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Home2 Suites by Hilton San Angelo – Avis

3 out of 5
Home2 Suites by Hilton San Angelo
2569 Southwest Blvd, San Angelo, TX

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 311 avis sur 478." "
Note de 8 – Bien, d’après 84 avis sur 478." "
Note de 6 – Acceptable, d’après 48 avis sur 478." "
Note de 4 – Médiocre, d’après 17 avis sur 478." "
Note de 2 – Terrible, d’après 18 avis sur 478." "

9,0/10

Propreté

9,2/10

Service et personnel

8,4/10

Commodités

9,0/10

État et installations de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hôtel neuf à recommander
Nous avons passé un séjour agréable dans ce hôtel complètement neuf. Chambre très spacieuse comprenant une kitchenette. Le personnel d'accueil est serviable et le petit déjeuner même s'il est un peu succinct est très correct. Nous y avons passé une seule nuit en transit vers une autre ville ensuite.

10/10 – Excellent

Jaime

Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Front office staff not so friendly didn’t offer the breakfast.
Séjour de 1 nuit en avril 2024

2/10 – Terrible

Michael

Points faibles : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en avril 2024

4/10 – Médiocre

Jennifer L

Voyage en famille avec de jeunes enfants, Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had issues with the first room we were booked into. We had called several weeks before to make sure a crib was available and told it wouldn't be a problem. Upon arriving we were told they did not have a crib and one would not be provided. The next issue was the sink we were using for washing the baby's bottles would not drain and the pipes started to leak all over the floor. The water had a foul smell. We had mentioned the non draining sink but nobody ever came to look at it. The shower did not have hot water either. We were given a new room and had to pack up all our belongings to move to another room. In the next room the furniture was very stained and no apologies were given for us needing to move rooms. We had also requested clean linens on our 3rd day but we ended up having to go downstairs to get them ourselves. Overall the staff was nice when we spoke to them, there was just no follow through.
Séjour de 4 nuits en avril 2024

6/10 – Acceptable

Abby

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
We stay here every year but had several problems this stay our room. Definitely seemed like it hadnt been up kept the best. Issues with our door and electrical outlets and our bathroom smelled like smoke. The hotel also allows dogs if that bothers you. We reported and the staff said they would get the issues submitted. Staff as so friendly and kind. We love the breakfast too. Just wish it was a little cleaner and less broken.
Séjour de 2 nuits en mars 2024

8/10 – Bien

Judy

Voyage en famille
Lots of parking and clean.
Séjour de 1 nuit en mars 2024

6/10 – Acceptable

Heather

Voyage en famille
Points forts : Service et personnel, commodités
Staff was amazing and super friendly. Hotel itself was a bit run down. The size of our room was great. The cleanliness in the room could have been better. The couch and chair for the desk had several stains on them. The silverware in the drawer had food on it and there were crumbs in the kitchen drawers. I ended up running to the store to buy my.own cleaner and wiping everything down. Hot tub was also not working, when I asked about it the staff said it "should" be working. I usually love Home 2 Suites and stay in them often, but I would not go back to the San Angelo location.
Séjour de 3 nuits en février 2024

6/10 – Acceptable

Laci

Séjour de 1 nuit en février 2024

10/10 – Excellent

David

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great
Séjour de 1 nuit en février 2024

2/10 – Terrible

Brian

Voyage en famille
Points faibles : État et installations de l’hébergement, confort de la chambre
Séjour de 2 nuits en février 2024

6/10 – Acceptable

John

Voyage en famille, Voyage d’affaires
Points faibles : Service et personnel
The room was fine. Basic, nothing special. The breakfast was poor. Very limited options and what was available wasn’t great. Staff wasn’t rude but also not super friendly or welcoming. Just an average stay, but likely won’t be returning.
Séjour de 1 nuit en février 2024

10/10 – Excellent

Brandon

Séjour de 2 nuits en février 2024

8/10 – Bien

Esperanza

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en janvier 2024

10/10 – Excellent

Antonia A.

