Exterior

Reviews of Comfort Inn Downtown

2.5 out of 5
Comfort Inn Downtown
171 W 500 S, Salt Lake City, UT

Reviews

7.0

Good

Rating 10 - Excellent. 277 out of 1017 reviews" "
Rating 8 - Good. 293 out of 1017 reviews" "
Rating 6 - Okay. 189 out of 1017 reviews" "
Rating 4 - Poor. 144 out of 1017 reviews" "
Rating 2 - Terrible. 114 out of 1017 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Cynthia Renea, Grain Valley

Liked: Cleanliness, staff & service, property conditions & facilities
I was a little nervous parking after dark! Hotel was bordering some rather sketchy looking apartments!
Stayed 3 nights in Mar 2024

6/10 Okay

Jake

Business traveller
Liked: Staff & service, amenities
It was a good stay, loved the complimentary breakfast but wish they had coffee in the lobby always. The shower head was a little dysfunctional, but overall 3/5
Stayed 5 nights in Mar 2024

6/10 Okay

Leah

Liked: Staff & service
This hotel is pay for what you get. The staff was very friendly and the facility was just what it was. Mostly clean, mostly good condition, but not completely clean or up-to-date. For the price, I would stay again, but it would depend on why I was going to SLC.
Stayed 1 night in Mar 2024
Response from GM on Mar 26, 2024
Hi,Greetings of the day!!!Thank you so much for taking the time to leave a review for us. Your true feedback does matter to us a lot. Your remarks regarding cleaning are well taken.Your recommendation means the world to us, and we look forward to the opportunity to serve you much better service next time. Sincerely, General Manager Comfort Inn Downtown

6/10 Okay

Chapreca

Business traveller
Liked: Cleanliness, staff & service
Property was old, roomed smelled stale; there was no air circulation due to the fact I could not get the a/c or fan turn on no matter how low I set it; smoke detector/fire alarm had been completely removed
Stayed 2 nights in Mar 2024
Response from GM on Mar 26, 2024
Dear Chapreca,Greetings of the day!!!Thank you for completing our online survey regarding your recent stay at Comfort Inn Downtown.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. This is not acceptable; It should not happen.We will be using your feedback to make improvements so that we can provide exceptional experiences for our precious guests, like you.Sincerely,General Manager Comfort Inn Downtown

2/10 Terrible

Lise

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed here with my 17 year old daughter. We had the first room down from the front desk with a shared wall with the laundry and ice machine. The ice machine and people in the hallway woke us up multiple times during the night. The windows and the bathtub looked original (around 30 years old) and both rusty. Single pane windows allow all noise from parking area inside the room. We found ants in the bathroom and in one bed. We also found a toe nail on the bathroom floor and popcorn on the floor. My daughter thought the bed was lumpy. IMO the bed was fine and the bedding looked new. The room and hotel had a strong disinfectant smell. The front desk were apologetic when I told them of our experience, but only offered free/discounted future stay since we booked through Expedia. I would not stay here again if it was free. The breakfast was great. All staff were courteous and friendly
Stayed 2 nights in Mar 2024
Response from GM on Mar 26, 2024
Dear Lise,Greetings of the day!!!Thank you for completing our online survey regarding your recent stay at Comfort Inn Downtown.On behalf of our entire team, I apologize for failing to exceed your expectations. This is not acceptable; It should not happen.We will use your feedback to make improvements to provide exceptional experiences for our precious guests, like you.Sincerely,General Manager Comfort Inn Downtown

2/10 Terrible

Sebastian

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Last night the AC wasn’t working and after notifying the staff multiple times they kept promising they were gonna fix it and give us a discount for the inconvenience. After barely getting any sleep I went back to the front desk just to find out apparently they only have a heater not AC. Not sure who’s lying but at this point I’ve given up, worst experience I’ve had in a while, not worth the money or the trouble.
Response from GM on Mar 25, 2024
Dear Sebastian,Greetings of the day!!!Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Downtown.I apologize on behalf of our whole team for not living up to your expectations. Experiencing inconvenience throughout your stay is quite disheartening. We are in the modification mode.You are very precious to us. Next time whenever you are here, I would like to meet & greet you.We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests.We hope for an opportunity to host you in the future properly.Sincerely,General Manager Comfort Inn Downtown

