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Reviews of Red Roof Inn Rochester – Airport

2 out of 5
Red Roof Inn Rochester – Airport
155 Buell Road, Rochester, NY

Reviews

4.8
Rating 10 - Excellent. 78 out of 798 reviews" "
Rating 8 - Good. 112 out of 798 reviews" "
Rating 6 - Okay. 156 out of 798 reviews" "
Rating 4 - Poor. 144 out of 798 reviews" "
Rating 2 - Terrible. 308 out of 798 reviews" "

5.0/10

Cleanliness

6.0/10

Staff & service

4.4/10

Amenities

4.8/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

4/10 Poor

Joseph

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
No towels, no toilet paper, Had to go get them, room must have been sprayed with Clorox spray so it smelled clean when we first checked in but when we returned some hours later, smelled musty. Sheets did not appear to have been changed so we slept on top of covers. when we returned to the property after our actifvity, there were 3 police cars at the front door and a man was actively being taken into custody. Couldn't use that entrance. There is a residential section not far enough away from the guests rooms and it was noisy until too late into the night. Overall quite a poor experience and we'll not be back even though the staff was polite and pleasant.
Stayed 1 night in Apr 2024
Response from Xao RediResponse Specialist on Apr 16, 2024
Dear Joseph,Thank you for sharing your feedback with us. We were displeased to read that your recent experience at the Red Roof Inn Rochester – Airport did not meet your expectations, even though you were fond of our polite and pleasant staff. I will certainly bring your comments to the property’s attention in an effort to address your concerns.We appreciate your business and truly value your feedback. On behalf of Red Roof, we wish you all the best with your future travels.Sincerely,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

Sam

Stayed 1 night in Apr 2024
Response from Chirell RediResponse Specialist on Apr 14, 2024
Dear Sam,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Rochester – Airport and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist

4/10 Poor

Christopher

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Reception welcoming was pleasant. Upon entering the room, we notice the entry-way light switch did not constantly work and took finagling. Walking on the bathroom floor felt like your feet were wet but the floor wasn't wet. This was unsettling and nothing I felt before. I assume there is extensive water damage within the subfloor. You can make your own assumptions if there is potential fungal grown beneath the lvt flooring. The bathtub was very disgusting which looked like either wear and tear or human waste that had accumulated then wiped away but not without leaving stains. The pillow sheets were stained, almost with a tar color, and the curtain to the window was stained in multiple places as well, almost with a blood-stained color. The bed was very, very stiff. Around 10pm there was an domestic altercation in which I believed the police had to be called to calm down one individual which lead to the female being forced off the premises. I feared for my safety and had to take precautions. Nevertheless, these walls are paper thin and I felt very unsafe. I would never recommend this hotel to literally anyone. It also appeared that people were living there as there were children with bare feet running around and a random gentleman stating to the receptionist "the vending machine stole my dollar" then left as if they knew each other and this happened time to time. This place is VERY sketchy. Do NOT go here.
Stayed 1 night in Apr 2024
Response from LaTunde RediResponse Specialist on Apr 12, 2024
Dear Christopher,We are sorry to hear your recent experience at the RED ROOF INN ROCHESTER - AIRPORT did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Heri, Clarkston

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Dannielle Rediresponse Specialist on Apr 11, 2024
Hello Heri, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ROCHESTER - AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

Deonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had read reviews on the website before I booked My stay some were not good reviews some gave praise on the facility. I find the bad reviews we not correct. I enjoyed my stay the staff was great kind free coffee in the morning everything I asked for was given with no problem. It was very quiet the room was clean extra toiletries were there I had no problem with my stay. It does need updates but for the price and convenience it was a great place to stay I would stay again.
Response from Tianna RediResponse Specialist on Apr 8, 2024
Dear Deonne,We appreciate your review following your recent experience at the Red Roof Inn Rochester – Airport. Red Roof strive to provide our guests with all the comforts of home, so it's great to read that you were pleased with the convenience and affordability of our room. Positive guest feedback, like yours, is always an encouragement to all of our staff as Red Roof strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We can’t wait to see you under our roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

