Reception

Reviews of Motel 6 West Sacramento, CA

2 out of 5
Motel 6 West Sacramento, CA
1254 Halyard Dr, West Sacramento, CA

Reviews

7.2

Good

Rating 10 - Excellent. 361 out of 1000 reviews" "
Rating 8 - Good. 247 out of 1000 reviews" "
Rating 6 - Okay. 127 out of 1000 reviews" "
Rating 4 - Poor. 89 out of 1000 reviews" "
Rating 2 - Terrible. 176 out of 1000 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff quiet area
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 18, 2024
Hi Louise,We're delighted you enjoyed the friendliness of our staff and the tranquillity of our surroundings. Providing a peaceful atmosphere and excellent service are top priorities for us. Thank you for choosing to stay with us, and we look forward to hosting you again in the future.

2/10 Terrible

Nick

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 29, 2024
Hi Nick,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

10/10 Excellent

Nick

Liked: Cleanliness, property conditions & facilities
The best in CA
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 27, 2024
Hi Nick,Thank you for the high praise. We are honored to be considered the best in California. Your satisfaction is our top priority, and we look forward to exceeding your expectations on your next visit.

4/10 Poor

Caitlin

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They took forever to get to the desk for me to check in. There was construction and i was standing out in the rain wjth a baby for about 10 mins
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Hi Caitlin,We apologize for the delay during your check-in and any inconvenience caused. Your feedback is valuable, and we'll take immediate steps to improve our check-in process for a smoother experience in the future. Thank you for bringing this to our attention.

8/10 Good

Catherine

Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 8, 2024
Hi Catherine,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Nidal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and calm and cost effective
Stayed 6 nights in Mar 2024
Response from Sophia CSR on Mar 9, 2024
Hi Nidal,We strive to maintain a serene and immaculate environment while offering competitive rates to ensure our guests enjoy a peaceful and economical stay. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another relaxing and budget-friendly experience.

2/10 Terrible

Jesus

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
People walking around vehicles in the parking lot at 2 in the morning
Stayed 1 night in Feb 2024
Response from Sophia CSR on Mar 14, 2024
Hi Jesus,Thank you for sharing your valuable feedback. We apologize for the inconvenience and dissatisfaction you experienced during your stay. We take your feedback seriously, and we will investigate this matter further to identify any areas where security measures may need improvement. We value your feedback and hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to check in and check out
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 23, 2024
Hi Francisco,We're pleased to hear that your check-in and check-out experiences were seamless. Providing convenience and efficiency is always our goal. Thank you for choosing to stay with us, and we hope to welcome you back in the future!

4/10 Poor

Gail

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 17, 2024
Hi Gail,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. Hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

8/10 Good

Akil

Stayed 1 night in Feb 2024
Response from Sophia CSR on Mar 21, 2024
Hi Akil,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 12, 2024
Hi Samantha,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

10/10 Excellent

Jaime

Stayed 3 nights in Jan 2024
Response from Sophia CSR on Mar 20, 2024
Hi Jaime,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

8/10 Good

Manuel

Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 15, 2024
Hi Manuel,Thank you for taking the time to rate your experience with us. We appreciate your feedback and are glad to know that you had a positive stay overall. If you have any specific suggestions or areas where you feel we can do better, please feel free to share them with us. We hope to have the pleasure of hosting you again in the future and earning an even higher rating from you.

8/10 Good

Mac

Business traveller
Liked: Cleanliness, property conditions & facilities
It was just an overnight.
Other than in not having a microwave or any way to cook food inside the motel room. It was a fine stay.
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 11, 2024
Hi Mac,Glad to know that you had a nice stay with us. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sophia CSR on Jan 9, 2024
Dear Guest,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 10-star experience.

8/10 Good

Kamal

Stayed 1 night in Dec 2023
Response from Sophia CSR on Jan 22, 2024
Hi Kamal,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 Okay

Karen

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly. At first look of room it seem pretty clean. It was a little small for four people with 2 dogs, but it was fine for only one night. We did find couple of bugs crawling on the bathroom.
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 30, 2023
Hi Karen,We're pleased to hear our staff left a positive impression and that you found the room generally clean. However, we regret any inconvenience caused by these issues. Your feedback is valuable, and we'll address it promptly. We hope to welcome you back for a more comfortable stay in the future.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service. Easy check in. Definitely will be back.
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Dec 30, 2023
Hi Victoria,Thank you for your kind words! We're delighted that you appreciated our top-notch customer service and smooth check-in service. It was a pleasure having you as our guest, and we hope to see you again soon.