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are comfortable and was able to check in even though i was early!
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Dear Mike,Greetings of the day!!!Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Downtown. Also Thank you so much for your incredibly kind words and for awarding us the highest ratings! We’re thrilled to hear about your fantastic experience with us.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,J Singh General Manager Comfort Inn Downtown

2/10 Terrible

Tod

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Dear Sebastian,Greetings of the day!!!Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Downtown.I apologize on behalf of our whole team for not living up to your expectations. Experiencing inconvenience throughout your stay is quite disheartening. You are very precious to us. Next time whenever you are here, I would like to meet & greet you.We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests.We hope for an opportunity to host you in the future properly.Sincerely,General Manager Comfort Inn Downtown

2/10 Terrible

Renee

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hot water was out and we had to shower in cold freezing water.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 13, 2024
Dear Renee, Greetings of the day!!!We're sorry to hear that you had an unpleasant experience during your stay. This is unacceptable, and we apologize for such inconvenience and discomfort to you. I have spoken with our staff and are taking steps to ensure that this doesn't happen again. Next time, whenever you are here kindly meet me directly, we would like to welcome you.Thanks & regards,JJ Singh General Manager

4/10 Poor

Martin

Travelled with family
Disliked: Staff & service, property conditions & facilities
The drains in both the bathtub and the sink were obstructed causing water to accumulate quickly in both, and the sink outlet plumbing leaked causing water to puddle underneath. We notified the front desk the following morning, and requested that the room be serviced. None of this was done. My wife was able to at least get clean towels later that evening after we returned to the room.
Stayed 3 nights in Feb 2024
Response from GM | Comfort Inn Downtown on Mar 8, 2024
Dear Martin, Greetings of the day!!!We're sorry to hear that you had an unpleasant experience during your stay. This is unacceptable, and we apologize for such inconvenience and discomfort to you. I have spoken with our staff and are taking steps to ensure that this doesn't happen again. We would like to invite you back to give us a chance to serve you much better and more comfortable stay and experience on us one more time. Your feedback is important to us and helps us grow.Next time, whenever you are here kindly meet me directly, we would like to welcome you.Thanks & regards,J Singh General Manager

6/10 Okay

Jennifer

Liked: Staff & service
TV equipment was hanging from wall and did not work.
Stayed 6 nights in Feb 2024
Response from GM | Comfort Inn Downtown on Mar 5, 2024
Dear Jennifer, Greetings of the day!!!We're sorry to hear that you had faced such issue during your stay here. This is unacceptable, and we apologize for such inconvenience and discomfort to you. I have spoken with our staff and are taking steps to ensure that this doesn't happen again. We would like to invite you back to give us a chance to serve you much better and more comfortable stay and experience on us one more time. Your feedback is important to us and helps us grow.Next time, whenever you are here kindly meet me directly, we would like to welcome you.Thanks & regards,J Singh General Manager

2/10 Terrible

Carl, Eagle River

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I arranged for an 11:30 checkout and from 11:00 to 11:20, three different people harassed me including one that was threatening. The hotel is also very dated and the dead bolt lock on my door did not work.
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Carl, Greetings of the day!!!We're sorry to hear that you had an unpleasant experience at the Checkout Time. This is unacceptable, and we apologize for such inconvenience. I have spoken with our staff and are taking steps to ensure that this doesn't happen again. We would like to invite you back to give us a chance to serve you much better and more comfortable stay and experience on us one more time. Your feedback is important to us and helps us grow.Next time, whenever you are here kindly meet me directly, we would like to welcome you.Thanks & regards,General Manager

10/10 Excellent

Varun

Stayed 2 nights in Feb 2024
Response from GM on Mar 21, 2024
Hi,Greetings of the day!!!Thank you so much for taking the time to leave a review for us. Your true feedback does matter to us a lot. Your recommendation means the world to us, and we look forward to the opportunity to serve you much better service next time. Sincerely, General Manager Comfort Inn Downtown