4/10 Poor

Cristen

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Dannielle Rediresponse Specialist on Apr 9, 2024
Hello Cristen, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ROCHESTER - AIRPORT and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

6/10 Okay

Matthew

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Linton Rediresponse Specialist on Apr 10, 2024
Hello Matthew, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ROCHESTER - AIRPORT and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

2/10 Terrible

A

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There was no bottle water and a very bad smell in the hallway
Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on Apr 4, 2024
Dear A,Thank you for taking the time to tell us about your experience at the Red Roof Inn Rochester – Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You indicated that you were unsatisfied with your stay as there was an unpleasant odor in the hallway and there was no bottled water. It is our primary aim to give you a five star experience and it is disheartening to know that this was not the impression we left you with. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Daniel

Disliked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Carla RediResponse Specialist on Mar 22, 2024
Hello Daniel, Thank you for taking a moment to complete our survey. At the Red Roof Inn Rochester – Airport we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Robert

Stayed 2 nights in Feb 2024
Response from Red Roof Management on Mar 10, 2024
Thank you for sharing your 5/5 rating with us, Robert. Our staff at the Red Roof Inn Rochester – Airport was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

4/10 Poor

cassandra

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It is gross, no very clean at all
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on Mar 5, 2024
Hello Cassandra, Thank you for sharing your feedback about your recent stay at our hotel Red Roof Inn Rochester – Airport. We apologize if cleanliness did not meet your expectations. Our Red Roof team strive to maintain high standards and appreciate your input. We encourage guests to reach out to our management team directly so we can address any concerns promptly.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Jade

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not good quality
Stayed 1 night in Mar 2024
Response from Kamaria RediResponse Specialist on Mar 4, 2024
Dear Jade,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ROCHESTER - AIRPORT. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 Excellent

Malik

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it
Stayed 1 night in Mar 2024
Response from Nishaye RediResponse Specialist on Mar 3, 2024
Hello Malik, Thank you for taking the time to share your feedback regarding your recent stay at our hotel Red Roof Inn Rochester – Airport. We are happy to hear that you enjoyed all aspects of your visit, prompting your 5/5 score. I can't begin to express how much it means to our Red Roof management team to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Rawan

Disliked: Cleanliness, amenities, property conditions & facilities
It doesn't look like the expectation.
Stayed 6 nights in Feb 2024
Response from LaTunde RediResponse Specialist on Mar 1, 2024
Dear Rawan,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ROCHESTER - AIRPORT. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied that your stay did not meet your expectations. We ultimately aim for all our guests to have a positive stay, so it's disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Jun

Disliked: Cleanliness, staff & service, property conditions & facilities
Nasty
Stayed 1 night in Feb 2024
Response from Kerry-Lee RediResponse Specialist on Feb 20, 2024
Dear Jun, Thank you for taking the time to tell us about your experience at the RED ROOF INN ROCHESTER - AIRPORT. I am sorry that your experience was less than ideal due to the uncleanliness indicated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Red Roof Management

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Clean atmosphere nice staff
Stayed 1 night in Feb 2024
Response from Toni-Ann RediResponse Specialist on Feb 8, 2024
Dear John,Thank you for being a guest here at our Red Roof Inn Rochester - Airport. We are happy to have been able to provide you with a clean atmosphere and helpful service during your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

2/10 Terrible

Alexis

Stayed 2 nights in Feb 2024
Response from Samantha RediResponse Specialist on Mar 24, 2024
Thank you for your review, Alexis. The staff at the RED ROOF INN ROCHESTER - AIRPORT and I were upset we let you down, resulting in your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,Samantha Red Roof Management RediResponse Specialist

10/10 Excellent

Cosme

Stayed 1 night in Jan 2024
Response from Chevanese RediResponse Specialist on Jan 26, 2024
Thank you for your positive rating, Cosme, following your stay at the Red Roof Inn Rochester – Airport. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Good

