The property is staffed by caring individuals who strive to make the guests welcome, but it falls short in terms of upkeep and amenities. We honeymooned here eight years ago and found a quite different ambiance.
The rooms are tiny and stoic. They lack a feeling of being comfortable after a day of touring, etc. there's no comfortable area in check in or the room to relax.
Also, we were surprised that there was none of the typical hotel amenities like shampoo, conditioner etc. that one expects in their room. Formerly, they had lovely displays of same.
Transportation is a bit of a walk to the nearest metro, Octaviano station. The neighborhood is lovely and authentic, but bit of a stretch to catch a taxi. The staff is happy to call one of asked, but don't expect the accessibility on the street.
The staff was very polite at all times. They indicated they are trying to upkeep after many ownership turnovers.
We did leave earlier than expected due to family emergency and left several days room cost on the table due to non refundable proviso through Expedia. This is very unfortunate.