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Reviews of Campanile Hotel Gouda

3 out of 5
Campanile Hotel Gouda
Kamperingweg 39/41, Gouda

Reviews

7.4

Good

Rating 10 - Excellent. 88 out of 529 reviews" "
Rating 8 - Good. 256 out of 529 reviews" "
Rating 6 - Okay. 133 out of 529 reviews" "
Rating 4 - Poor. 30 out of 529 reviews" "
Rating 2 - Terrible. 22 out of 529 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

john

Liked: Property conditions & facilities
Good for price
Nice clean hotel
Stayed 2 nights in Oct 2023
Response from Luna on Oct 31, 2023
Dear John, We would like to thank you for your friendly review! We are happy to hear that you had a pleasant stay in our hotel. We would like to welcome you soon again in our hotel. With kind regards, Luna Hotel Campanile Gouda

8/10 Good

david

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
All the staff I came into contact with was brilliant. Am sorry I only spent 1 night there. The hotel rooms are basic but comfortable.
Stayed 1 night in Oct 2023
Response from Luna on Oct 31, 2023
Dear David, We would like to thank you for your friendly review! We are happy to hear that you had a pleasant stay in our hotel. We would like to welcome you soon again in our hotel. With kind regards, Luna Hotel Campanile Gouda

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Esmee on Aug 30, 2023
Dear James,We would like to thank you for your review.Hopefully we can welcome you again!With kind regards,Campanile Hotel Gouda

2/10 Terrible

Samantha

Liked: Cleanliness
Disliked: Staff & service
We wouldnt stay here again i'm afraid
We stayed here last year but this time it was a very different experience. The biggest issue was that we left our room, fully locked at 10am the first morning and arrived back at 7pm to find our room door wide open. These are motel rooms, the doors are on the outside of the building and can be accessed by anyone passing by. We immediately panicked assuming our room had been broken into and started checking for passports, keys, money etc. Luckily nothing had been taken so we immediately went to report that we assumed the room attendant had left our door open after it had been made up that morning. No manager was available and we were asked to speak to a duty manager the following day. The staff were apologetic and agreed it was not acceptable but we were left feeling upset and shaken and requested not to have our room cleaned again. Secondary to this, our vegan/dairy free requirements had been met last year at breakfast which was a reason we'd rebooked. They'd offered vegan cheese, plant based milk and even veggie sausages when we'd asked. This time, the chef suggested we try the eggs (not vegan), the normal cheese (also not vegan) or the cereal (dry i'm assuming as there was no milk alternatives when I asked) So having already prepaid almost 14 euros each, per day for breakfast when I booked the hotel, we were left with bread, cucumber, tomatoes and pineapple slices. I cant remember the last time i felt so ripped off.
Stayed 3 nights in Aug 2023
Response from Larissa on Sep 16, 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely, Larissa Hotel Campanile Gouda

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Stayed 1 night in May 2023
Response from Esmee on May 17, 2023
Dear sir/madam,Thank you very much for your kind review about our hotel.Hopefully we can welcome you again!With kind regards,Campanile Hotel Gouda

10/10 Excellent

Birch

Stayed 6 nights in Apr 2023
Response from Esmee on May 9, 2023
Dear Birch,We would like to thank you for your kind review.Hopefully we can welcome you again in our hotel.With kind regards,Campanile Hotel Gouda

8/10 Good

Andrzej

Stayed 2 nights in Apr 2023
Response from Esmee on Apr 22, 2023
Geachte heer/mevrouw,Hartelijk bedankt voor uw mooie cijfer wat u ons hotel geeft!Wij hopen u in de toekomst nog een keer te mogen verwelkomen.Met vriendelijke groeten,Campanile Hotel Gouda

8/10 Good

Todd

Stayed 1 night in Mar 2023
Response from Larissa on Apr 3, 2023
Dear Todd, Thank you for your nice review. We are happy to hear everything was okay during your stay in our hotel and hope to welcome you soon again, With kind regards, Larissa Hotel Campanile Gouda

8/10 Good

moty

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Campanile Gouda on Dec 23, 2022
Dear, Thank you for your nice review. We hope to welcome you again, kind regards, Linda Campanile Hotel Gouda

10/10 Excellent

john

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Campanile Hotel Gouda on Nov 30, 2022
Beste John, hartelijk dank voor uw mooie beoordeling, we hopen u nogmaals te mogen verwelkomen. Met vriendelijke groet, Linda Campanile Hotel Gouda