Shane

Travelled with family
Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2024
Response from Chevanese RediResponse Specialist on Jan 20, 2024
Thank you, Shane, for being our guest at the Red Roof Inn Rochester – Airport. We value you as a our guest and welcome your 4/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 Excellent

Lyshanda

Travelled with family
Liked: Amenities
Stayed 6 nights in Jan 2024
Response from Nishaye RediResponse Specialist on Jan 16, 2024
Hello Lyshanda,The staff at the Red Roof Inn Rochester – Airport and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Kenya

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from OnielRediresponse Specialist on Jan 15, 2024
Hi Kenya,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn Rochester – Airport. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

8/10 Good

Bill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dry nice hotel relaxing
Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on Jan 9, 2024
Hi Bill,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Rochester – Airport with us. I appreciated your 8/10 score and that our relaxing and nice hotel was to your liking. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

2/10 Terrible

Luis, Kirkland

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Carla RediResponse Specialist on Jan 12, 2024
Hello Luis, Thank you for taking a moment to complete our survey. At the Red Roof Inn Rochester – Airport we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, room comfort
It was just okay
It was decent for what it is and the price. I will say the staff were really nice, but the hotel room and the property itself was a little run down. Doors going in that were meant for hotel guests to use and get back in with their room key didn’t close and people could just walk in. If you need a place to crash though for a night or two it works!
Stayed 3 nights in Dec 2023
Response from Kamaria RediResponse Specialist on Jan 31, 2024
Dear Valued Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ROCHESTER - AIRPORT. It's great to hear that you found our staff to be nice and the price to be affordable. However, I sincerely apologize for the upkeep of the location and the other issues highlighted. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

8/10 Good

Justin

Stayed 1 night in Dec 2023
Response from Xao RediResponse Specialist on Jan 23, 2024
Thank you for sharing your 4/5 rating with us, Justin. Our staff at the Red Roof Inn Rochester – Airport was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Thanks again for sharing your rating. We would love to provide you with an even better stay on your next trip.Respectfully,Red Roof Management

10/10 Excellent

Lady

Response from Tianna RediResponse Specialist on Feb 12, 2024
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Rochester – Airport and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we re proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Lyshanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good communication
Stayed 1 night in Dec 2023
Response from Dannielle Rediresponse Specialist on Dec 5, 2023
Dear Lyshanda,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ROCHESTER - AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the good communication we have here at Redroof. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely, Red Roof Management

4/10 Poor

KENDALL

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It smelled like smoke inside my room bc the whole hall way smelled like it
Stayed 1 night in Dec 2023
Response from Dannielle Rediresponse Specialist on Dec 5, 2023
Dear Kendall,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ROCHESTER - AIRPORT. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the encounter you had with the foul odor in the room. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We will take your comments into consideration to make changes to improve our customer experience. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely, Red Roof Management

10/10 Excellent

Khalil

Stayed 1 night in Nov 2023
Response from ANTONIO,RediResponse Specialist on Dec 19, 2023
Hello Khalil, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ROCHESTER - AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Red roof inn
Look I’ve seen some bad reviews of this place but for me, it was super convenient Right outside airport. Room was clean. Staff was friendly. I don’t have any complaints
Stayed 1 night in Nov 2023
Response from Devorine Red Roof Management on Nov 12, 2023
Thank you for taking the time to write a review of your stay, Sean. I am glad to read that you were pleased with our cleanliness, our staff and our convenience. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services.Thank you for choosing Red Roof Inn Rochester – Airport. We hope to see you again soon.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

4/10 Poor

Amanda

Stayed 1 night in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on Nov 11, 2023
Hello Amanda,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SYRACUSE and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely,LintonRed Roof Management RediResponse Specialist

4/10 Poor

Ernest, Westminster

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Olivia RediResponse Specialist on Nov 5, 2023
Thank you, Ernest, for taking a moment to complete our survey. The staff at the Red Roof Inn Rochester – Airport and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

????????

