Exterior

Reviews of Hilton Sacramento Arden West

3.5 out of 5
Hilton Sacramento Arden West
2200 Harvard St, Sacramento, CA

Reviews

7.6

Good

Rating 10 - Excellent. 387 out of 1003 reviews" "
Rating 8 - Good. 273 out of 1003 reviews" "
Rating 6 - Okay. 160 out of 1003 reviews" "
Rating 4 - Poor. 99 out of 1003 reviews" "
Rating 2 - Terrible. 84 out of 1003 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Terene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
n/a
Stayed 1 night in Mar 2024
Response from JM on Mar 14, 2024
Hello Terene. Thank you for your review. We hope to serve you again in the near future.

6/10 Okay

Kevin

Stayed 1 night in Mar 2024
Response from JM on Mar 13, 2024
Hello Kevin. Thank you for choosing to stay with us! We hope to welcome you back and win your heart in full!

6/10 Okay

Enrique

Business traveller
Liked: Staff & service
The property is showing its age. The room clean, but a bit run down.
Stayed 2 nights in Feb 2024
Response from JM on Feb 27, 2024
Hello Enrique. Thank you for your review. We hope to serve you again in the near future.

4/10 Poor

Dawn

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Ugly suburban hotel that overcharges for food and parking when you don’t need it
Stayed 1 night in Feb 2024
Response from JM on Feb 27, 2024
Hello Dawn. Thank you for choosing to stay with us! We hope to welcome you back and win your heart in full!

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, property conditions & facilities
Comfortable beds and a quiet upper floor. There is no longer an executive lounge - the Expedia listing should be updated. The bathrooms need to be updated.
Stayed 2 nights in Feb 2024
Response from JM on Feb 22, 2024
Hello Amanda. Thank you for sharing your experience. We're pleased to hear you enjoyed your stay. We appreciate your feedback regarding the executive lounge and bathrooms, and we'll take this into account for future updates. Your input helps us improve, and we hope to welcome you back for an even better stay.

10/10 Excellent

manuel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Feb 2024
Response from JM on Feb 22, 2024
Hello Manuel. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

fernando

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and no additional parking surcharges like my last booking. Rooms are clean and well equipped.
Stayed 1 night in Feb 2024
Response from JM on Feb 20, 2024
Hello Fernando. Thank you for the 5 star review! Thank you for choosing us. We hope to serve you again in the near future.

6/10 Okay

Rajat

Average hotel
Stayed 2 nights in Feb 2024
Response from JM on Feb 20, 2024
Hello Rajat. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was extremely quick and we were well informed at the front desk about all the things they have and offer.
Stayed 1 night in Feb 2024
Response from JM on Feb 19, 2024
Hello Vanessa. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Vahid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JM on Feb 19, 2024
Hello Vahid. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

ILISAPETI

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved it
Stayed 1 night in Feb 2024
Response from JM on Feb 14, 2024
Hello Ilisapeti. Thank you for your review. We hope to serve you again in the near future.

6/10 Okay

Hilmon

Stayed 1 night in Feb 2024
Response from JM on Feb 14, 2024
Hello Hilmon. Thank you for your review. We hope to serve you again in the near future.

6/10 Okay

Czarina

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Needs major room updates. Bathroom tub interior was peeling and floor in the room was barely vacuumed. Room curtains were stained. The room was so dusty that you could see dust floating everywhere but if you’re looking for a place to just sleep I guess this is fine. Not walking distance to anything.
Stayed 1 night in Feb 2024
Response from JM on Feb 9, 2024
Hello Czarina. Thank you for taking the time to share your feedback with us. We apologize for the issues you encountered during your stay. Your comments are valuable to us, and we will address them with our housekeeping and maintenance teams to ensure improvements are made. We understand the importance of a clean and comfortable room, and we will work diligently to meet our guests' expectations. We appreciate your input and hope to have the opportunity to welcome you back in the future to provide a more satisfactory experience.

