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Reviews of KYRIAD PARIS EST - Bois de Vincennes

3 out of 5
KYRIAD PARIS EST - Bois de Vincennes
12 rue du Marechal Leclerc, Saint-Maurice, Val-de-Marne

Reviews

7.4

Good

Rating 10 - Excellent. 165 out of 642 reviews" "
Rating 8 - Good. 272 out of 642 reviews" "
Rating 6 - Okay. 100 out of 642 reviews" "
Rating 4 - Poor. 56 out of 642 reviews" "
Rating 2 - Terrible. 49 out of 642 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Metro is about 10 mins from the hotel
Stayed 2 nights in Mar 2024

2/10 Terrible

Luis J

Travelled with family and small children
Liked: Staff & service
Es un sauna no tiene ventanas para abrir y no tiene aire acondicionado.
Stayed 1 night in Mar 2024
Response from Aworldson B on Mar 22, 2024
Estimado Luis,Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en el Kyriad Paris Est Bois de Vincennes.Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas.En los hoteles Kyriad, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia.Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo.Reciba un cordial saludo.

8/10 Good

JINWON

Stayed 3 nights in Dec 2023

8/10 Good

Richard

Stayed 1 night in Dec 2023

8/10 Good

Formation

Stayed 1 night in Oct 2023

2/10 Terrible

Marianne

Stayed 2 nights in Oct 2023
Response from Aworldson on Oct 31, 2023
Bonjour Marianne,Nous aimerions savoir ce qui ne s'est pas bien passer lors de votre séjour pour améliorer notre service.cordialement,

8/10 Good

Christelle

Stayed 1 night in Sep 2023
Response from Vladimir on Oct 21, 2023
Bonjour Christelle, Merci de nous avoir laissé cette belle note. Nous sommes heureux de constater que votre séjour chez nous nous s'est bien passé. Nous espérons avoir la chance de vous accueillir de nouveau dans le futur. Passez une belle journée et à bientôt ! Vladimir

4/10 Poor

Serenita

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were friendly food in buffet breakfast not bad. The room carpet were dirty. Very far from the tourist destinations. Sorry but is not recomendable .
Stayed 2 nights in Sep 2023
Response from Vladimir on Oct 21, 2023
Hello Serenita, Thank you for sharing your experience of your stay with us. First of all, we are pleased to see that you enjoyed the staff and the breakfast. It is very important to us that our guests feel at home from the moment they arrive. To pick up on the second part of your comment, I have to agree with you when you say that the carpets have lived and are no longer brand new. However, I can assure you that the carpets are cleaned every day of the year and that cleanliness is not taken lightly. We hope that you had a good stay in France and that in the future we will have the opportunity to show you a better image of our hotel. Best regards, Vladimir

10/10 Excellent

Tatianna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my friends and I first time in Paris and we absolutely loved our stay at this hotel. Very clean, staff was helpful and nice. Had no issues with the room. Great for the price! Would recommend and go back!
Stayed 6 nights in Sep 2023
Response from Vladimir on Oct 21, 2023
Hello Tatianna, Thank you for your superb note and your wonderful comments. We are extremely happy that your stay in France went well. We hope you were able to enjoy your stay to the maximum. We were delighted to welcome you and hope to have the opportunity to do so again in the future. Best regards, Vladimir

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Ehh
Worst bed. Hot room.
Stayed 3 nights in Aug 2023
Response from Vladimir on Oct 21, 2023
Hello, Thank you for rating our establishment, it's very important to us. We are sorry to see that your stay with us was not very pleasant. If you encounter a problem with your room, please do not hesitate to report it to reception. Our staff will be happy to change your room if possible. We hope that we will have the chance to welcome you again in better conditions. Best regards, Vladimir

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and tidy
Stayed 2 nights in Jul 2023
Response from Cassandra on Aug 8, 2023
Hello Brian,Thank you for choosing our hotel for your stay. We are delighted to hear that you enjoyed your stay.We hope to welcome you again in our hotel.Best regardsCassandra