10/10 Excellent

José

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Dec 2023
Response from Sophia CSR on Jan 31, 2024
Hi José,I am beyond pleased to hear that you enjoyed everything about your stay! Thank you so much for the awesome feedback! I love to tell our staff how they are doing! We look forward to you returning in the future!

10/10 Excellent

Firas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 250
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 27, 2023
Hi Firas,A hearty thanks for your rating and review. We would be incredibly grateful if you could take a couple of minutes to write your detailed review of our hotel. We use our guests' reviews to improve our services for our guests' future visits. Our team hopes to have the chance to serve you again on your next visit.

2/10 Terrible

Allen

Stayed 1 night in Dec 2023
Response from Sophia CSR on Jan 14, 2024
Hi Allen,I sincerely apologize for any issues you experienced during your stay. We are disappointed that we were not able to meet your expectations. We would appreciate it if you could share with us how we can make your next visit more pleasant. We hope for the opportunity to make things right and regain your trust in our services and hospitality.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Motel 6 stayed in last several years.
This Motel 6 was much better than other ones that I have stayed in over the past several years. The employees were friendlier, the property seemed safer, the price was much lower and the location was convenient to shopping and freeway access and the room was clean and in good condition. Only negative was no shampoo and shower water temperature/pressure was a little lower than my prefererence. Overall it was a good value and we would definitely stay here again. Way to go staff.
Stayed 1 night in Dec 2023
Response from Sophia CSR on Jan 31, 2024
Hi Robert,We were so thrilled to have you with us. Although your overall stay was pleasant, we appreciate you highlighting areas we can improve. We have shared your feedback with our team. Next time you're in town, count on us again for an even better experience.

10/10 Excellent

Herbert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Good lighting, marble-like countertop and bath surround, several usb ports and electrical outlets, a really upscale Motel 6. Will look forward to staying there another time.
Stayed 1 night in Dec 2023
Response from Sophia CSR on Jan 31, 2024
Hi Herbert,We express our sincere gratitude for your review. We consider ourselves fortunate to have you as our guest and highly appreciate your decision to choose our services. Our team is committed to providing you with exceptional service consistently.

10/10 Excellent

Sepuloni

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Like the new and updated room innovations
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 20, 2023
Dear Guest,It's wonderful to know that our remodeled rooms have exceeded your expectations. Your satisfaction is our top priority, and your positive feedback serves as a great motivation for our team.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly remodeled and nice and clean
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 14, 2023
Hi Michael,We would like to express our gratitude for your review. Our Team is always pleased to hear that our guests enjoyed their time with us so much. We all look forward to welcoming you back again soon.

8/10 Good

Alex

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
They were renovating so there a lot of mess every where.
Response from Sophia CSR on Feb 8, 2024
Hi Alex,We apologize for any inconvenience caused by our ongoing renovations. We strive to improve our facilities for our guests, and we regret if this impacted your stay negatively. Your feedback is valuable, and we appreciate your understanding during this time.

10/10 Excellent

Andrew

Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 7, 2023
Dear Guest,Your perfect 10-rating is greatly appreciated! We prioritize your satisfaction, and we're delighted to know you had an outstanding experience with us. Thank you for selecting our services, and we look forward to welcoming you back in the future!

6/10 Okay

christian

Travelled with family
Liked: Cleanliness, staff & service, amenities
The rooms were nice and remodeled the only thing was the room smelled like smoke but other then that the staff was nice and the room was pretty clean
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 19, 2023
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay! Front office staff Vera was excellent!!
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 13, 2023
Dear Guest,Appreciate you for the review! It's good to know that our team's hospitality and hard work never go unnoticed. Wish you a pleasant stay in the future as well.

8/10 Good

Steve

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freeway noise
Stayed 5 nights in Oct 2023
Response from Sophia CSR on Nov 7, 2023
Hi Steve,Thank you for taking the time to share your feedback. We are glad to know that you had a nice stay with us. We regret any inconvenience you faced. Your concern has been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Elsa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for always being very friendly & hospitable!
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 4, 2023
Hi Elsa,Your kind words mean a lot to us, and we truly appreciate your positive feedback. It was a pleasure having you as our guest. Thank you for your fantastic review and we hope to welcome you back for another awesome stay in the future!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 31, 2023
Hi Anthony,We are incredibly grateful for your kind 10-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.

8/10 Good

Melvin

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 31, 2023
Hi Melvin,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 10-star experience.