8/10 Good

Seok Bee

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Oct 2022
Response from Campanile Hotel Gouda on Nov 14, 2022
Dear, Thank you for your review, Kind regards, Linda Campanile Hotel Gouda

10/10 Excellent

Johnson

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful environments and staff working in a professional level. Nice breakfast and on time.
Stayed 3 nights in Sep 2022
Response from Esmee on Oct 5, 2022
Dear Johnson, We would like to thank you for your kind review about our hotel. Hopefully we can welcome you again soon. With kind regards, Campanile Hotel Gouda

10/10 Excellent

Yvonne

Stayed 1 night in Sep 2022
Response from Campanile Hotel Gouda on Sep 22, 2022
Beste Yvonne, Hartelijk dank voor uw leuke beoordeling, we hopen u nogmaals te mogen verwelkomen! Met vriendelijke groet, Linda Campanile Hotel Gouda

8/10 Good

song

Stayed 1 night in Sep 2022

10/10 Excellent

diljeet

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Aug 2022
Response from Larissa on Aug 31, 2022
Dear Diljeet, Thankyou so much for your friendly review!We hope to see you soon again in our hotel.With kind regarts,Hotel Campanile Gouda

10/10 Excellent

Patrick

Stayed 1 night in Jun 2022
Response from Campanile Hotel Gouda - Esmee on Jul 5, 2022
Geachte Patrick, Hartelijk bedankt voor uw mooie beoordeling. Wij hopen u nog een keer te verwelkomen in ons hotel.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Campanile Hotel Gouda on Jun 22, 2022
Dear Thomas, Thank you so much for your nice review, we hope to welcome you again. Kind regards Linda Campanile Hotel Gouda

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2022

10/10 Excellent

alan

Stayed 2 nights in May 2022
Response from Campanile Hotel Gouda on May 20, 2022
Dear Alan, Thank you very much for your kind review. We are looking forward to seeing you again.

8/10 Good

Colin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints
Arrived after midnight and found that my room had already been taken by somebody else! Friendly receptionist managed to sort it all out without hassle. Room was comfortable and nice breakfast in the morning,
Stayed 1 night in Apr 2022
Response from Campanile Hotel Gouda on Apr 26, 2022
Dear Colin, Thank you very much for your review. We want to apologize one more time for the inconvenience you have had during check-in. Luckily we could arrange free breakfast for you and 1 extra night on our costs. With kind regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Slightly over priced but ok overall
Slightly over priced for the quality of the rooms and the breakfast. Dissappointing that staff were unable to correctly wear masks over their noses, especially when they prepared our breakfast. Room was ok, basic and clean. Breakfast pre covid being a buffet i think would have better, now you have to select on a sheet what you want and the choice is a bit limited for the price paid. Over all an ok stay but have had muh nicer stays for less in other hotels in the region
Stayed 1 night in Mar 2021
Response from Campanile hotel Gouda on Apr 4, 2021
Dear, Thank you for your review.   Your review helps us to improve our services I do hope to welcome you again in one of our Campanile hotels. Kind regards, Linda Campanile Hotel Gouda

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service
Stayed 7 nights in Jul 2020
Response from Campanile Hotel Gouda on Aug 11, 2020
Hartelijk bedankt voor uw beoordeling!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice cozy hotel. The staff are great and polite and the rooms are clean. The location is near the motorway and easy to find when travelling but it's not very close to the centre.
Stayed 4 nights in Dec 2019
Response from Campanile Hotel Gouda on Jan 1, 2020
Dear, We would like to thank you for your nice review about our hotel! We are looking forward to seeing you again.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Rather dated, but reliable, perfectly located next to the motorway (and well soundproofed) for an overnight stop while driving across the Netherlands, and good included wi-fi. Can't say anything about the food as we just used it to get sleep. The pillows were very lumpy but the beds and cleanliness was fine.
Stayed 1 night in Sep 2019
Response from Esmee on Oct 5, 2019
Dear sir/madam, First we would like to thank you for taking the time to review your stay in our hotel. We know our hotel is dated, but at the moment Campanile is working on renewing a few hotels. So in the future we hope our hotel is getting a make-over. Good to hear that you liked our location, close to the motorway. We are looking forward to welcome you again in our hotel.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All members of staff were helpful and friendly. We had two meals and a ‘breakfast to go’ and found them very good. We were touring around and found The Campanile in Gouda a very good base to do sightseeing
Stayed 4 nights in Sep 2019
Response from Esmee on Oct 5, 2019
Dear sir/madam, Thank you very much for taking the time to review your stay in our hotel. Our hotel is indeed very good based to do sightseeing in Gouda and surroundings. We are looking forward to seeing you once again in Hotel Campanile Gouda

8/10 Good

Alexandru-Bogdan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service overall. Thanks.
It was a good experience. You got parking space in front and back. The room is clean and breakfast was lovely. Price was ok.
Stayed 1 night in Sep 2019
Response from Esmee on Sep 20, 2019
We would like to thank you for sharing your feedback regarding your stay at Campanile Gouda and thank you as well for the wonderful comments that you make about us

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Esmee on Sep 20, 2019
We would like to thank you for kindly for your high praise!

