Reception

Reviews of Mercure City Zwolle Hotel

4 out of 5
Mercure City Zwolle Hotel
Hertsenbergweg 1, Zwolle

Reviews

8.4

Very good

Rating 10 - Excellent. 185 out of 526 reviews" "
Rating 8 - Good. 274 out of 526 reviews" "
Rating 6 - Okay. 51 out of 526 reviews" "
Rating 4 - Poor. 11 out of 526 reviews" "
Rating 2 - Terrible. 5 out of 526 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Mark

Travelled with family
For 20 euro the breakfast was appalling no bar open at night just not what we was use to at the mercure
Stayed 1 night in Feb 2024
Response from Cristina Juley-Doevendans Hotel manager on Feb 22, 2024
Dear Mark,We would like to thank you for this review about your experience in our hotel.We regret that you were not entirely satisfied with your recent stay. We owe it to ourselves to provide quality services to our guests as your satisfaction is one of our top priorities. Please rest assured that your comments have been duly noted, and we appreciate all feedback from our recent guests as it helps us to improve where necessary.We hope to welcome you back. Best wishes,Cristina Juley-DoevendansHotel manager

6/10 Okay

David

Business traveller
Good location and value. Staff were not as friendly as expected. "Queen" bed was actually 2 single mattresses put together which made for tough sleeping
Stayed 1 night in Sep 2023
Response from Cristina Juley-Doevendans Hotel manager on Sep 14, 2023
Dear David, Thank you for taking the time to share your experience with us.It's great to know that you found our location to be ideal for your requirements. However, we are sorry that your recent stay at our hotel didn't meet all your expectations and that you felt we fell short of our high service standards. Your satisfaction is a top priority and we would like to thank you for bringing this to our attention. Rest assured that we will use your feedback to address this matter with our team.We hope to be able to welcome you back in the future. Kindest regards,Cristina Juley-DoevendansHotel manager

10/10 Excellent

sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Cristina Juley-Doevendans Hotel manager on Jun 27, 2023
Dear Sally,Thank you for sharing the review of your stay with us.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on future visits. Kindest regards,Cristina Juley-DoevendansHotel manager

10/10 Excellent

Sean

Stayed 1 night in Jun 2023
Response from Cristina Juley-Doevendans Hotel manager on Jun 26, 2023
Dear Sean,Thank you for your kind feedback.We are pleased that we were able to meet your expectations.We look forward to seeing you again on your next visit.Best wishes,Cristina Juley-DoevendansHotel manager

10/10 Excellent

Stephanus

Stayed 1 night in May 2023
Response from Cristina Juley-Doevendans Hotel manager on May 21, 2023
Dear Stephanus,Thank you for this great review.We are pleased that we were able to meet your expectations.We hope to welcome you back in the future.Best wishes,Cristina Juley-DoevendansHotel manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from Rick Haandrikman on Mar 13, 2023
Dear Guest,Thank you very much for your review on Hotels.com. We hope to welcome you back in Groningen.Regards,Rick HaandrikmanCluster General manager

10/10 Excellent

Jacob, Pointe Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Great setting. Great service.
Response from Rick Haandrikman on Nov 15, 2022
Dear Guest,Thank you for taking the time to share your feedback on Expedia. We hope to welcome you back to our hotel very soon!Sincerely,Rick HaandrikmanCluster General Manager

8/10 Good

Anna P.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Rick Haandrikman on Nov 15, 2022
Geachte Gast,Bedankt dat u de tijd heeft genomen om uw feedback te geven over uw verblijf in ons hotel. Wij hopen u snel weer te mogen verwelkomen in ons hotel.Met vriendelijke groet,Rick HaandrikmanCluster General Manager

6/10 Okay

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Sep 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

TREVOR

Stayed 3 nights in Jul 2022

8/10 Good

Josh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly staff
Stayed 1 night in Nov 2021

8/10 Good

Liv

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel on the outskirts of town. Parking is free when you stay there. Good restaurant with decent dinner options and good breakfast.
Stayed 1 night in Oct 2021

8/10 Good

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021

8/10 Good

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice. The rooms were small but neat. Very clean. The breakfast was large the. The hotel is out of town away from anything. There was a consistent buzzing in our room every 24 seconds all evening and morning. We could not locate the source.
Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Everything they have is very expensive, problems with the wireless internet, the delay in returning the clothes for washing, and they made me pay another amount that I had already paid at the time of booking when I wanted to go home
Stayed 4 nights in Jul 2021

6/10 Okay

Hans, Meijel

Travelled with partner
Disliked: Amenities
Parkeren is eenvoudig voor de deur. Hotel is sober en de prijs/kwaliteit is scheef. Geen 4 sterren waardig.
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic but nice
Nice hotel, pictures are accurate Staff are friendly enough Room has everything you’d need for the price you pay. No issues and will return
Stayed 7 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

Amby, Luanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the welcoming drinks found in the fridge and toiletries items in the cupboard.
Stayed 1 night in Dec 2019

