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Reviews of Capital City Inn Downtown Sacramento Convention Center

2.5 out of 5
Capital City Inn Downtown Sacramento Convention Center
430 16th Street, Sacramento, CA

Reviews

5.0
Rating 10 - Excellent. 76 out of 688 reviews" "
Rating 8 - Good. 103 out of 688 reviews" "
Rating 6 - Okay. 138 out of 688 reviews" "
Rating 4 - Poor. 136 out of 688 reviews" "
Rating 2 - Terrible. 235 out of 688 reviews" "

5.4/10

Cleanliness

5.8/10

Staff & service

4.6/10

Amenities

4.8/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

Precious

Ok. It was sufficient for my parent's delayed train. 1.6 miles away from Amtrak.
Stayed 1 night in Apr 2024

6/10 Okay

Kelly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
For the money and location it’s a good buy. Not fancy but good enough for a couple days.
Stayed 2 nights in Apr 2024

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024

4/10 Poor

Adela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Place was very dirty and beds were not comfortable
Stayed 3 nights in Jan 2024

6/10 Okay

Michael

Business traveller, Travelled with partner
yes
Stayed 3 nights in Mar 2024

2/10 Terrible

Felipe

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Displace smells like smoke and marijuana. He smells come from homeless tenants that live in the property. Limited on toilet paper.
Stayed 1 night in Feb 2024

2/10 Terrible

Maria

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I checked in and was there for 15 minutes and just left. There wasn't an extra bar lock on the door, no wifi provided, was just handed a slip of paper with my room number and it said 'no pets'. I was traveling for work and it was unacceptable. I did not feel safe at all! The elevator smelled like urine.
Stayed 2 nights in Feb 2024

6/10 Okay

Reginia

good
Stayed 1 night in Feb 2024

4/10 Poor

Stacey

Disliked: Cleanliness, property conditions & facilities

6/10 Okay

Kelly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property manager was very nice. The hotel is a bit run down inside and out. Also has some questionable people hanging around the property in the evening. If your looking for nothing fancy and not planning on hanging out in the room all day I think it’s fine.
Stayed 1 night in Dec 2023

2/10 Terrible

Fabian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
The room was nothing as described. The king bed was two full size mattress pushed together. With stained sheets. The TV did not work and the shower in the tub leaked out. When I tried to contact the front desk to possibly switch rooms. There was no answer.
Stayed 1 night in Jan 2024

8/10 Good

Tanaya

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Ben

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
We requested a non-smoking room, but the moment we walked in we were hit by the smell of cigarettes. The beds were dented, and there were roaches in the sink. I went to sleep and woke up with my clothes smelling like cigarettes and my sinuses feeling like I have a cold. Avoid this place like the plague
Stayed 1 night in Jan 2024

2/10 Terrible

Dante

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property did not have running hot water throughout the 3 days stay my wife and I had here. When I brought the issue to the staffs attention they asked me to try again later in the day, which we did to no avail. Upon check out I again brought this issue to staffs attention to which we were met with a much attitude. This was an incredibly disappointing stay and the staffs attitude hurt my feelings.
Stayed 3 nights in Dec 2023

2/10 Terrible

Jonathon

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t get the hotel because front desk would not answer. Don’t book. Scam
Stayed 1 night in Dec 2023

2/10 Terrible

Scott

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting place. Don't stay here unless desperate
Blood on the floors and walls. TV remote didnt control the TV, only the cable box, heater smelled and was incredibly loud.
Stayed 1 night in Dec 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

2/10 Terrible

Edward

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is low end residential. People knocking on our door at 3am. Someone tried to break in through the window while we were sleeping. Someone was cooking h in the parking lot. People screaming all night through the doors of the other "guest's" rooms. Avoid.
Stayed 2 nights in Dec 2023

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

AMIT

Liked: Cleanliness, property conditions & facilities
Its a best hotel i like it
Stayed 1 night in Nov 2023

6/10 Okay

Joy

Business traveller
Liked: Cleanliness
Hotel Stay
Staff very nice. Room lacked BASIC amenities such as water glasses, a normally working TV, a clock and a bedside lamp.
Stayed 1 night in Nov 2023

