Note fondée sur 37 évaluations vérifiées
4,5 Propreté de la chambre
4,6 Service et personnel
3,0 Confort de la chambre
4,3 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié
Publié le 31 mai 2024
Overall，good，clean
Commentaires de Gestion de l’hôtel
1 juin 2024 par Rajitha Fernandopulle, Gestion de l’hôtel
Dear Sean,Thank you for your positive review of the Crowne Plaza Saint John Harbour View. We are delighted to hear that you found our property to be good and clean overall.Your satisfaction is very important to us, and we are pleased to know that our standards of cleanliness met your expectations. Your feedback is greatly appreciated and will be shared with our team to continue to inspire and motivate them.We look forward to welcoming you back to the Crowne Plaza Saint John Harbour View in the future. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Warm regards,Rajitha FernandopulleGuest Service ManagerCrowne Plaza Saint John Harbour View
par un voyageur vérifié
Publié le 31 mai 2024
Commentaires de Gestion de l’hôtel
4 juin 2024 par Rajitha Fernandopulle, Gestion de l’hôtel
Dear Peter,Thank you for taking the time to provide your feedback about your recent stay at Crowne Plaza Saint John Harbour View. We sincerely apologize for any inconvenience you may have experienced during your stay.Although your review did not specify particular issues, we understand that something must have fallen short of your expectations. At Crowne Plaza Saint John Harbour View, we strive to provide each guest with a comfortable and enjoyable experience, and it is clear that we did not meet this standard during your visit.We hope to have the opportunity to welcome you back to Crowne Plaza Saint John Harbour View and provide you with a seamless and pleasant stay. Please feel free to contact me directly if there is anything I can assist you with.Warm regards,Rajitha FernandopulleGuest Service ManagerCrowne Plaza Saint John Harbour View
par un voyageur vérifié
Publié le 21 mai 2024
No hot water in the shower.
Very dog friendly and super nice hotel!
Commentaires de Gestion de l’hôtel
23 mai 2024 par Rajitha Fernandopulle, Gestion de l’hôtel
Dear Marika,Thank you for choosing Crowne Plaza Saint John Harbour View for your recent stay and for taking the time to share your feedback with us. We are delighted to hear that you found our hotel to be very dog-friendly and super nice.However, I am truly sorry to hear about the issue you experienced with the hot water in your shower. This is certainly not the standard of comfort and convenience we strive to provide our guests. Please accept our sincerest apologies for this inconvenience. We are currently addressing this matter to ensure it does not happen again in the future.We appreciate your understanding and patience. Your feedback is invaluable to us as it helps us improve our services and facilities. We hope to have the opportunity to welcome you back to Crowne Plaza Saint John Harbour View for a seamless and enjoyable stay.If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to reach out.Warm regards,Rajitha FernandopulleGuest Service ManagerCrowne Plaza Saint John Harbour View
par un voyageur vérifié
Publié le 19 mai 2024
Was a pleasant stay they did a really nice job with all the renovations on the hotel very updated. The hot tub was drained during our stay I’m unsure if it was just for cleaning or if they have decided to not have it running. The gym had a lot of nice equipment they had a water fill up station and complimentary coffee and water in the lobby. The staff were friendly and upon check out the manger went out of his way to ask us if we had a good stay.
Commentaires de Gestion de l’hôtel
22 mai 2024 par Rajitha Fernandopulle, Gestion de l’hôtel
Dear Amanda,Thank you for choosing Crowne Plaza Saint John Harbour View for your recent stay and for sharing your detailed feedback with us. We are delighted to hear that you had a pleasant stay and appreciated the renovations we have made to update our property.It’s great to know that you enjoyed the modern facilities, including our well-equipped gym, water fill-up station, and the complimentary coffee and water in the lobby. We are also pleased that our friendly staff and the attentive service from our manager during check-out contributed positively to your experience.Regarding the hot tub, we apologize for any inconvenience this may have caused. The hot tub was temporarily drained for routine cleaning and maintenance to ensure it meets our high standards of hygiene and safety. We understand how important these amenities are to our guests, and we appreciate your understanding.Your feedback is invaluable to us, and we are grateful for your kind words. We look forward to welcoming you back to Crowne Plaza Saint John Harbour View in the near future. If there is anything we can assist you with for your next visit, please do not hesitate to reach out.Warm regards,Rajitha FernandopulleGuest Service ManagerCrowne Plaza Saint John Harbour View
par un voyageur vérifié de Drummond
Publié le 3 mai 2024
Commentaires de Gestion de l’hôtel
29 mai 2024 par Rajitha Fernandopulle, Gestion de l’hôtel
Dear Yanick,Thank you for your wonderful rating and kind words about your recent stay at the Crowne Plaza Saint John Harbour View. We are delighted to hear that you had a pleasant experience with us.Your satisfaction is our top priority, and it's fantastic to know that our efforts to provide exceptional service and comfortable accommodations met your expectations. Your positive feedback is greatly appreciated and will be shared with our entire team.We look forward to welcoming you back to the Crowne Plaza Saint John Harbour View in the near future. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Warm regards,Rajitha FernandopulleGuest Service ManagerCrowne Plaza Saint John Harbour View
par un voyageur vérifié
Publié le 1 mai 2024
Beautiful and clean room, but unfortunately an uncomfortable bed. Probably great for anyone that doesn’t have a back problem. Reasonably priced.