Séjour de 1 nuit en janvier 2024

8/10 – Bien

Kathryn

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Wonderful place to stay. Beautiful room, great staff. Clean property. One thing to improve, the laundry situation. Machines only use coins, no coins at front desk and no coin machine on the premises. Very inconvenient.
Séjour de 3 nuits en janvier 2024

6/10 – Acceptable

Jennifer

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en décembre 2023

10/10 – Excellent

JOHN

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
It was a great experience first time stay with home 2 Hilton We will be coming back a lot
Séjour de 2 nuits en décembre 2023

10/10 – Excellent

Ben

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en décembre 2023

6/10 – Acceptable

Dalan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The room was very nice. The staff was very courteous. The beds were very comfortable . The big issue we has was the people above us were very noisy late into the night. The floors allowed sound to travel easily through.It didn't make for a great nights sleep. The other, little thing, was the there was no cord on the phone so we couldn't call the front desk!
Séjour de 1 nuit en décembre 2023

8/10 – Bien

Christopher

Voyage en famille
Points forts : État et installations de l’hébergement, confort de la chambre
Clean & comfortable but check credit card charges
I booked & paid using my hotels.com app. When we arrived, check in was smooth. We go to our room only to find that it was never cleaned! It was filthy. So we go back down and tell her and she assigns us a different room and it was clean. Breakfast was okay but for the price, could’ve been better. Service was great, room was comfortable. My only issue was I was charged an extra night on my card that I used for incidentals. I noticed it on my credit card statement and called them immediately only for them to be in denial of it. I called back a few days later to speak to a manager but was told they were unavailable and assured me they would return my call, I've been waiting 6 weeks now. So, please be aware of your room charges. You will lose money and not have it refunded.
Séjour de 1 nuit en septembre 2023

6/10 – Acceptable

Michael

Voyage en famille
Points forts : Propreté, service et personnel et confort de la chambre.
Little Things Added Up
Overall, accommodations were good. We asked in advance for 1st floor, that didn't happen. Could easily hear people above us walking around. One of two TV remotes were missing. Alarm clock didn't work, along with shower and microwave surface lights. Also missing was do not disturb placard. Breakfast didn't seem to open on time
Séjour de 3 nuits en octobre 2023

2/10 – Terrible

Anthony

Points faibles : Propreté, service et personnel
Séjour de 2 nuits en octobre 2023

10/10 – Excellent

Angelica

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023
Shay a répondu le 18 oct. 2023
Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us again in the future.

10/10 – Excellent

Cierra

Séjour de 2 nuits en octobre 2023

10/10 – Excellent

Janice

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023
Shay a répondu le 18 oct. 2023
Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us again in the future.

10/10 – Excellent

Martha

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Clean, comfortable room and great staff.
Séjour de 1 nuit en septembre 2023
Shay a répondu le 18 oct. 2023
Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us again in the future. We are glad you enjoyed your stay.

10/10 – Excellent

JoAnn

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2023
Shay a répondu le 18 oct. 2023
Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us again in the future.

10/10 – Excellent

Michael

Voyage d’affaires
Points forts : Propreté, état et installations de l’hébergement
Good place to stay
Séjour de 1 nuit en septembre 2023
Shay a répondu le 18 oct. 2023
Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us again in the future.

10/10 – Excellent

Cassandra

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en septembre 2023
Shay a répondu le 18 oct. 2023
Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us again in the future.

10/10 – Excellent

Ana Margarita

Séjour de 7 nuits en septembre 2023
Shay a répondu le 18 oct. 2023
Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future.

10/10 – Excellent

Kristine

Voyage avec des animaux de compagnie, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff there are remarkable!
Séjour de 2 nuits en septembre 2023
Shay a répondu le 18 oct. 2023
Your feedback is important as it is always our goal to provide suites and service that make our guests smile. We hope you will consider staying with us again in the future.

