Casino

Reviews of Hôtel du Parc

3 out of 5
Hôtel du Parc
Boulevard Saint- Guilly, Salies-de-Bearn, Pyrenees Atlantiques

Reviews

8.6

Excellent

Rating 10 - Excellent. 133 out of 290 reviews" "
Rating 8 - Good. 115 out of 290 reviews" "
Rating 6 - Okay. 27 out of 290 reviews" "
Rating 4 - Poor. 11 out of 290 reviews" "
Rating 2 - Terrible. 4 out of 290 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

daniel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom needed to be clean better there was mold and grunge in the shower at the base on the rollers also I expect complete mattress instead of two twins pushed together so there's a crease in the middle I understand that's European but maybe they could get on board after this many years and the carpet was super old
Stayed 1 night in Oct 2023
Response from La Réception on Oct 16, 2023
Good afternoon, You recently stayed at our establishment and unfortunately do not keep a good memory. Thank you for taking the time to share your experience and we are very sorry that your stay was not up to your expectations. We attach great importance to the satisfaction of our customers, so, in a concern of constant improvement, our team was made aware of the quality of the welcome and service by recalling the performance criteria of our establishment.Best regards, The Reception

10/10 Excellent

danilo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Isabelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great old hotel with a nice breakfast, they serve lunch too. Rooms have nice beds and air conditioning which was great as temperature was about 100 degrees! Showers are tiny.
Stayed 1 night in Jul 2022
Response from La Réception on Jul 18, 2022
Dear Isabelle, Thank you for your review. Have a great day. Sincerely,

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from La Réception on Jul 17, 2022
Bonjour Monsieur Renee, Nous vous remercions pour la note attribuée. En vous souhaitant une excellente journée. Cordialement, La Réception

10/10 Excellent

DAVID

Stayed 1 night in Jun 2022
Response from Eva réception on Jun 20, 2022
Cher Monsieur, Merci pour votre retour, plus que positif. Nous sommes contents que vous êtes satisfait de votre séjour. Bien à vous

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable stay with luxury feel
Old hotel beautifully updated.
Stayed 1 night in May 2022
Response from Eva reception desk on Jun 20, 2022
Dear Madame, Thank you very much for your nice comment. We are very happy you had a nice stay with us, Best regards

10/10 Excellent

lionel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from La Réception on Mar 5, 2022
Bonjour Lionel, Nous vous remercions pour la note attribuée. Bonne journée à vous, Cordialement.

8/10 Good

Michael a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand old hotel
Just next to the spa. Very comfortable
Stayed 1 night in Jan 2022
Response from Eva on Jan 23, 2022
Dear Client, Thank you for those kind words. Very appreciaded, Best regards Eva -reception desk

8/10 Good

kieran

Business traveller
Liked: Cleanliness, staff & service, room comfort
Basic. Needs modernisation. But slept great!
Not easy to find entrance gos a bit wrong. Poor signage. Urgently needs a refurb and update. Room very basic, I didn’t even fit into my shower. To start I was disappointed however I had a great night sleep. Quiet. Dark. Really comfy bed. Breakfast was continental but adequate. Helpful staff.
Stayed 3 nights in Nov 2021
Response from La Réception on Dec 3, 2021
Good afternoon, Thank you for taking the time to share our views. We regret that we have not met your expectations. Hoping to welcome you back. Best regard The Reception

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winner! Great room, bath, shower, bed & location!
Didn't know what to expect as it also holds a casino. What a great surprise! Perfectly located for walks around Salies de Bearn, easy in-out of town for day trips. But the big wow was how well the rooms have been done. High ceilings,good sized room, big windows overlooking quiet area, very comfortable bed & bedding. Bath was deep, shower was excellent. One of the best French countryside experiences we have had. Booked one night, added a second we liked it so much. Sure there are slots in the "casino" but it's a small part of the hotel. Def would stay here again when in the area.
Stayed 1 night in Nov 2021
Response from Reception Staff on Nov 18, 2021
Good evening Mike, We are glad to read your comment and to see that you are enjoyed your stay at Hotel du Parc. Visit our website and discover our packages for your next stay in the region. Best regards,

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from La Réception on Sep 12, 2019
Bonjour David, Nous vous remercions d'avoir pris le temps de donner votre avis sur votre séjour dans notre établissement et sommes heureux que tout se soit bien passé. Nous restons à votre disposition pour planifier votre prochain séjour en Béarn. A très bientôt à l'Hôtel du Parc. Marine - La Réception

