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Reviews of Hotel San Marco

3 out of 5
Hotel San Marco
Via Villafranca 1, Rome, RM

Reviews

7.4

Good

Rating 10 - Excellent. 63 out of 359 reviews" "
Rating 8 - Good. 176 out of 359 reviews" "
Rating 6 - Okay. 82 out of 359 reviews" "
Rating 4 - Poor. 13 out of 359 reviews" "
Rating 2 - Terrible. 25 out of 359 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

jodie

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Property VERY dated and the bar was hardly ever open, also very small. Room literally had a bed and a small TV. Although was spacious
Stayed 1 night in Mar 2024

10/10 Excellent

Elaf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place location was near Rome station and that was perfect. Check in was easy too. Totally recommend it
Stayed 2 nights in Oct 2023

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 1 night in Sep 2023

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast and friendly reception. Close to Termini station and Metro. Very basic but clean and good price
Stayed 3 nights in Jul 2023

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and welcoming staff. Lovely, clean room, although very basic but they are fab. Plenty of choice available for breakfast with lots of seating, all clean and tidy. Bar was lovely to sit in for a few drinks too after a long day exploring the city. Highly recommend, and I will definately be booking with them again when I go back soon!
Stayed 4 nights in Jul 2023

8/10 Good

Shirley

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
traditional Roma building/architecture (old & small). clean and accommodating - staff very pleasant & helpful. no central A/C but the weather was perfect - we were perfectly comfortable sleeping with the window open. nice city view from our room - elevator stopped working the day after we checked-in but staff very willing to help with luggage. definitely recommend!

8/10 Good

Darren

Travelled with partner
Liked: Cleanliness, staff & service
Clean rooms, but halls and elevator dirty. Breakfast was very good and dining area with lots of room. Appealing for school trips so noisy inside and outside when we stayed
Stayed 1 night in Oct 2022

2/10 Terrible

Ammarah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID!!!
This hotel is nothing like advertised. You would expect from a 3 star hotel for it to be clean and basic but this was ridiculous. We arrived at 2am as our flight had been delayed and the south african male receptionist was so rude about us checking in late. I asked to purchase a bottle of water he said no as it was too late. The lift did not work properly, the corridor was dark and we had to use phone torches to find our room. When we entered the room, it stunk really bad, it was tiny and the bedsheets had stains. The floor was dirty and it was terrible. I wouldn’t even let my dog stay in that room. I went to the receptionist to explain the room looked nothing like the photos and we were not happy at all and he told us to go find another hotel then. We took our things and were stood on the street looking for another hotel online at 3am - this was the worst experience of my life. Had to pay €35 to get to the new hotel, which thank god was so much nicer. Still awaiting a refund after making a complain to Hotels.com for this hotel. AVOID AT ALL COSTS!!!
Stayed 4 nights in Jul 2022

6/10 Okay

Jessica

Stayed 2 nights in Jun 2022

6/10 Okay

josefina

Travelled with family
Liked: Cleanliness, staff & service
No elevator, had to drag luggage up stairs to 4th floor.
Stayed 1 night in Dec 2021

6/10 Okay

Simon

Disliked: Cleanliness, property conditions & facilities
Old hotel
Dirty carpet on stairs. In a bit of dodgy neighbourhood near termini
Stayed 3 nights in Aug 2020
Response from Alberto on Oct 6, 2020
Many thanks the same to have choosen us.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in need of renovations. The carpets are very old, and need immediate replacement. The rooms are basic with the very minimal toiletries. The towels were not changed everyday. The bath/shower leaked onto the floor no matter how the shower head was positioned, poor design. We had issues with the TV not working. The WIFI was poor at best when working. The staff was mediocre, the pictures do not represent the hotel/rooms. The location is poor as the surrounding streets are very dirty and lots of garbage left for days. Would not recommend.
Stayed 5 nights in Sep 2019

2/10 Terrible

Terence

Disliked: Staff & service
Could have been a lot better
The hotel had forgot about my reservation and double booked the room.they booked us in another hotel but I wasn’t happy about it as I was guaranteed the room on my booking from your site.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
The breakfast was good, location was good. But there was a smell in the hotel which was bad and the bald man at the reception was ignorant , other people on reception were helpful and good.
Stayed 1 night in Feb 2019