4/10 Poor

Marcus C

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The room (216) heater makes a terrible noice when starting up (every 1 hour or so) to the point that it wakes me up from my sleep. Needs to be fixed.
Stayed 2 nights in Feb 2024
Response from JJ Singh | General Manager on Feb 28, 2024
Dear Marcus, Greetings of the day!!!We're sorry to hear that you had an unpleasant experience during your stay. This is unacceptable, and we apologize for such inconvenience and discomfort to you. I have spoken with our staff and are taking steps to ensure that this doesn't happen again. We would like to invite you back to give us a chance to serve you much better and more comfortable stay and experience on us one more time. Your feedback is important to us and helps us grow.Next time, whenever you are here kindly meet me directly, we would like to welcome you.Thanks & regards,JJ Singh General Manager

2/10 Terrible

CLAY

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty and dingy, it had water damage, the heater was stuck on and it was over 90 degrees in our room. They said there was nothing they could do and would "have the manager check if there was a discount after we left" absolutly horrible stay. And the parking lot is not large enough to acomadate all the guests so we had to park several blocks away in a dark parking lot.
Stayed 1 night in Feb 2024
Response from JJ Singh | General Manager on Feb 28, 2024
Dear Clay, Greetings of the day!!!Off course, this is a bad experience, because even I can't stay in 90 Degree. We're very sorry to hear that you had an unpleasant experience during your stay. I apologize for such inconvenience and discomfort to you. I have spoken with our staff and are taking steps to ensure that this doesn't happen again. We would like to invite you back to give us a chance to serve you much better and more comfortable stay and experience on us one more time. Your feedback is important to us and helps us grow.Next time, whenever you are here kindly meet me directly, we would like to welcome you.Thanks & regards,JJ Singh General Manager

4/10 Poor

Kevin

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Most of the appliances and fixtures in the bathroom were broken. There were many black hairs on the fold out bed sheets. Somebody was smoking in the facility and the smell of the smoke was so bad in our room, that we had to leave early.
Stayed 1 night in Feb 2024
Response from JJ Singh | General Manager on Feb 28, 2024
Dear Kevin, Greetings of the day!!!We're sorry to hear that you had an unpleasant experience during your stay. This is unacceptable, and we apologize for such inconvenience and discomfort to you. I have spoken with our Housekeeping Head and are taking steps to ensure that this doesn't happen again. And I can understand it, because even I don't like the smell of Smoke, it just irritate me. We would like you to give us another chance to serve you much better and more comfortable stay and experience on us. As a guest you are precious to us.Next time, whenever you are here kindly meet me directly, we would like to welcome you.Thanks & regards,JJ Singh General Manager

6/10 Okay

kaden

Stayed 1 night in Feb 2024
Response from GM on Mar 21, 2024
Hi,Greetings of the day!!!Thank you so much for taking the time to leave a review for us. Your true feedback does matter to us a lot. Your recommendation means the world to us, and we look forward to the opportunity to serve you much better service next time. Sincerely, General Manager Comfort Inn Downtown

2/10 Terrible

gulzar, dallas

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremly dirty and unsafe
Stayed 3 nights in Feb 2024
Response from J Singh | General Manager on Feb 28, 2024
Dear Gulzar, Greetings of the day!!!We're sorry to hear that you had an unpleasant experience during your stay. This is unacceptable, and we apologize for such inconvenience and discomfort to you. I have spoken with our staff and are taking steps to ensure that this doesn't happen again. We would like to invite you back to give us a chance to serve you much better and more comfortable stay and experience on us one more time. Your feedback is important to us and helps us grow.Next time, whenever you are here kindly meet me directly, we would like to welcome you.Thanks & regards,JJ Singh General Manager

