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W Rome – Avis

5 out of 5
W Rome
26/36 Via Liguria, Rome

Avis

9,4

Exceptionnel

Note de 10 – Excellent, d’après 42 avis sur 53." "
Note de 8 – Bien, d’après 5 avis sur 53." "
Note de 6 – Acceptable, d’après 4 avis sur 53." "
Note de 4 – Médiocre, d’après 1 avis sur 53." "
Note de 2 – Terrible, d’après 1 avis sur 53." "

9,8/10

Propreté

9,6/10

Service et personnel

9,4/10

Commodités

9,4/10

État et installations de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 – Excellent

Victoria

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Veri nice place, very clean.
Séjour de 8 nuits en avril 2024

10/10 – Excellent

Daniel

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff really made this stay memorable. Every interaction made us feel like they cared about our stay. Could not think of one thing to improve on.
Séjour de 3 nuits en mai 2024

10/10 – Excellent

Laura Virginia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I loved this hotel. It was impeccably clean, beautifully decorated, location was great and the customer service was incredible. I have no complaints about this hotel and highly recommend it to anyone who is looking for a great experience in Rome.
Séjour de 6 nuits en avril 2024
Grazia Menna a répondu le 8 mai 2024
Dear Laura Virginia,you definitely made my day! On behalf of the entire hotel team, I want to sincerely thank you for sharing your experience with us at W Rome. It seems we blew you away!We really look forward to welcoming you again soon.

10/10 – Excellent

Sherlene

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Besides the room is on the smaller side. Everything else is excellent, specially their friendly staffs, always go extra mile to help us.
Séjour de 3 nuits en avril 2024
Grazia Menna a répondu le 16 avr. 2024
Ciao Sherlene,On behalf of the entire W Rome Team, I want to thank you for sharing your WOW experience with us.Looking forward to welcoming you again soon.

10/10 – Excellent

Ivan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Todo ok
Séjour de 3 nuits en avril 2024
Grazia Menna a répondu le 10 avr. 2024
Ciao Ivan,muchas gracias por tu comentario tan positivo!Estamos felices que tu estancia a W Rome te haya encantado tanto!Todo nuestro equipo te esperarà por cuando decidiras de regresar en la Ciudad Eterna!Un saludo,

10/10 – Excellent

Pree

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff were friendly and very accommodating. The hotel itself was beautiful and clean. Wonderful property. Would stay again.
Séjour de 2 nuits en mars 2024
Grazia Menna a répondu le 4 avr. 2024
Ciao Pree,What else could we possibly add to your wonderful review, apart from a huge THANK YOU?We are delighted that your visit was a truly memorable experience and that you felt taken care and welcome.We all look forward to welcoming you back to surprise you some more!

10/10 – Excellent

Kevork

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Fantastic service, great amenities, and comfortable rooms. Enjoyed the hotel very much
Séjour de 2 nuits en mars 2024
Grazia Menna a répondu le 4 avr. 2024
Ciao Kevkork,What else could we possibly add to your wonderful review, apart from a huge THANK YOU?We are delighted that your visit was a truly memorable experience and that you felt taken care and welcome.We all look forward to welcoming you back to surprise you some more!

10/10 – Excellent

Antony

Séjour de 3 nuits en février 2024
Grazia Menna a répondu le 5 avr. 2024
Dear Anthony,thank you for your positive review!Come back anytime to visit us again.

10/10 – Excellent

MASATO

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
スタッフも多く対応も良くいい滞在ができました。
Séjour de 1 nuit en février 2024
Grazia Menna a répondu le 5 avr. 2024
Dear MASATO,thank you for your positive review!Come back anytime to visit us again.