6/10 Okay

Ken

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Amenities
we found the breakfast very poor, no fresh fruit except oranges. by 8.30 most of the hot food was cold and dried out. also were charched for 4 breakfast only used 3 times
Stayed 4 nights in Sep 2019
Response from Esmee on Sep 20, 2019
We would like to thank you for the feedback concerning your stay. It enables us to enhance our customer service every day. We are happy with your suggestions for the improvement of our property, we’ll definitely consider these points - although we think the breakfast is already quite various. What did you miss? Hope you’ve enjoyed your stay in hotel Campanile Gouda though.

10/10 Excellent

Verified traveller

Liked: Staff & service
All good. Staff very friendly and helpful, room very comfortable
Stayed 1 night in Sep 2019
Response from Esmee on Sep 12, 2019
Thank you very much for your kindly review!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay but a bit far from town
Location good for motorway but quite a long walk to town. Cans back cost €15 or moreo
Stayed 1 night in Aug 2019
Response from Esmee on Oct 5, 2019
Dear Sir/Madam, Thank you for your response on your stay in our hotel. Our cans are € 1.50 or more per can not € 15.

8/10 Good

Huw

Liked: Cleanliness, staff & service, property conditions & facilities
1 week solo visit - ideal for a basic comfy stay
I was staying here solo for a week-long hockey tournament at Rotterdam HC - location was ideal. Value for money was excellent. Room was basic but had everything I needed and was pretty clean. Secluded location and, even though close to a motorway, I didn't notice any noise. Room walls however are quite thin (with locked adjoining door?) possible to hear the muffled conversations ...! Bed comfy but pillow lumpy. Shower power great. Lacked air conditioning and could have done with some, although I was there during the 2019 heatwave with outside temperatures up to 39 degrees. Staff were very helpful and spoke excellent English. I arrived early but room was made ready ahead of time. Breakfast was ok, and although a small-medium sized menu, the two-three dishes I had were top drawer.
High quality food from the restaurant.
Stayed 6 nights in Jul 2019
Response from Esmee on Aug 20, 2019
Dear Huw, Thank you very much for your kind review about our hotel! Good the hear that you enjoyed our breakfast and diner. Hopefully we will see you again!

6/10 Okay

William

Basic and Uncomfortable but functional
Very basic, beds were uncomfortable and my room had what appeared to be blood (hopefully coffee) on the wall. If you are looking for somewhere to get your head down for one or two nights on a work trip this place will do, I wouldn't recommend it for a holiday.
Stayed 3 nights in Jul 2019
Response from Esmee on Aug 5, 2019
Dear William, Thank you for your review of your stay at our hotel. Our rooms are indeed basic. We will take up note regarding the wall in the room and resolve it asap.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food in restaurant. Very helpful staff who helped us make phone calls for outside services.
Stayed 2 nights in Jun 2019
Response from Esmee on Jun 28, 2019
Dear Robert, Thank you so much for your comment about our hotel and our restaurant. It is good to hear that you liked the food we are serving in our restaurant. You can always reach out to the reception employees for phone calls! We are helping people :)

10/10 Excellent

Gerhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed staying at the hotel. Will come back again in future
Stayed 2 nights in Apr 2019
Response from Esmee on Apr 27, 2019
Dear Gerhard, We are looking forward to seeing you again! Thanks for the nice review :)

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Quiet rooms. Good black our blinds. Good meal.Single beds, although a bit narrow, were extremely comfortable. Thanks!
Stayed 1 night in Apr 2019
Response from Esmee on Apr 27, 2019
Dear, Thank you very much for giving our hotel a review. We are going to passing through all your nice comments about our hotel.

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Esmee on Apr 27, 2019
Dear Robert, Thank you very much for your score of our hotel!

2/10 Terrible

MR DJ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Tim on Feb 19, 2019
Dear DJ, Thank you for taking time to review our hotel! Could you please give us some more information about what you disliked about our hotel? Then we can pick this up and make it better in the future!

