Indoor pool

Reviews of Best Western Inn Tooele

2.5 out of 5
Best Western Inn Tooele
365 N Main Street, Tooele, UT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 218 out of 344 reviews" "
Rating 8 - Good. 85 out of 344 reviews" "
Rating 6 - Okay. 29 out of 344 reviews" "
Rating 4 - Poor. 6 out of 344 reviews" "
Rating 2 - Terrible. 6 out of 344 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cydoran Dallon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Good location and lots of places to eat within walking distance. The only issue for me was the hot tub was out of order.
Stayed 1 night in Mar 2024
Response from Lisa B - General Manager on Mar 12, 2024
On behalf of the team at the Best Western Inn Tooele, thank you for being our guest! We are delighted to see that you had a great stay while with us. We do apologize that the hot tub was down. Unfortunately, just like in our homes, we have things that break and we did have parts ordered right away; but had to wait for our supplier to send them. We do have it fixed and up and going. If you are this way again, we would love to see you!

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities
Gm went above and beyond even with short staffing issues was cleaning rooms herself to get us in
Stayed 1 night in Mar 2024
Response from Lisa B - General Manager on Mar 12, 2024
Jessica,Thank you for your kind review and your understanding of the situation of that day! We are delighted to see you had a great stay and look forward to seeing you again in the future.

10/10 Excellent

Christina

Travelled with family, Business traveller
A little musty smelling but quite clean
Stayed 1 night in Mar 2024
Response from Lisa B-General Manager on Mar 3, 2024
On behalf of the team at the Best Western Inn Tooele, thank you for being our guest. We are delighted you had a good stay while with us.

8/10 Good

Kobi

Travelled with family
Was simple but clean and comfortable. Good breakfast options. Friendly staff. Reasonably priced.
Stayed 1 night in Feb 2024
Response from Lisa B - General Manager on Feb 25, 2024
On behalf of the team at the Best Western Inn Tooele, thank you for being our guest! We are delighted to see that you had a great stay while on property. If you are this way again, we would love to see you.

6/10 Okay

Charles

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotels should have to update listings if their amenities aren’t all working like their indoor pool. Very disappointed
Stayed 1 night in Feb 2024
Response from Lisa B -General Manager on Feb 17, 2024
I do apologize that the pool was down. Unfortunately, by the time the request to put it on the 3rd party websites was requested the pool was back up. It was just down for an unforseen issue; but it is back up.

8/10 Good

Joseph

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Lisa B - General Manager on Jan 1, 2024
On behalf of the team at the Best Western Inn Tooele, thank you for being our guest! We are delighted to see you had an overall good stay while with us. If you are this way again, we would love to see you!

10/10 Excellent

Dorian

Stayed 3 nights in Dec 2023
Response from Lisa B - General Manager on Dec 30, 2023
On behalf of the team at the Best Western Inn Tooele, thank you for being our guest. We are delighted to see that you had a great stay while on property. If you are this way again, we would love to see you again!

10/10 Excellent

Megan and Jesse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lisa B - General Manager on Dec 30, 2023
On behalf of the team at the Best Western Inn Tooele, thank you for being our guest. We are delighted to see that you had a great stay while on property. If you are this way again, we would love to see you again!

10/10 Excellent

David

Stayed 3 nights in Dec 2023
Response from Lisa B - General Manager on Dec 30, 2023
On behalf of the team at the Best Western Inn Tooele, thank you for being our guest. We are delighted to see that you had a great stay while on property. If you are this way again, we would love to see you again!

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lisa B-General Manager on Dec 27, 2023
On behalf of the team at the Best Western Inn Tooele, we are sorry we did not exceeding your expectations. We would love to know what issues were encountered so we have the chance to fix any issues.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lisa B-General Manager on Dec 27, 2023
On behalf of the team at the Best Western Inn Tooele, thank you for being our guest. We are delighted you had a great stay while with us!

10/10 Excellent

Pamela

Stayed 1 night in Dec 2023
Response from Lisa B - General Manager on Jan 11, 2024
On behalf of the team at the Best Western Inn Tooele, thank you for being our guest! We are delighted to see you had a great stay while with us. If you are this way again, we would love to see you.