8/10 Good

Belinda

Stayed 5 nights in Jul 2023
Response from Cassandra on Aug 8, 2023
Bonjour Belinda,Merci pour votre note !Nous espérons avoir le plaisir de vous accueillir de nouveau dans notre hôtel !Bien cordialement Cassandra

2/10 Terrible

Karina

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
So even thought they advertise they have AC, it doesn't work in many rooms. They have mini fans ready for you when you go tell the front desk it doesn't work. I can understand they don't have AC but dont charge extra for something you dont have. Disappointed at Expedia for having them listed. They almost ruined the trip. They changed our rooms but again the AC didnt work in one of them. They fully take advantage of the tourists.
Response from Cassandra on Aug 21, 2023
Hello Karina,We are sorry to read that your stay with us did not meet your expectations. Please know that we fully understand your frustration. It's really not pleasant to come to another country and have a holiday in these conditions. Unfortunately, we had serious air conditioning problems in some rooms during this period.We apologize for this inconvenience that has ruined your vacation.SincerelyCassandra

2/10 Terrible

Karina

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Was extremely disappointed with this hotel. I understand that some hotels do not have AC, but to advertise that you do and have broken units, that is false advertisement. And they don't fix them because when you go tell the staff that the air is not working, the staff will give you a small fan, they have them ready. If Expedia can not do a better job to check on the Hotels I have no trust to use Expedia again. A motel in the US is in better than this Hotel. DO NOT BOOK THIS HOTEL, hotel can not guarantee that you will get a room with a working AC. 3 nights and 2 without an AC. Our stay in France was not pleasant due to this Hotel.
Stayed 1 night in Jun 2023
Response from Cassandra on Aug 21, 2023
Hello Karina,We are sorry to read that your stay with us did not meet your expectations. Please know that we fully understand your frustration. It's really not pleasant to come to another country and have a holiday in these conditions. Unfortunately, we had serious air conditioning problems in some rooms during this period.We apologize for this inconvenience that has ruined your vacation.SincerelyCassandra

6/10 Okay

Olivier

Stayed 1 night in Jun 2023
Response from Cassandra on Jun 29, 2023
Bonjour Oliver,Merci d'avoir pris le temps de nous laisser une note.Bien cordialement Cassandra

10/10 Excellent

Avijaaja

Stayed 2 nights in Jun 2023
Response from Cassandra on Jun 29, 2023
Bonjour Avijaaja,Tout d'abord merci d'avoir choisi notre hôtel pour votre séjour. Nous sommes ravis de constater que vous avez apprécié votre séjour chez nous. Nous espérons avoir le plaisir de vous accueillir de nouveau dans notre hôtel.Bien cordialement Cassandra

8/10 Good

Thierry

Stayed 5 nights in Jun 2023
Response from Cassandra on Jun 29, 2023
Bonjour Thierry,Merci pour ce retour positif :)Nous espérons avoir le plaisir de vous accueillir de nouveau dans notre hôtel.Bien cordialement Cassandra

4/10 Poor

Hervé

Stayed 1 night in Jun 2023
Response from Cassandra on Jun 29, 2023
Bonjour Hervé,Nous sommes navrés de constater que vous n'avez pas apprécié votre séjour. Nous aurions aimé savoir ce qui vous a déplu.Cordialement Cassandra

8/10 Good

Atticus

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean safe and convenient. Nice area. Receptionist not very friendly
Stayed 1 night in Jun 2023
Response from Cassandra on Jun 29, 2023
Hello Atticus,Thank you for taking the time to leave us a review and rating. Thank you for highlighting the quality of our establishment. On the other hand, we are sorry to hear that your exchanges with a member of staff were not friendly. This does not reflect the image of our team, please excuse us.We hope to welcome you in better conditions during your next stay in Paris.Best regardsCassandra