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JM on Feb 7, 2024
Hello Antoinette. Thank you for your review. We hope to serve you again in the near future.

2/10 Terrible

GAURAV

Stayed 1 night in Feb 2024
Response from JM on Mar 22, 2024
Hello Gaurav. We regret that your stay at our hotel fell short of expectations. Your feedback is important, and we look forward to hosting you again for a more enjoyable experience.

2/10 Terrible

STephanie

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t give me the room that I booked. Receptionist was rude. When I asked more questions, he just stared at me. Nice lobby but once up the elevator, dirty carpet floors, hair on bed sheets. No customer service at all and old.
Stayed 3 nights in Jan 2024
Response from JM on Feb 5, 2024
Hello Stephanie. Thank you for your review. We hope to serve you again in the near future.

6/10 Okay

Ashley

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Smelled really weird in elevator & hallways.
Stayed 2 nights in Jan 2024
Response from JM on Jan 29, 2024
Hello Ashley. Thank you for your feedback. We're pleased to know your experience met your expectations. Looking forward to welcoming you back!

10/10 Excellent

Ush

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JM on Feb 5, 2024
Hello Ush. Thank you for your review. We hope to serve you again in the near future.

8/10 Good

Katherine

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from JM on Feb 5, 2024
Hello Katherine. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Yesenia

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from JM on Jan 25, 2024
Hello Yesenia. We are delighted to hear you enjoyed your stay! Thank you for choosing us! Hurry back soon!

6/10 Okay

Quirino, Everett

Stayed 1 night in Jan 2024
Response from JM on Jan 23, 2024
Hello Qurirno. Thank you for choosing to stay with us! We hope to welcome you back and win your heart in full!

6/10 Okay

Ahmad

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
All was good but realize the top sheets of our bed is dirty and has stains. With that im thinking the bedsheets are not clean and so.
Stayed 2 nights in Dec 2023
Response from JM on Jan 2, 2024
Hello Ahmad. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from JM on Dec 19, 2023
Hello Laura. Thank you for your review. We hope to serve you again in the near future.

4/10 Poor

Deanna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from JM on Dec 19, 2023
Hello Deanna. Thank you for your review. We hope to serve you again in the near future.

4/10 Poor

Richard

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Stayed 2 nights in Dec 2023
Response from JM on Dec 15, 2023
Hello Richard. Thank you for your review. We hope to serve you again in the near future.

4/10 Poor

Mario

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
No heating...and stolen card...
Family trip to Sacramento apon arrival/ chek-in we learn that HVAC system is not working and will not be fixed until the following day, it's December lows in the 40s with 2 children. Also my wife misplaced her debit card by the lobby atm & 10 minutes later she was alerted of use, a grub hub order from another guest at the hotel. Very disappointed...
Stayed 1 night in Dec 2023
Response from JM on Dec 15, 2023
Hello Mario. Thank you for sharing your feedback. We apologize for the inconvenience caused by the HVAC issue during your stay and assure you that we have taken steps to prevent such occurrences in the future.Regarding the incident with your wife's debit card, we understand your concern. While we prioritize guest safety and security, we unfortunately cannot control individual actions. We encourage guests to report any lost items or suspicious activities immediately.We value your input and hope to provide a more positive experience on your next visit.

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Pocket doors for the bathrooms which aren’t on the tracks and don’t close . Heaters in entire hotel is out of service. Staff was friendly but did not tell me there was no heater until they swiped my card for incidentals and I signed . This hotel needs a major renovation .
Stayed 1 night in Dec 2023
Response from JM on Dec 15, 2023
Hello James. Thank you for your feedback. We sincerely apologize for the inconvenience with the bathroom doors and heating system. Rest assured, these issues are being addressed for future guest comfort.We also regret any communication lapses at check-in and value your comments about our staff. Your input is crucial for our ongoing improvements.We hope to have another chance to provide you with a better experience.