Disliked: Cleanliness, staff & service
I don't recommend. Smell is bad everywhere. No blanket.
Stayed 1 night in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 2, 2023
Dear Valued Guest,Thanks for sharing your feedback with us. The team at our Red Roof Inn Rochester – Airport was saddened to see that we failed to provide you with a satisfactory stay. You stated that the poor smell and the lack of a blanket hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We wish you all the best in your future travels.Best wishes,XaoRed Roof ManagementRediResponse Specialist

4/10 Poor

NEKE, burlington

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
dirties, smelliest hotel I ever stayed in. The hotel is truly not even a 1 star. Smell of smoke everywhere, dirty sinks, bed sheets with cigarette holes, absolutely disgusting
Response from Xao Red Roof Management RediResponse Specialist on Oct 30, 2023
Thanks for sharing your feedback with us, Neke. The team at our Red Roof Inn Rochester – Airport was saddened to see that we failed to provide you with a satisfactory stay. You stated that the poor odor and the dirty sinks, along with your other concerns hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Xao Red Roof ManagementRediResponse Specialist

2/10 Terrible

Andre

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
This place is a DUMP
The place was dirty had wrapp poop everywhere,tv did not work,smelled really really bad hall had rodents in the hallways shower and bathrooms really really dirty this place was a dump. Im requesting a full refund and free room somewhere else per your company for this Horrible experience.
Stayed 1 night in Oct 2023
Response from Kamaria Red Roof Management RediResponse Special on Oct 27, 2023
Dear Andre,Thank you for taking the time to tell us about your experience at the RED ROOF INN ROCHESTER - AIRPORT. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the location, the odor you described and the other issues highlighted which hindered your stay. I will be sharing your comments with the management team in an effort to have your concerns addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay somewhere else
Inexpensive, sure, but dirty and in disrepair. The commercial neighborhood wasn't well lit and seemed unsafe.
Stayed 1 night in Oct 2023
Response from Abigail Red Roof Management RediResponse Speciali on Oct 26, 2023
Dear Valued Guest,Thank you for sharing your feedback following your stay at the Red Roof Inn Rochester – Airport. I'm disappointed to see that your stay was less than ideal. You indicated that you were unsatisfied with the upkeep of the property and that you felt unsafe. We will take your comments into consideration to make changes to improve our customer experience.It is our primary intention to provide our guests with a home away from home experience and we are sorry that was not achieved with your stay. Thank you for sharing your concerns we do appreciate your business.Sincerely,Abigail Red Roof ManagementRediResponse Specialist

8/10 Good

Dorothy

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Nice hotel, house keeping needs to clean the room more better,
Stayed 2 nights in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 25, 2023
Thank you for sharing your feedback with us, Dorothy. The team at the Red Roof Inn Rochester – Airport was pleased to know that you were fond of our nice hotel. However, you made mention of the subpar room cleanliness. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to host you again in the future.Regards,XaoRed Roof ManagementRediResponse Specialist

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motel clean. No tissues to blow nose of you had to. Bed spread was stained. Had to ask for new bed cover. Had new person working the check-in and he could not give directions to local restaurants.
Stayed 1 night in Oct 2023
Response from Abigail RediResponse Specialist on Oct 21, 2023
Hello Robert,Thank you for taking the time to tell us about your stay at the Red Roof Inn Rochester – Airport. I'm glad your stay was clean. You indicated that you were unsatisfied with the stained sheets and that the front desk representative was unable to give directions to restaurants. We will take your comments into consideration to make changes to improve our customer experience.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely, AbigailRediResponse Specialist

2/10 Terrible

Mitch

Disliked: Cleanliness, staff & service, property conditions & facilities
Smelled like cigarettes. Poor front desk service. Over priced.
Stayed 1 night in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 17, 2023
Thanks for sharing your feedback with us, Mitch. The team at our Red Roof Inn Rochester – Airport was saddened to see that we failed to provide you with a satisfactory stay. You stated that the poor cigarette smell and the poor front desk service, along with the prices being too high for your liking hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