2/10 Terrible

Kuan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stay out of this hotel. The hotel air conditioning didn't really work, the room is very hot and the hotel stuff told us to open the windows so the cold air can come in. If you open the windows you can't sleep because you can hear loud noise from the street. Horrible services.
Response from Cassandra on Jul 13, 2023
Good morning Kuan,We are sorry to read that you did not enjoy your stay. Once again, we apologize for this air conditioning problem.CordiallyCassandra

8/10 Good

jeffrey

Stayed 6 nights in May 2023
Response from Cassandra on Jun 29, 2023
Bonjour Jeffrey,Merci pour ce retour positif :)Nous espérons avoir le plaisir de vous accueillir de nouveau.Bien cordialement Cassandra

2/10 Terrible

STEPHANIE

Stayed 1 night in Jun 2023
Response from Cassandra on Jul 13, 2023
Bonjour Stephanie,Nous sommes navrés de constater que vous n'avez pas apprécié votre séjour. Nous aurions aimé en connaitre les raisons afin de pouvoir nous améliorer.Cordialement Cassandra

2/10 Terrible

stephan

Stayed 1 night in May 2023
Response from Cassandra on Jul 13, 2023
Bonjour Stephan,Nous sommes navrés de constater que vous n'avez pas apprécié votre séjour. Nous aurions aimé en connaitre les raisons afin de pouvoir nous améliorer.CordialementCassandra

4/10 Poor

Rok

Stayed 6 nights in May 2023
Response from Cassandra on Jun 29, 2023
Bonjour Rok, Nous sommes navrés d'apprendre que vous n'avez pas apprécié votre séjour. Étant dans une démarche d'amélioration, nous aurions aimé savoir ce qui ne vous a pas plu dans notre hôtel.Cordialement Cassandra

8/10 Good

Maryka

Stayed 2 nights in May 2023
Response from Cassandra on Jun 29, 2023
Bonjour Maryka,Merci pour cette belle note :)Nous espérons vous accueillir de nouveau dans notre hôtel !Bien cordialement Cassandra

8/10 Good

Yannick

Stayed 1 night in May 2023
Response from Benjamin on Jul 9, 2023
Bonjour Yannick,Merci pour votre super note.Cordialement,La réception

8/10 Good

Laetitia

Stayed 1 night in May 2023
Response from Cassandra on Jun 29, 2023
Bonjour Laetitia,Merci pour ce retour positif :)Nous espérons avoir le plaisir de vous accueillir de nouveau dans notre hôtel !Bien cordialement Cassandra

10/10 Excellent

Jaime F

Stayed 2 nights in Apr 2023
Response from Aworldson B on May 6, 2023
Bonjour Jaime,Je vous remercie pour votre super note suite à votre séjour.Cordialement,

6/10 Okay

Jerry

Stayed 1 night in Apr 2023

6/10 Okay

ISABELLE

Stayed 2 nights in Apr 2023

2/10 Terrible

Emmanuel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
On arrival the receptionist was some what polite and understood english. I asked her for a night room as we were celebrating my partners birthday she gave us a tiny room with no window and the toliet was in an weird postion- the room number was 327. She mentioned that it was the best room in the hotel, however we had a chance to see other rooms while the cleaner was cleaning and most of them had windows and waa much bigger. There is no ice machine so make sure u buy cold drinks and the food menu at the hotel is not great. We complained about the room and she refused to change it with the excuse that the hotel is fully booked which i believe is a lie. Will not be staying there again.
Stayed 3 nights in Apr 2023

10/10 Excellent

Robert

Stayed 1 night in Apr 2023

10/10 Excellent

Jessica

Stayed 1 night in Mar 2023

4/10 Poor

olivier

Stayed 1 night in Apr 2023

6/10 Okay

erwan

Stayed 1 night in Mar 2023

2/10 Terrible

ERIC

Stayed 1 night in Mar 2023

8/10 Good

JEAN-MICHEL

Stayed 1 night in Mar 2023

10/10 Excellent

Arlyne

Stayed 6 nights in Mar 2023
Response from Benjamin A. on Mar 27, 2023
Hello Arlyne,Thank you for your super rating, by the way we sent you a message regarding your belongings left in the room.Best regards

