Oct 2023
Response from Andy on Oct 16, 2023
Thank you for staying with us and for taking time out to do a review.

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very comfortable stay. I did not have any problems.
Stayed 3 nights in Oct 2023
Response from Andy on Oct 16, 2023
Thank you for staying with us and for taking time out to do a review.

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Andy on Oct 16, 2023
Thank you for staying with us and for taking time out to do a review.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Andy on Sep 27, 2023
Thank you for your time to do a review.

8/10 Good

Robin

Business traveller
Liked: Cleanliness, staff & service, amenities
The landscape around the pool area was very well kept. The room was a little outdated. Would be nice to get rid of carpet.
Stayed 2 nights in Sep 2023
Response from Andy on Sep 15, 2023
Thank you for your time to a review.

10/10 Excellent

Enrique

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn't like about this hotel is that they only have a washing machine and it doesn't work, but of everything else excellent I would stay there again without hesitation.
Stayed 2 nights in Sep 2023
Response from Andy on Sep 15, 2023
Thank you for your time to do a review. We apologized for the Inconveniency.