Terrace/patio
Check availability

Reviews of Trevi Collection Hotel

4 out of 5
Trevi Collection Hotel
Via Capo le Case, 60, Rome, RM

Reviews

7.8

Good

Rating 10 - Excellent. 237 out of 857 reviews" "
Rating 8 - Good. 389 out of 857 reviews" "
Rating 6 - Okay. 142 out of 857 reviews" "
Rating 4 - Poor. 52 out of 857 reviews" "
Rating 2 - Terrible. 37 out of 857 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff were professional and informative
Stayed 3 nights in Nov 2023

10/10 Excellent

Earl

Stayed 3 nights in Oct 2023

6/10 Okay

Jolene

Liked: Cleanliness, property conditions & facilities, room comfort
The gentleman at the counter during our exit was not pleasant or helpful and unfortunately it's the first thing that comes to mind as I write the review. Otherwise an ok stay - thought the hotel was pricey for Rome and in relation to our other stays all throughout Italy, and for the amenities it offered.
Stayed 2 nights in Sep 2023

2/10 Terrible

Danays

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have a claim for this reservation, expedia stated this was a refundable reservation and that I could cancel anytime before the 13th of September and I could pay at the hotel, then when i tried to cancel only hours later I was told it was non refundable which I have the picture of it showing refundable and when I provided the picture expedia said we would have to contact the property but the property wasn't the issue it was expedia
Stayed 4 nights in Sep 2023

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First rate breakfast buffet. Just a carnival of delicious cakes and pastries. Eggs. Salad. On and on and on. Easy walk to Trevi, Spanish steps, hop on hop off bus stops. Delightful
Stayed 5 nights in Jun 2023

10/10 Excellent

Scott

Stayed 2 nights in Jun 2023

8/10 Good

Vivian

Liked: Staff & service
Very central -easy to walk to main attractions
Stayed 5 nights in Jun 2023

6/10 Okay

Darlene

Disliked: Room comfort
Good location
Location was perfect for our stay. Room initially looked to be good but the bed was uncomfortable and the air conditioning was controlled (some what) by the front desk. Tried to borrow a cork screw in order to open our bottle of wine and they couldn’t find it?!? Only one. Breakfast was okay but nothing special.
Stayed 3 nights in Jun 2023

10/10 Excellent

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Stayed here last year as well. Staff r friendly. Cleaning staff r excellent friendly & courteous
Stayed 4 nights in May 2023

4/10 Poor

Francesca

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Location was great, reception was kind & helpful but room felt dirty due to stained carpets.
Stayed 1 night in Apr 2023

10/10 Excellent

Rock

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Metro & taxis
Stayed 2 nights in Jan 2023

10/10 Excellent

Rock

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location

8/10 Good

Ronit

Travelled with family
Liked: Cleanliness, staff & service
The location is good and the room is nice and big
Stayed 2 nights in Sep 2022

10/10 Excellent

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Every employee but 1 was amazing! EXSPECIALLY Daniella & Vaxco. And the 2 Gentlemen who worked the reception desk. One employee Sara was a little rude. When u reserved my room I requested 2 beds upon arrival i had a room with 1 bed. Went to reception spoke with Sara who told me 'why didnt i get 2 rooms"? Rude and not necessary. EVERYONE ELSE WAS AMAZING & VERY HELPFUL
Stayed 6 nights in Aug 2022

10/10 Excellent

Joseph, Brookfield

Travelled with family
Liked: Cleanliness, staff & service
Super staff
Stayed 2 nights in Aug 2022

10/10 Excellent

Samira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasure our stay at the hotel! We got a really nice room and the hotel is perfectly located between Fontana de Trevi and Piazza Spaña 👏👏
Stayed 4 nights in Aug 2022

6/10 Okay

Stephanie

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Me parece q le falta mucho a la limpieza
Stayed 4 nights in Jul 2022

2/10 Terrible

Paola

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Jul 2022

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Afternoon receptionist very RUDE
The location was great. Very close to many sights. The reception service is what made the stay terrible. The front desk receptionist was very rude when we checked in the afternoon (I didn’t catch his name). I asked if they had a room with 2 twin beds. The receptionist told me to check my booking via hotel.com. He said if I booked 2 twin beds then I will get it. Isn’t this their job? To see what they have available upon what I booked. The other incident which made the stay horrible was the way he spoke to me when I was requesting a bottle of water. It was the 2nd night we were staying there, around 9pm. He was the only person at the desk. I asked him a few questions about check out and booking a taxi for the airport. He answered those questions easily. But when I asked if I could purchase some bottles of water. He told me to wait for his colleague. I waited about 5 mins. He was not there. So I proceeded to ask the receptionist again if he could help me with some water. He said “NO” wait for his colleague. I told him I’ve been waiting and there seems to be no one around other than himself. I asked him “are you not going to help me?” He said “NO” and proceeded to do whatever he was doing at his computer. I proceeded to leave but luckily his colleague had come back and sold me water. It’s fine if the receptionist was busy, but he did not have to speak to me in that way. I will say the receptionist over night (King) was very pleasant and kind to us.
Stayed 2 nights in Jul 2022