8/10 Good

Abdoul, Herriman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Lisa B - General Manager on Dec 17, 2023
On behalf of the team at the Best Western Inn Tooele, thank you for being our guest. We are delighted to see you had a great stay while with us.

8/10 Good

Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Lisa B - General Manager on Dec 17, 2023
On behalf of the team at the Best Western Inn Tooele, thank you for being our guest. We are delighted to see you had a great stay while with us.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great!
Stayed 1 night in Nov 2023
Response from Lisa B - General Manager on Nov 9, 2023
On behalf of the entire team at the Best Western Inn Tooele, thank you for being our guest! We are delighted to see you had a great stay while on property with us. If you are this way again, we would love to have you stay with us!

10/10 Excellent

Kim

Travelled with family
Liked: Amenities
Rooms were spacious and clean. Staff was super nice!
Stayed 3 nights in Oct 2023
Response from Lisa B - General Manager on Nov 9, 2023
On behalf of the entire team at the Best Western Inn Tooele, thank you for being our guest! We are delighted to see you had a great stay while on property. If you are this way again, we would love to see you!

10/10 Excellent

Deirdre

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, convenient. Definitely a great spot to get off the road for the night.
Stayed 1 night in Oct 2023
Response from Lisa B - General Manager on Nov 1, 2023
On behalf of the team at the Best Western Inn Tooele, thank you for being our guest! We are delighted to hear that you had a great stay while on property. If you are this way again, we would love to see you!

10/10 Excellent

daniel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The lady at the front desk was very openly annoyed that my husband rang the desk bell and it made it a very awkward check in! She needs classes in customer service!!
Stayed 1 night in Oct 2023
Response from Lisa B - General Manager on Oct 28, 2023
On behalf of the entire team at the Best Western Inn Tooele, thank you for being our guest! Thank you for your feedback; we will definitely do some training with the staff regarding interaction with the guests. If you are this way again, we would love to see you again!

10/10 Excellent

Walter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lisa B - General Manager on Oct 23, 2023
On behalf of the team at the Best Western Inn Tooele, thank you for being our guest! We are delighted to see you had a great stay while with us! If you are this way again, we would love to see you.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nice lil gem
Stayed 4 nights in Oct 2023
Response from Lisa B - General Manager on Oct 20, 2023
David,On behalf of the entire team at the Best Western Inn Tooele, thank you for being our guest! We are delighted to see that you had a great stay while on property. If you are this way again, we would love to see you!

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very nice, very comfortable beds, amazing breakfast!!
Stayed 1 night in Sep 2023
Response from Lisa B - General Manager on Oct 18, 2023
On behalf of the entire team, thank you for being our guest! We are delighted to see that you had a great stay while on property! If you are this way again, we would love to see you!

8/10 Good

Celeste

Liked: Cleanliness, room comfort
The rooms were ok. My bathtub drain was broken. So I couldn’t a bath and the hot tub was also broken and the front desk attendant said the pool was heated and it was not. I was looking forward to swimming, and soaking.
Stayed 2 nights in Oct 2023
Response from Lisa B-General Manager on Oct 15, 2023
Celeste,I do apologize you had issues during your stay. We will look into the issues with the bathtub drain. We will also make sure maintenance checks the pool as last checked it was at 88 degrees ,which is where it is to be at. We do thank you fir bringing those issues to our attention so we can address them.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly good.
This is a really nice hotel and truly exceptional for the price!!
Stayed 1 night in Oct 2023
Response from Lisa B-General Manager on Oct 15, 2023
Thank you for your kind review! Our staff work hard to ensure our guests have a comfortable stay. If you are this way again, we would love to see you!

6/10 Okay

Betsy, Auburn

Travelled with family and small children
Disliked: Amenities
The breakfast was good, the staff was nice, but was very disappointed that the poop and hot tub were broken as thts a lot of the reason we wanted to stay there.
Stayed 1 night in Sep 2023
Response from Lisa B-General Manager on Oct 2, 2023
We do apologize that we did not exceed your expectations with your stay.Our staff work hard to ensure everything is in working order for our guests. We cannot predict when there are issues that require more than regular maintenance. We wish you safe travels.

8/10 Good

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Lisa B-General Manager on Oct 15, 2023
Thank you for being our guest! If you are this way again, we would love to see you!

