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Reviews of NH Atlanta Rotterdam

4 out of 5
NH Atlanta Rotterdam
Aert Van Nesstraat 4, Zuid-Holland, Rotterdam

Reviews

7.8

Good

Rating 10 - Excellent. 273 out of 1000 reviews" "
Rating 8 - Good. 448 out of 1000 reviews" "
Rating 6 - Okay. 188 out of 1000 reviews" "
Rating 4 - Poor. 53 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Marius

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

James

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location nearby the Central Station, shopping, musea and dining options. Very frieny and professional staff. We had a spacious comfortable and quiet room with a beautiful city view.
Stayed 1 night in Feb 2024

10/10 Excellent

Praveen

Stayed 4 nights in Dec 2023

10/10 Excellent

saer

Stayed 5 nights in Dec 2023
Response from Team NH Atlanta Rotterdam on Jan 19, 2024
Thank you Saer!

8/10 Good

Sarah Jane

Stayed 2 nights in Nov 2023
Response from Marikeny Duty Manager on Dec 11, 2023
Thanks Sara for the amazing score of an 8! Hope to see you back soon at NH Atlanta.Kind Regards,

6/10 Okay

Jermain

Liked: Cleanliness, staff & service, property conditions & facilities
Weekend weg Rotterdam Centrum
Kamer had enkelglas, waardoor het koud was en alles buiten kon horen. Kamers zijn ook gehorig
Stayed 2 nights in Nov 2023
Response from Marikeny Duty Manager on Dec 11, 2023
Beste Jermain, Hartelijk dank voor uw beoordeling! Mijn excuses dat de kamer tijdens uw verblijf niet naar wens was. Wij hopen u in de nabije toekomst weer te mogen verwelkomen bij NH Atlanta. Met vriendelijke groet,

4/10 Poor

Vikas

Business traveller
Disliked: Cleanliness, staff & service
Kettle was full of filth when I got to the room. When I asked for an iron & ironing board - I was told that i would have to come down at the reception to get it. But these items should have been in the room in the first place. Terrible service at the reception when I got there. I was told that additional requests made at the time of booking were just ignored. They gave me a room smaller than what I had booked without giving me clear information. Typical mistake of assuming that guest was dumb or the staff being over-clever. I will try my best not to stay at this hotel the next time. Reception guy was rude.
Stayed 2 nights in Nov 2023
Response from Hector on Dec 3, 2023
Dear Mr. Vikas Kundra,Thank you for your review! We are sorry to hear about you stay was not good with us. We apologize for the inconveniences it can cause on you. We will discuss this internally. Hopefully, we may welcome you again in our hotel! Kind regards, Team NH Atlanta Rotterdam

8/10 Good

MP

Stayed 1 night in Nov 2023

10/10 Excellent

Anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Rotterdam! Perfect for shopping dining and sightseeing… Nice breakfast too
Stayed 1 night in Nov 2023
Response from Jackaira Olivares | Front Office on Nov 24, 2023
Dear Anthony,Thank you for leaving us such a nice and detailed review! We are very happy to hear that you've enjoyed your stay with us! We hope to welcome you again soon!Warm Regards,Team NH Atlanta Rotterdam

8/10 Good

Sonya

Stayed 3 nights in Nov 2023

10/10 Excellent

Jane

Stayed 1 night in Nov 2023
Response from Marikeny - Duty Manager on Nov 12, 2023
Thank you, Jane! We appreciate your review very much.Kind regards,

8/10 Good

Nathanael

Stayed 1 night in Nov 2023
Response from Marikeny - Duty Manager on Nov 12, 2023
Hey Nathanael, Thank you for leaving a review 8/10 means a lot to our team! See you soon.Kind regards,

8/10 Good

Phoebe

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Team NH Atlanta Rotterdam on Nov 1, 2023
Thank you Phoebe! Hope to see you back soon.

4/10 Poor

Trevor

Business traveller
Disliked: Cleanliness, property conditions & facilities
No excuse
My first room on the 3rd floor was very poor. The hair dryer for example was so disgusting, I didn't want to touch it! It was full of scratches, flaking paint and areas were it has been back glued toether. The windows are metail frames and single glazed - and badly fitting. They let in drafts and noise. It was the worst night sleep I have ever had in any hotel. I was then moved to to a quiet room.- which was better. But after settling down, I wanted to turn on the TV to find no remote in the room! And so it goes on. I for one will not be returning.
Stayed 3 nights in Oct 2023
Response from Team NH Atlanta Rotterdam on Oct 30, 2023
Dear Trevor, Thank you for taking your time to leave us a review. Your stay here is very important to us we try our best to make it as special as possible. We're very sorry to hear that we didn't met your expectations. Our staff has been informed and we will make it sure that it won't happen again. Thank you again for your time i hope we will see you again in the future!King Regards,

10/10 Excellent

Elizabeth

Stayed 3 nights in Oct 2023
Response from Team NH Atlanta Rotterdam on Nov 1, 2023
Thank you Elizabeth! We hope you enjoyed your stay and we hope to see you back soon.