8/10 Good

Billy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018

2/10 Terrible

Han

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

6/10 Okay

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
It's a Friday- night, sixty-dollar hotel five minutes away from Termini station. The reception is warm and inviting. The breakfast is great, the storage space for luggage is ALMOST as wonderful as the staff. That being said, the room is Hotel Six quality back when Hotel Six was decent. Clean enough, spacious enough, but spartan, and, well, let's call it a compact as opposed to a mini van. That being said--it's a Frisay-night, sixty-dollar hotel in one of the most expensive cities in the world. You'll love and hate it and then go see the Oculous so who cares. PS, stay on the Low floors--ours was on the fourth and we couldn't connect to wi fi. Two floors down---all good. Happy trails!
Stayed 1 night in Nov 2018

6/10 Okay

Otto, Panama

Liked: Cleanliness, room comfort
Disliked: Staff & service
Concierge was unsympathetic. Buffet breakfast was repetitive. No minivar.
Stayed 7 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
I liked the location, the room was clean, and the air conditioning worked well. The only issue I had was that the room fridge only turned on when the key card was in the slot....so nothing stayed cold during the day when we were sightseeing. Since we stayed there in August, it would have been nice to come back to a cold drink....rather than slightly cool.
Stayed 2 nights in Jul 2018

4/10 Poor

Robbie

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018

10/10 Excellent

Anh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
Everything is great, except for the wifi. But deserves high ratings for the price.
Stayed 8 nights in Jun 2018

2/10 Terrible

Dennis, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not book this hotel
I booked 4 rooms for 4 nights in 2017 for our 2018 April European trip. When we arrived at the hotel we saw a number of people arguing with the staff. Later two policemen came too. Waited for a long time, when my turn came, then I was told there were no rooms for us. The hotel staff didn't say why and only said sorry once. He said he had arranged another hotel for us. I booked San Macro through Expedia.ca. I complained to them too, no use. I think San Macro staff did this in a plan. I think they rent out our rooms to the late comers at a much higher rates and put us in a cheaper hotel, which was further away from the city. I have to accept the offer because I have no time waste. The staff said there would be shuttle service to take us from the hotel to the city centre. Of course it never happened. Everyday, we had to walk 20 minutes to the metro station to take the train. All I could do now is to tell everyone to stay away from this hotel so that it will go out of business as soon as possible.
Stayed 4 nights in Apr 2018

10/10 Excellent

Parthasarathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at the San Marco
We stayed 6 nights at the San Marco. Staff extremely helpful. Breakfast beat any in the city. Only reason it isnt a 10 is rhe bed wasn't a queen as described but 2 singles put together. Great place to stay.
Stayed 6 nights in Jan 2018

8/10 Good

Zhecho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2017

6/10 Okay

Jeff @ Preston, Preston, UK

A bit overpriced hotel
Apart from the convenient location close to the Roma Termini, the hotel may not meet 3-star standard.
Stayed 2 nights in Jul 2017

10/10 Excellent

Adnan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to metro station
Centrally located. Very close to metro. Good hotel with nice breakfast buffet. Clean. Helpful staff.
Stayed 3 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and Friendly
We really enjoyed our stay at the Hotel San Marco recently. The hotel is simple, but that is what we were looking for when we booked our accommodation. Our room and the hotel itself was very clean and always very organized. The public spaces were always very tidy and never looked messy. The staff were very helpful when we checked in and checked out. Sometimes there was a build up at reception when there were too much people looking for assistance and only one person on the desk. It would have been great to have a separate person there to deal with travel queries or even tourist advice to prevent this from happening. However, it only happened a few times, so it was not a major issue. It is conveniently located near the main train station in Rome and also very close to a B Line Metro station which was great when going to the colosseum. Very handy for going to the opposite end of the city. There are also a number of restaurants in walking distance of the hotel, a particular favorite of ours was Bramble. A restaurant/bar with amazing food and drinks. If you are looking for a simple, clean and convenient hotel in the center of Rome, this is it.
Stayed 4 nights in Jul 2017