10/10 – Excellent

Talisa

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en janvier 2024

10/10 – Excellent

Azmin, Petaling Jaya

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was perfect about the Hotel. From the friendly and informative staff (all of the front desk crew & the breakfast crew as well), the fantastic breakfast buffet spread, the location is fantastic walking distance to everywhere.
Séjour de 4 nuits en janvier 2024
Grazia Menna a répondu le 1 mars 2024
Dear Azmin,Thank you for choosing to stay with us. We are so glad you had a wonderful stay.Please come back and visit us as soon as possible: we will be waiting for you.Kindest regards,

10/10 – Excellent

Janie

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Right next to Villa Bhorghese and Via Veneto Convenient to walk everywhere here in Rom Upscale hotel. Would Stay here again. Nice robes and slippers. Illy espresso maker. Dyson hairdryer. Steamer for clothes. Marble bathroom
Séjour de 3 nuits en novembre 2023
Marco Tarquini a répondu le 5 déc. 2023
Ciao Janie,Warmest greetings from W Rome. Thank you very much for your stay with us. We are so glad you had an enjoyable stay.Come back and visit us as soon as possible. Best regards, Marco TarquiniAd Interim PA to GM

8/10 – Bien

Joseph

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Solo Travelers Unite Fight t to be taken seriously
The only reason I didn’t say superb. I arrived at the pizza restaurant just ad they opened. The trip was difficult and I did not sleep, extremely tired. Had not made reservations. This happens often almost everywhere. As a former restaurant owner my single customers taught me they are just as important as a party of six, if not more do. Place empty. Do you have a reservation. Sorry no, explain reason. I need to check finally in a reluctant way they pointed to a table saying that was the only one available. Happens to be table I wanted. It’s just the attitude. Like I said happens often and as a solo traveler I have a thing about being tested right. good was excellent and service was good. 45 minutes later after I finished the restaurant was a quarter full. Go figure!
Séjour de 2 nuits en septembre 2023

10/10 – Excellent

Vincent

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
W Rome has a real vibe and the staff are charming and very helpful. The location was perfect to walk down the street to the Spanish steps and on to the Trevi Fountain
Séjour de 2 nuits en août 2023
Marco Tarquini a répondu le 30 août 2023
Ciao Vincent, Thanks for taking the time to review our hotel. We’re thrilled that you enjoyed your time at W Rome. We’ll be here when you’re ready to come back. Visit anytime. Kindest regards, W ROMEMARCO TARQUINIAd Interim Assistant to GM and Quality CoordinatorVia Liguria 28, 00187 RM Roma, Italy

10/10 – Excellent

Susan

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Stylish, sophistication, chic
This is a small but super chic hotel, filled every inch with character and opulence. The secret garden is a special touch of class. Beautiful done. Pictures and videos do not do it justice. This is a place you must visit.
Séjour de 4 nuits en août 2023
Marco Tarquini a répondu le 30 août 2023
Dear Susan,Thank you for choosing to stay with us. We are so glad you had a wonderful stay.Please come back and visit us as soon as possible: we will be waiting for you.Best regards, W ROMEMARCO TARQUINIAd Interim Assistant to GM and Quality CoordinatorVia Liguria 28, 00187 RM Roma, Italy

10/10 – Excellent

Maria

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Love the W Rome
I love everything about this hotel. Very hip and beautiful. The staff was so kind and so professional. Staff was available at all hours and extremely helpful. I loved the rooftop and Giano restaurant - both gorgeous.
Séjour de 2 nuits en août 2023
Marco Tarquini a répondu le 30 août 2023
Dear Maria, Thank you for choosing to stay with us at W Rome!We are delighted that your visit was a truly memorable experience and we all look forward to welcoming you back to surprise you some more!W ROMEMARCO TARQUINIAd Interim Assistant to GM and Quality CoordinatorVia Liguria 28, 00187 RM Roma, Italy

6/10 – Acceptable

Marzouq

Points forts : Propreté, commodités
The rooms were very small and the staff need a little respect
Séjour de 2 nuits en juillet 2023
Marco Tarquini a répondu le 30 août 2023
Dear Marzouq, Thank you for visiting W Rome during your stay in Rome and for your feedback.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Please do not hesitate to contact me directly in case you would like to discuss about your feedback.

