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Reviews of Anantara Palazzo Naiadi Rome Hotel - A Leading Hotel of the World

5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 708 out of 1002 reviews" "
Rating 8 - Good. 173 out of 1002 reviews" "
Rating 6 - Okay. 66 out of 1002 reviews" "
Rating 4 - Poor. 28 out of 1002 reviews" "
Rating 2 - Terrible. 27 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

alexander, las vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to train station, restaurants & shopping.
Stayed 3 nights in Mar 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I could give this hotel 10 stars. Everything about the hotel was beyond our expectations. As soon as we arrived, the staff was friendly, welcoming, and helpful. Multiple people came to say hello and ask if there was anything they could do to help make our stay more enjoyable. The hotel itself exudes luxury. The beds are super comfortable, the room is spacious, and the shower and amenities are amazing. After a long day of touring Rome, it is wonderful to back to this hotel. I also want to give a special call-out to the concierge who went above and beyond researching the VAT tax refund requirements and helping us figure out how to get the required paperwork. I HIGHLY recommend this hotel. I can’t wait to come back to stay!

10/10 Excellent

Sargun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Property
Stayed 1 night in Feb 2024
Response from Laura Anastasio Guest Relations & Quality Manager on Feb 15, 2024
Dear Sargun,Thank you very much for your kind feedback.We hope to welcome you back soon.Kindest Regards,

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Teymour

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

madhusudan

Stayed 2 nights in Jan 2024

8/10 Good

madhusudan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with great amenities, excellent staff services and their spa and masseuse were super . The only negative is the road noise at night although the hotel says rooms are sound proof
Stayed 5 nights in Dec 2023
Response from Laura Anastasio Guest Relations & Quality Manager on Jan 18, 2024
Dear Guest,Thank you very much for your kind review.We are glad to read that you have valued your stay with us.We hope to welcome you back soon and it will be our great pleasure to allocate you to an internal room in order to assure you a good night sleep.Sincerely,

2/10 Terrible

English

Stayed 1 night in Dec 2023

10/10 Excellent

Myisha Michelle, Los Angeles

Stayed 5 nights in Dec 2023
Response from Laura Anastasio Guest Relations & Quality Manager on Jan 8, 2024
Dear Mrs. Michelle,Thank you for your review!We hope to welcome you back soon.Sincerely,

2/10 Terrible

Alejandro

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Laura Anastasio Guest Relations & Quality Manager on Jan 5, 2024
Dear Mr. Barajas,I am quite surprised to see your review with such a low score which I strongly believe we do not deserve.As you know we tried our best to accommodate your several requests for which you thanked us very much.I would really appreciate if you could review your score for us.I shall thank you anyway for you feedback.Regards,

10/10 Excellent

Hilda

Stayed 1 night in Nov 2023
Response from Laura Anastasio Guest Relations & Quality Manager on Jan 5, 2024
Dear Mrs. Hilda,Thank you very much for scoring us 5 out of 5 on Expedia.comWe are pleased that you have valued your stay with us.We are looking forward to welcoming you back soon.Sincerely,

10/10 Excellent

Aram

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff , super friendly and very helpful
Stayed 6 nights in Nov 2023
Response from Laura Anastasio Guest Relations & Quality Manager on Nov 28, 2023
Dear Mr. Aram,Thank you for scoring us 5 out of 5.We are glad that you enjoyed your stay.We hope to welcome you back soon.Sincerely,

10/10 Excellent

CHAITHANYA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So elegant… staff are extremely helpful and love love love the ambiance…
Stayed 1 night in Nov 2023
Response from Laura Anastasio Guest Relations & Quality Manager on Nov 28, 2023
Dear Chaithanya,Thank you for scoring us 5 out of 5.We are glad that you enjoyed your stay.We hope to welcome you back soon.Sincerely,

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Rome
The staff was amazingly attentive and kind. The location was in a prime location, and the quality of the stay exceeded our expectations.
Stayed 3 nights in Nov 2023
Response from Guest Relations & Quality Manager on Nov 21, 2023
Dear Brian,Thank you for taking the time to share your kind review via Expedia.We are glad to read you have valued your stay at Anantara Palazzo Naiadi Rome Hotel.Sincerely,

10/10 Excellent

Raj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had one of the best stays in Anantara Palazzo hotel. The location was perfect. Rooms were in excellent condition. Staff was so kind and helpful
Stayed 3 nights in Nov 2023
Response from Laura Anastasio Guest Relations & Quality Manager on Nov 21, 2023
Dear Raj,Thank you for scoring us 5 out of 5 via Expedia.We are trilled to read that we have met your expectation in terms of product and services.We hope to welcome you back soon.Sincerely,

6/10 Okay

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Location is great, everything is very close by.
Stayed 3 nights in Nov 2023
Response from Laura Anastasio Guest Relations & Quality Manager on Nov 16, 2023
Dear Maria,Thank you for your review.I am glad to read that you have appreciated our hotel location. However I am surprised to see that you scored us 3 out of 5. I would really appreciate if you could contact me directly in order to improve in the future what you did not value.I hope you will give us the chance to welcome you back to Anantara Palazzo Naiadi Rome Hotel soon.Sincerelly,

10/10 Excellent

Antolin

Stayed 4 nights in Oct 2023
Response from Laura Anastasio Guest Relations & Quality Manager on Nov 28, 2023
Dear Mr. Antolin,Thank you for scoring us 5 out of 5.We are glad that you enjoyed your stay.We hope to welcome you back soon.Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Laura Anastasio Guest Relations & Quality Manager on Oct 23, 2023
Dear Guest,Thank you for taking the time to give us 10 out of 10 on Expedia.We are happy to learn that you have enjoyed your time with us.Sincerely,

10/10 Excellent

Jeffrey

Stayed 1 night in Oct 2023
Response from Laura Anastasio Guest Relations & Quality Manager on Nov 16, 2023
Dear Jeffrey,Thank you for scoring 5 out of 5 on Expedia We hope to welcome you back soon.Sincerely,

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Laura Anastasio Guest Relations & Quality Manager on Oct 23, 2023
Dear Kathleen,Thank you for scoring us 10 out of 10 on Expedia.We strive everyday to provide the best customer service to our guest and happy to see that we have met your expectations.Sincerely,

8/10 Good

David

Stayed 3 nights in Sep 2023
Response from Laura Anastasio Guest Relations & Quality Manager on Oct 23, 2023
Dear David,Thank you for your nice score.We hope to welcome you back soon.Regards,

10/10 Excellent

David

Liked: Property conditions & facilities
Staff excellent and the hotel excellent, food and breakfast would be hard to beat
Stayed 4 nights in Sep 2023
Response from Institutional Relations and Business Development D on Sep 26, 2023
Dear Guest,thank you for your feedback on Expedia.com It has been a pleasure having made your stay a great one. Your delightful feedback will be shared with the whole staff! We would love to welcome you again and providing you with an even better experience.Warmest RegardsGMarzio P

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cinque stelle!
Beautiful, grand building, very well located being an easy walk to most top tourist spots, and amazing service from very friendly staff.
Stayed 4 nights in Sep 2023
Response from Institutional Relations and Business Development D on Sep 22, 2023
Dear Guest,thank you for your wonderful feedback on Hotels.com.We are delighted to read how much you appreciated our Anantara Palazzo Naiadi Your words will be shared with the whole staff, they’ll be glad for sure. We are looking forward to seeing you again and to providing you with another memorable stay in the Eternal City.Warmest regardsGMarzio Pontrandolfo

2/10 Terrible

Alexandra

Disliked: Staff & service, property conditions & facilities
This is the worst hotel I’ve stayed in when talking about luxury hotels. Horrible outdated rooms… stained carpets overpriced and the location isn’t even that great. Save your money and skip out on this property.
Stayed 2 nights in Sep 2023
Response from Laura Anastasio Guest Relations & Quality Manager on Sep 26, 2023
Dear Alexandra,I am really sorry to read your review.It would be highly appreciated if you could contact me directly in order to discuss further about your stay.Regards,

10/10 Excellent

Sule

Stayed 1 night in Sep 2023
Response from Institutional Relations and Business Development D on Sep 22, 2023
Dear Guest,Thank you so much for your feedback and the high rating you gave us on your recent stay with us.We look forward to welcoming you soon to the Eternal CityBest regardsGMarzio Pontrandolfo

10/10 Excellent

Donald Urbin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023
Response from Laura Anastasio Guest Relations & Quality Manager on Sep 26, 2023
Dear Mr. Donald,Thank you for scoring us 5 out of 5 on Expedia.We are glad to see that you have enjoyed your stay with us.We hope to welcome you back in the near future.Kindest Regards,

10/10 Excellent

Sadaf

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 5 nights in Aug 2023
Response from Laura Anastasio Guest Relations & Quality Manager on Sep 8, 2023
Dear Sadaf,Thank you for scoring us 5 out of 5 on Expedia.com.We hope to welcome you back soon.Kindest Regards,

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with amazing staff
Great hotel with amazing staff. Great location near to the train station but away from the crowds. 15 minute walk to colosseum/Roman forum but needed I can to Vatican. Special mention to Gemma Giuliana who went over and above our requests and we will definitely return to this hotel next time in Rome.
Stayed 4 nights in Aug 2023
Response from Laura Anastasio Guest Relations & Quality Manager on Sep 8, 2023
Dear Jon,Thank you very much for your nice review.I am pleased to read that you have enjoyed your stay with us and hope to welcome you back soon.Kindest Regards,

8/10 Good

Shailendra

Travelled with family
Liked: Cleanliness, property conditions & facilities
They were short staffed. There was a long wait for everything. The rooms given opened on the service terrace with ac and water units visible. The amenities in the room were good but will never stay in this hotel paying 5 star rates. Better to stay in an American property hotel.
Stayed 5 nights in Aug 2023
Response from Laura Anastasio Guest Relations & Quality Manager on Sep 8, 2023
Dear Shailendra,Thank you for your review.I am sorry to read that you did not worth the value for money at Anantara Palazzo Naiadi. I would really appreciate if you could contact me directly in order to learn more about your experience with us.Sincerely

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Aug 2023
Response from Laura Anantasio Guest Relations & Quality Manager on Sep 8, 2023
Dear Anthony,Thank you for your 10 out of 10 review.We look forward to welcome you back to Anantara Palazzo Naiadi Rome Hotel.Kindest Regards,

10/10 Excellent

Pouya, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property in the heart of Rome. Close to all must see places. Such good size rooms, clean, amazing AC, amazing fridge, coffee maker could be better, but overall this hotel is probably the best hotel in Rome. Very clean. Thoughtful management touches. Great staff. Could have a few more beds by the pool. Loved our bed. Overall very pleased with our stay. We had room# 315 with double height ceiling and it made our trip pretty special.
Stayed 3 nights in Aug 2023
Response from Laura Anastasio Guest Relations & Quality Manager on Aug 29, 2023
Dear Pouya,Thank you very much for taking the time to write such a nice review via Expedia.We are glad to hear you appreciated our hotel location and services.We hope to welcome you back soon.Kindest regards,

6/10 Okay

yodit

Liked: Property conditions & facilities, room comfort
Quite misleading in various fronts
Stayed 2 nights in Aug 2023
Response from Laura Anastasio Guest Relations & Quality Manager on Aug 29, 2023
Dear Yodit,Thank you for your review.I hope you will give us the chance to welcome you back.Kindest regards,

10/10 Excellent

Dexter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything especially how helpful concierge service was!
Stayed 3 nights in Aug 2023
Response from Laura Anastasio Guest Relations & Quality Manager on Aug 29, 2023
Dear Dexter,Thank you for scoring us 5 out of 5 via Expedia.comI shall look forward to welcoming you back to Anantara Palazzo Naiadi Hotel Rome.Kindest Regards,

10/10 Excellent

castro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property. Great restaurants, great views at the top, spacious rooms . Conveniently located.
Stayed 3 nights in Aug 2023
Response from Institutional Relations and Business Development D on Aug 23, 2023
Dear Guest,thank you for your wonderful feedback on Expedia.com.We all look forward to welcoming you back soon for another authentic luxury experience .SincerelyGMarzio P

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at this Anantara is definitely one of the highlight of the our trip to Rome. Our room is of decent size - enough to hold another twin bed for our kid. We loved the services rendered to us throughout our stay both reception and restaurant staff were top notch. If opportunity presents itself we definitely would stay at this property again.
Stayed 4 nights in Aug 2023
Response from Institutional Relations and Business Development D on Aug 22, 2023
Dear Guest,thank you for your lovely feedback on Expedia.com .We take care of every single detail in order to please our valued Guests, so your appreciation means really a lot to us. Thank you for letting us know we are on the right track! We look forward to having you back again and to provide you with a new, memorable stay.Warmest RegardsGMarzio P

10/10 Excellent

Kaushik Rao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Institutional Relations and Business Development D on Aug 22, 2023
Dear Guest,thank you for your wonderful feedback on Hotels.com .We all look forward to welcoming you back to Anantara Palazzo Naiadi when your travels bring you back to the Eternal City .Best regardsGMarzio Pontrandolfo

10/10 Excellent

Michelle B

Liked: Staff & service, property conditions & facilities
Amazing experience highly recommend
Stayed 1 night in Aug 2023
Response from Institutional Relations and Business Development D on Aug 22, 2023
Dear Guest,thank you for your wonderful feedback on Expedia.comWe look forward to welcoming you back soon for another authentic luxury stay with us.Best regardsGMP

10/10 Excellent

Chung

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 4 nights in Aug 2023
Response from Institutional Relations and Business Development D on Aug 22, 2023
Dear Guest,thank you for your top score and wonderful feedback on Expedia.com.We look forward to welcoming you soon to Anantara Palazzo Naiadi Rome .Best regardsGMarzio P

8/10 Good

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Laura Anastasio Guest Relations Manager on Sep 8, 2023
Dear Monica,Thank you for your review.We shall look forward to welcoming you back to Anantara Palazzo Naiadi Rome Hotel.Kindest Regards,

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, amenities
Amazing property! Will definitely stay here again.
Stayed 5 nights in Aug 2023
Response from Institutional Relations and Business Development D on Aug 15, 2023
Dear Guest,thank you very much for your wonderful feedback on Expedia.com.We look forward to welcoming you back soon to Anantara Palazzo Naiadi of the Eternal City Warm regardsGMarzio Pontrandolfo

10/10 Excellent

Lauren

Stayed 5 nights in Aug 2023
Response from Laura Anastasio Guest Relations & Quality Manager on Sep 8, 2023
Dear Lauren,Thank you for your kind review.I truly hope to welcome you back soon.Kindest regards,

10/10 Excellent

Nicole

Stayed 4 nights in Aug 2023
Response from Laura Anastasio Guest Relations & Quality Manager on Sep 8, 2023
Dear Nicole,Thank you for your kind review.We hope to welcome you back soon.Kindest regards,

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful stay. The staff were excellent and the rooms lovely. It’s not an inexpensive option but if you want a good stay in Rome this ticks the box.
Stayed 4 nights in Jul 2023
Response from Laura Anastasio Guest Relations & Quality Manager on Aug 9, 2023
Dear Adrian,Thank you very much for your nice review.I am very pleased to read that you have found your last stay pleasant and that you recommend our venue on Expedia.I hope we will have the chance to welcome you back soon.Sincerely

10/10 Excellent

Ruby

Stayed 3 nights in Jul 2023
Response from Laura Anastasio Guest Relations & Quality Manager on Aug 29, 2023
Dear Ruby,Thank you for scoring us 5 out of 5 via Expedia.comI shall look forward to welcoming you back to Anantara Palazzo Naiadi Hotel Rome.Kindest Regards,

10/10 Excellent

Jerald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Laura Anastasio Guest Relations & Quality Manager on Aug 8, 2023
Dear Jerald,Thank you for rating us 10 out of 10 on Expedia.I am pleased to read that you enjoyed your stay with us.I truly hope to welcome you back soon.Kindest regards,

2/10 Terrible

Paul

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Beautiful building. However, pool was closed due to some pool tiles becoming loose and injuring a child. This situation should never have occurred and should have been picked up in general maintenance. Service from staff was patchy and overall impression was that team were overworked and were trying to hide the issues with the pool. A very poor experience for the money spent.
Response from Laura Anastasio Guest Relations & Quality Manager on Aug 8, 2023
Dear Mr. Paul,Thank you for your review.I am sorry to read about your disappointment about the closure of our pool due to extraordinary maintenance work.I am not sure what you mean by saying that the situation should have been picked up in general maintenance. This would have indeed been our pleasure but was quite impossible to predict. Unfortunately, the tiles where broken by some of our little guests with the help of a stone. Quite a few glass tiles came off and became very sharp.To fix the issue we needed to empty the pool, to take all the tiles off, to paint the bottom of the pool, let it dry and eventually refill the pool with water before opening it.I am sorry that your overall impression was so negative and I truly hope you will give us the chance to welcome you back to properly experience the Anantara Spirit.Regards

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. First class in all aspects
Stayed 2 nights in Aug 2023
Response from Laura Anastasio Guest Relations & Quality Manager on Aug 5, 2023
Dear Mr. Michael,Thank you for taking the time to write your nice review trough Expedia.comI am pleased to read that you found our hotel excellent and that we met your espectation.I truly hope to have the chance to welcome you back to Anantara Palazzo Naiadi Hotel Rome

10/10 Excellent

EMILIO

Stayed 3 nights in Jul 2023
Response from Institutional Relations and Business Development D on Aug 15, 2023
Dear Guest,thank you for your highest appreciation score- of your stay.We look forward to welcoming you back soon for another authentic luxury experience .Warm regardsGMarzio Pontrandolfo

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was outstanding but the restaurant “Seen” was terrible.
Stayed 1 night in Jul 2023
Response from Laura Anastasio Guest Relations & Quality Manager on Jul 24, 2023
Dear Elizabeth,Thank you very much for your feedback.I am pleased to hear that you have enjoyed our hotel and sorry to read about the SEEN restaurant.I would really appreciate if you could share with me more details in order to improve our service in the future.I hope to99 welcome you back soon.Regards,