10/10 Excellent

Monica

Stayed 1 night in Sep 2023
Response from Lisa B - General Manager on Oct 20, 2023
On behalf of the team at the Best Western Inn Tooele, thank you for being our guest! We are delighted to see that you had a great stay while with us.

8/10 Good

Zenaida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Lisa B - General Manager on Sep 12, 2023
On behalf of the entire team at the Best Western Inn Tooele, thank you for being our guest! We are delighted to see you had an overall good stay while on property. We wish you safe travels.

10/10 Excellent

Abraham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Lisa B - General Manager on Sep 12, 2023
On behalf of the entire team at the Best Western Inn Tooele, thank you for being our guest. We are delighted to see you had a great stay while on property. If you are this way again, we would love to see you!

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Sep 2023
Response from Lisa B - General Manager on Sep 4, 2023
On behalf of the entire team at the Best Western Inn Tooele, thank you for being our guest! We are delighted to see you that you had a great stay. If you are this way again, we would love to see you.

2/10 Terrible

Alaina

Disliked: Staff & service
Extremely rude staff.
Stayed 4 nights in Aug 2023
Response from Lisa B - General Manager on Aug 31, 2023
On behalf of the entire team at the Best Western Inn Tooele, I do apologize that you had issues with the staff. This is not typical of my team. We would love further feedback, as to what team member you encountered, so that we may address the issue.

10/10 Excellent

Hardeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Aug 2023
Response from Lisa B - General Manager on Aug 31, 2023
On behalf of the team at the Best Western Inn Tooele, thank you for being our guest! We are delighted to see that you had a great stay while with us. If you are this way again, we would love to have you stay!

10/10 Excellent

Christa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So refreshing!
Our stay at The Best Western in Tooele, UT was such a wonderful experience. Very friendly staff, so comfortable, and so clean. Exceptional experience!
Stayed 1 night in Aug 2023
Response from Lisa B - General Manager on Aug 28, 2023
On behalf of the team at the Best Western Inn Tooele, thank you for being our guest! We are delighted to see that you had a great stay while with us! If you are this way again, we would love to see you.

6/10 Okay

Douglas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good, the road noise at night in the room near Main Street was the only problem.
Stayed 4 nights in Aug 2023
Response from Lisa B- General Manager on Aug 23, 2023
On behalf of the team at the Best Western Inn Tooele, thank you for being our guest. We do apologize you had issues with your stay. If you are this way again, we can arrange a room that does not face main street. We wish you safe travels.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pretty Outdated
I'm not sure how this hotel has a 9/10 rating. It's a pretty old property; the carpets in my room were bubbled up and badly needed replacing, the bathroom was tiny and cramped (and dilapidated), the TV was pretty small (though it had an impressive selection of channels), and the way the hotel is built (around the central pool) means you have to smell chlorine every time you leave your room. While the front desk gal was very pleasant, I don't think I'll ever stay here again.
Stayed 1 night in Aug 2023
Response from Lisa B - General Manager on Aug 17, 2023
On behalf of the entire team at the Best Western Inn Tooele, I apologize that you did not have a great experience at our property. Our staff works hard to ensure, despite the age of the property, that our rooms are clean for our guests. Our tv's are the required size for Best Western. We would love to look at the issue with the carpet in your room, but unfortunately as no name was left I cannot look into that issue. If you are in Tooele again, we hope you find a hotel to meet your needs. We wish you safe travels.

6/10 Okay

nick

Liked: Cleanliness, property conditions & facilities, room comfort
Far from the interstate
Nice clean hotel felt safe. Rooms were nice only issue was it’s 11 miles from the highway. I wasn’t paying attention when I booked it. Not really happy with the new hotels.com. I could’ve stayed on route 80 and driven to the outskirts of Salt Lake City in the same time, saving myself 40 minutes overall it’s a nice hotel if you happen to be there, but it is extremely far from the interstate
Stayed 1 night in Aug 2023
Response from Lisa B - General Manager on Aug 17, 2023
On behalf of the entire team at the Best Western Inn Tooele, thank you for being our guest; despite not being informed how far we are off the highway.

10/10 Excellent

Adina

Stayed 1 night in Aug 2023
Response from Lisa B on Sep 4, 2023
On behalf of the team at the Best Western Inn Tooele, thank you for being our guest! We are delighted to see you had a great stay while on property with us.