10/10 Excellent

Paul

Stayed 1 night in Oct 2023
Response from Team NH Atlanta Rotterdam on Nov 1, 2023
Thank you Paul! I hope we will be seeing you again.

6/10 Okay

ahmad

Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Marikeny, Duty Manager on Nov 15, 2023
Dear Ahmad,Thank you for leaving us a review! See you soon.Kind regards,

6/10 Okay

nilabh

Stayed 2 nights in Oct 2023
Response from Marikeny on Nov 15, 2023
Hi Nilabh,Thank you for 6/10! We appreciate it a lot. We hope to see back anytime soon!Kind regards,

6/10 Okay

ELIAS

Travelled with partner
Liked: Cleanliness, staff & service
location Hotel age -
Stayed 2 nights in Oct 2023
Response from Marikeny on Nov 15, 2023
Dear Elias,Thank you for leaving us a review. We hope your stay here was as special as possible and hope to see you back anytime soon.Kind regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, central location
Excellent choice of breakfast; Room was not cleaned on one day but was made good by some minor hospitality; Weekends were loud; Room size and bathroom very comfortable; Ideally located for city centre & food court
Stayed 3 nights in Sep 2023
Response from Team NH Atlanta Rotterdam on Sep 29, 2023
Dear, Thank you for your review! We are glad to hear your compliments. We apologize for the inconvenience of the room that was not cleaned one day. We will discuss this internally. Hopefully, we may welcome you again in our hotel! Kind regards, Puck - Team NH Atlanta Rotterdam-

4/10 Poor

Diane

Stayed 1 night in Sep 2023
Response from Marikeny on Nov 15, 2023
Hi Diane,Thank you so much for your review! 4/5 what a score, we hope you had a great stay and that you had an amazing time with us. Thank you for choosing us we will be waiting on you so you are welcome to come back anytime soon.Kind regards,

6/10 Okay

Phil

Stayed 1 night in Sep 2023
Response from Marikeny on Nov 15, 2023
Dear Phil,Thank you for an amazing score of 6/10. We appreciate it and take it very seriously. Hope that your stay here was a very special experience and that we will be seeing you back soon. Kind Regards,

8/10 Good

Harry

Stayed 2 nights in Sep 2023
Response from Team NH Atlanta Rotterdam on Nov 1, 2023
Thank you Harry! See you next time.

2/10 Terrible

Josephine C

Stayed 1 night in Sep 2023
Response from Marikeny on Nov 15, 2023
Dear Josephine,Thank you for leaving us a review. Is it possible to tell us about your stay so we can improve. Kind regards,

8/10 Good

Miss S

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely overall but noisy
It was a lovely hotel and appreciate that they are doing their bit in terms of eco sustainability. This is a core value for me. The air conditioning in the room was great and absolutely no issues with the Reception service and welcome. The only negative comments that I would have are in relation to the noise at night. The hotel is in a great location, however, this means it is on a busy road and the rooms just didn't seem sound proofed at all. It made it very hard to sleep. In addition, when the room was cleaned, it seems some things were missed. For example, toilet roll was not topped up and bins not cleaned. I do appreciate this may be for eco sustainability reasons though.
Stayed 3 nights in Sep 2023
Response from Mathijs - Front Office on Oct 1, 2023
Dear Miss S,Thank you kindly for your dearing review.We do certainly appreciate the fact that you're willing to take a look back at your stay and giving us a proper feedback from it.We hear what you are saying, indeed the environment surrounding the hotel can bring a loud unpleasant experience under unfortunate third party events.As for some time we are making repeated requests to the local goverment to put in the works of getting noise reduction panels and double layered windows in place, however the Hotel itself is an official Monumental building, which can hinder some construction work.As for the housekeeping cleaning factor, this is something we can directly work on and once again appreciate your feedback on the matter in order to learn and grow from the experience.We do sincerely hope to welcome you back for another stay with us in the coming future.With Kind Regards,Mathijs - Front OfficeNH Atlanta Rotterdam

10/10 Excellent

Pasi

Stayed 1 night in Sep 2023
Response from Team NH Atlanta on Sep 19, 2023
Dear Pasi,Thank you for your stay and sharing your experience with us. We are happy to see you enjoyed your stay and hope to welcome you back soon.With kind regards,

2/10 Terrible

Boong gu

Stayed 1 night in Sep 2023
Response from Team NH Atlanta on Sep 19, 2023
Dear Boong Gu,Thank you for staying in NH Atlanta Rotterdam and for sharing your experience.Sorry to see with did not meet your expectations during this stay i hope you will except our apologies. If there is anything we can do for you in the future please let us know. Hope to welcome you back one day in Rotterdam.With kind regards,

8/10 Good

Angelbert

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Maria de Fatima

Liked: Cleanliness, staff & service, property conditions & facilities
It is located in the centre of the city near everything you might want. The building is very elegant and we can see that it is well maintained although a few details are missing. There was a balcony in my room but we could not use it. It could be a good idea to open it , make divisions between the rooms and clean that area. On the last day I discovered that there was a fridge in the room, inside the wardrobe. Overall, I had a pleasant time there.
Stayed 2 nights in Jul 2023

