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Reviews of The Stanley

2.5 out of 5
The Stanley
Wonderview Avenue 333, Estes Park, CO

Reviews

7.6

Good

Rating 10 - Excellent. 397 out of 1001 reviews" "
Rating 8 - Good. 277 out of 1001 reviews" "
Rating 6 - Okay. 161 out of 1001 reviews" "
Rating 4 - Poor. 98 out of 1001 reviews" "
Rating 2 - Terrible. 68 out of 1001 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with family
Stayed 1 night in Feb 2020

10/10 Excellent

Noah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

CHERYL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Shannon DeBus, DOS on Feb 17, 2020
Thank you for your review. We hope you visit again soon.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Slam Bam Thank You Ma’am
I always love coming here! We do it annually, if not more as we live in Colorado. I’ve NEVER had a BAD experience so please don’t read this in that way. Only warning I have is don’t sleep in room 402. It’s right by glass doors that slam all night with people going through them and it’s attached to a main hallway. Other than that - it’s always a pleasure!
Stayed 1 night in Jan 2020
Response from Shannon DeBus, DOS on Feb 17, 2020
Thank you for your review. When you visit us again, please let us know so we can keep you away from the glass doors!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2020
Response from Shannon DeBus, DOS on Feb 17, 2020
Thank you for you review. We hope you visit The Stanley Hotel again soon!

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities
The Stanley is an iconic place. We didn’t have a tv remote for the tv. They did bring one after calling 3 times. The guy on our night tour gave great historic information, but didn’t seem happy to be giving the tour. A little enthusiasm would have been appreciated. The Stanley property is beautiful with the mountain backdrop.
Stayed 1 night in Jan 2020

8/10 Good

Kiersten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with great history
Staying at The Stanley is always a great time! It is such a beautiful hotel, the staff is always very welcoming and we’ve always been grateful to be able to bring our dog! We stayed in The Lodge this trip and were surprised to find there wasn’t a mini fridge or a microwave despite having an enormous closet that would’ve easily fit these items. Of course we found out later that we could have gotten a fridge if we had just asked- but we hate to be a bother. For the price of the room, these amenities are just kind of expected these days. Oh well! We love The Stanley no matter what! Thanks for being such a cool place to stay!
Stayed 3 nights in Jan 2020
Response from Shannon DeBus, DOS on Feb 17, 2020
Thank you for your review. We understand the requests for microwaves and refrigerators. The historic nature of these two buildings deter from adding these two items but we are always happy to bring a refrigerator to your room. We also have the new Aspire building with full kitchens. We hope you visit again soon!

6/10 Okay

Verified traveller

Travelled with group
Liked: Amenities
Property and history is neat, but our room was dirty. The bathroom was in the worst shape and the furniture in the room was chipped and the carpet didn’t look like it had been vacuumed.
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The property was poorly soundproofed and the external doors poorly fitted which required shutting with force which was not pleasant when you are close to the exits. In addition, tours of the hotel we're being run during the day time resulting in a very noisy environment and little opportunity to have quiet time in a room during the day. There was also very noisy guests during the night between 11:00pm and 2:30am which disrupted the slepp of myself and a number of other guests on the floor.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The lobby is awesome. It was nice to sit by fireplace
Stayed 2 nights in Jan 2020
Response from Shannon DeBus, DOS on Feb 17, 2020
Thank you for your review. We hope you visit again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel itself is gorgeous, but certainly be prepared for little quirks that come with staying in a historic hotel. The beds were extremely comfortable (wasn't sure what to expect there) but the shower is a little weak/not that warm, the heat is not controlled separately in each room so it can get really hot (luckily the windows still open), and you can hear everything through the walls. It's absolutely worth staying there once, but I don't know if I'd go back again and again, it's fairly pricey for the overall comfort.
Stayed 2 nights in Jan 2020

10/10 Excellent

Grant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Shannon DeBus, DOS on Feb 17, 2020
Thank you for your review. We hope you visit again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay—-the staff was excellent and the pol and spa and oh the sunna my grandchildren were very impressed Ages 13-11-8 super children great stay r
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities
I did not like how dirty the property was and the lack of housekeeping.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's a nice old hotel with lots of history in a beautiful mountain town
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, we didn’t realize we bought a room in the Residences but they were gorgeous and roomy and just a walk down from the actual Stanley.
Stayed 1 night in Jan 2020

6/10 Okay

Fernando

Liked: Cleanliness
Disliked: Property conditions & facilities
Beautiful attraction
Room had multiple things in need of repair and hot water was warm, but not hot. Public areas in good condition. Felt hotel is more interested in being an attraction than a quality hotel for their guests.
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Room was very cold. Heat malfunction ironing board present but no iron.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The historic value and location were amazing. Unfortunately the staff was badly trained and unprofessional and the room and hotel were dirty and uncomfortable.
Stayed 3 nights in Dec 2019

8/10 Good

Emma

Stayed 1 night in Dec 2019

2/10 Terrible

mendy

Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Shannon DeBus, DOS on Feb 17, 2020
Thank you for your review. Please visit us again soon!