10/10 Excellent

Niame

Stayed 1 night in Mar 2023
Response from Aworldson B on Mar 23, 2023
Bonjour Niame,Merci de votre super note.A bientôt

8/10 Good

Patrick

Stayed 1 night in Mar 2023
Response from Aworldson B on Mar 23, 2023
Bonjour Patrick,Merci de votre super note.A bientôt

4/10 Poor

Mehdi

Stayed 1 night in Mar 2023
Response from Cassandra on Mar 9, 2023
Bonjour Mehdi,Nous sommes navrés de constater que vous n'avez pas apprécié votre séjour. Nous aurions aimé en connaitre les raisons.Nous espérons vous accueillir à nouveau dans notre hôtel.Cordialement Cassandra

10/10 Excellent

MICHEL

Stayed 1 night in Feb 2023
Response from Aworldson B on Feb 27, 2023
Bonjour Michel,Merci pour votre super note.Cordialement

10/10 Excellent

Joël

Stayed 2 nights in Feb 2023
Response from Aworldson B on Feb 23, 2023
Bonjour Joel,Merci pour cette super note et à très bientôt.Cordialement

2/10 Terrible

Erik

Stayed 1 night in Feb 2023
Response from Cassandra on Feb 9, 2023
Bonjour Erik,Nous sommes navrés de constater que vous n'avez pas apprécié votre séjour chez nous. Étant dans une démarche d'amélioration, nous aurions aimé en connaitre les raisons.Cordialement Cassandra

8/10 Good

Laetitia

Stayed 1 night in Feb 2023
Response from Cassandra on Feb 9, 2023
Bonjour Laetitia,Nous sommes ravis de constater que vous avez passé un bon séjour chez nous !Nous espérons vous accueillir de nouveau dans notre hôtel.Bien cordialement Cassandra

10/10 Excellent

Tyrell

Liked: Cleanliness, property conditions & facilities
Very nice
Response from Vladimir on Dec 27, 2022
Hello Tyrell, Thank you for leaving us this great note and comment. It means a lot to us. We hope you had a good stay with us and that you enjoyed visiting Paris. Have a nice New Year's Eve. Best wishes, Vladimir

10/10 Excellent

Eddy

Stayed 1 night in Nov 2022
Response from Cassandra on Nov 27, 2022
Bonjour Eddy,Merci pour ce retour positif ! Nous sommes ravis de constater que vous avez apprécié votre séjour. Nous espérons vous accueillir de nouveau dans notre hôtel !Bien cordialement Cassandra

8/10 Good

Katarzyna

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2022
Response from Cassandra on Nov 27, 2022
Bonjour Katarzyna,Merci pour ce retour positif !Nous espérons vous accueillir très prochainement.Bien cordialement Cassandra

8/10 Good

Rosalyn

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good hotel!
We stayed there for 4 nights and our overall experience is good. Our room was clean and spacious for 2 adults and 2 kids. The hotel is near the metro, with shops and resto,pharmacy,bakeshop and banks around. Near the CDG airport and friendly hotel staff. The surrounding was quite and we felt safe even coming back to hotel at night. However the not so good about it is the carpet is old like dark and stained, it wasn’t nice.
Stayed 4 nights in Oct 2022
Response from Cassandra on Nov 27, 2022
Hello Rosalyn,Thank you for taking the time to leave us a comment. We are delighted to hear that you enjoyed your stay. Indeed the strong point of our hotel is its location because all are close by:) Regarding the carpet in the room, know that we are fully aware that we have to change it. This is why renovation work is planned to welcome you in better conditions.We hope to have the pleasure of welcoming you very soon :)Best regardsCassandra

8/10 Good

Thierry

Stayed 1 night in Oct 2022
Response from Cassandra on Nov 19, 2022
Bonjour Thierry, Merci pour ce retour positif :)Nous espérons vous accueillir de nouveau lors d'un prochain séjour.Bien cordialement Cassandra