View from property

Reviews of Hotel Amalfi

3 out of 5
Hotel Amalfi
Via Merulana 278, Rome, RM

Reviews

8.8

Excellent

Rating 10 - Excellent. 408 out of 856 reviews" "
Rating 8 - Good. 348 out of 856 reviews" "
Rating 6 - Okay. 71 out of 856 reviews" "
Rating 4 - Poor. 20 out of 856 reviews" "
Rating 2 - Terrible. 9 out of 856 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Staff were great and very accommodating!
Stayed 3 nights in Mar 2024

10/10 Excellent

Lang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Alessandro on Mar 26, 2024
Thank you so much for your positive review! We're truly delighted that you enjoyed your experience. Your feedback is incredibly valuable to us and encourages us to keep improving and providing the best service to our customers. We hope to welcome you again soon and to give you another equally positive experience. Thanks again for choosing to share your experience with us!

10/10 Excellent

Eimer

Liked: Cleanliness, staff & service, property conditions & facilities
excellent stay
Stayed 3 nights in Dec 2023
Response from Alessandro on Mar 26, 2024
Dear Eimer,Absolutely appreciate your glowing review! It brings us immense joy to learn that you thoroughly enjoyed your time with us. Your feedback is invaluable and motivates us to strive for excellence in all that we do. We eagerly anticipate the opportunity to host you once more and ensure another exceptional experience. Thank you sincerely for choosing to share your positive thoughts with us!

10/10 Excellent

Radu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Alessandro on Mar 26, 2024
Dear Radu,We deeply appreciate your glowing review! It fills us with joy to know that you had such a fantastic experience. Your feedback is invaluable to us and fuels our commitment to excellence.We eagerly await the opportunity to serve you again and ensure another outstanding visit. Thank you wholeheartedly for sharing your positive impressions with us!

10/10 Excellent

Sharon Yvette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location
Stayed 3 nights in Feb 2024
Response from Alessandro on Mar 6, 2024
Dear Sharon Yvette,Thank you for sharing your thoughts!We're glad to hear that you appreciated our central location.Being situated in the heart of the city is something we take pride in, as it allows our guests easy access to all that the area has to offer. Whether it's exploring nearby attractions, dining at local restaurants, or simply enjoying the vibrant atmosphere, we're delighted that our location enhanced your stay. Should your travels bring you back to the area, we'd love to welcome you again for another enjoyable experience.Best RegardsHotel Amalfi

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely and well-situated. However, do not get a room near the elevator. It is very loud as people tend to scream in hallways waiting for the elevator at all hours.
Stayed 2 nights in Feb 2024

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been to this hotel a few times. It is consistently clean and well managed. The manager introduced himself and made me feel very welcome. The staff tries very hard to make their guests comfortable. I strongly recommend.
Stayed 5 nights in Jan 2024
Response from Alessandro on Feb 27, 2024
Dear David,Thank you for being a loyal guest and for sharing your positive experiences with us! We greatly appreciate your kind words about the cleanliness, management, and efforts of our staff.It's our priority to ensure that every guest feels comfortable and well taken care of during their stay. Your strong recommendation means a lot to us, and we look forward to continuing to exceed your expectations on future visits. If there's anything specific you'd like to see improved or any additional feedback you have, please feel free to reach out. We can't wait to welcome you back again soon!Best RegardsHotel Amalfi

10/10 Excellent

Jessica

Travelled with partner
Liked: Property conditions & facilities
The room was very clean and the staff was very helpful and attentive. It was very easy to get around from this location and the metro was close by.
Stayed 4 nights in Jan 2024
Response from Alessandro on Feb 1, 2024
Dear Jessica,We're delighted to hear about your positive experience at our hotel! It's great to know that you found the room very clean and that our staff was helpful and attentive.Our convenient location and proximity to the metro make it easier for our guests to explore the area.If you have any further feedback or suggestions on how we can make your next stay even more enjoyable, please feel free to share. We appreciate your kind words and look forward to welcoming you back in the future.Thank you for choosing our hotel!RegardsHotel Amalfi

8/10 Good

Yvonne

Travelled with group
Liked: Property conditions & facilities
Very central to station / colosseum/ restaurants/ supermarket
Stayed 3 nights in Jan 2024
Response from Alessandro on Feb 1, 2024
Dear YvonneWe're thrilled to hear that you found our location to be very central and convenient! Being close to the station, Colosseum, restaurants, and a supermarket can certainly enhance the overall experience for our guests.We hope you had a great time exploring the area and that your stay with us met your expectations.If you ever plan to visit again or have any specific feedback to share, please don't hesitate to let us know. Thank you for choosing our hotel, and we look forward to hosting you again in the future!Best RegardsHotel Amalfi