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very clean, parking very nearby. It is slightly lacking in atmosphere but very good value for money. Staff were friendly and helpful. Room extremely spacious.
Stayed 1 night in Aug 2018
Response from Réception on Aug 22, 2018
Dear Customer, Thanks to have choice our hotel for your stay. We are happy to know that your stay was good. Kind regard

6/10 Okay

Catherine

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice quiet comfortable bedroom
Rooms are very quiet, clean and comfortable and the staff were very friendly however the bedroom corridor decor was like a set from 'The Shining' movie - without Jack Nicholson. Despite this we had a great night sleep. We were not aware from the website it was also the town Casino which was not a problem - just unexpected. Restaurant and bar was good value too. All the public areas need an upgrade. Its in a great location to walk the town and is right beside the Thermal baths too - which are great.
Stayed 2 nights in Nov 2017
Response from Marine on Feb 23, 2018
Dear Catherine, We thank you for taking the time to share your stay in our establishment. The reception stay at your disposal for any request. Best regards, Marine

8/10 Good

sue, folkestone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic architecture and a bit quirky
We loved the architecture of the building. Edwardian style with lovely rooms inside. Hotel rooms are around outside and we had a lovely central room on first floor with 3 French doors leading to small balcony. We overlooked the park and baths. The room was large and well furnished. The casino is a bit bizarre but different. The restaurant is in a lovely room but the service was dreadful and the food was not good. My husband is vegetarian and after saying that they would design a meal we opted to eat on our first night. It was a disaster. Over 20 minutes to order a drink despite there being only one other person on the restaurant with two servers. The portions were tiny and the designed meal was a plate of raw vegetables and salad for starter and then tiny portion of pasta with same veg for main. We ended up ,raving and going to the local store for crisps etc.... Town is sweet but we saw it in an afternoon.
Stayed 2 nights in Aug 2017
Response from Réception on Sep 3, 2017
Dear customers, Thanks to have choice our hotel for your stay in Béarn. We are sorry for your diner! We send the information back to the restaurant manager that this does not happen again We stay at your disposal for more information Have a nice end of day !

4/10 Poor

James

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
A/C not working.
The day we arrived for a single nights stay it was hot at about 35 c. The a/c In the building was unable to maintain a cool room. It was downright hot in our room and remained that way until late evening when a cool wind brought the temperature down. I would never stay here again.
Response from Sophie on Jun 28, 2017
Dear James, We are so sorry for the air conditioning which didn't working during your stay ! We put at the disposal fans in order to refresh the rooms. We stay at your disposal for more information about a next stay in our hotel. I wish you a nice day !

10/10 Excellent

Robert L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel at the foot of the Pyrenees
Hotel was lovely, with very, very soundproof windows. Lots of street noise, but when we closed the windows - silence! Parking was a big of a challenge - across the road, through a tunnel, at the train station - but it worked.

8/10 Good

Olivia, Claremont, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Came for wedding of a friend. Pleasant stay, very secluded.

6/10 Okay

Abigail

Liked: Cleanliness
An Old Hotel with a Casino
The sign on this historic building reads "Casino" with "Hotel" not the first thing you see. It's not easy to renovate a building as historic and complex as this one. The breakfast wasn't very good. But the town is very nice and I wish them well.

6/10 Okay

Elle, Cheshire

Liked: Cleanliness, staff & service, room comfort
Characterful and quirky!
This hotel is fine. It's clean, the service is good, the food was ok. It's great value for money, in a good location.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Atmospheric
Slightly old fashioned, great site, excellent staff and the most comfortable bed in France.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
the hotel staff was very friendly and helpful. the room was kept clean and neat. the room was very small. no refrigerator or coffee pot in the room was a negative. the bed was ok, but not really comfortable. location was good, easily accessable. older hotel, so lots of character, but lacks some on comfort. staff made our stay enjoyable.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

antoine

Travelled with partner
Disliked: Property conditions & facilities
Première chambre sentant horriblement la cigarette, y compris les draps et oreillers. Après une demande d’aération de la chambre et changement des draps, c’était encore pire. Le deuxième soir, le staff nous a très gentiment changé de chambre et c’était parfait. Grand merci a ce monsieur.
Stayed 3 nights in Jan 2024
Response from La Réception on Jan 24, 2024
Bonjour Monsieur, Nous vous remercions de votre commentaire et vous présentons toutes nos excuses pour le désagrément occasionné. Notre établissement est non fumeur, cependant, cette consigne n'est malheureusement pas respectée comme elle devrait l'être.Nous espérons répondre à votre satisfaction lors de votre prochain séjour dans notre établissement.En vous souhaitant une agréable journée, Bien cordialement,

10/10 Excellent

Fabrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from La Réception on Dec 25, 2023
Bonjour Fabrice, Nous vous remercions pour la note attribuée à notre hôtel. En vous souhaitant une excellente journée.Cordialement, La Réception

10/10 Excellent

MARIA PILAR MARTINEZ

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena relacion calidad/precio
Stayed 2 nights in Dec 2023
Response from La Réception on Dec 22, 2023
Buenos días señora,Muchas gracias por su comentario y por la calificación.Deseándole un buen día.Cordialmente

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour à Salies de Béarn
Cela fait 2fois que je reviens à l hôtel du parc.. très bon rapport qualité prix..propre silencieux , bonne literie bonne situation , prêt du centre ville et parking gratuit
Stayed 1 night in Dec 2023
Response from La Réception on Dec 22, 2023
Bonjour Cathy,Un grand merci de la part de toutes nos équipes pour votre note et pour votre agréable commentaire.Au plaisir de vous recevoir de nouveau prochainement.Cordialement

10/10 Excellent

MªIsabel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from La Réception on Dec 22, 2023
Buenos días señora,Gracias por su nota y por el comentario.Esperamos recibirle en nuestro establecimiento para su próximo viaje.Cordialmente

10/10 Excellent

Imanol

Liked: Cleanliness, staff & service, property conditions & facilities
Nos ha gustado lo limpio y cuidado que está, y el desayuno completo que ofrecen.
Stayed 1 night in Dec 2023
Response from La Réception on Dec 22, 2023
Muchas gracias por su comentario. Nos satisface haber estado a la altura de sus espectativas. Cuente con nosotros para su próxima estancia en el sur-oeste francés.Cordialmente.

6/10 Okay

GEMA

Disliked: Room comfort
Stayed 1 night in Nov 2023
Response from La Réception on Dec 22, 2023
Bonjour GEMA,Nous vous remercions pour la note attribuée.En vous souhaitant une agréable journée.Cordialement,

8/10 Good

Evelyne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon séjour personnel accueillant et professionnel
Stayed 1 night in Dec 2023
Response from La Réception on Dec 22, 2023
Bonjour Evelyne,Nous vous remercions pour la note attribuée et pour votre commentaire.Au plaisir de vous recevoir de nouveau prochainement.Cordialement,

8/10 Good

Hans

Liked: Cleanliness, staff & service, amenities
OK , men lite för livligt eftersom vi kom dit en lördag och det var fullt ös i Casinot !
Stayed 1 night in Nov 2023
Response from La Réception on Nov 28, 2023
Good morning, Thank you for your comment. Have a nice day. Best regards, The Reception

10/10 Excellent

Laurent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tout était parfait pour une soirée et une nuit vraiment agréable
Stayed 1 night in Nov 2023
Response from La Réception on Dec 1, 2023
Bonjour Laurent, Nous vous remercions de votre commentaire et de la note accordée !En espérant vous retrouver lors de votre prochain séjour en Béarn des Gaves, Cordialement,

8/10 Good

Julien

Stayed 1 night in Nov 2023
Response from La Réception on Nov 22, 2023
Bonjour Julien, Nous vous remercions pour votre note.En vous souhaitons une excellente journée.Cordialement, La Réception

8/10 Good

danny

Stayed 2 nights in Nov 2023
Response from La Réception on Nov 13, 2023
Bonjour Danny, Nous vous remercions pour la note attribuée à notre établissement. En vous souhaitant une excellente journée.Cordialement, La Réception

10/10 Excellent

Ülle

Stayed 1 night in Sep 2023
Response from La Réception on Oct 31, 2023
Bonjour,Nous vous remercions pour la note attribuée.En vous souhaitant une agréable journée.Cordialement,

10/10 Excellent

Stephane

Stayed 1 night in Oct 2023
Response from La Réception on Oct 26, 2023
Bonjour, Nous vous remercions pour la note attribuée à notre établissement. En vous souhaitant une excellente après-midi.Cordialement, La Réception

6/10 Okay

David Keith

Stayed 2 nights in Oct 2023
Response from La Réception on Oct 19, 2023
Bonjour Monsieur,Nous tenons à vous remercier pour la note attribuée et vous souhaitons une excellente journée.Bien cordialement,

10/10 Excellent

laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from La Réception on Oct 12, 2023
Bonjour Laurent, C'est avec un grand plaisir que nous constatons la note attribuée ! Nous vous en remercions.Espérant accueillir prochainement, Bien cordialement,

