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Reviews of Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

3 out of 5
Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel
800 Jefferson Rd, Rochester, NY

Reviews

8.2

Very good

Rating 10 - Excellent. 441 out of 1002 reviews" "
Rating 8 - Good. 332 out of 1002 reviews" "
Rating 6 - Okay. 131 out of 1002 reviews" "
Rating 4 - Poor. 54 out of 1002 reviews" "
Rating 2 - Terrible. 44 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the above…
Stayed 1 night in Apr 2024

10/10 Excellent

Namrata, Pardeeville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Ariela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good
Stayed 1 night in Apr 2024

10/10 Excellent

Cynthia

Liked: Amenities
Staff was excellent. Hallways and elevator needs updating.
Stayed 4 nights in Apr 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Rudolph

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Only real complaint was water pressure in shower.
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Destiny

Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and amenities are awesome.
Stayed 1 night in Mar 2024

6/10 Okay

Tori

Stayed 1 night in Mar 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Rude front desk staff
Stayed 2 nights in Feb 2024

2/10 Terrible

Michael

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They are liars at this property they said they would give a refund due to pool being out of order and they never gave a refund.
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Caitlin

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No heat in building or pool area, pool was freezing
Stayed 1 night in Feb 2024

10/10 Excellent

John

Stayed 1 night in Feb 2024

10/10 Excellent

Petronila Ventura De

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Tracy

Stayed 2 nights in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great experience at the holiday inn. Close proximity to restaurants and more.
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Rochester
The person at the desk was verry friendly and helpful when we arrived. The manager of the bar was the friendly and accommodating as was the bartender. The swimming pool was so warm. We keep coming back to this hotel whenever we are in Rochester.
Stayed 1 night in Dec 2023

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, amenities

2/10 Terrible

Crystal

Took my money and I have no place to stay
Stayed 1 night in Nov 2023

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people at front desk
Stayed 1 night in Nov 2023

6/10 Okay

Jo, Annapolis

It was an adequate hotel. There as lots of noise from kids playing in the halls and running around. My favorite thing was Sticky Lips BBQ, a great restaurant next door!
Stayed 1 night in Nov 2023

10/10 Excellent

Tullio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Staff were pleasant and accommodating. Room was clean and offered good amenities.
Stayed 1 night in Nov 2023

6/10 Okay

Kevin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Holiday Inn Feedback
Front desk personnel were great. The hotel is outdated, especially the HVAC system. Noisy system and constantly turning on and off. Made it difficult to sleep. The buffet presentation was fine; however all the food was cold, even at 8:30 in the morning. Bathroom was crowded as it was very tiny. Rooms were ok but took a long time to reach them
Stayed 1 night in Nov 2023

6/10 Okay

fred

Stayed 1 night in Oct 2023

8/10 Good

Jinlong

Stayed 2 nights in Oct 2023

2/10 Terrible

WANDA

Stayed 2 nights in Oct 2023

6/10 Okay

Todd

Travelled with partner
Liked: Cleanliness, staff & service
Hotel was adequate, nothing special. However, the heat and air handler in the room sounded like a 747 taking off every time it kicked on in the middle of the night. Toilet handle was also broken, but I was able to fix it myself.
Stayed 2 nights in Oct 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best out of all the other Holiday Inn hotels I have ever stayed in.
Stayed 2 nights in Oct 2023

10/10 Excellent

ANNETTE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I’m visiting Rochester I always stay at this hotel. It’s close to RIT, close to shopping and dining options and right off the highway. The staff are always very nice and the room is always clean. The beds are comfy.
Stayed 2 nights in Oct 2023

10/10 Excellent

Vivian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stay.
Great overnight stay. Room was clean, modern, and comfortable. Shower had good pressure. We enjoyed swimming in the hotel pool. Also appreciated the included breakfast.
Stayed 1 night in Oct 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Judith

Stayed 1 night in Sep 2023

10/10 Excellent

Jane

Stayed 1 night in Oct 2023

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

JOSEPH

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Huge hair ball in the shower sink. Other people’s hair all over the suite furniture. Check in manager was very very friendly. He said he was the new manager and was going to get things straightened around. I hope he puts cleanliness on the top of his agenda.
Stayed 1 night in Sep 2023

10/10 Excellent

Suliman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and nice hotel
Great hotel and with proximity to the city airport
Stayed 3 nights in Sep 2023

6/10 Okay

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No rush to return but OK for a night
The hotel is located close to 390 so that is a plus. The lobby and common areas are nice enough but the halls leading to rooms were narrow with short ceilings which made them feel closed in. There was also a very cold breeze blowing down the hallways despite no outside doors being open. Rooms were clean and had some modernization but the doors to the rooms were scratched up and appeared out dated. I only stayed one night but I wouldn’t be in a hurry to go back. Not worth the price!
Stayed 1 night in Sep 2023

2/10 Terrible

Jerod

Stayed 1 night in Sep 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whenever I visit Rochester, this is my choice of hotels. The staff is always very friendly and the amenities offered are great. My room is always clean and comfortable.
Stayed 1 night in Aug 2023

10/10 Excellent

Denise, Smithtown

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to Rochester Institute of Technology
Stayed 1 night in Aug 2023

10/10 Excellent

ANNETTE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I visit Rochester, the Holiday Inn Marketplace is my preferred hotel. The facilities are always clean, the staff is always kind and the beds are always comfy. The hotel is situated next to shopping and very close to the Rochester Institute of technology campus, which is always my purpose for visiting.
Stayed 2 nights in Aug 2023

6/10 Okay

PTrick

Liked: Property conditions & facilities
Room was not made up after first nights stay.
Stayed 2 nights in Aug 2023

8/10 Good

Frances

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly. The room was great. There were supplies that we needed in the room, and there were lots of food options nearby.
Stayed 1 night in Aug 2023

6/10 Okay

Jennifer

Travelled with family, Travelled with partner
Liked: Staff & service
Close to many things, however a little run down and no restaurant/bar
Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dissatisfied
I will not stay here again. The carpet in the room had back sticky substance on the carpet, place was not vacuumed, the refrigerator had something spilled in it. The curtains were on the ground with the chain broken when I arrived in the room. Many other people were complaining about same issues
Stayed 3 nights in Aug 2023

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool hours
The one thing that put a bit of a damper on things was the pool hours. We wanted to take swim in the morning when we got up as the pool hours posted was 6:00 am to 10:00 pm. When we used the key card to get in it wouldn’t work, so I went front desk only to be told the pool doesn’t open until 10:00 am and they haven’t changed the signs yet.
Stayed 1 night in Aug 2023