Family Room, 1 Double Bed with Sofa bed, Non Smoking

Reviews of Savoy Hotel Rotterdam

4 out of 5
Savoy Hotel Rotterdam
Hoogstraat 81, Rotterdam

Reviews

9.0

Wonderful

Rating 10 - Excellent. 106 out of 191 reviews" "
Rating 8 - Good. 66 out of 191 reviews" "
Rating 6 - Okay. 14 out of 191 reviews" "
Rating 4 - Poor. 3 out of 191 reviews" "
Rating 2 - Terrible. 2 out of 191 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joao

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hidatsa Martiszoon on Feb 16, 2024
Dear Joao, Thank you for you leaving such an amazing score!We are happy to see you had an great stay with us. We look forward to welcoming you again!Kindest regards, Hidatsa Martiszoon Guest Service Supervisor

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely nice hotel near the train station & fine food. Spacious room & bathroom with luxurious amenities and comfortable bed.
Stayed 1 night in Jan 2024
Response from Delencia | Duty Manager on Jan 22, 2024
Dear James,Thank you for leaving a positive review and a nice rating.We are glad you enjoyed your stay with us and everything met your expectations.We look forward in welcoming you again soon!Warm regards,Delencia Duty Manager

10/10 Excellent

MIGUEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Close to everything. Amazing staff.
Stayed 3 nights in Dec 2023
Response from Delencia on Dec 21, 2023
Dear Miguel,Thank you for sharing your experience with us and your compliment regarding our location and our staff! We truly appreciate your amazing feedback.We look forward to welcoming you again in the future!Warm regards,Delencia Duty Manager

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very goid
Very good. No problems at all. Good location for what we had planned
Stayed 2 nights in Nov 2023
Response from Hidatsa Martiszoon on Nov 29, 2023
Dear Daniel, Thank you for this positive review!We are happy to hear that you had a great stay without any problems, also that the location of our beautiful hotel has corresponded with your plans.We look forward to welcoming you again in the future.Kindest regards, Hidatsa Martiszoon Guest Service Supervisor

8/10 Good

job, dakota

Travelled with partner
Liked: Cleanliness
i needed something last minute in the area the savoy was best option in my case price was ok, rooms very small, elevator very small and apparently bar/lounge area closes very early it could have been nice to have had a drink around 9pm without having to leave the property
Stayed 1 night in Oct 2023
Response from Delencia on Nov 13, 2023
Dear Job,Thanks a lot for writing this review. With your input we can improve ourselves. We apologize that your experience did not fully meet your expectations. Regarding the early closure of our bar/lounge area, we want to clarify that it is open until 23:00 PM to ensure our guests have the opportunity to enjoy a relaxing drink on the property. We regret if this was not communicated clearly during your stay.We would be delighted to welcome you again, ensuring a more enjoyable experience that aligns with your expectations.Best regards,Delencia Duty Manager

10/10 Excellent

Francisco, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cinema room was a memorable experience. Kids loved it.
Stayed 3 nights in Oct 2023

10/10 Excellent

Edla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Swee Fun

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I like is it is a safe area, easily walkable to parking garage and to Blaak station. Saturday market is lively and good choice to walk around. Staff were always friendly and helpful at anytime. Breakfast was real super & excellent, many choices beyond our expectation. Felt so comfortable & happy to enter the hotel with the unique decor and the room too. Happy that the room had an expresso machine & a kettle too. Will definitely stay again at Savoy Hotel & give good recommendation. There was nothing to complain
Stayed 3 nights in Oct 2023
Response from Rosemarie on Oct 18, 2023
Dear Swee Fun, Thank you for the most delightful feedback! Our location is truly amazing. We are happy to read that you fully enjoyed the hotel, the facilities and most of all the service of our team! We strive to offer top-notch service and comfort for all of our guests. Hopefully we will have the pleasure to welcome you back very soon for another memorable stay!Best regards,Rosemarie Duty Manager

8/10 Good

Charles

Stayed 2 nights in Oct 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position for exploring Rotterdam
Stayed 3 nights in Sep 2023
Response from Rosemarie on Sep 26, 2023
Dear Stephen, Thank you for leaving us such a wonderful score! I am happy to read that you have enjoyed our location! We hope to welcome you again!Best regards,Rosemarie Duty Manager