8/10 Good

Stephane

Stayed 2 nights in Oct 2023
Response from La Réception on Oct 12, 2023
Bonjour Stéphane, Nous vous remercions pour la note accordée !En vous souhaitant une agréable journée et en espérant vous retrouver lors de votre prochain séjour en Béarn des Gaves,Bien cordialement,

8/10 Good

Lars

Liked: Cleanliness, staff & service, room comfort
Trevlig ort, personal och centralt, allt man behöver av bekvämligheter.
Stayed 1 night in Oct 2023
Response from La Réception on Oct 7, 2023
Bonjour Lars,Un grand merci de la part de toute notre équipe pour votre note et pour votre commentaire.En vous souhaitant une agréable journée.Cordialement,

10/10 Excellent

Dylann

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from La Réception on Oct 4, 2023
Bonjour Dylann,Un grand merci pour la note accordée.Au plaisir de vous recevoir de nouveau prochainement.Cordialement

8/10 Good

Vincent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprenant.
Accueil très surprenant, nonchalant et désinvolte à mon arrivé, légèrement plus pro à mon départ .... mais j'ai la nette impression que le manque de personnel qualifié que l'on ressent dans beaucoup de domaine n'épargne pas l'hôtellerie. Chambre très propre et bonne literie, par contre la chambre qui m'a été proposée cette fois-ci est la chambre la moins agréable que j'ai eu l'occasion d'avoir depuis que je séjourne ici. Sinon le site en lui-même est toujours aussi magique et chargé d'histoire.
Stayed 1 night in Sep 2023
Response from La Réception on Oct 8, 2023
Bonjour Vincent, Nous vous remercions d'avoir pris le temps de partager vos impressions concernant notre établissement. La satisfaction de notre clientèle étant notre priorité, nous avons pris bonne note de toutes vos remarques que nous transmises aux responsables des services concernés. Notre équipe s'est ainsi vue sensibiliser sur la qualité de l'accueil et du service en rappelant les critères de performance de notre établissement.Nous vous présentons toutes nos excuses pour les désagréments rencontrés et espérons vous revoir à l'occasion de votre prochain séjour dans la région.Bien cordialement,

10/10 Excellent

christian

Stayed 1 night in Sep 2023
Response from La Réception on Sep 25, 2023
Bonjour Christian,Nous vous remercions pour la note accordée.En vous souhaitant une agréable journée.Cordialement,

8/10 Good

Jean luc

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from La Réception on Sep 19, 2023
Bonjour Jean Luc,Un grand merci pour la note attribuée.En vous souhaitant une excellente journée.Cordialement,

10/10 Excellent

Stéphane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel de luxe dans une petite ville thermale. Excellent rapport qualité prix.
Stayed 1 night in Sep 2023
Response from La Réception on Sep 12, 2023
Bonjour Stéphane, Nous sommes ravis que vous ayez apprécié votre séjour dans notre établissement.En vous souhaitant une excellente journée.Cordialement,La Réception

10/10 Excellent

JEAN-CLAUDE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from La Réception on Sep 11, 2023
Bonjour Jean-Claude, Nous vous remercions pour la note attribuée à notre établissement.En vous souhaitant une excellente journée.Cordialement, La Réception

10/10 Excellent

Stéphane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Chambre spacieuse et confortable, ambiance grand hôtel dans une jolie ville thermale. Très bon rapport qualité prix. Je reviendrai volontiers.
Stayed 1 night in Sep 2023
Response from La Réception on Sep 11, 2023
Bonjour Stéphane, Nous sommes ravis que vous ayez apprécié votre séjour dans notre établissement. En vous souhaitant une excellente journée.Cordialement, La Réception

10/10 Excellent

Habib

Stayed 1 night in Sep 2023
Response from La Réception on Sep 12, 2023
Bonjour Habib, Toute l'équipe est ravie que vous ayez apprécié votre séjour.En vous souhaitant une excellente après-midi.Cordialement, La Réception

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le charme d'antan
Un hôtel ancien , monument classé qui a fait le charme des belles années des curistes dans les années 1900 . Il a gardé un look exceptionnel même s'il a vieillit . Notre chambre était très agréable, grande, haut plafond, balcons et vue sur jardin, et lit très confortable. Si je retourne à Salies , j'irai à l'hôtel du parc sans hésiter .
Stayed 2 nights in Aug 2023
Response from La Réception on Sep 5, 2023
Bonjour Nicolas, Nous sommes ravis que vous ayez apprécié votre séjour dans notre établissement.En vous souhaitant une excellente journée.Cordialement,La Réception

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from La Réception on Sep 4, 2023
Bonjour,Toute notre équipe vous remercie pour la note attribuée.En espérant vous recevoir de nouveau prochainement.Cordialement,