8/10 Good

Inna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to everything. Staff is nice and helpful. Breakfast was good but I found it weird that you need to pay extra for some things like fresh orange juice. Shower is small but I would say standard for European hotels.
Stayed 4 nights in Dec 2023
Response from Francesco on Jan 25, 2024
Hello Inna,Thank you for your review and the valuable feedback you provided about our hotel. We greatly appreciate your positive comments regarding our hotel's convenient location, friendly and helpful staff, and the overall quality of our breakfast.In response to your feedback regarding the paid fresh orange juice, we want to share some insights into our decision-making process. Initially, we offered complimentary fresh orange juice as part of our commitment to delivering an exceptional breakfast experience. Our dedication to supporting local producers and ensuring our guests enjoy high-quality, locally-sourced items, such as artisanal Italian cured meats, freshly baked croissants from a local bakery, and pastries from a nearby pastry shop, remains a key focus for us.However, we recently faced a situation where some guests were not considerate of others and consumed all the available oranges, which unfortunately made it impossible for other guests to enjoy our delightful freshly squeezed orange juice. What's important to note is that our staff was purchasing up to 20 kilograms of oranges daily, only to find unused glasses of juice, leading to significant wastage of this fresh and high-quality product. This situation was not in line with our mission of environmental responsibility and sustainability.After careful consideration, we debated whether to discontinue the service or maintain it with a symbolic fee. Ultimately, we decided to introduce a simbolic nominal fee, equivalent to half the market price, with the intention of regulating usage and ensuring that all guests have access to this service while still preserving the quality and uniqueness of our breakfast offerings.We sincerely hope that despite this change, your stay with us was enjoyable, and that you felt comfortable during your visit. We eagerly anticipate the opportunity to welcome you back in the future. If you have any further comments or questions, please do not hesitate to contact us.Warm regards,The Hotel Team

8/10 Good

Mildred

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Alessandro on Jan 23, 2024
Thank you for choosing to stay with us. We hope that your stay was pleasant and met your expectations.If there's anything specific you'd like to share about your experience, we would love to hear from you. Your feedback is invaluable in helping us improve andcontinue providing the best service possible.We look forward to the opportunity to welcome you back in the future.

10/10 Excellent

PIERRE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel a lot and I must say very rarely did I find the hotel staff so friendly, so helpful, so eager to make your stay pleasant and comfortable. This remark is valid for all staff at the Amalfi Hotel, from the gentleman at the front desk to the two persons in the breakfast room, without forgetting the lady who made up the rooms and of course, the Director. A big thanks to all as you really made a difference in treating guests like special persons. Pierre
Response from Fra N. on Dec 19, 2023
Dear Pierre,Thank you for sharing your wonderful experience at Hotel Amalfi! We are absolutely thrilled to hear that our team's dedication and friendliness significantly enhanced your stay. It's our aim to provide a memorable experience for each guest, and it's heartening to know that from the front desk to the breakfast room, and our housekeeping team to our Director, everyone made you feel special and well-cared for.Your kind words are a huge motivation for all of us, and we genuinely appreciate you acknowledging our efforts to treat every guest like a VIP. We look forward to welcoming you back and ensuring your next visit is just as delightful, if not more.Warm regards,The Team at Hotel Amalfi

4/10 Poor

Jesus

Liked: Cleanliness
Disliked: Staff & service
Not gay friendly. Visitors not allowed even with official ID.
Stayed 3 nights in Dec 2023
Response from Francesco on Dec 18, 2023
Dear Mr Jesus,Thank you for sharing your feedback. We're so sorry to receive this feedback from you.We would like to clarify the situation to ensure there is no misunderstanding regarding our policies and approach.When you inquired about having a guest in your room, we informed you that as per your booking of a double room, a visitor could indeed join you, provided that they registered with official ID. This policy is in accordance with Italian law and is standard practice in our establishment to ensure the safety and security of all guests.Upon the arrival of your guest, our team initiated the standard registration process in front of our two receptionists. However, we observed that your guest chose not to proceed with the registration, retrieving their ID and deciding against staying. We respected this decision and bid them a cordial farewell, as is our custom.We would like to emphasize that our hotel respects the sexual orientation of all our guests and does not differentiate or discriminate based on this. We are not privy to the personal details of our clients' lives, including their sexual orientation. Our request for ID registration is a standard procedure applied equally to all guests and visitors, regardless of any personal attributes.We regret any discomfort or misunderstanding this situation may have caused. Our aim is always to provide a welcoming and inclusive environment for all guests. We appreciate your feedback and hope to have the opportunity to serve you better in the future.Best regards,

8/10 Good

James

Response from Alessandro on Feb 27, 2024
Dear James,Thank you for staying with us!We will wait you in our Hotel.Best RegardsHotel Amalfi

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Alessandro on Nov 21, 2023
Dear Mark,Thank you so much for choosing to stay with us! We're thrilled to hear that you had a positive experience during your visit.Your satisfaction is our top priority, and it's wonderful to know that you enjoyed your stay. We eagerly await your return and look forward to hosting you once again in the future.Best RegardsHotel Amalfi

10/10 Excellent

Andres

Stayed 2 nights in Nov 2023
Response from Fra N. on Dec 19, 2023
Dear Andres,We are truly delighted that you selected our hotel for your recent stay! It's a pleasure to learn that your visit was a memorable one.Your comfort and enjoyment are our utmost concerns, and we're overjoyed to hear that your stay met your expectations and can't wait to welcome you back to Hotel Amalfi.Warmest Regards,Hotel Amalfi Team

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Alessandro on Nov 9, 2023
Thank you for taking the time to leave a review! We're thrilled to hear that you had a positive experience. Your feedback is invaluable to us, and we hope to welcome you back soon. Thank you for staying with us!

10/10 Excellent

Jose, Fort Lee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
very helpful and accommodating staff
Stayed 2 nights in Nov 2023
Response from Alessandro on Nov 9, 2023
Dear Jose, We're so pleased to hear that you found our staff helpful and accommodating. It's always our goal to provide the best service possible, and knowing we've made a positive impact on your stay is very rewarding for us. Thank you for your review, and we look forward to the opportunity to serve you again!

10/10 Excellent

Sarah

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great. Francisco and staff were so welcoming and accommodating. We arrived after a 7 minute walk from the train station. Our room was small as others have mentioned but we expected that. Our friends had a larger room with couch and bath tub in the bathroom/shower versus our little corner shower which would be difficult for larger people. There are options in room choices so be sure to specify your needs when booking. There is a nice roof top patio seating area with views of the basilica where we enjoyed a bottle of wine with our friends. The bar downstairs will deliver drinks to you also. We didn’t have the breakfast but it looked alright. Beds where comfortable and room very clean. Hotel provides luggage storage for day and called a taxi for us to head to airport when we were ready to leave. Would definitely stay there again.
Stayed 1 night in Oct 2023
Response from Fra N. on Nov 9, 2023
Dear Sarah,Thank you for taking the time to review our hotel. We're thrilled to hear that our team made your stay enjoyable and that you found our proximity to the Termini Station and the Colosseum convenient. It's great to know that you were prepared for the room size and that our variety of room options catered to different needs. We're delighted that you and your friends were able to relax and enjoy the views from our rooftop patio. Your mention of the bar service and our other amenities like luggage storage and taxi arrangements is much appreciated. While you didn't try our breakfast, we hope to have the opportunity to impress you with it on your next visit. We look forward to welcoming you back to our hotel in the future. Thank you again for your feedback!

10/10 Excellent

Stefanie

Stayed 1 night in Oct 2023
Response from Alessandro on Nov 15, 2023
Dear Stefanie,Thank you for taking the time to leave a review! We're thrilled to hear that you had a positive experience. Your feedback is invaluable to us, and we hope to welcome you back soon. Thank you for staying with us!

10/10 Excellent

Shannon

Stayed 2 nights in Oct 2023
Response from Alessandro on Oct 11, 2023
Thank you for taking the time to leave a review! We're thrilled to hear that you had a positive experience. Your feedback is invaluable to us, and we hope to welcome you back soon. Thank you for staying with us!

10/10 Excellent

Ronald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Fra N. on Oct 5, 2023
Thank you for taking the time to leave a review! We're thrilled to hear that you had a positive experience. Your feedback is invaluable to us, and we hope to welcome you back soon. Thank you for staying with us!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed this quaint little boutique hotel. The front desk staff were exceptionally helpful and courteous. I enjoyed the complementary Buffay breakfast. The location is walkable to everything great, including the Roman train terminal, as well as the Colosseum.
Stayed 3 nights in Sep 2023
Response from Fra N. on Oct 5, 2023
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay at our boutique hotel. Our team takes great pride in offering top-notch service, and we're glad to know our front desk staff made a positive impression on you. It's also heartening to hear that our complementary buffet breakfast and central location enhanced your experience. We hope to have the pleasure of welcoming you back on your next visit to Rome. Thank you so much!

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we had was very nice and faced the street which had a beautiful view of the Piazza. The ceiling was really cool with the painting.
Stayed 1 night in Sep 2023
Response from Fra N. on Oct 5, 2023
Thank you for sharing your experience! We're delighted to hear that you enjoyed your room with its view of the Piazza. Our historic building and the frescoed ceilings are some of the unique features we're proud of, and we're glad they added to the charm of your stay. We hope to welcome you back soon for another memorable experience. Grazie for choosing our hotel!

10/10 Excellent

Neville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect position to see Rome. Great hotel in a position to walk most places. Hop on bus right there of you want it. Breakfast is ideal for getting going for the day. Staff could not do any better. Highly recommended for anyone going to Rome
Stayed 4 nights in Sep 2023
Response from Fra N. on Oct 5, 2023
Thank you so much for your wonderful feedback! We're thrilled to hear that you found our location perfect for exploring Rome and appreciated the convenience of the hop-on bus nearby. It's heartening to know that our breakfast offerings set the right tone for your day and that our staff met your expectations with their service. Your recommendation means a lot to us, and we hope to welcome you back on your next visit to Rome. Grazie mille for choosing our hotel!

10/10 Excellent

Veronica Rivas, Lancaster

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the location of this hotel and it was very convenient for our stay in Rome.
Stayed 8 nights in Sep 2023
Response from Fra N. on Oct 5, 2023
Thank you for your kind feedback. We're delighted to hear that you loved our location and found it convenient for your visit to Rome. It's our pleasure to ensure our guests have a comfortable and memorable stay. We hope to welcome you back on your next trip to the city. Grazie for choosing us!

8/10 Good

Yordan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to train station. Excellent location. Walkable distance tp Colosseum and other important places to see in Rome. Small restaurants close to hotel relatively cheap for dining. Next to beautiful church Santa Maria Majiore. Everything inside was new or recently renovated. Very clean and very nice breakfast. The shower cabin was small but convenient. The air conditioner was very noisy but for 2 nights was not a problem. The rooms are small compare to standard hotel rooms but everything was very conveniently placed. The bathroom was fully renovated and the cabin had a multifunction shower panel.
Stayed 2 nights in Aug 2023
Response from Alessandro on Sep 15, 2023
Dear Yordan,Thank you so much for your thoughtful and detailed review. We are delighted to hear that you enjoyed your stay with us and appreciated our prime location near the train station and popular tourist destinations like the Colosseum and Santa Maria Maggiore.It's great to know that you found the restaurants nearby to be affordable and enjoyed our breakfast offerings. We're also pleased to hear that you appreciated the cleanliness and recent renovations.We do apologize for the noise from the air conditioner and the smaller room and shower cabin sizes. Your comfort is our priority, so your feedback is valuable for us as we continue to improve our amenities and services.We are particularly glad you enjoyed the newly renovated bathroom with its multifunction shower panel. Your kind words serve as encouragement to our team to continue offering the high level of service and comfort our guests expect.If you're ever in Rome again, we would love to have the opportunity to welcome you back for another pleasant stay.Best regards,Hotel AmalfiAlessandro

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Excellent, friendly staff. The room was clean and we had the option of daily housekeeping. Good location where we could walk to a lot of the places we wanted to go.
Stayed 2 nights in Aug 2023
Response from Fra N. on Sep 7, 2023
Dear Susan,Thank you for your wonderful review! We're thrilled to hear you enjoyed our friendly staff, clean rooms, and convenient location. Your satisfaction is our top priority, and it's rewarding to know we met your expectations.We look forward to welcoming you back on your next visit.Best regards,Hotel Amalfi

10/10 Excellent

Hayri

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Fra N. on Sep 7, 2023
Thank you for your positive review! We're thrilled you enjoyed your stay and look forward to welcoming you back soon.

8/10 Good

Antony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Aug 2023
Response from Fra N. on Sep 7, 2023
Thank you for your positive feedback! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon.

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible staff with a quiet and clean room. I would definitely suggest this property
Stayed 3 nights in Aug 2023
Response from Fra N. on Sep 7, 2023
Dear Pedro,Thank you for your glowing review! We're delighted to hear that you enjoyed our staff's service and found your room to your liking. Your recommendation means a lot to us.We look forward to welcoming you back in the near future.Best regards,

8/10 Good

LIN, COLUMBIA

Liked: Cleanliness, staff & service, property conditions & facilities
The room I stayed was surprisingly clean, though room size was a bit small. Staff were generally friendly and helpful. A reserved buffet breakfast of €8 was a good deal.
Stayed 4 nights in Jul 2023
Response from Francesco on Aug 17, 2023
Dear LIN,Thank you for sharing your experience with us. Given our historical nature, space can sometimes be limited comparing with newly built hotel . We're delighted that you appreciated the cleanliness of your room, and our staff's friendliness . Additionally, we're glad you took advantage of our special offer: while the regular breakfast price is 12 per person, purchasing it in advance enables you to enjoy it for only 8. We look forward to having the pleasure of hosting you again in the future.Regards

10/10 Excellent

A. Ellis Von Cannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Francesco on Aug 17, 2023
Thank you so much for your positive review! We're thrilled to hear that you had a great experience at our hotel. Our team works hard to provide the best service possible, and it's truly rewarding to know that we succeeded in making your stay enjoyable. We hope to have the pleasure of hosting you again in the future. Regards!

8/10 Good

Kaitlin

Stayed 3 nights in Jul 2023
Response from Fra N. on Sep 7, 2023
Thank you for your positive review! We're thrilled you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like this little hotel. It is very unassuming from the outside but once inside it was so unique and special. I had a small room on the first floor, with my own private outdoor terrace. The staff were welcoming and helpful at all times, especially Alexander who met me on my first day. Breakfast was included and there was a great variety of food to choose from. I highly recommend this hotel to anyone wanting to stay in the neighbourhood near the Coliseum, Spanish Steps and the train station.
Stayed 3 nights in Jul 2023
Response from Fra N. on Jul 29, 2023
Dear Holly,Thank you so much for your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our little hotel. We take great pride in offering a unique and special ambiance to our guests, and we're delighted that it made a lasting impression on you.It's heartening to know that you appreciated the charm of your small room on the first floor, complete with your own private outdoor terrace. Our team, especially Alexander, is truly dedicated to ensuring our guests feel welcomed and well taken care of throughout their stay, and we are glad that their efforts made a positive impact on your visit.We're also delighted that you enjoyed our breakfast selection. Providing a variety of delicious options is important to us, and we're happy it added to the overall enjoyment of your stay.We sincerely appreciate your recommendation to other travelers who wish to explore the neighborhood near the Coliseum, Spanish Steps, and the train station. It's a privilege to be in such a convenient location for our guests to explore and experience the beauty of the city.Once again, thank you for choosing to stay with us and for sharing your kind words. Should you plan to visit the area again, we would be thrilled to welcome you back for another memorable stay.Best regards,Hotel Amalfi

8/10 Good

JANE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location close to the heart of old Rome. We caught the hop on hop off bus which stops nearby. We parked right outside in the street. Walkable location to many of the interesting sites. Very secure entry from the street and safe. All the ceilings in the hotel are unique hand painted frescos.
Stayed 1 night in Jul 2023
Response from Fra N. on Jul 29, 2023
Dear Jane,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you had a wonderful stay at our hotel and that you found our location to be very convenient, close to the heart of old Rome. Being within easy reach of the hop-on-hop-off bus stops and having parking available right outside made it convenient for you to explore the city at your own pace.We are thrilled to know that you found our location to be within walking distance to many interesting sites. Rome is a city rich in history and attractions, and we strive to offer our guests a convenient base to explore and immerse themselves in the beauty of this ancient city.Our hand-painted frescoed ceilings are indeed unique, and we're delighted that you appreciated the artistry and the historical charm they bring to our hotel. Preserving and showcasing the heritage of Rome is essential to us, and we are glad it contributed to your memorable experience.The safety and security of our guests are of utmost importance to us, and we're pleased to know that you felt secure during your stay with us.Once again, thank you for choosing our hotel for your stay in Rome, and we hope to have the pleasure of welcoming you back in the future.Best regards,Hotel Amalfi

8/10 Good

Mick

Travelled with family
Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Fra N. on Jul 29, 2023
Thank you! We're glad you enjoyed your stay.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent
This was a cute little hotel. The room was comfortable with almost everything you might need. The wifi signal was extremely weak, and it cut in and out continuously. It's well situated as it's close enough to Termini station without being right on top of it. Overall a good experience.
Stayed 2 nights in Jul 2023
Response from Fra N. on Jul 29, 2023
Dear Sandra,Thank you for your valuable feedback on your recent stay at our cute little hotel. We appreciate your kind words about the comfortable room and the overall good experience you had during your visit.We would like to sincerely apologize for the inconvenience you experienced with the weak and intermittent wifi signal during your stay. Your comments have been taken seriously, and we're pleased to inform you that we have taken immediate action to address this issue. As of July 28, we have upgraded our internet infrastructure to provide one of the fastest wifi connections available in the city, now accessible in every room. We believe this enhancement will significantly improve the online experience for all our guests.We are thrilled to offer this improved internet service, and we hope it will exceed your expectations during your future visits to our hotel.Once again, thank you for your valuable feedback and for choosing to stay with us. We look forward to welcoming you back soon and providing you with an even more enjoyable stay.Best regards,Hotel Amalfi

8/10 Good

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Friendly, helpful staff. Clean. Only thing is thin walls. I heard another guests alarm going off at 5am. Not fun.
Stayed 3 nights in Jul 2023
Response from Fra N. on Jul 29, 2023
Dear Lucy,Thank you for taking the time to share your thoughts about your recent stay at our lovely hotel. We truly appreciate your kind words regarding our friendly and helpful staff, as well as the cleanliness of our establishment.We would like to apologize for the inconvenience you experienced with the thin walls and the disturbance caused by another guest's alarm going off at 5 am. We understand how frustrating this can be, and we sincerely regret any disruption it may have caused to your rest.Please know that we take such feedback seriously, and we will certainly look into ways to address this issue to ensure a more peaceful and comfortable environment for all our guests.We hope that this isolated incident did not overshadow your overall experience, and we are grateful for your understanding. If there is anything else you would like to share or if you have any further suggestions, please feel free to reach out to us directly.Once again, thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for a more pleasant stay in the future.Best regards,Hotel Amalfi

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Such a cute hotel and in a fantastic location. Staff was very friendly and helpful.
Stayed 1 night in Jun 2023
Response from Fra N. on Jul 29, 2023
Dear Jeffrey,Thank you for your wonderful review of our cute hotel! We're delighted to hear that you had a fantastic experience during your stay with us and that you enjoyed our fantastic location.Our team takes great pride in providing excellent service, and we're thrilled that our staff's friendliness and helpfulness made your stay even more enjoyable.It's heartening to know that you appreciated the convenience of our location, and we hope it allowed you to explore and experience the best that our city has to offer.Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another fantastic experience in the future.Best regards,Hotel Amalfi

10/10 Excellent

Agnes

Stayed 3 nights in Jul 2023
Response from Fra N. on Aug 7, 2023
Thank you!

8/10 Good

John, whittier

Liked: Cleanliness, staff & service, property conditions & facilities
This is a boutique hotel, meaning that all rooms have some pluses and minuses. In our opinion 12 euro breakfast was not worth it and this was the only hotel stay where there was no coffee maker in the room. (you have to buy a drink package to get coffee in the mooring) The rooftop patio was wonderful along with the staff that served the drinks. We had a room issue one night and they provided us another room immediately. Would we stay here again? Maybe.
Stayed 4 nights in Jun 2023
Response from Fra N. on Jun 22, 2023
Dear John,Thank you for sharing your thoughts on your recent stay at our boutique hotel. We appreciate your understanding of the unique aspects of boutique accommodations, which can come with both positives and negatives.We understand that you found the 12 euro breakfast to be not worth it in your opinion. We would like to emphasize that we have made a deliberate choice to invest in high-quality products to provide our guests with an exceptional dining experience. For instance, our breakfast includes a selection of fine Italian cured meats such as prosciutto crudo, prosciutto cotto, Pancetta di Martina Franca, Capocollo Re della Valle, Salame Pugliese, and Salsiccia Teodolinda (sweet or spicy). Additionally, we offer a variety of cheeses, including Parmigiano Reggiano DOP aged for 24 months, smoked scamorza, caciocavallo, and various types of pecorino. Fresh fruits, which may not be commonly found in hotels, are delivered daily. Furthermore, our scrambled eggs are made using fresh farm eggs of superior quality, properly preserved and managed, compared to the long-lasting preparations typically found in many establishments. We also have a machine capable of preparing fresh pancakes on the spot, along with all the other typical breakfast items such as bacon, croissants, and various cakes.Regarding coffee amenities, we provide complimentary tea and a kettle in the room for our guests' convenience. If you prefer coffee in the morning, we offer two options. You can purchase our breakfast package, which includes coffee, or opt for our Easy Drink Package. The Easy Drink Package costs 15 euros per person for the entire stay and includes the following benefits:- One water bottle provided upon arrival, with the option to refill it 24 hours a day at our dispenser.- Access to our automatic machine, offering a wide selection of beverages beyond just coffee.- Complimentary freshly squeezed orange juice during breakfast hours.- A 10% discount on all drinks at the bar.We're delighted to hear that you enjoyed our wonderful rooftop patio and the attentive service provided by our staff during the drink service. We understand that you experienced a room issue, and we apologize for any inconvenience caused. We're glad to hear that our team promptly provided you with another room, ensuring your comfort during your stay.Your feedback is valuable to us, and we appreciate your consideration of staying with us again in the future. We strive to continuously improve our offerings and provide a memorable experience for our guests.Thank you for sharing your thoughts, and we hope to have the opportunity to welcome you back for an even better stay.Best regards,Hotel Amalfi

10/10 Excellent

Marc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I had a great day at the Hotel Amalfi. My room was small, but clean and very well air-conditioned in the summer. I also had a little area outside my room where I could sit and have a coffee that was beautiful. They also have a roof Terrace with a spectacular view of Santa Maria Maggiore. I am a painter and I did a painting from the balcony in the morning. I would be happy to stay here again.
Stayed 3 nights in Jun 2023
Response from Fra N. on Jun 22, 2023
Dear Marc,Thank you for sharing your wonderful experience at Hotel Amalfi. We're thrilled to hear that you had a great stay with us. While your room may have been small, we're glad to know that it was clean and well air-conditioned, providing a comfortable environment for your summer visit. It's lovely to hear that you had a charming area outside your room where you could sit and enjoy a coffee. We believe that such peaceful spots can enhance the overall experience for our guests.We're delighted that you took advantage of our roof terrace and enjoyed the spectacular view of Santa Maria Maggiore. It's fantastic to hear that you, as a painter, found inspiration in the view and even created a painting from the balcony in the morning. We aim to provide memorable experiences, and it's wonderful that our hotel contributed to your artistic endeavors.We would be more than happy to welcome you back for another stay in the future. Thank you for choosing Hotel Amalfi, and we look forward to accommodating you again.Best regards,Hotel Amalfi

10/10 Excellent

DANIEL, Homestead

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and very clean.
Stayed 3 nights in May 2023
Response from Fra N. on Jun 22, 2023
Dear Daniel,Thank you for taking the time to leave a review of your recent stay. We're delighted to hear that you found our staff friendly and that our hotel was very clean. Providing excellent customer service and maintaining a clean environment are top priorities for us, and we're glad that we met your expectations in these areas.We appreciate your feedback and hope to have the opportunity to welcome you back for another pleasant stay in the future.Best regards,Hotel Amalfi

8/10 Good

Erik, North Miami

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is good, staff excellent, the only thing that it was a little uncomfortable the room is very small if you going with your child there is not space in it.
Stayed 4 nights in May 2023
Response from Fra N. on Jun 3, 2023
Thank you for your feedback. We understand your concern about the limited space in the room, especially when traveling with a child. We would like to mention that as our hotel is located in a historical building, the available space for each room can be limited. We strive to make the most of the available space while maintaining the unique charm and character of the building. However, we apologize if it did not meet your specific needs in terms of room size. If you plan to visit us again, we recommend contacting our reservation team in advance so that we can explore alternative options that may better accommodate your requirements. We appreciate your understanding and thank you for choosing our hotel.

10/10 Excellent

APRIL VALLI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean, smaller rooms than US but very nice.
Stayed 3 nights in May 2023
Response from Fra N. on May 27, 2023
Thank you for your review. We appreciate your positive feedback regarding our great location and cleanliness. We take pride in offering a pleasant and well-maintained environment for our guests.While our room sizes may be smaller compared to those in the US, we are glad to hear that you found them very nice. We understand that different regions have varying standards when it comes to room sizes, and we strive to make the most of the available space to provide a comfortable and enjoyable stay.Your satisfaction is important to us, and we appreciate your understanding and acknowledgment of our efforts. We hope that despite the smaller rooms, you had a pleasant and memorable experience during your stay.Thank you once again for your review, and we look forward to welcoming you back in the future for another great stay.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely area. Neat old buildings. Close to Termini station
Stayed 1 night in May 2023
Response from Francesco on May 18, 2023
Dear James,Thank you for sharing your review. We're glad to hear that you enjoyed the lovely area surrounding our hotel. The neat old buildings in the vicinity add to the charm and character of the location.We're also pleased to know that our hotel's proximity to Termini station was convenient for you. Being close to the station makes it easier for our guests to access transportation options and explore Rome's various attractions.We appreciate your feedback and hope you had a pleasant stay with us. Should your future travels bring you back to Rome, we would be delighted to host you again.Regards

6/10 Okay

Anthony

Liked: Cleanliness
Disliked: Room comfort
Good location but overpriced
Very small hotel but in a decent location. The room we had was just a bed and a small bathroom, and I think what we paid was high. It was pretty close to the sights of Rome but nothing remarkable. The staff was mostly pleasant but the breakfast wasn’t that great. I think they over charged for what we received.
Stayed 5 nights in May 2023
Response from Fra N. on May 16, 2023
Dear Anthony, We genuinely appreciate your feedback. We are pleased that you found our location convenient, although we acknowledge your disappointment with the size of the room and the limited amenities provided. We apologize if you felt that the price you paid was not commensurate with the value received.It is important to note that our historical hotel may have smaller spaces compared to newer buildings, but it offers a unique and captivating charm that can only be found in such distinguished establishments. The architectural features and ambiance of our historic building have been admired by many discerning travelers.Furthermore we believe that the hotel's close proximity to attractions still provides a significant advantage for our guests. It allows for easy access to the captivating wonders and cultural landmarks that Rome has to offer.We are sincerely sorry that the breakfast did not meet your expectations. Your feedback is highly valued, and we will take it into serious consideration as we strive to continually improve and enhance our offerings.In addition, it is important to keep in mind that Rome is a highly popular tourist destination, particularly during peak seasons, which can result in higher prices for accommodations citywide. We recommend booking in advance to secure the best rates and taking advantage of special offers, such as early booking discounts, to potentially offset some of the associated costs.We greatly appreciate your understanding and feedback. Ensuring a memorable and enjoyable experience for our guests is our utmost priority, and your valuable insights help us identify areas for further improvement. Despite the limitations mentioned, we sincerely hope that you were able to appreciate and enjoy the distinctive aspects of our historical hotel during your stay.It is our sincere hope to have the opportunity to welcome you back in the future, providing you with an even more exceptional and rewarding experience.RegardsHotel Amalfi

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff. Got anything we needed. Called a private transfer for us to the airport. Rooms are small but it’s a small historic hotel so that is to be expected. Nice rooftop sitting area.
Stayed 4 nights in Apr 2023
Response from Fra N. on May 11, 2023
Dear Guest,Thank you for taking the time to review your experience at our hotel. We are delighted to know that our staff made a great impression on you and were able to fulfill all of your requests, including booking a private transfer to the airport.We are aware that the rooms in our historic hotel are of a small size, however, we are glad that you found our rooftop terrace enjoyable.We are also happy to read that you appreciated the cleanliness of our property, its condition and facilities.Thank you again for your review. We hope to have the opportunity to welcome you back to our hotel in the future.RegardsHotel AmalfiFrancesco

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem for the discerning tourist
This was a last-minute reservation as my AirBnB host canceled on me last minute. The location was very good and convenient for accessing the bus and main train station. The breakfast was good. My biggest complaint was that the room was small so not conducive for work (I was in Rome for business)--would not be a problem if I were a tourist. The internet was really bad. They do provide you with a personal mifi but even that was quirky at times and I had to remember to bring it to breakfast if I wanted to read my email there (the internet was not great there either). Again the email would have been less of an issue if I were not there for work. The staff was pleasant and helpful and the decor was a nice touch.
Stayed 8 nights in Apr 2023
Response from Fra N. on May 11, 2023
Dear Victor,Thank you for taking the time to review your recent stay with us. We are glad to hear that you found our location convenient and enjoyed our breakfast. We are sorry to hear that the size of the room was not conducive to work and that the internet connection was not up to your expectations. We are currently making some infrastructure improvements, and in a few weeks, the connection will be amazing. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.Best regards,Hotel AmalfiFrancesco