10/10 Excellent

Dirk Eliza

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room in a welcoming hotel. Lovely staff and when we accidentally left something in our room they took the trouble to phone us to get us to come back.
Stayed 3 nights in Sep 2023
Response from Rosemarie on Sep 20, 2023
Dear Michael,Thank you for leaving us such a wonderful score! That is a huge compliment for our team! I will make sure to let them know as they will be very happy to hear that you fully enjoyed the hotel, the facilities and most of all their service. We hope to welcome you back!Best regards,Rosemarie Duty Manager

10/10 Excellent

Mervyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
Wonderful hotel with very friendly and helpful staff. Great location near the centre of Rotterdam but still in a very quiet area. Will certainly use again next time I visit the city.
Stayed 3 nights in Aug 2023
Response from Rosemarie Alavrez on Aug 23, 2023
Dear Mervyn, Thank you for leaving this lovely review, after your stay with us. I wil make sure to pass on your compliments about the staff, they will love to hear this! I am very glad that you fully enjoyed the location of the hotel and the facilities. We hope to welcome you again, the next time you are in Rotterdam!Best regards,Rosemarie Duty Manager

10/10 Excellent

Rojs

Liked: Cleanliness, staff & service, property conditions & facilities
A good location and good service!
Stayed 2 nights in Jul 2023
Response from Rosemarie on Aug 9, 2023
Dear Rojs,Wow, what an amazing compliment! thank you for leaving us such a wonderful score! I am happy to read that you have enjoyed our location and service! We hope to welcome you again!Best regards,Rosemarie Duty Manager

10/10 Excellent

Josh

Stayed 1 night in Jun 2023

10/10 Excellent

Nik

Stayed 1 night in Jun 2023

6/10 Okay

Jelena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The bed is very comfort,shower great and amazing location.But as we paid room more than 300 € didn’t expect dark room on the first floor overlooking to psrking and building with too many windows (which overloking to our room) and our room was also just next to the elevetor which means all the time someone is in front of your door! For price which we paid i expected little bit more!
Stayed 1 night in Jun 2023

8/10 Good

Melissa, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a good location, fairly close to the food hall, Old port and Cube houses. The room was nice - pretty standard.
Response from Olaf Vieth on May 5, 2023
Dear Melissa,Thank you for your review. We are happy to read you have enjoyed your stay! Hopefully we will see you again!Kind regards,Olaf Vieth General Manager

10/10 Excellent

bharat, Green Brook

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel & location.
Stayed 1 night in Apr 2023
Response from Roy Peeters | General Manager on Apr 12, 2023
Dear Bharat,Thank you for your visit to our hotel and ofcourse for leaving this pleasant review. We hope to welcome you again!Best regards,

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amaizng hotel, lovely rooms and facilities
Stayed 2 nights in Mar 2023
Response from Roy Peeters on Mar 11, 2023
Dear Kathryn,Thank you for your review. We are very happy to read that you have enjoyed your stay. Hopefully we will see you again!With warm regards,Roy PeetersGeneral Manager

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent! The location was perfect! Staff was friendly and the place was very clean! I would stay there again and highly recommend it
Stayed 6 nights in Feb 2023
Response from Roy Peeters on Feb 26, 2023
Dear Patricia,Thank you for your review. We are very happy to read that you have enjoyed your stay in our hotel. Hopefully until next time in Savoy Hotel Rotterdam. With warm regards,Roy PeetersGeneral Manager

10/10 Excellent

Andrea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2022

10/10 Excellent

J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to all things downtown Rotterdam. Clean modern room. Restaurant and Bar downstairs.
Stayed 4 nights in Oct 2022

8/10 Good

Sanjit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel, friendly staff, and a nice location.
Stayed 3 nights in Jun 2022

10/10 Excellent

KEVIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great checking, happy bubbly person. Bar service excellent. Fresh breakfast. Super location.
Stayed 1 night in Jun 2022
Response from Chelsy Hakman on Jul 12, 2022
Dear Kevin, Thank you for you review. We are very happy to read that you have enjoyed your stay in our hotel. Hopefully we will see you again in Savoy Hotel Rotterdam. With warm regards, Chelsy Hakman Reception

8/10 Good

Gemma

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Good, but room cleaning could be better - had the same dirty cups left each day.
Stayed 4 nights in Jun 2022

10/10 Excellent

JUNGHYUN

Stayed 1 night in Apr 2022

10/10 Excellent

Rosie Charlotte Carden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay + breakfast
Really friendly and helpful staff and a delicious breakfast spread! I could leave my suitcase there when I left to pick up later and check out is 12pm too. Great stay and would be back (and use any partner hotels too)
Stayed 2 nights in Mar 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022