4/10 Poor

Anna

Travelled with family and small children, Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here in the exact same room and it was great. This most of the appliances didnt work, one tv did work the ac/heater didnt work. I will not stay here again this place sucks.
Stayed 1 night in Feb 2024
Response from J Singh | General Manager on Feb 28, 2024
Dear Anna, Greetings of the day!!!We're sorry to hear that you had an unpleasant experience during your stay. This is unacceptable, and we apologize for such inconvenience and discomfort to you. I have spoken with our Housekeeping Head & Maintenance Head and are taking steps to ensure that this doesn't happen again. You are as a guest precious to us and we would like to invite you back to give us another chance to serve you much better and more comfortable stay. Your feedback is important to us and helps us grow.Next time, whenever you are here kindly meet me directly, we would like to welcome you.Thanks & regards,JJ Singh General Manager

10/10 Excellent

Kirk, Broken Arrow

Liked: Cleanliness, staff & service, property conditions & facilities
best location and price in the area
Stayed 2 nights in Jan 2024
Response from gm on Feb 12, 2024
Dear Kirk:Thanks for your feedback, it is always nice to receive positive comments, I will pass this on to the staff, they certainly will be thrilled to know that you had a good stay.Please come back soon!

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GM on Feb 2, 2024
Dear Carolyn:We appreciate your feedback, it is very important to us, we are happy to know that you had a good stay.We would love to welcome you back.Best Regards

6/10 Okay

Gregory

Stayed 1 night in Jan 2024
Response from GM on Mar 21, 2024
Hi,Greetings of the day!!!Thank you so much for taking the time to leave a review for us. Your true feedback does matter to us a lot. Your recommendation means the world to us, and we look forward to the opportunity to serve you much better service next time. Sincerely, General Manager Comfort Inn Downtown

8/10 Good

Buka

Stayed 3 nights in Jan 2024
Response from GM on Mar 21, 2024
Hi,Greetings of the day!!!Thank you so much for taking the time to leave a review for us. Your true feedback does matter to us a lot. Your recommendation means the world to us, and we look forward to the opportunity to serve you much better service next time. Sincerely, General Manager Comfort Inn Downtown

10/10 Excellent

Bonnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was big and we had a very comfortable bed. The breakfast options were good too, would definitely recommend staying here! It was close to the train too so easy to get around without a car.
Stayed 1 night in Jan 2024
Response from gm on Feb 2, 2024
Dear Bonnie:Thanks for your visit, we appreciate it very much, your feedback will be shared with the staff, they will be pleased to know that you had a good stay.Best Regards

4/10 Poor

Christian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You get what you pay for, good value for the price comparatively. Continental breakfast was good.
Stayed 2 nights in Jan 2024
Response from gm on Feb 2, 2024
Dear Christian:We apologize for the inconveniences you might have had; at the Comfort Inn we strive to make improvements.We would love to welcome you back!Best Regards

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Good value.
Stayed 2 nights in Jan 2024
Response from GM on Feb 2, 2024
Dear James:We are thrilled to know that you had a very good experience, we would love to welcome you back soon!Best Regards

10/10 Excellent

Gerald

Stayed 1 night in Jan 2024
Response from GM on Feb 2, 2024
Dear Gerald:We are so pleased to know that you had a good stay, at the Comfort Inn we strive to offer the best service.We would love to welcome you back soon!Best Regards

8/10 Good

Annmarie

Liked: Cleanliness
Disliked: Property conditions & facilities
Tv did not work , no bathtub plug and heat was poor
Stayed 1 night in Jan 2024
Response from GM on Feb 2, 2024
Dear Ann Marie:We feel sorry to know that your experience did not meet the expectations, please accept our apologies.Best Regards,

6/10 Okay

Jake

Stayed 1 night in Jan 2024
Response from GM on Feb 2, 2024
Dear Jake:Thanks for your visit, we apologize for any inconvenience you might had.Your business is much appreciated.Best Regards,

4/10 Poor

David

Stayed 1 night in Jan 2024
Response from GM on Feb 12, 2024
Dear David:We are sorry to hear that your stay did not meet the expectations, at the Comfort Inn we strive to provide the best service.Please accept our apologies.Management Team

