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Reviews of Haka House Rotorua

5 out of 5
Haka House Rotorua
1278 Haupapa Street, Rotorua

Reviews

7.4

Good

Rating 10 - Excellent. 8 out of 20 reviews" "
Rating 8 - Good. 4 out of 20 reviews" "
Rating 6 - Okay. 3 out of 20 reviews" "
Rating 4 - Poor. 4 out of 20 reviews" "
Rating 2 - Terrible. 1 out of 20 reviews" "

8.2/10

Cleanliness

6.8/10

Staff & service

4.8/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Rashmi

Travelled with partner
Disliked: Amenities
The accomodation was too noicy. We were on a King suite by the stairs. People are running up and down the stairs and the corridor. Rooms are not sound proof at all. I don’t recommend this place for anybody who’s looking forward to sleepin on a vacation.
Response from HHRotorua on Apr 7, 2024
Thank you for the feedback

10/10 Excellent

Melodie

Stayed 1 night in Mar 2024
Response from HHRotorua on Mar 27, 2024
Kia Ora,Thanks for your feedback.Best wishes,Team Haka House Rotorua

8/10 Good

phil

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and facilities had everything for our 3-day stay. conveniently located in the city, with good street parking and a quiet street. Late check-in was easy with the lockbox. The room was clean, staff were friendly and helpful. The beds were firm and comfortable. The little fridge, electric jug and crockery were appreciated. A few little issues. The room was very tight and small, with no room for luggage, the large unit with the hangers needed to be shelves for storage. Was weird with the single beds together, instead of a queen bed. Stayed for 3 nights with no change of towel service. The access security metal gate is heavy to open carrying gear, noisy opening and closing with people coming and going in the night when you are trying to sleep with the window open to cool a very hot room.
Stayed 3 nights in Feb 2024
Response from HHRotorua on Mar 7, 2024
Thank you for the feedback Phil! unfortunately there isn't much that we can do with the room sizes but we will definitely look into the metal gate and ways to get more fans to rooms!

6/10 Okay

Sergio Castro

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
It was comfortable and clean. But it was lacking. No fan or AC in the room and there was no soap to bathe. The check in process was fine, but really no soap was surprising. Also the staff could be friendlier.
Stayed 1 night in Feb 2024
Response from HHRotorua on Mar 8, 2024
Hello Sergio, thank you for your feedback! it's worth noting that we have fans behind reception for you to use, make sure you ask the next time you come and stay! :)

2/10 Terrible

Lynette

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
They advertised AC but they didn’t have any and it was blazing hot, we had our windows open but we were right next to the kitchen and they had the lights on late and people were talking. We didn’t get any sleep and checked out at 6:30am.
Stayed 2 nights in Feb 2024
Response from HHRotorua on Mar 9, 2024
Hello Lynette, thank you for your feedback. We have fans behind reception for your next stay. We'll also look into the kitchen and noise scenario!

8/10 Good

Silvia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HHRotorua on Mar 9, 2024
Thank you so much for your review Silvia!

8/10 Good

Takashi

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 4 nights in Jan 2024

10/10 Excellent

Takashi

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

8/10 Good

Katlin

Disliked: Staff & service
Good value for money, bunk beds made private since they have thick curtains. Place was being remodeled so common areas were usable but smelled of paint fumes. Front staff / customer service was quite disappointing - for a hostel, they werent friendly or approachable at all.
Stayed 2 nights in Jan 2024

10/10 Excellent

Mai

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and well-cleaned, so I was able to stay comfortably! It was also convenient to be able to charge my phone in bed! However, my room was on the first floor, so the noise of people going up and down the stairs and the voices of people checking out early in the morning made it difficult to sleep, which was unfortunate. Other than that it was really great！
Stayed 1 night in Apr 2024
Response from HHRotorua on Apr 7, 2024
Thank you for the feedback!!

10/10 Excellent

Yuzuho

Stayed 1 night in Mar 2024
Response from HHRotorua on Apr 7, 2024
Thank you for the feedback!!

10/10 Excellent

Mieko

Stayed 2 nights in Feb 2024
Response from HHRotorua on Mar 27, 2024
Kia Ora,Thanks for your feedback.Best wishes,Team Haka House Rotorua

4/10 Poor

AKIRA

Disliked: Property conditions & facilities
食堂の掃除がされていなかった
Stayed 1 night in Jan 2024
Response from HHRotorua on Mar 9, 2024
Thank you for your review AKIRA

10/10 Excellent

RUMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
また利用したい
口コミが良くて数日前に決めました。年末年始の直前でしたが安く泊まれてよかったです！キッチンも広々として綺麗で部屋は狭いですが綺麗かと思います。ただ夜が蒸し暑かったです。トイレやシャワーの個数も多く使いやすく助かったです。夕方からレセプションのスタッフが不在になるのでチェックインするのに困りました。
Stayed 3 nights in Dec 2023

4/10 Poor

Yuji, Minamisaitamagun

Stayed 1 night in Dec 2023
Response from HHRotorua on Mar 9, 2024
Thank you for your review Yuji