10/10 – Excellent

Dave

Points forts : État et installations de l’hébergement
Séjour de 4 nuits en juillet 2023
Marco Tarquini a répondu le 30 août 2023
Dear Dave, Thank you for choosing to stay with us.Thank you for taking the time to let us know about your experience while staying with us.We’ll be here when you’re ready to come back. Best regards, W ROMEMARCO TARQUINIAd Interim Assistant to GM and Quality CoordinatorVia Liguria 28, 00187 RM Roma, Italy

10/10 – Excellent

Elyria, Pompton Lakes

Points forts : Propreté, commodités et état et installations de l’hébergement.
Very nice hotel and good customer service!
Séjour de 1 nuit en juillet 2023
Marco Tarquini a répondu le 28 juill. 2023
Ciao Elyria,Thank you for choosing to stay with us at W Rome!We are delighted that your visit was a truly memorable experience and we all look forward to welcoming you back to surprise you some more!Best regards,W ROMEMARCO TARQUINIAd Interim Assistant to GM and Quality CoordinatorVia Liguria 28, 00187 RM Roma, Italy

4/10 – Médiocre

Stephanie

Voyage en famille
Points forts : Propreté, service et personnel
The power went out twice during a severe heat wave in Rome. Then, the next morning at a very early hour, an alarm went off waking us up. It stayed on for a few minutes then stopped. No one ever came and told us whether to leave the building or not. Staff was kind, but food and drink were significantly overpriced. Breakfast was not good and was very costly.
Séjour de 3 nuits en juillet 2023
Marco Tarquini a répondu le 15 juill. 2023
Dear Stephanie,Warmest greetings from W Rome. Thank you very much for your most recent stay with us.I would like to apologize for the inconvenience you experienced during yourstay regarding the power outage and the alarm. Please let me know when your travel plansbring you back to Rome to provide you withthe service and product you have expectedwhen you booked and do not hesitate tocontact me directly in case you would liketo discuss about your feedback.Sincerely,W ROMEMARCO TARQUINIAd Interim Assistant to GM and Quality CoordinatorVia Liguria 28, 00187 RM Roma, Italy

8/10 – Bien

Raminder

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en juillet 2023
Marco Tarquini a répondu le 26 juill. 2023
Ciao Raminder, Thank for your recent experience with us and for the feedback. Hope you had an enjoyable stay!We all look forward to welcoming you back. Best regards, W ROMEMARCO TARQUINIAd Interim Assistant to GM and Quality CoordinatorVia Liguria 28, 00187 RM Roma, Italy

10/10 – Excellent

Danielle

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Accommodations were great, taxis came very quickly and staff was friendly and helpful
Séjour de 2 nuits en juin 2023
Marco Tarquini a répondu le 5 juill. 2023
Ciao Danielle,Thank you for choosing to stay with us. We are so glad you had an enjoyable stay.Please come back and visit us as soon as possible: we will be waiting for you.Kindest regards,MARCO TARQUINIAd Interim Assistant to GM and Quality CoordinatorVia Liguria 28, 00187 RM Roma, Italy

2/10 – Terrible

Josue

Points forts : Propreté
Points faibles : Service et personnel, confort de la chambre
For sure NOT a 5 star and $900 hotel.
I waited until 4:30 pm for my room to be ready. The staff didnt do anything. The room was small. I dont recomend, for sure is not a hotel that worth $900.
Séjour de 1 nuit en juin 2023
Marco Tarquini a répondu le 5 juill. 2023
Ciao JosueThank you for your review.We are sorry to hear that we failed to deliver to your expectations and we would like to sincerely apologize for your recent experience with us.Please do not hesitate to contact me directly in case you would like to discuss about your feedback.MARCO TARQUINIAd Interim Assistant to GM and Quality Coordinator

10/10 – Excellent

Elisabeth

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very friendly and helpful staff
Séjour de 2 nuits en mai 2023
Marco Tarquini a répondu le 5 juill. 2023
Ciao Elisabeth,Thank you for choosing to stay with us at W Rome!We are delighted that your visit was a truly enjoyable experience and we all look forward to welcoming you back to surprise you some more!MARCO TARQUINIAd Interim Assistant to GM and Quality Coordinator

10/10 – Excellent

Michael

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
First class hotel in a lovely area of Rome, close to Spanish Steps and Trevi Fountain. The service in the hotel was top draw and the hotel room was the same!!!
Séjour de 5 nuits en mai 2023
Grazia a répondu le 18 mai 2023
Ciao Fernandes,Thanks for taking the time to review our hotel. We’re thrilled that you enjoyed your time at W Rome. We’ll be here when you’re ready to come back. Visit anytime. Sincerely,