4/10 Poor

Jocelyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay somewhere else
This hotel is very far from downtown. It felt like they were taking safety precautions like it was in a bad neighborhood (it was in an industrial complex) but they didn’t stop the drink rowdy kids from screaming and banging on doors and windows at 2:30 in the morning for over an hour. The next morning I asked if someone works overnight and since she said someone did I asked why they didn’t stop them. She said I would have to call down if it was disturbing me—um, really? Did they think everyone on the hotel was into this in the middle of the night? In addition it felt dirty...I literally checked the bed for bed bugs. They also only gave my husband and I one towel to share between us. Good thing I was so grossed out I didn’t want to shower there!
Stayed 1 night in Nov 2018
Response from Esmee on Nov 25, 2018
Thank you for taking the time to review our Hotel. Sad to hear that not everything was to your satisfy. safety precaustions (closing the gate) we take so nobody can come in unwanted. I'm sorry to hear that some kids were screaming and banging on doors and u didn't sleep well cause of this. We will check this with our night porter to prevent this kind of things. There have must be a second set of towels in the cabin underneath the television. nest time if it isn't in there you can come to the reception and we will give some extra towels. Hopefully you will come again to our hotel en see how things suppose to be going.

8/10 Good

Tin-Hor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
Room was clean and cleaned daily, staff were friendly and efficient, hotel is close to motorway but noise was hardly noticeable. Hot water pressure was good , Certain areas were slightly dated but at this price it is extremely good value. Staff were available till late. Lobby had vending machines in case of emergencies !
Stayed 6 nights in Oct 2018
Response from Esmee on Nov 22, 2018
Thank you very much for taking the time to review our hotel. Nice to hear that everything was alright during your stay at Campanile Gouda. We are looking forward to seeing you again in our hotel.

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Great location right next to the motorway very handy for all the places I had to go to. Staff very helpful. The rooms very good but could do with a a bit of a refurbishment. I slept well and was not distracted by the motorway.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

You get what you pay for.
The coffee/tea came with cookies. The only thing was the shower curtain didn't quite keep out all the water unless you wrapped it really well around, maybe my own fault. Otherwise, friendly staff, and you get a bed and shower. Not much more than that but for one night, what more do you need?
Stayed 1 night in Aug 2018

2/10 Terrible

GerardvanGerven, Swansea, MA

Disliked: Property conditions & facilities, room comfort
Old motel, may be OK for work related overnight, but not a place you would want to bring your spouse No refund for on-lime reservations regardless what their website advertises
Stayed 9 nights in Jul 2018

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bike trip through Gouda
I stopped in Gouda for a one night stay while going on a bicycle trip from Amsterdam to Bruges. The staff accommodated my every need and even encouraged me to take the bike to the room overnight so that it was completely safe.
Stayed 1 night in Jul 2018

10/10 Excellent

Eddie, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel
The staff here were really friendly and helpful. I was given helpful suggestions about the locality and although the hotel is next to a motorway, I didn’t have any issues with noise. Good breakfast and bar facilities too. Safe, secure parking outside for my motorcycle was very reassuring. Thanks to all the staff👍
Stayed 1 night in Jul 2018
Response from Team Campanile on Jul 5, 2018
Our staff tries their best to help you and the other guests as much as they can, so it’s great to hear that you felt well-looked after when you were here.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Team Campanile on Jul 5, 2018
We are delighted to see this great score, thank you for that

8/10 Good

Nadeem, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel
Good location with free parking. Clean rooms and staff are very friendly. Good value for money.
Stayed 1 night in Mar 2018
Response from Heleen, assistant manager on Mar 22, 2018
Dear Nadeem, Thank you for sharing your experience with us, we are happy that you liked your stay! Warm regards

10/10 Excellent

Heitor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gouda
Was amazing
Stayed 1 night in Jan 2018
Response from Heleen, assistant manager on Mar 22, 2018
Dear Heitor, Thank you for this great comment about your stay ! We do hope to see you again soon. Warm regards,

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
It was fine, good location.
Bloody snot in the shower tile. :( A part from that was ok.
Stayed 1 night in Dec 2017

8/10 Good

dvr, isle of wight

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel as expected
Helpful staff Clean good standard rooms----------
Stayed 1 night in Oct 2017

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel for the price.
A nice , friendly, comfortable hotel with helpful staff. A little out of the way on an a Commercial estate, requiring a drive or cab into Gouda. However, the hotel had both a nice bar a decent restaurant, so a trip to town isn't necessary.