10/10 Excellent

SIRAJUL HAQ

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM on Feb 2, 2024
Dear Sirajul Haq:Thanks for your positive feedback, it is always excited to know that you had a wonderful stay.Please come back soon!Best Regards,

2/10 Terrible

Rosa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Most of the equipment in the breakfast area was not working, like the toaster, the coffee machines, one morning, had no eggs for breakfast. We stay there because is convenient to visit our son.
Stayed 5 nights in Dec 2023
Response from GM on Feb 2, 2024
Dear Rosa:We apologize for the inconvenience; we are making efforts to bring the best service.Best Regards,

10/10 Excellent

HENRY

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
TOO OLD ROOM SMALL TV
Stayed 1 night in Dec 2023
Response from GM on Feb 2, 2024
Dear Henry:Thank you for your visit, it is much appreciated. Best Regards,

4/10 Poor

Xiaodan

Disliked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023
Response from GM on Feb 2, 2024
Dear Xiaodan:We apologize for the inconvenience caused to you; we are always striving to make improvements to our services.Your visit is much appreciated.Best Regards

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service
The room was spacious and clean. The heater in the room was kind of loud when it would turn on, but it worked well. Also our room placard was non-existent, so we were unsure if it was our room or not at first. Additionally, the fitness room could use a wider variety of equipment. Finally, the breakfast could have a few more options like potatoes and more diced fruits (there were only whole apples available).
Stayed 1 night in Dec 2023
Response from GM on Feb 2, 2024
Dear David:Thank you for your comments, your suggestions will be taken into consideration.Your visit is much appreciated.Best Regards

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
It was convenient to the downtown and affordable. I was able to get out and walk around downtown, which I wanted to do. The room was comfortable and the included breakfast was good, with a decent selection.
Stayed 1 night in Dec 2023
Response from gm on Feb 2, 2024
Dear Kevin:We are thrilled to know that you had a wonderful stay, it is always nice to receive positive feedback.We would love to welcome you back!Best Regards

2/10 Terrible

Thomas

Stayed 1 night in Dec 2023
Response from GM on Feb 2, 2024
Dear Thomas:We apologize for the inconvenience; at the Comfort Inn we strive to provide the best service possible.Your business is much appreciated.Best Regards,

8/10 Good

ina

Travelled with family
Liked: Staff & service, amenities
There was a young woman called Mayna???? She was so helpful and nice.
Stayed 3 nights in Dec 2023
Response from gm on Feb 2, 2024
Dear Ina:Thank you for your feedback, I will pass this on to the Front Desk representative.We love to hear that you had a good stay.Best Regards

8/10 Good

John

Stayed 1 night in Dec 2023
Response from GM on Feb 2, 2024
Dear John:Thank you for your visit, we are glad to know you enjoyed it.Your business is much appreciated.Best Regards

10/10 Excellent

Roger

Stayed 1 night in Dec 2023
Response from GM on Feb 2, 2024
Dear Roger:Thank you very much for the positive feedback, I will share it with our staff.You visit is much appreciated.Best Regards

6/10 Okay

Dean

Stayed 3 nights in Nov 2023
Response from GM on Feb 2, 2024
Dear Dean:We are sorry to hear that your visit did not meet your expectations, please accept our apologies.At the Comfort Inn, we constantly strive to provide the best service.Best Regards

10/10 Excellent

phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Robert, Sherwood Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Karthik

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Only thing good about this place is the customer service.
Stayed 3 nights in Nov 2023

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the stay. Place was well attended and understanding.
Stayed 2 nights in Nov 2023

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service
Stayed 6 nights in Nov 2023

2/10 Terrible

Kristine

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel needs to work on the cleanliness and improve their facilities
Stayed 1 night in Nov 2023

4/10 Poor

Harry

Stayed 1 night in Nov 2023

2/10 Terrible

Bassam, Atlanta

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I would like to make this a formal complaint as the elecricity blew up when I entered the room, there was no heating and there was a cockroach in the bathroom. This was unacceptable
Stayed 2 nights in Nov 2023

8/10 Good

Christian

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Oct 2023