Dear Sherriwe thank you for choosin to stay with us and for sharing your impression.We are glad to read that you appreciated our convenient location.Next time, if you will geve us another opportunity we will put even more commitment, in order to have the best evaluation from you !Kind regardsValentina D.Room Division Manager

Dear Steenathank you for choosing to stay at FH55 Grand Hotel Palatino and for sharing your valuable feebdack with us.We are happy to read that you had a positive impression of your experience with us.Thank you also for reporting those aspects you liked less, we will take action to improve this aspects of our service.Hope to welcome you back in future, we assure our best attention all timeSincerelyValentina D.Room Division Manager

Dear DionisioThank you very much for taking the time to leave your kind feedback following your recent stay at Grand Hotel Palatino.We were really happy to read that you have enjoyed the services and facilities at the hotel and we look forward to welcoming you back once again in the future.Kind regards,ValentinaRoom Division Manager

Dear Christine,Thank you very much for taking the time to leave your kind feedback following your recent stay at Grand Hotel Palatino.We were really happy to read that you have enjoyed the services, your room and the location and that you loved ou breakfast.We look forward to welcoming you back once again in the future.Kind regards,Valentina DavaniRoom Division Manager

Dear Ericwe thanks a lot for your kind feedback ! We are thrilled to read that you found a warm hospitality ! We will share your comment for sure with our Staff and your kind words of appreciation will make them happy. We hope to welcome you back in future !Kind regardsValentina DavaniRoom Division Manager

Dear Albertwe thanks a lot for your feedback. We are happy to read that your stay was pleasant.With pleasure we inform you that we have in programs renovation works. We do hope to welcome you back soon and show you our fantastic rooms.Kind regardsValentina DavaniRoom Division Manager

Thanks a lot Ronald for the top rating assigned!We do hope to welcome you back in future.SincerelyValentina DavaniRoom Division Manager

Dear Lawrence,we are happy that you appreciated our location and the kindness of the staff, they will be immediately informed.On the other hand we are sorry that everything else has not met your expectations, we always try to do our best to make our guests feel at home, if you had reported the problem to us we would try to solve it with a change of room or a check of the water pressure and air conditioning, the reception is always open and ready to assist you.we hope to be able to regain your trust and host you again at the Grand Hotel Palatino. Kind regards

Dear Zacherey,Your generous score and even more your wonderful comments are truly appreciated and they inspire us to keep improving.We hope to welcome you back in the near future!Kind regards,

Dear Paul,Thank you very much for having shared your feedback.We love to see that you enjoyed your stay at Grand Hotel Palatino! Looking forward to welcome you back in the near futureKind regards

Dear Toniwe thanks a lot for the lovely comment and the top rating assigned !Hope to welcome you back very soonWarmest regardsValentina DavaniRoom Division Manager

Dear Matt,thank you for having rated our hotel.I am happy to see that you enjoyed your stay but I have noticed that we did not exceed your expectations.If you have any suggestion please, do not hesitate to share it with us!Kind regards,

Dear Haydee Castillo,Your generous score and even more your wonderful comments are truly appreciated and they inspire us to keep improving to extend personalized experiences to our Guests.Thank you for your motivating recognition and kind regards,

Dear Jordan,Thank you for taking the time to review the Grand Hotel Palatino!All feedback from our customers are always more than appreciated as it allows us to do better and better. We can see that almost everything was up to your expectation like location, breakfast and room...so sorry to see that the restaurants recommended by the front desk have not been good.It is our hope that we will have the pleasure of welcoming you back.Kind regards,

Dear Marc,Thank you so much for having shared your amazing feedback with us!We love to see that you enjoyed your stay at Grand Hotel Palatino and especially our location! Looking forward to welcome you back in the near futureKind regards

Dear Maria,We're very sorry that you've not been completely satisfied with our rooms, we always do our best in order to keep them up having a high occupation percentage, maybe yours needs some maintenance on the windows for soundproofing, thanks for the tip our maintainer is working on it.Our staff is 24h available for our guests, in order to assist them with every requests, like having slippers or bathrobe! We will update your profile but please, next time don’t hesitate to contact our Reception and we will make everything for you.We hope you will give us another chance!Our warmest regards,

Dear Emma,Thank you for taking the time to share your impressions of your recent stay at the Grand Hotel Palatino.We are delighted to hear that you had an overall positive experience at our hotel, with a special mention of appreciation for our staff.We will definitely share with them, such comments are a sincere incentive to work better.Thanking you once again, we look forward to welcoming you again in the near future.Sincerely,

Dear Jaime,thank you very much for sharing your feedback regarding your stay at Grand Hotel Palatino.We really value our customers' feedback as it allows us to do always better. We regret to learn that we were not able to meet your expectations at this time, we are committed to ensure that our guests feel special and comfortable and we take into great consideration all the feedback that they provide to us.Hope that we will be able to show you our great level of service should we have the chance to welcome you back to Grand Hotel Palatino in the near future.Warm regardsOmar Djebali Reception Shift Leader

Dear Fereen,thanks a lot for choosing to stay at Grand Hotel Palatino and for sharing your impression with us. We are glad to read that you appreciated many things like the location, reception staff and the food in our restaurant, as well as the air conditioning which is very useful in this very hot period.On the other hand we are sorry to learn that your stay was not in line with our standard of quality, regarding the room not cleaned on the 17th, the “do not disturb” tag was hanging on the door handle and for this reason we did not clean the room, sorry that you had to wait for clean towels. We hope to have the opportunity to welcome you back at Grand Hotel Palatinou. Omar Djebali Reception Shift Leader

Dear Debra,Thank you so much for having shared your amazing feedback with us!hope to host you againWarm regards