Commentaires de Gestion de l’hôtel
2 mai 2024 par Rajitha Fernandopulle, Gestion de l’hôtel
Dear Kelly,Thank you for choosing Crowne Plaza Saint John Harbour View for your recent stay, and for taking the time to share your experience with us.We are delighted to hear that you found our room beautiful and clean. Maintaining high standards of cleanliness is a top priority for us, and we are pleased that it met your expectations.We apologize, however, for any discomfort you experienced with the bed. We understand the importance of a good night's sleep, and we will certainly address this concern to ensure that all our guests can rest comfortably during their stay.We are glad to hear that you found our pricing to be reasonable. Providing great value for our guests is important to us, and we strive to offer competitive rates while maintaining the quality of our accommodations and services.Thank you again for your feedback. We hope to have the opportunity to welcome you back to Crowne Plaza Saint John Harbour View in the future and provide you with an even more enjoyable stay.Warm regards,Rajitha FernandopulleGuest Service ManagerCrowne Plaza Saint John Harbour View
par un voyageur vérifié
Publié le 27 avr. 2024
Very accommodating!
Commentaires de Gestion de l’hôtel
28 avr. 2024 par Rajitha Fernandopulle, Gestion de l’hôtel
Dear Valued Guest,Thank you for choosing Crowne Plaza Saint John Harbour View for your recent visit, and for taking the time to share your feedback. We are delighted to hear that you found our team to be very accommodating during your stay.Ensuring our guests feel comfortable and well taken care of is our top priority, and it's wonderful to know that we succeeded in meeting your expectations. Your kind words are truly appreciated and will be shared with our entire team.We look forward to the opportunity to welcome you back to Crowne Plaza Saint John Harbour View for another exceptional stay in the future.Best regards,Rajitha Fernandopulle Guest Service Manager
par un voyageur vérifié
Publié le 27 avr. 2024
Commentaires de Gestion de l’hôtel
28 avr. 2024 par Rajitha Fernandopulle, Gestion de l’hôtel
Dear Tyler,Thank you for choosing Crowne Plaza Saint John Harbour View for your recent stay and for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations and that you were not thoroughly impressed with your stay.Your satisfaction is of the utmost importance to us, and we regret any shortcomings you encountered during your time with us. We take all guest feedback seriously and will use your comments to identify areas for improvement and to ensure that we continue to deliver exceptional experiences to all our guests.We hope for the opportunity to welcome you back in the future and provide you with a stay that exceeds your expectations.Warm regards,Rajitha Fernandopulle Guest Service Manager
par un voyageur vérifié
Publié le 25 avr. 2024
Nice pool, hot tub and arcade for my daughter
Denica was our server in restaurant and she was very nice
Commentaires de Gestion de l’hôtel
27 avr. 2024 par Rajitha Fernandopulle, Gestion de l’hôtel
Dear Darren,Thank you for choosing the Crowne Plaza Saint John Harbour View for your recent stay. We appreciate your feedback and are delighted to hear about your positive experiences during your visit.We’re thrilled that you enjoyed our inviting pool, relaxing hot tub, and the fun-filled arcade. It’s our goal to provide a memorable stay, and we’re glad these amenities contributed to your enjoyment.We’re especially pleased to hear about your encounter with Denica, our dedicated server in the restaurant. Her friendly and attentive service is a testament to our commitment to guest satisfaction. We’ll be sure to recognize her efforts!Thank you for taking the time to share your thoughts. We look forward to welcoming you back to the Crowne Plaza Saint John Harbour View for another remarkable stay.Warm regards,Rajitha Fernandopulle Guest Service Manager
par un voyageur vérifié
Publié le 15 avr. 2024
The staff went above and beyond to make us feel welcome. Will definitely stay here again.
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Rajitha Fernandopulle, Gestion de l’hôtel
Dear Lisa,Thank you for choosing Crowne Plaza Harbour View for your recent stay. We greatly appreciate your feedback and are delighted to hear that our staff exceeded your expectations. Our team takes immense pride in ensuring our guests feel welcome and well-cared for during their visit.We look forward to welcoming you back soon for another memorable stay. Should you need any assistance or have any special requests, please do not hesitate to reach out to us.Thanks and best regards, Rajitha Fernandopulle, Guest Service Manager