8/10 Good

Ohle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect located hostel. Clean and fair price
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 26, 2023
Hi Ohle,Thank you for your kind words! We're delighted you enjoyed our prime location, cleanliness, and fair pricing. We hope to welcome you back soon!

4/10 Poor

Kathleen L

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Could not give us an accessible room as what we got was the only one without stairs and parking in front. Toliet would not completely flush and there was a gap between the front door and the casing. Racing cars during the night. We just needed a place to sleep after a busy weekend.
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 20, 2023
Hi Kathleen L,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone we encountered had wonderful customer service. They were so kind and patient!
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 18, 2023
Dear Guest,Delighted to receive your gracious feedback! Your kind words fill us with immense joy and appreciation. We strive tirelessly to ensure that our services cater to your utmost satisfaction, and it brings us great pleasure to learn that you love the experience. Your encouraging endorsement is a testament to our dedicated efforts toward excellence. We eagerly await the privilege of serving you again soon!

10/10 Excellent

Gold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 17, 2023
Hi Gold,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

10/10 Excellent

Danielle

Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 17, 2023
Hi Danielle,Receiving a 10-star rating from our guests is truly heartwarming and motivates us to continue providing excellent service. We're delighted that you had a pleasant stay with us, and we can't wait to welcome you back on your future travels.

4/10 Poor

Grant

Stayed 1 night in Oct 2023
Response from Sophia CSR on Nov 5, 2023
Hi Grant,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.

8/10 Good

Bertrand

Travelled with family
Liked: Cleanliness, staff & service
Decent stay
The stay wasn't bad. The doors didn't shut tightly but did lock, however, the outside noise got through quite easily. Room was clean and in good order.
Stayed 5 nights in Oct 2023
Response from Sophia CSR on Oct 16, 2023
Dear Guest,Thank you for staying with us. Guest satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

April

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
The overnight clerk kept knocking on my door to see if i had guests and if i was showering made me feel uncomfortable
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 16, 2023
Hi April,This is certainly not the experience we aim to provide our guests, and we deeply regret the inconvenience you faced. Rest assured, we take your feedback seriously and will be addressing these concerns immediately to ensure a more comfortable and enjoyable stay for our future guests.

8/10 Good

Alex

Travelled with family
Liked: Staff & service, room comfort
Reasonable accomodations, nice service.
The interior of the property was clean. Exterior had a few bugs running around, and a few friendly cats. The staff was nice courteous. This is not our typical hotel. But we had a comfortable stay. This was part of a larger trip in which we decided to find a quick room for one night.
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 8, 2023
Hi Alex,Thank you for staying with us. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Gabriel

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room
Stayed 3 nights in Sep 2023
Response from Sophia CSR on Oct 27, 2023
Hi Gabriel,We appreciate your positive feedback and the excellent rating! It's great to know that you enjoyed your stay with us. We look forward to having you back soon for another positive experience.

10/10 Excellent

Leonid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Sep 2023
Response from Sophia CSR on Sep 27, 2023
Dear Guest,It's great to hear that you enjoyed your stay with us. Our priority is to ensure that our guests have a pleasant experience, and we're delighted to have met that objective.

10/10 Excellent

abdelrahman, Bakersfield

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and place. Thank you.
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 27, 2023
Dear Guest,I'm thrilled to hear that you had a great experience with our service and enjoyed your stay. Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again.

8/10 Good

Pablo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Always love staying here, the staff is beyond amazing and friendly, and very helpful. Always great to talk to them while checking in and out and having a few laughs. Definitely recommend people to come and stay here, best place to relax. Mind you I’ve stayed in fancy resorts and never once had so much fun and respect for a staff crew, as I do for the guys and girls who work here.
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 25, 2023
Hi Pablo,We truly appreciate your kind words and your loyalty to our hotel. It's wonderful to hear that our staff's friendliness and helpfulness have made your stay enjoyable. We take pride in providing a relaxed and enjoyable atmosphere for our guests. Thank you for recommending us, and we look forward to your next visit.

10/10 Excellent

alma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 25, 2023
Hi Alma,We are delighted to receive your amazing 10-star rating. Your effort in providing a rating for your experience is highly appreciated. We look forward to serving you again on your next visit to the vicinity.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Sophia CSR on Sep 21, 2023
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

10/10 Excellent

Jiayi

Stayed 1 night in Sep 2023
Response from Sophia CSR on Oct 7, 2023
Hi Jiayi,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Terrible

April

Travelled with family
Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 18, 2023
Dear Guest,It is disheartening to see this rating. We would like to know more about your experience so we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.