2/10 Terrible

Linda

Business traveller
Disliked: Property conditions & facilities
No heating in rooms and it’s 48 degrees outside
Stayed 1 night in Dec 2023
Response from JM on Dec 15, 2023
Hello Linda. We sincerely apologize for the discomfort you experienced due to the lack of heating, especially given the cold weather. We understand how crucial a warm and comfortable environment is and are actively working to resolve this issue promptly.We appreciate your understanding and hope to have the opportunity to offer you a more comfortable stay in the future.

8/10 Good

Ramona

Stayed 1 night in Dec 2023
Response from JM on Dec 15, 2023
Hello Ramona. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Giovanni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained but the surrounding area was quite awful. Their we’re homeless and undesirables walking around and it made me weary of leaving my car.
Response from JM on Feb 7, 2024
Hello Giovanni. Thank you for your review. We hope to serve you again in the near future.

4/10 Poor

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Monetizes everything
The hotel was not bad. I was there for a marathon; hundreds of runners ensured a full hotel. As we came out to catch the bus to the race, at 4:45 a.m., the hotel provided coffee. For $5 a cup. Come on folks, embrace the moment: true hospitality would be to provide at least a little urn of coffee, with little cups. For free. We made you a lot of money after all.
Stayed 1 night in Dec 2023
Response from JM on Dec 15, 2023
Hello. Thank you for staying with us during the marathon and for your valuable feedback. We're glad you had a positive experience overall.We appreciate your suggestions.We look forward to welcoming you again and hope to exceed your expectations next time.

8/10 Good

Sylvie Al

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The beds are nice and comfortable. The TV is large and nice. The channel selection is no good. Where's the internet?The shower head is too high. I need a shower hose style shower head. The soap smells like a strange man. I won't be able to stay here again due to the bathroom. Also the shower curtain stinks.
Stayed 2 nights in Nov 2023
Response from JM on Dec 5, 2023
Hello Sylvie. We are delighted to hear you enjoyed your stay! Thank you for choosing us! Hurry back soon!

2/10 Terrible

Nancie

Stayed 2 nights in Nov 2023
Response from JM on Dec 15, 2023
Hello Nancie. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Nov 2023
Response from JM on Nov 13, 2023
Hello Erika. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Piccola, Oakland

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service and convenient food options. I like the security feature of needing a keycard to access the elevator.
Stayed 1 night in Nov 2023
Response from JM on Nov 7, 2023
Hello Piccola, Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

James

Stayed 1 night in Oct 2023
Response from JM on Nov 27, 2023
Hello James. Thank you for your review. We hope to serve you again in the near future.

2/10 Terrible

Angel

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Horrible
Our stay was horrible, we were their for a soccer tournament for my kids. There was a halloween party that did not let us sleep at night, it waa very loud while also got broken in our friends cars and the hotel manager did not want to solve anything.
Stayed 1 night in Oct 2023
Response from JM on Oct 31, 2023
Hello Angel. We deeply regret the disruptions you faced during your stay, especially given the importance of your children's soccer tournament. Please know that your concerns about noise and security are being urgently addressed by our management. We hope for a future opportunity to better meet your expectations.

6/10 Okay

Simon

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
People who works there are nice and kind but the hotel is too old and the conditions are very poor.
Stayed 2 nights in Oct 2023
Response from JM on Oct 30, 2023
Hello Simon. Thank you for your review. We hope to serve you again in the near future.

4/10 Poor

Rosalyn

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very old and dirty. The lobby is nice. The rooms smell like cats and cigarettes.
Stayed 2 nights in Oct 2023
Response from JM on Oct 30, 2023
Hello Rosalyn. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Wendolyn

Stayed 1 night in Oct 2023
Response from JM on Oct 31, 2023
Hello Wendolyn. Thank you for your review. We hope to serve you again in the near future.

