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Reviews of Clarion Inn & Suites

2.5 out of 5
Clarion Inn & Suites
2000 N Main St, Roswell, NM

Reviews

8.0

Very good

Rating 10 - Excellent. 359 out of 962 reviews" "
Rating 8 - Good. 326 out of 962 reviews" "
Rating 6 - Okay. 150 out of 962 reviews" "
Rating 4 - Poor. 77 out of 962 reviews" "
Rating 2 - Terrible. 50 out of 962 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kristie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found this to be a good value. Just what we needed after a long drive...
Stayed 1 night in Apr 2024

4/10 Poor

Carol

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities
The room was clean, but there was no sugar, sweetener or creamer with the coffee. The breakfast was ok but short on selections. There was sugar and sweetener for the coffee at breakfast but no creamer. The hot tub was dry and the pool was covered in scum so it was not usable. I would not recommend this motel.

10/10 Excellent

mitchell

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
breakfast is not up to par with the rest of the facility
Stayed 2 nights in Mar 2024

8/10 Good

Karla

Travelled with family
Disliked: Amenities
The indoor pool location.
Stayed 1 night in Mar 2024

8/10 Good

Zelda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the full accessable room. Convenient to attractions that we were going to. Friendly staff but the breakfast is very basic.
Stayed 1 night in Mar 2024

4/10 Poor

Ricardo, College Station

Disliked: Staff & service
Pros. Great attitude of staff.Front desk was apologetic when busy. Cons. Front desk needs help. Obviously short staff. Need more hiring and help. My wife looked for breakfast at 8am with no coffee, not many selections. Staff was serving bread using hands without gloves. Staffs need more hygiene training.
Stayed 1 night in Mar 2024

6/10 Okay

John

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Apparently it recently re-opened and their was a slight sewage smell throughout the first floor and the outside perimeter smelled even worse.
Stayed 1 night in Mar 2024

4/10 Poor

Kevin

Stayed 1 night in Mar 2024

4/10 Poor

Margo

Evidently, the new owner's equipment was unable to collect payment from Expedia. This resulted in my having to get refunded and pay the hotel directly. I felt bad for the reservation clerk..
Stayed 2 nights in Feb 2024

6/10 Okay

Kevin

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
AS a former MALOOF COMPANIES ( bulider of property and initial owners ) empoyee. I was glad to see the property fully restored to its initial greatness .The Sally Port Inn was our meeing place and conference area for the beer distribution arm of the company.That being said. The rooms were cold .The atrium was even colder ,the atrium leaked onto the walkways .Not one person even tried to mop .The water came into our room by the window ,making our feet even colder ,there seemed to be no one there after 1000 oclock . There was not a coffee maker or cloths iron in room 120 .The ice tasted like the filters had not been changed in decades .There was no one to shovel snow at the entryways . That should be priority ONE .My wife almost fell last night and myself this morning . I expect that for a 40 to 50 dollar a night hotel but not for 100 a night .. Very very very unimpressed..Ill not be staying there again . Slow business is no excuse for NO business.. Its too bad .. The SALLY PORT INN was a great destination. CLARION Sally Port is NOT .
Stayed 1 night in Feb 2024

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Michelle

Stayed 1 night in Dec 2023

2/10 Terrible

Tandie

Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great experience
Stayed 3 nights in Dec 2023

4/10 Poor

Verified traveller

Liked: Property conditions & facilities, room comfort
The staff were friendly and accommodating. On the other hand, we had planned to use the pool but it is closed. Furthermore, the continental breakfast consisted of toast, cereal, waffles, and coffee. We were a bit disappointed with the state of the amenities overall.
Stayed 1 night in Dec 2023

10/10 Excellent

Lynn L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Was a great stay very good customer service and clean room. Comfortable
Stayed 3 nights in Dec 2023

10/10 Excellent

Amanda

Stayed 1 night in Dec 2023

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and grounds were very clean and comfortable. They had an indoor gazebo very nice garden like space
Stayed 1 night in Dec 2023

8/10 Good

Larry

Liked: Cleanliness, property conditions & facilities
Breakfast could be lnproved not very good.
Stayed 1 night in Nov 2023

2/10 Terrible

Ricardo Xavier

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible place. Will never return to another Clarion due to my experience here
Stayed 3 nights in Oct 2023