6/10 Okay

Verified traveller

Stairwell walls where dirty, elevator was tiny, but our stay was comfortable dispite this.
Stayed 5 nights in Jul 2017

6/10 Okay

Ronald, Montréal, Québec, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel for the price.
It's a nice hotel for it's price. - Nice location, easy check-in/out. - Good buffet for breakfast, lots of variety. - Room wasn't the same as showed on picture (it is smaller in reality), that's the bad point. With that being said, it was a good stay in general for a 3 stars hotel in Rome.
Stayed 5 nights in Jun 2017

2/10 Terrible

DON'T STAY HERE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely awful
Got moved to a different hotel without explanation when we asked why we were basically laughed at, really shocking customer service.

10/10 Excellent

Freddie, Columbus, OH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honest review
We just checked out the other day after a 4 night stay and it was a pleasant experience! The hotel breakfast is a nice touch and our room was clean. If your looking for high class this isnt the place for you, but just a solid place if youre going to be out all day exploring the city. Only about a 20-25 min walk from all of the good stuff in the city center and we never felt unsafe walking home at night!

10/10 Excellent

Ester, Milton, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
The hotel is close to transport and restaurants. Wide selection of hot and cold breakfast. The staff are very friendly and helpful. I commend Setefano and Sofia at the front desk who went out of their way to help us.

8/10 Good

Dario, Toronto, ON

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, centrally located

8/10 Good

Sara, Cheshire UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel San Marco
Close to the metro for easy access to the metro system to get around. Even walking distance to Rome Termini Station. Elevator is a little slow so give yourself some time to leave. Staff was helpful to setup a lift to the airport

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

david, Halifax

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
21st suprize
Treat for family for daughters birthday very nice place to stay close to metro and plenty of resturants

8/10 Good

JC, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel walking distance to Termini Station
Once we arrived to the hotel the staff notified us that something was wrong with the system and we were moved to Hotel Regio which was closer to Termini Station. I didn't know exactly what it happened but the staff booked a taxi for us they paid for it and our stay wasn't affected at all since both hotels affered same service and have same rating

8/10 Good

Reginald

Liked: Cleanliness, room comfort
Good budget food is available at the Pizzarria at the side of the hotel and is open till midnight. The restaurant at the side of the hotel, which is run from the building basement , serves Italian food which we found was not all good. Good Indian food is available at the Indian Restaurant nearby.

8/10 Good

Diane, New York City

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel San Marco
I was initially frustrated because my reservation was not in the hotel's system, however the staff was very friendly and accommodating and made things right. They gave me a room near my friends for the entire length of their stay even though the information they received from Hotels.com incorrectly told them the booking was for only one night.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to train station. Few blocks walk. Room was comfortable and clean. Great breakfast spread compared to others. Quiet location. Many great restaurants in the immediate area. Would stay again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel at reasonable price
Nice hotel within easy walk of Termini station. Some nice restaurants close by. Short walk to join hop-on bus etc outside Termini station.

8/10 Good

Gordon, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, quiet area close to train station
We had rooms 558 & 560 adjoining rooms, to suit our family. Rooms were excellent with balconies to watch the world go by.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude staff and double booked
We arrived at 1 am and we're told to go stay somewhere else. Very rude night watchman and manager. We booked 5 months out and had to stay somewhere else, with no reason as to why. Would not recommend to any weary traveller.

8/10 Good

Frank, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great gem in a nice neighborhood.
This was an excellent find for our first stay in Rome. Great price, we got the quad room which was 2 separate bedrooms (but no doors for each bedroom). Conveniently located 7 minutes walk from the main train station. The walk between the train station and hotel was safe and has many restaurants that opens late. You should pick up some groceries from the PAM store a block away (frig in room). Good selection for the breakfast buffet, many items to choose from. The lift was small and can be a wait for it. Had a bit of trouble with the wireless internet - they have to generate a new account for you every 24 hours (and the machine broke and wasn't fixed for a day).