8/10 – Bien

Rupert, London

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2023
Grazia Menna a répondu le 10 mai 2023
Dear Rupert,Thank you for choosing to stay with us at W Rome!We are delighted that your visit was a truly memorable experience and we all look forward to welcoming you back to surprise you some more!Best wishes and kind regards,Grazia MennaQuality Supervisor & PA to GM

6/10 – Acceptable

Diana

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2023
Marco Tarquini a répondu le 5 juill. 2023
Ciao Diana,Thank you for choosing to stay with us and thank you for taking the time to let us know about your experience!MARCO TARQUINIAd Interim Assistant to GM and Quality Coordinator

10/10 – Excellent

John

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en avril 2023
Grazia Menna a répondu le 10 mai 2023
Ciao John,What else could we possibly add to your wonderful review, apart from a huge THANK YOU?We are delighted that your visit was a truly memorable experience and that you felt taken care and welcome.We all look forward to welcoming you back to surprise you some more!Best wishes and kind regards,Grazia MennaQuality Supervisor & PA to GM

10/10 – Excellent

John

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great staff and service- excellent value - Wonderful location
Séjour de 3 nuits en avril 2023
Grazia Menna a répondu le 21 avr. 2023
Ciao John,Amazing! We are so glad you had a wonderful stay and I appreciate you taking the time to share your feedback. Looking forward to welcoming you again soon,

10/10 – Excellent

Karen

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en avril 2023
Grazia Menna a répondu le 14 avr. 2023
Dear Karen,Thank you for choosing to stay with us at W Rome!We are delighted that your visit was a truly memorable experience and we all look forward to welcoming you back to surprise you some more!Best wishes and kind regards,

10/10 – Excellent

Karla

Voyage en famille
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Maravillosa ubicación, excelente personal, habitaciones muy lindas con fantásticas amenidades. Una grata experiencia
Séjour de 2 nuits en mars 2023
Grazia Menna a répondu le 14 avr. 2023
Ciao Karla,muchas gracias por tu comentario tan positivo!Estamos felices que tu estancia a W Rome te haya encantado tanto!Todo nuestro equipo te esperarà por cuando decidiras de regresar en la Ciudad Eterna!Un saludo,

8/10 – Bien

Kevin James

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 4 nuits en mars 2023
Grazia Menna a répondu le 28 avr. 2023
Ciao Kevin,We are so glad you had a wonderful stay and I appreciate you taking the time to share your feedback. Looking forward to welcoming you again soon,

10/10 – Excellent

Sunita

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The service at this hotel was outstanding. A big thank you to Gian Luca at reception who was charming and helpful, I never seen such good customer service. I will be back and will be recommending this hotel to all my family and friends. Thank you making our stay so pleasurable.
Séjour de 4 nuits en mars 2023
Grazia Menna a répondu le 10 mars 2023
Ciao Sunita,What else could we possibly add to your wonderful review, apart from a huge THANK YOU?We are delighted that your visit was a truly memorable experience and that you felt taken care and welcome.We all look forward to welcoming you back to surprise you some more!Sincerely,

10/10 – Excellent

David

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en mars 2023
Grazia Menna a répondu le 10 mars 2023
Dear David,Thank you for choosing to stay with us at W Rome!We are delighted that your visit was a truly memorable experience and we all look forward to welcoming you back to surprise you some more!Best wishes and kind regards,

10/10 – Excellent

Noel

Séjour de 4 nuits en février 2023
Grazia Menna a répondu le 14 avr. 2023
Ciao Noel,What else could we possibly add to your wonderful review, apart from a huge THANK YOU?We are delighted that your visit was a truly memorable experience and that you felt taken care and welcome.We all look forward to welcoming you back to surprise you some more!

10/10 – Excellent

Marlene

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Alles perfekt
Séjour de 3 nuits en février 2023
Grazia Menna a répondu le 10 mars 2023
Ciao Marlene,Amazing! We are so glad you had a wonderful stay and I appreciate you taking the time to share your feedback. Looking forward to welcoming you again soon,

10/10 – Excellent

Ziya, Levent Istanbul Turkey

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good, central, new hotel…
Séjour de 2 nuits en février 2023
Quality Supervisor & PA to GM a répondu le 7 févr. 2023
Ciao Javier,Amazing! We are so glad you had a wonderful stay and I appreciate you taking the time to share your feedback. Looking forward to welcoming you again soon,Grazia Menna

10/10 – Excellent

jeremy

Séjour de 2 nuits en janvier 2023
Grazia Menna a répondu le 24 janv. 2023
Ciao Jeremy,Amazing! We are so glad you had a wonderful stay and I appreciate you taking the time to share your feedback. Looking forward to welcoming you again soon,

10/10 – Excellent

AHMAD

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
Beautiful!
Grazia Menna a répondu le 24 janv. 2023
Ciao Ahmad,Amazing! We are so glad you had a wonderful stay and I appreciate you taking the time to share your feedback. Looking forward to welcoming you again soon,

10/10 – Excellent

Hinson

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
very hospitable staff, excellent all around. room decor is very nice but a bit small even with corner room. location is ok, not nearest to the attractions, but if you don't mind walking a little, it's not bad at all. definitely would recommend.
Séjour de 3 nuits en décembre 2022
Grazia Menna a répondu le 3 janv. 2023
Ciao Hinson,Amazing! We are so glad you had a wonderful stay and I appreciate you taking the time to share your feedback. Looking forward to welcoming you again soon,Grazia MennaPA to GM

10/10 – Excellent

michael

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Wonderful
Everyone working at the hotel was first rate and wonderful, the establishment was clean and great, I'd go back for sure... there were some material choices in our room for the drawers that had permanent finger prints and stains all over them that was a little off putting at first... but the were clean, just looked dirty.
Séjour de 2 nuits en décembre 2022
Grazia Menna a répondu le 3 janv. 2023
Dear Michael,Thank you for choosing to stay with us at W Rome!We are delighted that your visit was a truly memorable experience and we all look forward to welcoming you back to surprise you some more!Best wishes and kind regards,Grazia MennaPA to GM

10/10 – Excellent

Selicia Chargail

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I absolutely loved my stay at the W. This was my first time staying at W and the hotel exceeded my expectations.
Séjour de 3 nuits en novembre 2022
Grazia Menna a répondu le 14 nov. 2022
Dear Selicia,On behalf of the entire W Rome Team, I want to thank you for sharing your WOW experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Looking forward to welcoming you again soon,

10/10 – Excellent

Jason

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great staff
Séjour de 4 nuits en septembre 2022
Grazia Menna a répondu le 26 sept. 2022
Ciao Jason,What else could we possibly add to your wonderful review, apart from a huge THANK YOU?We are delighted that your visit was a truly memorable experience and that you felt taken care and welcome.We all look forward to welcoming you back to surprise you some more!

10/10 – Excellent

Paul

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved the courtyard. Great breakfast as well!
Séjour de 4 nuits en septembre 2022
Grazia Menna a répondu le 26 sept. 2022
Ciao Paul,What else could we possibly add to your wonderful review, apart from a huge THANK YOU?We are delighted that your visit was a truly memorable experience and that you felt taken care and welcome.We all look forward to welcoming you back to surprise you some more!

10/10 – Excellent

MARC

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The W Hotel in Rome is a beautiful hotel. The staff were friendly and accommodating. We were greater by Claudia, at the front desk. She was sweet, friendly, and professional. The concierge host (forgot name) looked like Joe Manganiello. He was very nice and he assisted us many times on our stay. The room is a little small (based on US standards) but beautiful comfortable. The AC was the only issue. It didn’t cool enough and to our standards. All in all, a great hotel.
Séjour de 1 nuit en août 2022
Grazia Menna a répondu le 11 oct. 2022
Ciao Marc,What else could we possibly add to your wonderful review, apart from a huge THANK YOU?We are delighted that your visit was a truly memorable experience and that you felt taken care and welcome.Claudia e all the team look forward to welcoming you back to surprise you some more!Sincerely,