2/10 Terrible

Dustin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

Karen, Albuquerque

Travelled with family
We booked and paid for this hotel a month in advance of the eclipse weekend - a very busy weekend. When we went to check in, we were notified that they no longer accept bookings from third party sites. Although they were notified by Expedia, they did not notify us of their new policy. All the hotels in town were booked by then. We were so upset! We will not ever stay in this hotel, even though it is next door to our son's school.
Stayed 2 nights in Oct 2023

2/10 Terrible

David

Stayed 1 night in Oct 2023

10/10 Excellent

Tammy

Stayed 1 night in Mar 2023

4/10 Poor

Kelvin

Travelled with family
Furniture was old and chipped bathroom was in the same condition
Stayed 1 night in Mar 2023

8/10 Good

Lorne

Liked: Cleanliness, room comfort
Ok --some maintenance required
Large, busy hotel. Some issues we ran into: -Back door -electronic lock not working - one ice machine not working - Hot tube not working ! - poor lighting in parking lot - possible security issue
Stayed 2 nights in Feb 2023

4/10 Poor

Bethany

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We were just stopping over for a night while traveling south. We arrived later in the evening and kids just needed to sleep. Otherwise, I would have left to find a different hotel. The front desk clerk was polite and helpful when checking-in. It was down hill from there. The entire corridor to the room smelled of pot. Entering the room it was dirty. There were only two towels despite the reservation being for 4 people. The bathtub enamel wasn’t just warn but actually flaking off in chunks. There was a significant layer of dust on most items in the room. The ice machines weren’t working, the hot tub wasn’t working, and the pool was frigid. Also, no pool towels. I gathered there was shortage on personnel and linen was rationed. I wouldn’t recommend this location even for a quick sleep.
Stayed 1 night in Mar 2023

6/10 Okay

Iracema

Stayed 3 nights in Feb 2023

2/10 Terrible

James

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hot tub out of order, ice machine out of order, fitness room’s electronic equipment out of order, both room keys inoperable. Tub was moldy and paint was chipping on tub walls.
Stayed 1 night in Feb 2023
Response from Stephanie on Feb 22, 2023
Hello James,Thank you for your review. I am sorry that you did not enjoy your stay with us. We have a heater for the hot tub on order. Our ice machines are in working order. I'm not sure why your key would not work, but we are always more than happy to assist you with new ones at the front desk. I will check your room personally for any issues and make a maintenance report to fix any issues.I would personally like to invite you to stay with us again, so that we can better serve you.Stephanie l. Hoover, Director of Sales

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property inseide is clean and pretty
Stayed 1 night in Feb 2023
Response from Stephanie on Feb 22, 2023
Amanda, Thank you so much for your review. I am thrilled that you enjoyed your stay with us. Our home is your home. We look forward to your return visit.Stephanie L. Hoover, Director of Sales

6/10 Okay

Louie E.

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room was clean as it could get
Stayed 1 night in Feb 2023
Response from Stephanie on Feb 22, 2023
Good Afternoon, Louie,Thank you so much for choosing Clarion Sally Port Inn & Suites! We love having you!Stephanie L. Hoover, Director of Sales

10/10 Excellent

Mario

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2023
Response from Stephanie on Feb 14, 2023
Hello Mario, I am so glad that you enjoyed your stay with us! We look forward to your return visit!Stephanie L. Hoover, Director of Sales

2/10 Terrible

Caitlin

Stayed 1 night in Jan 2023
Response from Stephanie on Feb 14, 2023
Hello Caitlin,Please give me a call at 575-623-2797 to let me know what made your stay so displeasurable. We always strive to make sure that each and every guest is taken care of. Looking forward to speaking with you,Stephanie L. Hoover, Director of Sales

8/10 Good

tawna

Stayed 1 night in Jan 2023

4/10 Poor

Larry

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Tube did not drain. Well sheets were dingy and something was biting in the bed.
Response from Stephanie on Feb 14, 2023
Hello Larry,I am sorry to hear that you did not have an enjoyable stay with us. The repairs in the bathroom have been made, and room was inspected with no pest findings. I do hope that you will give us another opportunity to meet your expectations.We appreciate your business,Stephanie Hoover, Director of Sales

2/10 Terrible

Joshua

Travelled with family
Liked: Cleanliness
Disliked: Amenities
No breakfast
Response from Stephanie on Dec 30, 2022
Good Afternoon Joshua,I apologize for breakfast being closed today. We are in the mist of making some amazing company changes at Clarion Sally Port. We hope that you will come back soon so we can Wow you!Stephanie Hoover, Director of Sales