10/10 Excellent

Sooik

Stayed 2 nights in Jul 2023

10/10 Excellent

Mary A

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I liked the location of the hotel, and it was easy to get around from the location. At night, it was extremely noisy, with loud talking from the street and cars revving into the early morning hours. The rates are fairly low, but you pay for it with subpar amenities.
Stayed 4 nights in Jul 2023

6/10 Okay

Helena

Stayed 3 nights in Jul 2023

6/10 Okay

Omagbemi

Liked: Cleanliness, staff & service
The big issue for me is the lack of air conditioning
Stayed 3 nights in Jul 2023

6/10 Okay

Ghasan

Travelled with family
No air conditioning!
Stayed 1 night in Jun 2023

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Having booked a Superior Room which should have included a bath we were allocated a small room with a tiny shower and a seperate toilet whicjh was squeezed into a room no bigger than a cupboard. You get more leg room on the cheapest budget airline. The room was not cleaned properly before our arrival. Net curtains were torn and dirty and black mould around rhe shower tiles. It is probably the worst hotel i have stayed in. On the positive side its in a good location and the art deco style of the building would shine if the hotel was fully refurbished.
Stayed 2 nights in Jun 2023

8/10 Good

Ivica

Stayed 1 night in Jun 2023

2/10 Terrible

Aldo

Stayed 3 nights in Jun 2023

8/10 Good

Pui lam

Stayed 3 nights in Jun 2023
Response from Team NH Atlanta Rotterdam on Jun 11, 2023
Dear Pui, Thank you for your review and score of a 8! We are glad to hear you had a pleasant stay with us. We are looking forward to welcoming you again at NH Atlanta! Kind regards, Team NH Atlanta Rotterdam

10/10 Excellent

Mama Dickel

Stayed 1 night in Jun 2023
Response from Team NH Atlanta Rotterdam on Jun 11, 2023
Dear Mama Dickel, Thank you for your review and score of a 10! We are glad to hear you had a pleasant stay with us We are looking forward to welcoming you again at NH Atlanta! Kind regards, Team NH Atlanta Rotterdam

6/10 Okay

manohar

Stayed 3 nights in May 2023

8/10 Good

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient are of Rotterdam
Stayed 2 nights in May 2023
Response from Team NH Atlanta Rotterdam on Jun 7, 2023
Dear Suzanne, Thank you for this wonderful review The 10 out of 10 is a huge compliment towards our team.

10/10 Excellent

Gerardus

Stayed 4 nights in May 2023
Response from Team NH Atlanta Rotterdam on Jun 7, 2023
Dear Gerardus, Thank you for this wonderful review. The 10 out of 10 is a huge compliment towards our team.

10/10 Excellent

Rian, SCARBOROUGH

Stayed 4 nights in May 2023
Response from Team NH Atlanta Rotterdam on Jun 7, 2023
Dear Rian, Thank you for this wonderful review The 5 out of 5 is a huge compliment towards our team.

6/10 Okay

Paolo

Stayed 3 nights in May 2023

10/10 Excellent

David, London

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and super friendly and helpful staff made for a great stay.
Stayed 5 nights in May 2023
Response from Team NH Atlanta on Jun 2, 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Fredrik

Stayed 1 night in May 2023

8/10 Good

Rowland

Stayed 1 night in May 2023
Response from Team NH Atlanta Rotterdam on Jun 11, 2023
Dear Rowland, Thank you for your review and score of a 8! We are glad to hear you had a pleasant stay with us. We are looking forward to welcoming you again at NH Atlanta! Kind regards, Team NH Atlanta Rotterdam

4/10 Poor

Antonio

Stayed 2 nights in May 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfriendly, unhelpful, unprofessional staffs.
Did not even get to stay in the hotel as my booking was canceled by the hotel at 9pm. We initially checked in at 12pm with one of the staff but room was not ready so we got our luggages stored & had a “check-in” tag tagged to our luggages. Went along with our day & came back at 9pm to collect our room keys but was told by another staff that booking was canceled because they couldn’t verify my card. My booking has been successful & still exists here in hotels.com. I believe hotels.com plays a part in verifying the card that is stored in my booking even tho I have opted for “pay at property”. Furthermore the staff could have asked me for another card / method of payment but she did not and just kept telling us that the hotel is fully booked. I believe one of the staff screwed up our booking & gave our room away because if my booking was not confirmed, the earlier staff who checked my booking & stored our luggages at 12pm would have told us so. The 9pm staff told us that the earlier staff did not try to verify my card so he does not know. If she was really the first to verify my card at 9pm, the room should only be canceled at that moment so how can the hotel be fully booked if that was the case? Anyway to cut it short, I’m pretty sure one of the staff screwed up my booking & used “card cannot be verified” as an excuse to cover up their screw up.
Stayed 1 night in Apr 2023