6/10 – Acceptable

TRUDY

Voyage de couple
Points forts : Propreté, service et personnel
The front desk staff, the restaurant staff and the bellmen were all super friendly & helpful. Raffaella was especially wonderful at the front desk! The only reason I would not stay here again is that the mosquitoes are so bad outside the room, that you cannot open the window or use your balcony. The other bummer was that the rooftop pool, bar/lounge area (it’s a shallow wading pool, just fyi) closed at 7:30. It was really disappointing to see 15-20 guests being told that they had to leave the rooftop. It was such a beautiful evening & we would’ve loved to have stayed, had some wine, watched the sunset, etc. Lastly, just a suggestion…I think some dressier clothes/uniform for the doorman/bellman would really dress up the place. They are in tshirts & khaki type pants with casual boat type shoes. They look like they’re going skateboarding. Just a thought! I think it would give more of a luxury hotel feel to be welcomed by a more professionally dressed staff.
Séjour de 2 nuits en juillet 2022
Grazia Menna a répondu le 27 juill. 2022
Ciao Trudy, Thank you for your review. We are glad you had good time with us at W Rome overall. We set very high standards on the level of service we provide and the product we offer, and it is disappointing to learn that you had a bad experience with the mosquitoes and that you didn't enjoy the rooftop because of the timing. We would have loved to be immediately aware of your opinions, as we would have done anything possible to improve your experience and your impression of us. Thank you for your feedback about our uniforms too. We like being informal but impeccable and this is the reason why even with a T shirt we are able to provide a 5 star service. We do hope we shall have the pleasure of welcoming you back on your next visit to Rome and giving you the 100% satisfactory experience that we are proud to offer to our guests. Best regards,

10/10 – Excellent

Jeffrey

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
W Rome has a wonderful vibe - Luxurious but hip and modern at the same time. The rooftop dipping pool was particularly useful on hot summer afternoons. Loved the room and the bathrooms as well.
Séjour de 2 nuits en juillet 2022
Grazia Menna a répondu le 26 juill. 2022
Dear Jeffrey, What else could we possibly add to your wonderful review, a part from a huge THANK YOU? We are delighted that your visit was a truly memorable experience and that you felt taken care and welcome. We all look forward to welcoming you back to surprise you some more! Best wishes and kind regards,

6/10 – Acceptable

JOSE

Voyage de couple
Points forts : Propreté
Points faibles : Service et personnel, commodités
Empleados y respuestas
Séjour de 2 nuits en juin 2022
Grazia Menna a répondu le 28 juin 2022
Dear Jose, Thank you for choosing to stay with us at W Rome! We are delighted that your visit was a truly memorable experience and we all look forward to welcoming you back to surprise you some more! Best wishes and kind regards, Grazia M. PA to GM

10/10 – Excellent

George, Bellport

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Since this is a new property I hadn’t seen or heard much about it. However, I’ve stayed at other W Hotel’s around the world, so I felt a little more comfortable booking it sight unseen. Things I loved about my stay ... the terrace outside of my room (it was incredible, but it rained while I was there.), the bathroom, there was small dish with a chocolate topped cookie ( the Colosseum on the chocolate bar and it was amazing!), but the bar was my favorite part of the hotel! Cocktails were the best I had in Rome, & were reasonably priced! Not to mention the brought chips, olives, & nuts with our drinks! Bravo W! Bravo! 10 out of 10 as far as drinks go. Things I didn’t like, the breakfast. 😞 It was ok, but I felt as if there wasn’t enough options. My pancakes looked better than they tasted, & the buffet was very limited. The restaurant was gorgeous, the hotel bathrooms were gorgeous, however... the lobby is very small. Saturday, the lobby was like a small club, not sure if that was a good or bad thing, but I figured I’d just add that in there. Over all excellent experience! The entire staff were all amazing!
Séjour de 1 nuit en avril 2022
Grazia Menna a répondu le 18 mai 2022
Dear George, On behalf of the entire W Rome Team, I want to thank you for sharing your positive experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback about the drinks at the W lounge and the terrace of your room have been shared with all the team as a way of celebrating the great guest experience we delivered. I took note of your feelings about the breakfast ans shared them with the Executive Chef to make sure to improve it for you next stay with us. Once again, I appreciate you taking the time to share your feedback. Looking forward to welcoming you again soon, Grazia M.

8/10 – Bien

DOMINIK

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en mars 2022