8/10 Good

INGE

Liked: Cleanliness, room comfort
Roswell Christmas stay at Clarion Inn.
There was only a lackluster breakfast, because we stayed over the Christmas holidays, but I don't think that is an excuse. There were only some cold hard boiled eggs, the fruit basked was empty. There was some waffle batter, which helped a little. The room was ok, but the hot water was only lukewarm
Stayed 2 nights in Dec 2022
Response from Stephanie on Dec 28, 2022
Good evening Inge,Thank you for your review. We are working on expanding our breakfast for our guests. We apologize that it was not up to your standards, and hope that you will give us another change to do better in the future. Your satisfaction is our goal! Stephanie Hoover, Director of Sales

10/10 Excellent

Deidre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very helpful in getting us an accessible room for my in-laws. Not much of a breakfast, but not bad.
Stayed 1 night in Dec 2022
Response from Stephanie on Dec 28, 2022
Thank you for your review, Deidre! If you have an employee's name, please let us know as we love to reward great customer service! We will be expanding breakfast in the near future. We hope that you had a Merry Christmas, and to see you in the New Year!Stephanie Hoover, Director of Sales

4/10 Poor

Victor

Travelled with family and small children
Disliked: Property conditions & facilities
We liked the atmosphere of the hotel. Only thing that was bad for us was my daughter cut herself in the tub the porcelain is chipping
Response from Stephanie on Dec 30, 2022
Hello Victor,Thank you so much for bringing this to my attention. I have put in a maintenance ticket for your room. I left a message for you on your telephone this afternoon. Your family's health and safely is our top priority! If there is anything else that I can do for you, please don't hesitate to give me a call!Stephanie Hoover, Director of Sales

10/10 Excellent

Gilbert

Stayed 1 night in Dec 2022

10/10 Excellent

Michael

Stayed 1 night in Nov 2022
Response from Stephanie on Dec 2, 2022
Michael,Thank you so much for your review. We are so glad that you enjoyed your stay with us, and look forward to your return stay. Have a great day!Happy Travels,Stephanie Hoover, Director of Sales

8/10 Good

Chasity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great clean room. Very helpful staff
Stayed 1 night in Nov 2022
Response from Stephanie on Nov 28, 2022
Hello Chasity.Thank you so much for you review. We appreciate your business during the holiday season, and hope that you will return to us again soon.Stephanie Hoover, Director of Sales

10/10 Excellent

Christina

Stayed 1 night in Nov 2022

4/10 Poor

Margaret

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Area was close to many stores has station and had many tourists options but unfortunately my room had bed bugs although management kindly refunded me for room and mentioned room would not be closed until big issue was resolved.
Stayed 2 nights in Oct 2022
Response from Stephanie on Nov 10, 2022
Dearest Margaret,Thank you for you review. I am so glad that we could move you to a different room for you to get some R&R. We took care of this issue immediately! We do not take things like this lightly, and it has been delt with. We apologize, and please know this is not tolerated at Clarion Sally Port.Should you have any questions, please feel free to give us a call.Stephanie Hoover, Director of Sales

4/10 Poor

Hong, Tempe

Stayed 1 night in Oct 2022

6/10 Okay

Robert

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2022
Response from Stephanie on Oct 24, 2022
Thank you for staying at Clarion Sally Port Robert!We hope to see you again soon.Stephanie Hoover, Director of Sales

10/10 Excellent

Charles

Stayed 1 night in Oct 2022
Response from Stephanie on Oct 24, 2022
Thank you so much for staying at Clarion Sally Port Charles, and for the review. Our home is your home, and we love having you!Stephanie Hoover, Director of Sales

8/10 Good

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Evening check-in attendant was very nice and helpful! Our room was clean and very spacious. Nice quiet hotel, especially for being on the main street in town. The only downside was that the side door lock did not work and people were laying gravel down to keep it from closing all the way.
Stayed 1 night in Oct 2022
Response from Stephanie on Oct 24, 2022
Hello Elaine,Thank you so much for your review! I am so glad that you enjoyed your stay at Clarion Sally Port! That is music to our ears! I apologize that the side door was propped opened. Your safely and privacy is a priority for us. Our staff does make rounds to check for issues like this. Unfortunately, when we have guests that go outside to smoke, they don't always take their keys with them, and they prop the door open. I will make sure that this is addressed, and that we are more vigilant in checking for this issue. Thank you again for choosing to stay at Clarion Sally Port. If there is anything that we can do for you in the future, please don't hesitate to give us a call.Stephanie Hoover, Director of Sales