6/10 Okay

joel, Mosinee

Liked: Staff & service
Not happy that I specifically booked here for the pool just for it to not be open due to repair. Should have been discounted
Response from LIsa B - General Manager on Aug 17, 2023
I do apologize that the pool was down. Unfortunately, just like in our homes, things happen that we have no control over and we have to ensure the safety of our guests. When a room is not booked directly with the property, a discount cannot be given. But if you are this way again, and would like to stay; if you let the property know I would be happy to work something out.

6/10 Okay

Woodruff

Stayed 1 night in Aug 2023
Response from Lisa B - General Manager on Aug 5, 2023
On behalf of the entire team at the Best Western Inn Tooele, I do apologize that we did not exceed your expectations and that you did not have a good stay while with us. This is not typical of our property or our staff. We wish you safe travels.

10/10 Excellent

Laura, Shafter

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had to the family suite and it was excellent. Two separate bedrooms plus a living room. Fit the family perfectly. The indoor pool was a hit for the kids. Breakfast had hot and cold options which was nice. Staff was very friendly. The interior of the hotel has completely been updated and is very nice. The outside and surrounding area is deceiving. Would stay here again.
Stayed 1 night in Jul 2023
Response from Lisa B-General Manager on Jul 24, 2023
On behalf of the team at the Best Western Inn Tooele, thank you for being our guest! We are delighted you had a great stay and would love to see you again!

10/10 Excellent

Hosianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Lisa B-General Manager on Jul 17, 2023
We are delighted to see you had a great stay while on property! If you are this way again, we would love to see you!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, friendly, clean, good breakfast.
Stayed 1 night in Jul 2023
Response from Lisa B- General Manager on Jul 15, 2023
On behalf of the team at the Best Western Inn Tooele, thank you for being our guest! We are delighed to see you had a great stay and will pass along your compliments to the team! If you are this way again, we would love to see you.

10/10 Excellent

William

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Lisa B - General Manager on Jul 15, 2023
On behalf of th team at the Best Western Inn Tooele, thank you for being our guest! We are delighted to see you had a great stay while with us! If you are this way again, we would love to see you!

10/10 Excellent

Sherry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Lisa B - General Manager on Jul 11, 2023
On behalf of the entire team at the Best Western Inn Tooele, thank you for being our guest! We are delighted to see that you had a great stay while with us. If you are this way again, we would love to see you.

10/10 Excellent

stephanie

Stayed 1 night in Jul 2023
Response from Lisa B - General Manager on Aug 1, 2023
On behalf of the entire team at the Best Western Inn Tooele, thank you for being our guest! We are delighted to see you had a great stay while on property.

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay.
Stayed 1 night in Jul 2023
Response from Lisa B-General Manager on Jul 7, 2023
We are delighted to see you had a great stay while with us! Thank you for bring our guest. If you are this way again, we would love to see you!

8/10 Good

Connie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms wete clean and the breakfast was nice. The staff was very friendly. There was a black ant problem.
Stayed 2 nights in Jun 2023
Response from Lisa B - General Manager on Jul 4, 2023
Connie,Thank you for your review. We are delighted to see that you did have an overall great stay while with us. We do have our pest control coming to do some extra spraying for the ants, as this summer they are a little worse than typical. Thank you for recognizing our friendly staff. We will pass along your compliments to the team. If you are this way again, we would love to see you and we wish you safe travels.

10/10 Excellent

Jackie

Stayed 2 nights in Jun 2023
Response from Lisa B-General Manager on Jun 28, 2023
On behalf of the entire team at the Best Western Inn Tooele, thank you for being our guest. We are delighted you had a great stay while with us!

2/10 Terrible

chance

Stayed 1 night in Jun 2023
Response from Lisa B- General Manager on Jul 15, 2023
On behalf of the entire team at the Best Western Inn Tooele, we apologize that we did not exceed your expecatations, as that is not typical for our guests. We hope you find a hotel in the future that can accomodate your needs better.

8/10 Good

MARY L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Lisa B-General Manager on Jun 17, 2023
We are sorry we did not exceed your expectations. We would love to know where we can improve!

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the indoor pool. I could be in my room and watch my kids at the pool from there.
Stayed 1 night in Jun 2023
Response from Lisa B-General Manager on Jun 12, 2023
Thank you for your great review!