8/10 Good

Aidan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Chelsy Hakman on Nov 15, 2021
Dear Aidan, Thank you for your review. We are very happy that you have enjoyed your in our hotel. Hopefully we will see you again in Savoy Hotel Rotterdam. With warm regards, Chelsy Hakman Reception

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 Night Stay
The staff were very helpful and friendly. Hotel was in a good location to walk to the City centre and within a 10 minute taxi journey to Rotterdam Central Train station. Breakfast was good and reasonably priced. The room was clean and comfortable but the window needed cleaning. We would definately stay there again.
Stayed 2 nights in Oct 2021
Response from Marayffa on Oct 18, 2021
Thank you for staying with us! We would like to see you again in our hotel!

8/10 Good

Milton

Stayed 1 night in Sep 2021

8/10 Good

Lucky

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Nicoline Montanus on Feb 28, 2020
Dear Lucky, Thank you for your review. We are glad to read you have enjoyed your stay in our hotel. Hopefully we will see you again in Savoy hotel Rotterdam. With warm regards, Nicoline Montanus General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good hotel
Excellent hotel in a good location for the tram and metro. Bar downstairs and machine to buy snacks and food to take upstairs. Breakfast good but €15 each so a bit expensive. Staff very helpful.
Stayed 7 nights in Feb 2020
Response from Nicoline Montanus on Feb 18, 2020
Dear Mr/Mrs, Thank you for your review and your compliments about the staff. We are very happy to read you have enjoyed your stay in our hotel. Hopefully we will see you again in Savoy hotel Rotterdam. With warm regards, Nicoline Montanus General Manager

2/10 Terrible

Verified traveller

Stayed 2 nights in Feb 2020
Response from Nicoline Montanus on Feb 16, 2020
Dear Mr/Mrs, Thank you for your review. We are very sorry to read your expectations did not match with the reality. We would like to get in contact with you but unfortunately we do not have your personal information in the system. Could you please maybe sent us an email or call so that we can see how can improve for the next time. Hopefully we will see you again in Savoy hotel Rotterdam. With warm regards, Nicoline Montanus General Manager

10/10 Excellent

Aruni

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Record player
Stayed 3 nights in Dec 2019
Response from Zerrin on Dec 25, 2019
Dear Mr/Mrs Aruni, Thank you for your review. We are very happy, you have enjoyed your stay with us. Looking forward to your next visit in Savoy hotel Rotterdam. With warm regards, Nicoline Montanus General Manager

10/10 Excellent

Saima

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff
I had a lovely stay at the Savoy, when i got my 1st room, i walked in and it had a terrible smell so i went down to complain and the lady was so helpful and within minutes i had a new room with a free drink voucher and when i walked into my other room the receptionist called to check the room was okay.
Stayed 2 nights in Dec 2019
Response from Nicoline Montanus on Dec 19, 2019
Dear Saima, Thank you for your review. I am very happy to read that the receptionist solved the problem very fast. Our housekeeping is going to check were the smell came from in the first room. Hopefully we will see you again in Savoy hotel Rotterdam. With warm regards, Nicoline Montanus General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very modern and cool. breakfast was a bit expensive, would recommend getting food elsewhere, but otherwise was convenient to have good coffee in the room and a 24 hour self serve counter downstairs. Room was very comfortable and clean and new.
Stayed 2 nights in Oct 2019
Response from Nicoline Montanus on Nov 11, 2019
Dear Mr/Mrs, Thank you for your review. We are vey happy you have enjoyed your stay in our newly renovated hotel. Looking forward to your next visit in Savoy hotel Rotterdam. With warm regards, Nicoline Montanus General Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NI Trip
Staff were super friendly and very helpful! Hotel was extremely comfortable.
Stayed 1 night in Oct 2019

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very welcoming and helpful staff speaking excellent English. Knowledgeable about the transport system and places to eat and drink. Excellent location near to station for trains, bus metro and trams. Spacious comfortable bedroom, comfy bed and clean bathroom. Breakfast above average in quality and choice. Very pleased to have found this hotel.
Stayed 2 nights in Sep 2019
Response from Nicoline Montanus on Oct 3, 2019
Dear Charles, Thank you for this amazing review. We are very happy to read that you have fully enjoyed your stay in our newly renovated hotel. We are looking forward to your next visit in Savoy hotel Rotterdam. With warm regards, Nicoline Montanus General Manager