10/10 Excellent

Duncan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Very good. To me, the brand Mercure stands for good quality and reasonable prices, and this hotel was just that. Good staff. Good quality room and food. WiFi fast enough for me. Slept well. Felt secure and comfortable. Breakfast good. Not happy about paying for parking, but hey. I'd stay again. Well done!
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern. Good location and plenty of parking
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I have never slept in a hotel with such a warned out beds. My complaints resulted in that the gm gave me two beers as I had had in bar. Very bad compensation for a night without sleep! Otherwise I rank the hotel as a 3 star hotel, not 4.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved Zwolle Mercure
Very central location... with excellent and friendly staff to help. (Note that the dinner restaurant was a bit understaffed.)
Stayed 1 night in Jul 2019
Response from gm on Aug 15, 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gaayo Kuitert General Manager

8/10 Good

nadja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, friendly staff. 10-15 minutes from city center. Good breakfast. Room was clean and quiet.
Stayed 1 night in Jul 2019
Response from gm on Aug 15, 2019
Dear Nadja, Thank you for the nice review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gaayo Kuitert General Manager

10/10 Excellent

Gergana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from gm on Aug 15, 2019
Dear Gergana, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gaayo Kuitert General Manager

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous.
The hotel isn’t to close to local amenities but I knew this when I booked. The hotel is excellent though.
Stayed 3 nights in Jul 2019
Response from gm on Aug 15, 2019
Dear Wendy, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gaayo Kuitert General Manager

8/10 Good

Kin Kai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Luciana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay at the hotel was very pleasant. Bhe staff were very friendly and I found it good value.
Stayed 4 nights in Feb 2019

10/10 Excellent

Ghislain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place when Visitng Vitens.
Rooms were too warm, hotel Bar is small but good and food was good.
Stayed 2 nights in Feb 2019

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The standard twin room we had was tiny. Very entertaining to try and navigate 2 people & luggage. Great breakfast and location
Stayed 1 night in Nov 2018

8/10 Good

Kim, Hamilton, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was really nice. Hotel within easy driving distance of the city.
Stayed 1 night in Sep 2018

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is excellent specially the Staff and management. They did the impossible to accommodate us and keep us happy. I recommend this hotel to everyone who is visiting Zwolle. The receptionists Juliet and Angelique are very nice, very warm and professionals with guests. The hotel has excellent breakfast and dinner menus and the staff were very kind and helpful. Love this hotel and highly recommend it. Enjoy your stay at Metcure.
Stayed 10 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
2nd night was noisy and corridor lights stay on at night meaning the room didn't get completely dark. Worth considering to have the lights go off at night and think about sound insulation.

10/10 Excellent

Janke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning hotel. The breakfast was amazing. Definitely the best breakfast of all the hotels we stayed in. Staff was so friendly and helpful.

10/10 Excellent

Tarek, canada

Liked: Cleanliness, staff & service, room comfort
Good breakfast Good Resturant for dinner and lunch € 5 discount in the Resturant if you don’t like to clean your room (€ 5 daily) Polit and kind staff , a big great area surrounded the hotel , 5minuted away from the Tran station , but unfortunately there is no friedg inside the room
Stayed 2 nights in Apr 2018
Response from GK on Apr 6, 2018
Dear Tarek, We very much appreciate your comments regarding your stay at the Mercure Hotel Zwolle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaayo Kuitert General Manager

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing wrong but nothing amazing
Hotel was a bit soulless and not too close to the city. I Can see why people stay as there’s isn’t nothing wrong with the hotel but nothing in the local area unless you are working there
Stayed 4 nights in Feb 2018

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect position in Zwolle for Ijsselhallen

6/10 Okay

Verified traveller

Small room and tiny bathroom.
In a isolated location with small room. The bathroom also is small but at least the shower is good. Internet was down but the staff did not even apologize!
Stayed 1 night in Nov 2017

10/10 Excellent

Dr. Veres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moto GP
Breakfast was amazing, only a small thing was missing: no rubbish-bins in the hotel and in the parking place. Really kind staff.
Stayed 5 nights in Jun 2017
Response from Gaayo Kuitert on Jul 6, 2017
Thanks !!!

10/10 Excellent

John, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star service and stay
Wonderful hotel, friendly staff, peaceful and comfortable. The breakfast choice was fabulous and lovely to eat out on the terrace. Would definitely return. Good central location
Response from General Manager on Sep 20, 2016
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaayo Kuitert General Manager

10/10 Excellent

Yalda

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
The hotel is a bit secluded but still close to Zwolle Center. Also not far from Giethoorn (35 minutes drive). The room is a bit small but very well designed, very efficiently laid out. The service was great. Outside, enjoy the sounds of roosters and sheep of the neighboring farm.
Response from Gaayo Kuitert on Aug 2, 2016
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gaayo Kuitert General Manager

8/10 Good

John, Bourne End

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent wine, very entertaining bar staff but NO MARMALADE.

10/10 Excellent

Carlos, earth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
Great staff, very click rooms. Great breakfast. Free parking. Just minutes away from the city center

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Good

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort