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Reviews of Luxury Navona

Luxury Navona
Via Di San Simone 73, Rome, RM

Reviews

8.6

Excellent

Rating 10 - Excellent. 105 out of 225 reviews" "
Rating 8 - Good. 94 out of 225 reviews" "
Rating 6 - Okay. 14 out of 225 reviews" "
Rating 4 - Poor. 7 out of 225 reviews" "
Rating 2 - Terrible. 5 out of 225 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Zachary

Stayed 1 night in Mar 2023

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location central to Vatican, Colosseum, etc. Easy contactless check in. Room comes with all the essentials.
Stayed 4 nights in Nov 2022
Response from Elisa Sallaku on Nov 13, 2022
Dear LukeHoping this will find you well, I would personally thank you for choosing our hotel and for your kind feedback! Promising to make every effort to make each stay memorable, we look forward to welcoming you soon again! Best Regards, General Manager Elisa Sallaku

8/10 Good

John, Austin

Stayed 2 nights in Sep 2022

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice day. The hotel was nice and clean nice and safe it’s on top of the restaurant so you do hear some noise but they usually shut down around 1030 11 o’clock.
Stayed 3 nights in May 2022

4/10 Poor

Robert

Stayed 1 night in Oct 2021

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived late but instructions on how to get in were clear. There was a kettle and herbal tea and coffee available in the lobby. Location was ideal but at a reasonable price. Will definitely stay again and recommend to others.
Stayed 2 nights in Feb 2020

6/10 Okay

John

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
only so-so
Many common amenities, such as a water glass in the room, were absent.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to Piazza Navona, but very difficult to find and parking was difficult to find .
Stayed 1 night in Oct 2019

10/10 Excellent

Matthew

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was great, great location
Stayed 3 nights in Aug 2019

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place tucked away from the busy street
A great little place that is on top of some random street. It's such a quaint hotel with comfy beds, nice washrooms and showers and very courteous staff. AC worked as intended, which is super important when you're talking about the 35 degree weather. Would book again for sure, is a short walk to everything worth seeing in Rome.
Stayed 3 nights in Aug 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Clean but difficult
We never saw anyone at the reception. You have to climb about 50 steps just to the hotel. Then about 30 steps to our room. Way too much for two girls with large suitcases and no help. The room and bathroom very clean and nice.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A guest house in the perfect location
Overall a great place to stay for the location if nothing else, you can walk to all the key tourist attractions in a variety of directions (Colossseum, Vatican, Spanish Steps, Trevi Fountain, Pantheon). And on top of this, the immediate area is great for restaurants, bars, shops, etc - a great night time vibe, not too touristy, busy with a mix of locals and tourists, we ate and drank at some great places. As other people have mentioned, this is more of a guest house than a hotel so just need to bear that in mind. Check in is fine, just be sure to arrange your time of arrival in advance. Rooms are nice and comfortable, I wouldn't spend much chill out time here (in terms out our room anyway) as it was quite small and a little dark, but the bed was super comfy and a great shower, also who needs to chill at the hotel when you are in Rome. There is just an espresso machine, kettle and tea bags in the reception area with little plastic cups. No milk provided but there is a shop over the road. It would be a nice touch to add actual porcelain cups to the rooms etc (for us English tourists anyway!) nice friendly staff who make you feel welcome. Be aware there are steps up to the main door, and also some rooms are a further flight of stairs up as well. Whenever you leave or arrive you will always find someone having their photo taken on the stairs outside as it is quite pretty!
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Romantic, quiet, beautiful, friendly, secret escape
Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
I stayed 6 nights in this property. First issue was that staffs were not available almost all the time, I could only see them 9:30 ~ 11:30am each day. so when I had issue, I couldn't contact them (there is no phone, and almost all the time their internet connection not available!) Second issue was their internet connection not available. If you need internet connection to arrange your vacation plan and to connect to online relax in your bed after exhausted day, this is not the place. I stayed 6 nights in this property and barely had the internet connection, total of less than 5 hours for 6 nights stay. Owner said it is not her problem and connection in that area, but I can see no issue on the restaurant outside. I had to carry my laptop ad search for places every night to connect internet to arrange my plan. So frustrated and so disappointed, my wife was so angry every time we get in this property. Third, bathroom sink and shower not drain, and of course staffs were not available at that time, I had to take out all the dirty black tar kind of things out of the drain to clean by myself. The night before I leave, I tell owner that I will "complain" about these, so hopefully she listen what I'm saying, she cut it and say, "this is guest house and if you want full service, you better go to the hotel!", so I didn't feel to say anything anymore. The property is about 30 mins walking range in many good places, but no benefit since we take buses all the time to save energy anyway
Stayed 6 nights in Apr 2019

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, nice accommodations
Great staff, very help. Our luggage was lost and they helped us call the airport service and assist with translation. Nice place, good location in relation to the sights of Rome. Important to note there are a lot of stairs, so there are probably people who wouldn't love that aspect - but it made the place so unique!
Stayed 1 night in Mar 2019

10/10 Excellent

CARLY, Washington, DC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredible. So helpful and kind. The hotel is beautiful, in a great location. Central to everything! The room is small, but super nice. The bathroom has recently been redone and its lovely. Highly recommend.
Stayed 2 nights in Mar 2019
Response from Elisa Sallaku on Sep 23, 2022
Dear Hoping this will find you well, I would personally thank you for choosing our hotel and for your kind feedback!Promising to make every effort to make each stay memorable, we look forward to welcoming you soon again!Best Regards,General ManagerElisa Sallaku

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked its location. It was walking distance to all the main places in Rome. 20 minutes from the Vatican. 25 minutes from the Colloseum, 10 minutes from the Pantheon, 15 minutes from Trevi Fountain.
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was close all the major attraction and all walking distance.
Stayed 4 nights in Jan 2019

10/10 Excellent

Suri, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and close to everything. Beautiful setting as well.
Stayed 4 nights in Oct 2018
Response from Claudia on Nov 19, 2018
Dear guest, thank you very much for your so nice review. We wish to have you again as our guest. Best regard The manager

8/10 Good

Jana

Liked: Cleanliness, property conditions & facilities, room comfort
Good place, bad check in
I had a very hard time with check in...basically, there was no check in. I got in late, which I had warned the staff, who stated no problem. It took an hour for me to locate the inn, as the road is quite small, locals kept sending me to a different road, and the inn was not marked. (A portable sign had been put away.) When I finally found it, there was no one there to let me in. Finally, another guest came and let me in, but there was no one to show me my room. Another guest came in and told me keys are left in the door. As there was only one room with a key in the door, I assumed it was mine. I sent an email explaining this, and received one stating “we told you how to get in the building.” ( I don’t believe this was the case, as I did a search of all my emails.)They asked me to be at the inn at a certain time the next day to formally check in. I was there, but nobody ever showed up. I never actually saw any staff. Other than that, the stay was fine. My room was comfortable, the location convenient and charming. I do recommend this place, as a good value, but make sure if you can’t get there early that you know how to get in the building and find your room. Also, there is a great little gelateria at the bottom of the stairs...a little bonus.
Stayed 4 nights in Sep 2018
Response from Claudia on Oct 30, 2018
Dear guest, Thank you for your review. I'm very sorry you didn't read the mail we sent you. We always send a welcome mail with attachment a file on how to get there ( from the airport- from the station- by car- by taxi- etc) asking the arrival time. We are a guest house with limited staff presence and the check in is garantee since 19:00. However in case of arrival time we send all the information to come in and to arrive to the room. We wish you would like to come again to our guest house. king regard

10/10 Excellent

marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a city break
Fantastic hotel/apartment. Location is superb, the room was lovely and the staff were very helpful with anything that we asked or needed. Would definitely stay here again
Stayed 2 nights in Oct 2018
Response from Claudia on Oct 25, 2018
Dear guest, thank you for your so nice review. We are pleased to have you again as our guest

8/10 Good

Sylvia, Belgium

Liked: Cleanliness, staff & service, room comfort
Nice hotel, toplocation! Only a lots of stairs to walk to enter your room, also no breakfast possible.
Stayed 3 nights in Oct 2018
Response from Claudia on Oct 30, 2018
Dear guest, Thank you for your review. we are a guest house and we don't have breakfast but you can have unlimited NESPRESSO coffe, selection of theas and erbal theas, free mineral water. Moreover you can choose from many places nearby to have breakfast

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Sep 2018
Response from Cluadia on Nov 19, 2018
Dear guest, thank you very much for your so nice review. We wish to have you again as our guest. Best regard The manager

8/10 Good

Evaleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central stay
prine location, close to everything! Beware stairs to climb to get to hotel and up to rooms! But staff helpful and and room wax adequate. Water free ( sparkling and still) in room fridges! ( very important in Italy!!) .
Stayed 3 nights in Sep 2018
Response from Claudia on Oct 25, 2018
Dear guest, thank you for your so nice review

8/10 Good

Verified traveller

Liked: Cleanliness
The location was very near by the main attractions of the city. Also easy to go to the Vatican.
Stayed 2 nights in Sep 2018
Response from Claudia on Oct 25, 2018
Dear guest, thank you for your so nice review, your opinion is very important for us

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel on a very conviente and beautiful location. staff is very nice and helpful. she even helped me to check the shuttle bus schedule to go to the airport. most top attractions within walking distance. beautiful room with a very nice view seeing downstairs. the street the hotel located is one of the most charming street i have seen in Rome. nice place to stay!
Stayed 4 nights in Aug 2018

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely small place wonderful host perf ct for a single or a quiet adult couple great local
Response from Claudia on Apr 3, 2018
Thank you for your so nice review, guest opinion is very important for us. Best regard The manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service & location
Having worked in the travel travel industry for a number of years, I have been fortunate to stay in a number of hotels worldwide. I don't write reviews often, but Luxury Navona offered the warmest of welcomes I have ever received. Claudia was helpful from the moment I made my booking. Claudia had emailed me prior to arrival to find out what time I would arrive. I got there earlier than expected, but a quick call to her and the electronic keypad door entry meant I could come into the hotel and stay dry. She genuinely made me feel at home. When she arrived, she gave me a map and pointed out the easiest way to see everything on my list. My room was immaculate (Thank you Federica), well presented and spacious enough for me to open my bags and make myself comfortable. One of my favourite feature of this hotel is the wonderful Nespresso machine in the lobby, that is free to use for all guests! Chilled bottles water and soft drinks are also provided daily free of charge! All major tourist sites are within walking distance, making this one of the best locations to stay in when in Rome. The hotel is based at the top of a beautiful set of steps. If you stay here and like having your early morning coffee outside, be prepared to have your photo taken by tourists! At the foot of the steps is a lovely road with restaurants, shops and a supermarket for convenience.
Stayed 3 nights in Nov 2017
Response from Claudia on Nov 14, 2017
Dear Guest, thank you very much for your so beautiful review. Make our guest feel good is very important for us and a review as this make us very happy. Thank you so much. we hope to have you again as our guest soon Best regard The manager

10/10 Excellent

Sarb, Winnipeg, Manitoba, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel close to sightseeing areas and Vatican
Area was quiet and excellent proximity to major sightseeing areas. It was an ideal 15 minutes walk to Vatican City, Spanish Steps, Trevi Fountain, Pantheon, Piazza Navona, etc. Staying at Luxury Navona provided the good experience of to a nice quiet hotel after a full day sightseeing experience.
Stayed 2 nights in Aug 2017

10/10 Excellent

Martin G.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
Sergio and Maya are great hosts Newly remodeled Great location Sunday flea market just outside
Stayed 2 nights in Jun 2017

2/10 Terrible

debbie, oxford, uk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room too small and couldn't stay there
The Luxury Navona is in a good location but the taxi was unable to get very close so we had to drag our cases along a cobbled street. Then we were faced with a large stone staircase to access the entrance. I had requested twin beds as I was travelling with a friend but the room we had been allocated was tiny with a small double bed occupying the entire room. There was not enough floor space to open our cases. The room was gloomy and stuffy with a low ceiling and no view. We decided not to stay as it wold have spoiled outer two days in Rome and checked in to another hotel close by.
Stayed 2 nights in May 2017

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rome vacation
The "hotel" is extremely small and easy to miss. The room was quite comfortable and perfect for my needs. Wifi was excellent. The location was perfect for exploring Rome and the staff was quite helpful.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
It is a lovely Hotel. I definitely recommend it!

10/10 Excellent

Tim, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hideaway!

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic location
Great location with really friendly and helpful staff. Definitely recommend.

8/10 Good

Bhupender, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Vacation - Rome
We stayed at Luxury Navona for two night. This places is very close to Piazza Navona and Vatican City. Claudia was an excellent host. She was very friendly and helped us with out tickets to different places in Rome. We would love to go there again in near future. Thanks
Response from General Manager on Sep 22, 2016
Thank you very much for your comment, we hope to have you again as our guess. Best regard Luxury staff

8/10 Good

Chintan, Hayward, CA

Liked: Cleanliness, staff & service, property conditions & facilities
Rome
Amazing location. Centrally located to most tourist attractions in Rome. My wife and I didn't expect the room to be part of a house. Picture did not say the entire story. Room felt a bit small, but again you are in Europe.
Response from General Manager on Sep 22, 2016
La ringraziamo per il Suo commento positivo e speriamo di averla nuovamente come Nostro ospite Cordiali saluti luxury staff

6/10 Okay

margaret, norfolk uk

Liked: Cleanliness
Disliked: Property conditions & facilities
Good for getting aroung
When we checked in we got upgraded to a suite.Told that all four sets of curtains in rooms being washed .But ready the next day.By day three i asked about them The lady said it had rained so she was unable to go get them.It also took three days to restock the milk for tea,The handy man was great on the second night we had no heating,he sorted it out in forty min. Night three our key broke in the lock of our room again he sorted us out in forty five mins.I did not find any luxury no dressing gowns no pen or paper which is always handy.The lady said she does not normally do breakfast and expedia should not sell it as a b&b but gave us a note for the very nice cafe near by, value five euros which is a hot drink and a pastry.She made us feel we should be grateful for what she did and no regard for what i had been sold.I had booked the shuttle round trip with the lady by email.On time great but when i asked for the return she said it would be another 60 euros.Again she said expedia has got the price wrong and i needed to talk to them.

4/10 Poor

Aditya

Liked: Cleanliness
Disliked: Staff & service, room comfort
Not Recommended for Families
PROS: 1. None that you can not find in any other average hotel CONS: 1. This is not a hotel but an apartment where you have to specify your arrival time so that someone can be there to check you in. I provided my arrival information only to find no one was there. Had to call multiple times using international roaming for someone to come over and check us in. This costed me about 20$. 2. Apartment was on 5th floor and NO LIFTS. With a 1 year old kid and heavy suitcases it was a nightmare. After days activity of sightseeing coming back tired and on top of it 5th floor by stairs... I don't want to rethink about it. 3. They do not serve breakfast but give you coupon to get a croissant and a drink from nearby cafe. 1 croissant is breakfast for them!! 4. On holidays even that cafe was closed so we could not get that special breakfast which we were charged for. 5. Nearest metro was 1 mile away Overall, this hotel has other properties, some of them might not have drawbacks as I mentioned above but our stay was hardly memorable and thus not recommended.
Response from Claudia on May 11, 2016
we are very sorry for your disappointment. But I think there was a mistake and should write to guethouse which stayed. We January were closed ....

8/10 Good

Chine, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet alley with good foods
The location is very good, very good pasta on the adjacent street only cost 5 euros, great gelateria at the corner. Great breakfast provided by a little cafe on the same street. Great place to stay for few days, the room has a great terrace, but the soundproof is a little bit weak between the other room.
Terrace
Terrace

10/10 Excellent

Naomi, Milton Keynes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location, clean, safe, comfortable
Communication prior to our arrival was excellent. They had sent an email to me, but it had gone straight to my junk mail, so instead gave me a call to confirm my arrival time, and alert me to their email. The email had really clear and useful directions to get to the guesthouse, right from the airport - also with the cheapest way to go about it. The guesthouse itself was in a perfect location, only about a 10/15 minute walk from Trastevere, which is the best place for authentic cuisine. It was also 5 minutes from the Vatican, and within walking distance to the Colosseum. Being up 3-4 flights of stairs, the accommodation felt safe and secure. Breakfast was at a small cafe just around the corner, where you got a croissant and a hot drink of your choice. I would recommend this hotel to anyone who wants something clean and comfortable in a safe and convenient location.

6/10 Okay

Wayne, Santiago Chile

Not so Hot
Someone has spent a lot Of money renovating this place but the daily upkeep is mediocre. It could be great our room had a large terrace but all the plants were dead and a plastic bag of what looked like building materials in one corner. The basic decorations were good but someone added cheap curtains and plastic bedside lamps definatly an afterthought..

8/10 Good

Mark, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for Rome visit
Located in a perfect central location and safe neighborhood. The steps up were not bad and room was perfect for what it was for, sleeping, showering and putting clothes somewhere.

10/10 Excellent

EC, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location and veery comfortable room.
We were very happy at the hotel. The location is terrific and the staff superb. Would definitely come back.

4/10 Poor

Hesham

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

10/10 Excellent

beth, Pittsburgh, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, quaint room close to Piazza Navona
Check in was a testimonial to great service! Arrived early AM and the electricity in the hotel was out. Marija met us at the top of the stairs (yes there are many steps to climb to the top!) and explained she got locked out and no electricity! She told us to leave our bags (she actually helped my husband with the bags which was awesome due to all the steps) and come back early PM. Meanwhile as we were out exploring, around noon I got a text from her telling me the room was ready. Location - great, short walk to Piazza Navona/Pantheon. Also very walkable to Vatican. Such a quaint street lined with shops and eateries - but nothing opens early! Room was unique with a cute outdoor patio. Comfy bed, bath was small but clean and updated. Only down side was no drawers for storage of clothes - but a large armoire for hanging.

8/10 Good

Steve H.

Liked: Cleanliness, staff & service, room comfort
Rome Adventure
The location of the B&B was fantastic. Close to numerous cafes and restaurants. The Vatican is within easy walking distance and bus transport is close by. The room was spacious and comfortable. The English speaking staff were extremely helpful and informative. The only problem is it can be a little difficult to find the first time.