4/10 Poor

Levon

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 3 nights in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 17, 2023
Hello Levon,Thank you for your review. Your review of the Red Roof Inn Rochester – Airport was recently brought to our attention. The team was saddened to see that your stay was not to your liking. In order to understand what prompted your 2/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRed Roof ManagementRediResponse Specialist

4/10 Poor

Victor

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 17, 2023
Hello Victor,Your review of the Red Roof Inn Rochester – Airport was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 4/10 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRed Roof ManagementRediResponse Specialist

6/10 Okay

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a great hotel, very noisy, not even a closet in the room. No safe. No coffee machine. Limited bedding, old threadbare towels. Place smelled of nicotine.
Stayed 1 night in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 17, 2023
Thank you for sharing your feedback with us, John. The team at the Red Roof Inn Rochester – Airport appreciated your 3/5 score. However, you made mention of the smell described. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays in the future.Regards,XaoRed Roof ManagementRediResponse Specialist

8/10 Good

Frank

Stayed 2 nights in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 2, 2023
I appreciate the time that you took to share your sentiments with us, Frank. Our team at the Red Roof Inn Rochester – Airport appreciated your 4/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

4/10 Poor

Brenda

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Bathrooms, floors were filthy. Window was off track and difficult to get back on track to lock. No toilet paper or towels/ washcloths in bathrooms and when asked for some, they gave us a partial roll of TP and only towels, no washcloths.
Stayed 1 night in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 13, 2023
Thanks for sharing your feedback with us, Brenda. The team at our Red Roof Inn Rochester – Airport was saddened to see that we failed to provide you with a satisfactory stay. You stated that the poor floor cleanliness and the lack of the aforementioned bathroom linens, along with the other concerns hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

4/10 Poor

carol

Disliked: Cleanliness, property conditions & facilities, room comfort
plus jamais
La propreté vraiment douteuse, on a dormi dans nos sleeping bag.... Hôtel bruyant
Stayed 1 night in Oct 2023
Response from Devorine Red Roof Management on Oct 12, 2023
Thank you for your response, Carol. I am disappointed that you weren't pleased with your visit. You indicated the cleanliness was questionable and the property was noisy. I apologize sincerely for that. At Red Roof, we strive to provide superior service to every guest; therefore your feedback is very important to us, so your comments will be taken into consideration in an effort to improve the quality of our services.Thank you for choosing Red Roof Inn Rochester – Airport. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

David Blacks

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Devorine Red Roof Management on Oct 12, 2023
Thank you for taking a moment to complete our survey, David. The staff at the Red Roof Inn Rochester – Airport and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Linton Red Roof Management RediResponse Specialist on Oct 11, 2023
Hello Melissa, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ROCHESTER - AIRPORT and I were disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Our team at Red Roof hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LintonRed Roof Management RediResponse Specialist

2/10 Terrible

Linda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't stay here!
When I walked in, I wondered if the building was condemned. It was without a question the worst hotel I've ever booked. I prepaid and walked out without staying there. In my opinion, this property should be removed from the hotels.com listing.
Stayed 2 nights in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 11, 2023
Thanks for sharing your feedback with us, Linda. The team at our Red Roof Inn Rochester – Airport was saddened to see that we failed to provide you with a satisfactory stay. You stated that your first impression upon arrival was not a good one, which caused you to leave. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We wish you all the best in your future travels.Best wishes,XaoRed Roof ManagementRediResponse Specialist

6/10 Okay

Jeffrey

Liked: Cleanliness
Stayed 1 night in Oct 2023

2/10 Terrible

Danielle

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Chevanese RediResponse Specialist on Oct 10, 2023
Dear Danielle,Thank you for rating your recent stay at the Red Roof Inn Rochester – Airport. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist