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out of 7 reviews
great experience. not a party hotel which was perfect for us. great service, nice and relaxing, great shows, and cool tours available.
“Nice if you like resorts”
The rooms were basic, but the grounds, pools and beach are wonderful. We are not all-inclusive resort people, we prefer more adventure travel, but we stayed for 4 nights after travelling through El Salvador so it was nice and relaxing.
“very nice stay at the decameron”
had an issue first night check in (mostly my fault) front desk clerk was exceptional in his attempt to rectify. first night the dinner was rather plain, second night the theme was mexican and was superb. rooms were very spacious and well kept, the resort all in all is very pleasant and we will be returning.
“uncomplicated rest and relaxation”
We found that there was a great variety of things to do,the grounds were beautiful,and a good selection of foods. We enjoyed the staff and found they were willing to take care of our needs.
“Salinitas August 2010”
The hotel is beautiful, nice pools and great animation staff. The food was alright , note: only 2 restaurants were available for reservation during our week long stay. I kept on arriving at the lobby to make reservations by 7am as they instructed me to do and they kept on saying that the reservations were full. On the third day, they finally fessed up and told me that only 2 of the 5 restaurants were opened.The tour to the offsite beach mentioned in their site was also not in service during our stay. The staff at this facility is not very welcoming - specially the managers. On many occassions while I was in the pool, I asked for the time. They would say 'I don't know' or shrug and continue on their way. Use cation when you use the room phone - CHARGES ARE A KILLER. The best things about the hotel: great views from the rooms, nice size rooms, EXCELLENT massages (I got 2), great animation staff, free kayak, clean pools, good selection of bar drinks, clean public bathrooms. The bad: unwelcoming staff, the shower in our room was plugged and only after 5 calls to reception they fixed it on our third day, the food is ok and no pool side snacks - you have to dry up, get changed and go to the buffet for snacks (hassle when you have kids), not authentically Salvadorian. I would have liked to see at least 1 Salvadorian dance routine - el carbonero Overall, my family had a good time, but unless the staff improve on the quality of service, this facility will loose clientele.
The quality of the food was awful. It was hard to find English speaking staff. A lot spoke Spanish only. Most of the nightly entertainment was in Spanish only.
“All inclusive lacking customer service”
Awful service. From the moment we got there, people were not friendly and did not communicate properly between staff. Some sent you here, and there. Restaurants booked full for 3 days ahed of our arrival. Food was ok at the a la carte restaurants, the buffet food was just so plane. I mean for a $ 380 we paid every night we stayed... the customer service and food was just disappointed. Wouldnt recommend this place, never going back!!!