8/10 – Bien

Angela M

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A great stay. However we were unable to get an early check in which would have helped tremendously. We were told the place was short staffed. Too bad 1 lady going 3 jobs. She did her best. Stay was nice.
Séjour de 1 nuit en septembre 2023
Shay a répondu le 18 oct. 2023
Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future and we are working making improvements.

6/10 – Acceptable

JACQUELINE

Voyage en famille
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Overall good
The staff was welcoming and nice. The lobby was clean and neat. We were on the second floor by the stairs. The toilet flush push button was broken. The floors felt wet. Despite temperature adjustments, we all woke up feeling sick in the mornings and while we were in the room, including our newborn. Overall it was nice, good breakfast as long as youre there before 8am. Otherwise it was an okay stay.
Séjour de 2 nuits en septembre 2023
Shay a répondu le 18 oct. 2023
Thank you for taking the time to share your experience about your recent stay at Home2 Suites. As a Hilton Honors member, you are among our most valued guests.We sincerely appreciate your feedback and we're very sorry you were unhappy.

10/10 – Excellent

Jeanie

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
nice staff
Séjour de 1 nuit en septembre 2023
Shay a répondu le 18 oct. 2023
Thank you for response we hope to see u again.

10/10 – Excellent

Shunmekea, COPPERAS COVE

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
First time staying at a Home2 Suite. Very likable! Loved it, except the pool was down and I had the grandchildren with me, they were so looking forward to swimming.
Séjour de 1 nuit en septembre 2023
OLIVIA RODRIQUEZ, HOUSEKEEPING SUPERVISOR a répondu le 4 sept. 2023
Thank you for the feedback from your stay we are currently working on getting the pool set up with a new system and diligently working to get that up and running asap. we look forward to your neXt stay and hopefully the family can try our pool!

8/10 – Bien

Irma

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
What the most liked was pet friendly, very clean, and spacious studio suite. What I wasn't crazy about was the fact several families all had to wait till after 3:00 to check in, female employee behind the counter got a phone call from a young man that wanted to play games on the phone and I could hear the whole conversation then when he arrived she allowed him to go behind counter to assets her in the check in process and was flirting with him as he with her too.
Séjour de 1 nuit en juillet 2023
jr a répondu le 31 juill. 2023
thank you so much for sharing, please come back to visit!

10/10 – Excellent

Digna

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en juillet 2023
jr a répondu le 24 août 2023
Thank you so much for your feedback! We are pleased to hear that you enjoyed your stay, please come back to visit.

2/10 – Terrible

Steven

Voyage en famille
Points forts : État et installations de l’hébergement
Points faibles : Service et personnel
Was told room was not ready early around 1pm and I was okay with that because 3pm is check in. Then we returned at 2:45pm and there were 4 families waiting to get a room. I asked if the room was ready and they said no. I then asked if it would be ready by 3pm and she said “I hope.” Magically at 3 pm ALL rooms became available at the same moment. The lady chewing us in seemed confused and took longer than I’ve ever had and I stay at a lot of hotels. Lastly, when we opened the room door we were treated to the a smell that seemed like a “Wet Dog,” plus the bed was not made properly (Seems like they are rushing and maybe understaffed). I would never come back to this location and recommend that they do a better cleaning job.
Séjour de 1 nuit en juillet 2023
jr a répondu le 24 août 2023
Hello Steven - thank you so much for your feedback! We strive for excellent customer service on a daily basis, we fell short of that with your experience. Please give us the opportunity to redeem ourselves.

6/10 – Acceptable

Nancy

Séjour de 6 nuits en juillet 2023
OLIVIA RODRIQUEZ, HOUSEKEEPING SUPERVISOR a répondu le 4 sept. 2023
Thank you for your input on your stay with us. we look forward to the next visit!

2/10 – Terrible

LaShaun

Séjour de 1 nuit en juillet 2023
OLIVIA RODRIQUEZ, HOUSEKEEPING SUPERVISOR a répondu le 4 sept. 2023
Thank you for your input on your stay with us. We look forward to the next visit!

10/10 – Excellent

Pedro

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Enjoyed my stay
Staff was professional and friendly. Room was pleasant and clean. We also enjoyed the nice breakfast which was included. Pet friendly.
Séjour de 2 nuits en juillet 2023
OLIVIA RODRIQUEZ, HOUSEKEEPING SUPERVISOR a répondu le 4 sept. 2023
Thank you for the feedback on your stay we appreciate our guest's input. extremely excited to have meet your needs. we at home 2 suites are looking forward to your next visit!.

6/10 – Acceptable

Christopher

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Room and hotel were nice, but the pool was the dirtiest I have seen. Water was discolored and murky.
Séjour de 1 nuit en juillet 2023
Felix a répondu le 16 juill. 2023
Thank you for taking the time to share your experience about your recent stay at Home2 Suites. We sincerely appreciate your feedback, and we’re very sorry you were unhappy with our suites. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us again.Felix Lopez Front Desk Supervisor Home 2 Suites by Hilton 2545 Southwest Blvd, San Angelo, Texas 76901

10/10 – Excellent

Corina

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en juillet 2023
Felix a répondu le 4 juill. 2023
Home2Suites by Hilton would like to Thank you for choosing us as your home away from home. Felix LopezFront Desk SupervisorHome2Suites by Hilton San Angelo

10/10 – Excellent

John

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Clean and roomy with affordable room service from local restaurant(s). After 10 days on a road trip, sandwiches and pizza for dinner via room service was great.
Séjour de 1 nuit en juillet 2023
jr a répondu le 4 juill. 2023
Thank you so much for your feedback.

10/10 – Excellent

Becky

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en juin 2023
jr a répondu le 4 juill. 2023
Thank you so much for your feedback.

10/10 – Excellent

Cindy

Séjour de 1 nuit en juillet 2023
Felix a répondu le 22 juill. 2023
Thank you Cindy. It was our pleasure having you as our guest. We look forward to seeing you again.Sincerely,Felix LopezFront Desk SupervisorHome2Suites by Hilton San Angelo

8/10 – Bien

nancy

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great trip
Felix-at front desk was so helpful, friendly and accommodating! Hotel was in a great location for where we had to be.
Séjour de 2 nuits en juin 2023
Felix a répondu le 26 juin 2023
Thank you Nancy!!! It was a pleasure having you as a guest. We hope to see you again soon. Have a great day!Sincerely, Felix LopezFront Desk SupervisorHome2Suites by Hilton San Angelo

10/10 – Excellent

Suzanne

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Enjoyed our stay. Would book again.
Séjour de 3 nuits en juin 2023
Felix a répondu le 24 juin 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 – Excellent

Wilson David Dunn

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice and peaceful
Séjour de 2 nuits en juin 2023
Felix a répondu le 24 juin 2023
Mr. WilsonWe are glad you chose Home2Suites by Hilton San Angelo for your stay. We look forward to having you stay with us in the future. Thanks again.Felix LopezFront Desk SupervisorHome2Suites by Hilton San Angelo

8/10 – Bien

Lauren, The Colony

Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel
Check in was quick and staff was super friendly. No complaints there. Rooms are older and you can see a lot of wear and tear within the room and bathroom. The bathroom didn’t smell great due to the shower curtain having a mildew smell. Overall the stay was fine for a quick overnight trip. I will try another hotel next time due to the room conditions.
Séjour de 1 nuit en juin 2023
Felix a répondu le 24 juin 2023
Thank you for taking the time to share your experience about your recent stay at Home2 Suites. We sincerely appreciate your feedback, and we’re very sorry you were unhappy with our suites. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us again.Felix LopezFront Desk SupervisorHome2Suites by Hilton San Angelo