10/10 Excellent

katherine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and Central stay
Central, close to payed parking. Good breakfast.
Stayed 1 night in Sep 2019

8/10 Good

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Nicoline Montanus on Sep 29, 2019
Dear Valentina, Thank you for your review. I am very happy to read that you have enjoyed your stay in our newly renovated hotel. Hopefully we will see you again in Savoy hotel Rotterdam. With warm regards, Nicoline Montanus General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019

8/10 Good

Giacomo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Good
Stayed 3 nights in Jun 2019
Response from Simone van der Veen on Jun 29, 2019
Dear Giacomo, Thank you for your review. I am very happy to read that you enjoyed your stay in our newly renovated hotelrooms with a big comfy bed and a Nespresso machine. Hopefully we will see you again in Savoy hotel Rotterdam. With warm regards, Simone van der Veen General Manager

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Not worth a 4 star
Within 5 minutes of arrival the bathroom door almost fell on my head and smashed my hands. We couldn’t get the phone working in the room so I had to walk all the way down to the front desk to ask to fix the problem. Afterwards they did move us to a new room But in the new room there was no mattresses on the beds, just a thick kind of blanket you sleep on. It kept slipping off and was not comfortable at all. I fell off the bed more than once and I’m used to sleeping on twin beds!
Stayed 2 nights in Jun 2019
Response from Simone van der Veen on Jun 14, 2019
Dear Guest, Thank you for giving us your feedback about your stay. I am very sorry to read that you have had technical issues in your hotelroom. We have been fully renovated and all rooms have brandnew furniture and facilities. We have done our utmost to check all technical issues but in the first weeks after the opening of the new rooms, some issues might appear. I am very sorry that this has happened to you and I would like to inform you that in the mean time we have fixed the issue and have made sure that all other bathroom doors have been checked as well. To prevent this from reoccuring. Your comment about the beds was surprising because we offer a brandnew bed of 2 layers and a blanket to sleep under. I will contact you in person to talk about this so that I can fully understand what has happened. We will make sure to fix this situation for you and hope to see you again soon to show you what a great hotel Savoy Rotterdam is to stay at. With warm regards, Simone van der Veen General Manager

8/10 Good

Guest

Liked: Cleanliness, amenities, property conditions & facilities
Self check-in is somehow doesn’t fit such hotels especially staff are just standing next to you 1 meter far away. Don’t forget check in and out are only touching point to your guests. Cleanliness and style are very good. Breakfast is too weak compared to other hotels which we stayed in Holland. Very close to center and nice style as appearance.
Stayed 1 night in Jun 2019
Response from Simone van der Veen on Jun 10, 2019
Dear Mr/Mrs, Thank you for leaving a review. I am very happy that you have enjoyed the city with the Markethal and the Cube houses on five minute walking distance. Thank you for your feedback about the Fast check in. Since the first of April we have finished renovating the entire hotel and since then we started with the fast check in service. The check in and check out procedure can be done really fast within 3 steps and we add our personal service to every guest upon arrival and departure. To make sure that we explain all facilities and options to visit the city. Hopefully we will see you again in Savoy hotel Rotterdam. With warm regards, Simone van der Veen General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location excellent. Nice and quiet. Newly refurbished.
Stayed 3 nights in May 2019

6/10 Okay

trevor

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Poor reception area
Hotel receeption was do it yourself and not good compared with other hotels of simiilar standard.Minimum staff available.Room was renovated and comfortable
Stayed 2 nights in Apr 2019
Response from Simone van der Veen on Apr 27, 2019
Dear Trevor, Thank you for your review. We are happy to read that you liked the newly renovated rooms with a larger bathroom and a comfortable bed. Since the first of April we have finished renovating the entire hotel and since then we started with the fast check in service. The check in and check out procedure can be done really fast within 3 steps and we add our personal service to every guest upon arrival and departure. To make sure that we explain all facilities and options to visit the city. We do appreciate your feedback as it shows that during your arrival this was not up to the standard we want. Please be advised that we are doing our utmost to get this improved every day and that this is an incident, as you can also see from the other reviews. Hopefully you can give us another chance to show you what a great hotel Savoy Hotel Rotterdam is to stay at! With warm regards, Simone van der Veen General Manager

10/10 Excellent

Jochen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gerne wieder. Sehr nettes Hotel. Sehr zentral.
Stayed 3 nights in Mar 2024