8/10 Good

Karl, Golden, Colorado

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property, friendly and helpful staff, the location and history is amazing. We had dogs down the hall that barked most of the three days and nights we stayed. Another larger dog above us that very much enjoyed jumping on and off the bed whenever it was in the room. I understand that it might have been out of your control but when we asked at the front desk to help us out we were told there was nothing they could do. I'm sorry, there's always something they could do. They didnt even say they would talk with the dog guests. We love staying at the Stanley and will be back but we came up for relaxation and went home exhausted.
Stayed 3 nights in Dec 2019

2/10 Terrible

KSB

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Our room wasn’t ready until 2 hours after the 4pm check in time.
Stayed 1 night in Dec 2019

4/10 Poor

Morgan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2019

8/10 Good

Poochkeeper, Colorado Springs, CO

Travelled with partner
Liked: Cleanliness, staff & service
The temperature control light in the bedroom woke me up and was going on and off from 3am until 5ish. Something looks like it bit my finger. And a picture of my husband in the room had yellow striped wall paper on 1/2 the wall that wasn’t really there! The bedding was bleach fresh and the bed was comfortable. I wasn’t crazy about the mold?rust? In the grout of the tub.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, amenities
I was given a room between the elevator and stairs. So it wasn’t a relaxing room. The day after Christmas the room was not refreshed. The whole experience with the Stanley hotel was a disappointment.
Stayed 4 nights in Dec 2019

4/10 Poor

Jboz78, Parker, CO

Travelled with family
Disliked: Staff & service
The property was nice and the main building was nice.
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The main lobby was grand and the main lobby of The Lodge was nice. Originally we had reservations for the main hotel but contacted before our trip concerning water damage in the rooms and moved to The Lodge. We had NO housekeeping for our 4 day stay. We had to empty our trash into the lobby restroom trash. Same towels all 4 days, no beds made. Room not cleaned even after two reports to main front desk. Chrysallis Gift Shop staff rude. NO security in The Lodge. Strangers wondering the halls. Very disappointing and this was our Christmas Vacation!
Stayed 4 nights in Dec 2019

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

4/10 Poor

Mark, Denver. CO

Travelled with partner
Liked: Cleanliness
It's always beautiful up in the Estes and the Stanley has history like few other hotels. Unfortunately, we were assigned a room with no internet service. We asked to be moved to one that did since I was going to work a little from my laptop. We were moved to another room that was barely the size of a walk-in closet. It did have internet, but no desk to work from and 18 inched of clearance on each side of a queen-sized bed. The the clock in the tower rand every 1/2 hour...er, :21 and :51 of the hour. The lobby, usually decorated nicely for Christmas, had a lighted tree and that was it. We left early (1 of 2 nights booked) and cancelled our reservation at the restaurant for the second evening. We won't be going back.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we were in the annex which is very modern, we then did the history tour of the hotel
Stayed 1 night in Dec 2019

10/10 Excellent

TMM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The authenticity and history. I hope it doesn’t lose that appeal with too much commercialization.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An awesome piece of history. Has that creepy feel to it that most people are expecting and the views are amazing.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The heat in my room never went beyond 63 degrees on a night that was below zero and even having a staff reset the temperature didn't help. There was no hot water for a shower, the bathroom was disgusting as tiles were broken and it was dirty. There was droplets of blood underneath the sink. The front desk was less than helpful and wanted to move me to their other building which was not convenient for me because my sister and 84 year old mother were in the next room. They did not send maintenance to fix the hot water so I had to use the shower in my sister's room. The restaurant was also freezing. Save your money and go to another hotel that has hot/cold running water and heat!
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The first room we were given never get above 57, we were told engineering would check on us. After 2 and a half hours waiting and no one showing up we asked for a different room. They had us move all of our stuff to a building next door. This room would never get below 78 and we could not sleep.
Stayed 1 night in Dec 2019

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing history and gorgeous location. We enjoyed the late night tour and beautiful bar.
Stayed 1 night in Dec 2019

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT experience
Stayed overnight Fri Nov 29, 2019. Stayed in the original building, 4th floor. The hotel itself, Hotel tour by Cody, property, restaurant Cascades and staff was everything I wanted since seeing The Shining TV movie in 97. One, and ONLY one, flaw...it was snow season and there was no hot water for my stay. I was told by front desk to let the water run to heat up pipes. I never got hot water and used hand towels to rinse myself off with Colorado cold water. Regardless, it was worth it. If you like paranormal, we did hear children running in the hall at 2am. If you're even thinking of eating at restaurant, call and make a reservation immediately. To have a hotel reservation is worth it because we did notice due to the famous hotel tour and restaurant, A LOT of locals and tourists come to property until the last tour and Cascades closes. We felt we didn't have the hotel lobby to ourselves until after 11pm, which was fine with us. And if you're not into paranormal but can appreciate the charm of this early 1900's hotel, it's still worth it.
Stayed 1 night in Nov 2019

6/10 Okay

Melinda, Dallas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Not really good choices for food on property, no vending machines or ways to get water/drinks, staff sometimes rude like oh well so sorry with no recommendations for help. Everything closed so early. Would not come back!
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the fireplaces in both the main building and the one next door where we stayed. It felt like our own personal sitting room -very cozy. We also loved visiting with our hostess (she was from Cypress and was both friendly and professional.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spooky! $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
Stayed 1 night in Dec 2019

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place, loved the vibe that the hotel offers. Definitely recommend to everyone to try once.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, very old. Staff was great very accommodating. Cascades restaurant was delicious.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nicer than expected considering the age of the hotel
Stayed 1 night in Dec 2019

10/10 Excellent

Nancy, Florida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at the Stanley. The property is beautiful, staff always cheerful and helpful.
Stayed 1 night in Dec 2019