The people at the hotel were friendly and helpful, but this is not a hotel for a family with young children. When I made the reservation, I requested quadruple room and a crib for my 18 month old and when we arrived we were in a double room with 2 fold out cots and no crib. I asked about the crib and was told they did not have any. Fortunately the baby was flat out exhausted from our travels (we stayed only one night after a 2 week cruise) that we got him to sleep in the bed with us, though this made the bed incredibly cramped. Our room was clean, but since it was a double room, having a double bed and 2 smaller beds in it made it almost impossible to even walk. The bathrooms are not connected to the rooms. Each room has its own private bath, but we had to leave our room and walk down a common hall to get to them. The hotel has rooms in a couple of buildings and the address listed on expedia.com is not the address where we stayed. We were dropped off by a cab at the address and then had to drag our luggage (a lot since we were on a cruise), with the help of the staff, and the baby, about 6 blocks, which was not fun. We were paying with a credit card, so the next day I had to walk another 6 or so blocks in another direction to another building with rooms to pay and then back to my room. Admittedly, 6 blocks isn't far (12 round trip), but it cut into time we had planned for other things. Again, the staff was very friendly, but I wouldn't stay there with kids.