6/10 Okay

George

Disliked: Cleanliness
Stayed 1 night in Nov 2023

2/10 Terrible

Victoria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Ben

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Clueless in Sacramento
Where to begin…..I stayed here using reward points from Hotels.com. I didnt want to come out of pocket for this specific trip and it was close to the concert venue I was going to. The was the upside. The downside is a whole other chapter. From the minute I stepped on to property it felt gross. If I had any spare time I would have cancelled my reservation and gone somewhere else. In hindsight, I probably should have. The check in process was through a plexiglass window (clue #1) and my room key was given to me with a handwritten note saying no smoking, no pets, with my room number on it. I head to my room to use the bathroom and change as I was sitting in traffic for 2 hours. I enter the room and it was big and roomy with an oddly sized bathroom sink area as if it was a kitchenette before. But there was nowhere to sit besides the bed. A desk…..no chair. (Clue #2) I go to the bathroom and the toilet seat is literally hanging off the toilet broken. Whomever checked/cleaned (i doubt it) just left it that way. (Clue #3). I get changed to go to the show and as I sit on the bed I make a strange discovery….plastic covered mattress. It felt gross, it was my 4th clue that I should of moved on from this property but I justified it because of the short amount of time I would be there. Checked the mattress and no bed bugs that I could see. (The only upside to a clear plastic cover) So ultimately this place was a dump unless you plan on staying up all night doing meth
Stayed 1 night in Nov 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

John

Stayed 2 nights in Nov 2023

6/10 Okay

BRIAN, union city

Liked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Angel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Terry

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Construction work making building shake and vibrate
Stayed 2 nights in Oct 2023

8/10 Good

Gerald

Travelled with family
Liked: Staff & service
Excellent location, safe walking distance to the Convention Center. Restaurants in area. All day parking available. Supportive staff.
Stayed 2 nights in Oct 2023

4/10 Poor

James

Disliked: Property conditions & facilities
Price was right

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Experience
This hotel is horrible and sub-standard It appears to be BOTH a ling- term residential hotel AND a hotel that rents by the hour........ Room had a string and overpowering mildew odor, bathroom sink didn't have hot water, and it is a slope ( so water runs into the floor), TV does not work unless you call the hotel manager to reset it, indoor light are harsh fluorescent lights that gave me a headache and he list goes on. The street the hotel is on - 16th Street - is a truck route with LOTS of truck traffic and noise from morning to night. There are no restaurants located ANYWHERE near this hotel. Hotel employees were not available on the morning to check out - and complain- they just had a key slot........this is how bad it is
Stayed 1 night in Oct 2023

8/10 Good

Keishi

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Christina

Stayed 1 night in Oct 2023

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely disgusting and will never stay there again
Stayed 1 night in Oct 2023

6/10 Okay

Tina, San jose

Liked: Staff & service
It was alright. Staff was friendly.
Stayed 1 night in Oct 2023

6/10 Okay

susan

Stayed 1 night in Sep 2023

10/10 Excellent

Andy, Union City

Stayed 1 night in Sep 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Denise

Stayed 1 night in Sep 2023

4/10 Poor

Eddy

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here!
The told us we got a smoke free room and man did the room smell like cigarettes and weed. The toilet wasn’t clean and the towels had holes. It was disgusting! I went to 5 and below to buy blankets to put over the bed and man they absorbed the cigarette smell. I’m glad I only stayed the night. Don’t even get me started during the late hours there were screaming with residents at 2 am and 4 am. I couldn’t even sleep do to the whole situation. I will never recommend this place to my family or friends.
Stayed 1 night in Sep 2023

2/10 Terrible

Stephanie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awful and disrespectful. The key did not work to get into the room, and when I asked him for help, they hung up on me overall terrible experience.
Stayed 1 night in Sep 2023

2/10 Terrible

Mary

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Photos of property are either extremely dated or fake! This is a total bait and switch property. Exposed box spring on dirty floor, bedding thradbare, dirt on top of everything, no light in bathroom, security gate lock was missing, and more. Looks like a TV property for drug deals and rooms by the hour. Paid for 2 nights in advance but was unable to get refunded. Expedia accomendation person on phone was useless. Never book under 3 star on Expedia thou this did not even make a 1 star rating.
Stayed 2 nights in Sep 2023

10/10 Excellent

Alexander

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guest
Clerk Tony was very helpful maid service great will again
Stayed 2 nights in Sep 2023

4/10 Poor

Hoa

Business traveller
Disliked: Cleanliness, room comfort
NOT WORTH BEING THERE.
Truly disappointed. Too many issues to list, however the place looks very CHEAP. No items like lights/ lamp (except 1 ceiling light, no clock, no nightstand, no closet, no BIG towels.....The towel was NOT big to fit around you. (I'm NOT fat). I believe they cut the big towel into 1/2. TV was NOT working nor the wifi. Everything feels and looks cheap and gross. Not worth being there :(
Stayed 1 night in Sep 2023

6/10 Okay

Talyn

Travelled with group
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023