4/10 Poor

Rafael

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room 213 or 220 no air condition working. Dirty rooms Dirty Bathrooms
Stayed 1 night in Jul 2022

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Disappointing
Rooms small and compact. Beds as hard as concrete and air conditioning not very cool. Good for centre of Rome and great areas within walking distance. I would not stay again
Stayed 3 nights in Jun 2022

2/10 Terrible

denise, benicia

Travelled with family
Disliked: Staff & service, property conditions & facilities
Two of the three staff we interacted with were brusque an one was especially rude. I had to check out early because one family member felt she may have had covid and they were not able to return my money when I informed the night prior to leaving at around eight pm and yet he told me ( at reception) to call in morning , so I called down to them and they said fine but then they wouldn’t reimburse me. Terrible customer service! And this hotel belongs to a group of hotels. Never again with them or with Expedia either as they wouldn’t help me.
Stayed 3 nights in Jun 2022

2/10 Terrible

Mark, Glendora

Travelled with family
Disliked: Property conditions & facilities
What they fail to inform you when checking in is there is a jazz club located in the same building right below the rooms! We were on the floor with rooms in the 200’s and once the jazz club opened around 11:00pm, it was like a concert in our room. Everything was vibrating and the sound was not even close to being muffled. At midnight we went down to ask what all the music was and the front desk claimed he had no idea. It wasn’t until the second night that another front desk person informed us of the jazz club. Don’t stay here..:it was ridiculous!
Stayed 3 nights in Jun 2022

8/10 Good

Melissa

Stayed 1 night in Jun 2022

4/10 Poor

Lorena

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Excellent location. Sadly very unsecured installations. There are small steps in the middle of the hallways with no warnings, signs or difference in appearance. Fell on a step, double fracture of my ankle. While I understand that accidents happen, how they support younis important. I was left lying on the floor for two hours (no exaggeration) waiting them to call an ambulance. When I returned the next day with a cast was provided with no support and was even mildly chastised by the front desk staff, as it was all my fault. Back now in Dubai the hotel where I'll stay is providing a wheelchair, staff assistance with meals, etc. It's not what happens, it's how younlook agter your guests.
Stayed 2 nights in May 2022

8/10 Good

Dharmesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good, close to many things
Stayed 1 night in May 2022

8/10 Good

Rene

Travelled with partner
The location was great The morning reception amazing The evening reception terrible Hotel a bit on the run down side Small small bedrooms
Stayed 2 nights in May 2022

10/10 Excellent

Yosef

Stayed 3 nights in Mar 2022

8/10 Good

Megan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location of this hotel.
Stayed 1 night in Dec 2021

10/10 Excellent

Megan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, excellent breakfast, very nice hotel and super clean.
Stayed 3 nights in Dec 2021

8/10 Good

Thamer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and Nice location
Stayed 5 nights in Nov 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jean the conceirge was amazing and so helpful. All the staff was nice. The hotel was about 2 blocks from the spanish steps and 5 minutes from the Trevi Fountain. The only thing was our room was on the fifth floor as it turned out it was right next to the smoking room. We sleep with our windows open and quite a few times our room reaked of cigarettes. Don’t stay in 508 if you are a non smoker. We would definitely stay there again.
Stayed 4 nights in Jan 2020

8/10 Good

Liat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Bill, Fort Lauderdale, FL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and friendly staff. Breakfast was extensive, although a little over-crowded. Room was very nice and modern. Very pleased. Fourth visit to this hotel.
Stayed 3 nights in Oct 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Oct 2019

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, not far from shopping and the Spanish steps and Trevi Fountain. It was a $15 cab ride to the Vatican and the Colleseum locations. Very good breakfast as well.
Stayed 4 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Didn’t like the fact you are moved to another site not made aware of this when booked breakfast was good .
Stayed 3 nights in Sep 2019

10/10 Excellent

Carol

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location & the staff was very friendly & helpful. Found mattress too hard for a comfortable night's sleep.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Comfortable and Convenient
A nice hotel at a great location.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a nice reasonably priced place to stay. The staff very friendly & helpful. The location a dream if you're planning to explore Rome. Room very clean. Shower great. Will say though, be prepared for a very hard mattress. I
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2019

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is amazing. It is only a block away from the Spanish Steps and very convenient to most locations in Rome.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Excellent location; great and friendly staff Clean and beautiful view booked room
Stayed 1 night in Jun 2019

6/10 Okay

Paolo

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
AC in rooms didn’t work
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2019

8/10 Good

MOSAYEB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Great location. Good service.
Stayed 3 nights in Jun 2019

2/10 Terrible

monica

Disliked: Property conditions & facilities, room comfort
I will never stay there
the rooms have very poor air conditioning, very noise rooms. not what is advertise. wi fi not good. is like 100 degrees outside and the room feel like 150!!
Stayed 3 nights in Jun 2019