2/10 Terrible

William, sacramento

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located centrally to Sacramento and in a homeless, crime-ridden area. No lobby coffee. Onsite restaurant closed for dinner. Must eat at bar or room service. Restaurant only open for breakfast. My waiter wreaked of tobacco. Parking lot Security gates never closed but they charge guests $11 daily parking while non-guests park for free! Both you and your vehicle are not safe outside. Music from first floor private event resonated up to 10th floor, could not sleep. My room carpet was dirty. The employees and manager were "tight-lipped" about my parking fee complaint. My Hilton Honors were dis-honored at this dump.
Response from JM on Oct 29, 2023
Hello William. Thank you for taking the time to share your experience. We're deeply sorry to hear that your stay did not meet your expectations. Your concerns about safety, parking fees, and the condition of your room are all valid points that we take seriously. We will certainly address these issues with our team to ensure a better experience for future guests.Your feedback on the restaurant and the absence of lobby coffee is also noted, as we are always seeking ways to improve our services. Thank you for being a Hilton Honors member; we hope for an opportunity to restore your faith in our hotel.

10/10 Excellent

brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from JM on Oct 29, 2023
Hello Brent. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Abel

Stayed 1 night in Oct 2023
Response from JM on Nov 14, 2023
Hello Abel. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Nicole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from JM on Oct 29, 2023
Hello Nicole. Thank you for your review. We hope to serve you again in the near future.

4/10 Poor

Yitzy

Business traveller
Disliked: Amenities, property conditions & facilities
Property was old dirty and disgusting
Stayed 1 night in Oct 2023
Response from JM on Oct 29, 2023
Hello Yitzy. Thank you for your review. We hope to serve you again in the near future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for families.
We enjoyed our stay at this location. We attended an event in the ballroom. The front end staff was fast & friendly and answered all our questions regarding our stay. The room was a little dated but very clean with all the amenities we needed & roomy enough for our toddler to run around. The only thing i wished for was a little more light by the full length mirror to be able to apply make up. Also loved the additional security feature of card entry into the elevators to access the guest rooms. Also loved the breakfast buffet in the morning. Hospitality staff was on point and present in dining room for refills of beverages and condiments as needed for our meal. Two thumbs up from us!
Stayed 1 night in Sep 2023
Response from JM on Oct 17, 2023
Hello. Thank you for your positive review of our hotel! We're glad you enjoyed your stay and the event in our ballroom. It's great to hear that our front-end staff were friendly and helpful.While your room was clean and spacious, we appreciate your feedback about the lighting by the full-length mirror, and we'll certainly look into this. We're delighted that you liked the additional security feature of card entry for the elevators and enjoyed our breakfast buffet with attentive staff.Your two thumbs up mean a lot to us, and we hope to welcome you back in the future!

2/10 Terrible

Jose Luis

Stayed 2 nights in Oct 2023
Response from JM on Oct 29, 2023
Hello Jose. Thank you for your review. We hope to serve you again in the near future.

4/10 Poor

Araceli

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in, the network was down, it’s no one’s fault however the overall experience was not the best. The room was dim and dark, not sure if there was a light fuse that went off. The remote for our TV was not working and we only had 2 pair of towels. The pillows were flimsy and did not offer support. There was piles of trash next to the elevators for two full days. It is very disappointing as we have stayed in several Hilton locations but this way by far one of the worst maintained hotels.
Stayed 2 nights in Oct 2023
Response from JM on Oct 17, 2023
Hello Araceli. We apologize for the inconvenience during your stay. The network issue at check-in and the dimly lit room were not up to our standards. We'll address the TV remote, towel, and lighting issues promptly. The trash near the elevators is regrettable; we'll ensure it's promptly cleared. Your feedback is valuable, and we aim to provide a better experience next time. Thank you for your loyalty.

10/10 Excellent

Justin, Clovis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from JM on Oct 29, 2023
Hello Justin. Thank you for your review. We hope to serve you again in the near future.

2/10 Terrible

SONIA

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from JM on Oct 29, 2023
Hello Sonia. Thank you for your review. We hope to serve you again in the near future.