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Reviews of Hilton Garden Inn Rochester Downtown, MN

3 out of 5
Hilton Garden Inn Rochester Downtown, MN
225 S Broadway, Rochester, MN

Reviews

8.8

Excellent

Rating 10 - Excellent. 373 out of 659 reviews" "
Rating 8 - Good. 197 out of 659 reviews" "
Rating 6 - Okay. 56 out of 659 reviews" "
Rating 4 - Poor. 21 out of 659 reviews" "
Rating 2 - Terrible. 12 out of 659 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Vickie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality was excellent..free shuttle to Mayo and back..great staff working there. I would stay again. Didnt do breakfast there Its an extra charge.
Stayed 1 night in Apr 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Travis

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Over-all nice facility, however the beds were too firm and the TV counter in the room was covered with coffee stains. Friendly helpful staff. Great location for our visit
Stayed 5 nights in Mar 2024

10/10 Excellent

Janice, Bella Vista

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property has construction underway in the lobby, but our fourth floor room was clean, in excellent condition, and quiet. Staff members were extremely helpful and there is a courtesy car back and forth to Mayo locations if needed. The only onsite parking is valet, but the third street ramp public covered parking is only a block away(shorter than a standard block distance). It was convenient, even though off site. Both the hotel and the public parking garage connect to the downtown skywalk. There is not an off street entry in front of the hotel, street parking only, so plan people and luggage unloading accordingly. Since our use of the lobby was minimal, construction was not an issue for us and it appears it will be quite nice when complete. And kudos to the staff. Every one we came in contact with was helpful and courteous. We would stay again.
Stayed 1 night in Mar 2024

10/10 Excellent

Ed

Travelled with partner
Liked: Amenities, property conditions & facilities
The garden Hilton in Rochester was an amazing. Staff was polite and socialiable always smiling and helpful. We needed to go to the Mayo and he said you can always the skyway and showed us where to go everywhere we need to go we could use the sky way. Valet staff was Jonny on the spot even with the weather. Staff was very engaging which was so nice other places we’ve stayed the staff were stuffy and non engaging, construction was going on but you could barely tell. Room was fanstastic and the bed was so comfy. We will definatly stay here when we come back 5 stars
Stayed 1 night in Mar 2024

6/10 Okay

Robert, Casper

Stayed 1 night in Mar 2024

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Mar 2024

10/10 Excellent

Sid, Prairie du Sac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Alika

Liked: Cleanliness, staff & service, property conditions & facilities
The
Stayed 2 nights in Mar 2024

8/10 Good

Barbara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attendants at the check in desk were very nice and considerate wiht switching my room from King to 2 Queen
Stayed 1 night in Mar 2024

10/10 Excellent

Nora, Roscoe

Liked: Cleanliness, staff & service, amenities
Lobby area is being remodeled so the lounge area is now the front desk. Fortunately good food and drinks are nearby.
Stayed 1 night in Feb 2024
Response from Ken - Guest Experience Manager on Feb 29, 2024
Nora, Thank you for the review and staying with us!!

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Thoroughly enjoyed it compared to others. I’ve stayed at in the area.
Stayed 3 nights in Feb 2024
Response from Ken - Guest Experience Manager on Feb 21, 2024
Ian, Thank you for your most recent stay and the great review!

4/10 Poor

Lawrence

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Left a bad taste. Hotel is being renovated, specifically, the tile floors are being removed today by a handheld jackhammer. You can hear it throughout the hotel. I asked for late checkout, front desk said "no." I said not even an hour, and again was told "no." It would have been nice to know in advance about the construction. Would have been nice if the front desk permitted late checkout. I'm guessing the hotel was less than 1/2 full.
Stayed 1 night in Feb 2024
Response from Ken - Guest Experience Manager on Feb 19, 2024
Lawrence, Thank you on your most recent stay. Hopefully next time everything will be complete and to your satisfaction.

6/10 Okay

Tisha, Cloquet

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our room was right next to an exit to the skywalk area. Very noisy. Their guest service site needs to be updated. It showed you could order room service from two restaurants and actually one of the restaurants is permanently closed. The Expedia site shows free breakfast which isn’t true. Again guest service site needs alot of updating.
Stayed 1 night in Feb 2024
Response from Ken - Guest Experience Manager on Feb 19, 2024
Tisha, my apologies on not having everything updated within the system we are working on this currently and appreciate you pointing this out. Thank you!

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Loved not having to walk outside to Mayo in February. Front desk staff was friendly and very helpful.
Stayed 1 night in Feb 2024
Response from Ken- Guest experience Manager on Feb 9, 2024
Thank you Susan, appreciate you staying with us and the great review!!!

8/10 Good

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ken- Guest experience Manager on Feb 6, 2024
Thank you for the review and for staying with us!!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
The hotel was fine. We had to ask for a Roku for the tv. When we asked the first time, they just said some rioms have them. Turns out you have to just specifically ask to get one. Customer service was okay but valet was usually pretty slow. They never seemed happy about doing it. Pool and hot tub were decent. Rooms were pretty good and with skyway to Mayo, we would stay here again.
Stayed 4 nights in Jan 2024
Response from Ken - Guest Experience Manager on Jan 18, 2024
My apologies on your recent stay, next time you’re in town. Please let me know who you are so we can make it right moving forward. Always room for improvement and appreciate your feedback. Thank you so much.

10/10 Excellent

Genevieve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Took advantage of the shuttle to the Mayo clinics. Best part since then we did not have to worry about parking and stayed warm. -tempatures in the negative levels.
Stayed 2 nights in Jan 2024
Response from Ken - Guest Experience Manager on Jan 17, 2024
Genevieve, thank you for the nice review and for staying with us!

10/10 Excellent

Alvina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Ken - Guest Experience Manager on Jan 15, 2024
Hi Alvina thank you for your review and most recent stay!!

8/10 Good

Kathleen

Business traveller
Overall a good experience. I was disappointed that there were so few options for food delivery and the cost of the breakfast.
Stayed 4 nights in Jan 2024
Response from Ken - Guest Experience Manager on Jan 12, 2024
Thank you Kathleen for your most recent stay and review!!

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property location is close to Mayo. It has inside walkways to keep you out of the cold
Stayed 2 nights in Dec 2023
Response from Ken - Guest Experience Manager on Jan 12, 2024
Thanks, Thomas, for your most recent stay and review!!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Friendly service staff, comfortable bed. Location great for going out
Stayed 1 night in Dec 2023
Response from Ken- Guest Experience Manager on Dec 30, 2023
Scott thank you for the great review and for staying with us recently. We really appreciate you!

10/10 Excellent

Nora, Roscoe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here for our visits to Mayo Clinic. The accessible rooms are large enough to move a wheelchair around easily. Since it is connected to the skyway, we never have to go outside to go back and forth to the clinic. The staff is very accommodating to our needs. We sometimes have to stay longer than expected for another appointment.
Response from Ken - Guest Experience Manager on Dec 21, 2023
Thank you Nora for the review and for staying with us!

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Always a great stay here. Staff is outstanding!
Stayed 1 night in Dec 2023
Response from Ken - Guest Experience Manager on Dec 19, 2023
Thank you for staying with us and the great review!

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet
Great hotel. Welcome service. Jax at the front desk was excellent! Would stay again.
Stayed 1 night in Dec 2023
Response from Ken - Guest Experience Manager on Dec 18, 2023
Emily, thank you for the great Response! Jax is an awesome employee and really appreciate your feedback and staying with us. Thanks

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Staff is outstanding. Rooms are nice and the beds are comfortable.
Stayed 1 night in Dec 2023
Response from Ken - Guest Experience Manager on Dec 13, 2023
Julie Thank you for the review! We appreciate having you as our guest! Happy Holidays

10/10 Excellent

Casandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch service, hospitality was exceptional and everyone went out of their way to ensure our stay was enjoyable!!! We will definitely book this hotel again for a future trip to Rochester.
Stayed 3 nights in Dec 2023
Response from Ken - Guest Experience Manager on Dec 12, 2023
Casandra, Thank you for the great review! we really value and appreciate you as a guest!

2/10 Terrible

Andy

Stayed 1 night in Nov 2023
Response from Ken - Guest Experience Manager on Dec 21, 2023
Andy Thank you for the review. Just curious as to why the low score and how we can make it better in the future. thanks

10/10 Excellent

Dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the civic center event
Stayed 1 night in Nov 2023
Response from Ken - Guest Experience Manager on Nov 20, 2023
Thank you, Dale! We really appreciate the review and having you as our guest!

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet property. Staff was pleasant and helpful. Very convenient to skyway and then subway to Mayo. Only issue was the accessible shower had a broken seal at the base and leaked water all over bathroom floor. Could be hazardous but we placed a bunch of towels along the outside to absorb it as it leaked out.
Stayed 4 nights in Nov 2023
Response from Ken-Guest experience Manager on Nov 12, 2023
Thank you for your recent stay. My apologies on the broken seal. Next time you stay with us please reach out to me so I can make it right. Thank you

10/10 Excellent

Luke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Ken-Guest Experience manager on Nov 13, 2023
Thank you for staying with us and your review!

6/10 Okay

Russ

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Ken - Guest Experience Manager on Oct 26, 2023
Thank you for the review! Please feel free to reach out to me personally so I can make your stay better next time. Thank you

10/10 Excellent

John, Greenwood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with plenty of amenities
Stayed 2 nights in Oct 2023
Response from Ken - Guest Experience Manager on Oct 25, 2023
Thank you for staying with us and the great review!!

10/10 Excellent

Lonnie

Stayed 1 night in Oct 2023
Response from Ken - Guest Experience Manager on Oct 24, 2023
Thank you, Lonnie for the Great Review! we truly value you as a Guest.

10/10 Excellent

Sheila

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Ken -Guest Experience Manager on Oct 22, 2023
Thank you Sheila on your recent stay and review!!!

10/10 Excellent

Guinevere

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were outstanding. Comfortable bed. Spacious.
Stayed 1 night in Oct 2023
Response from Ken - Guest Experience Manager on Oct 20, 2023
Thank you Guinevere! We really appreciate your feedback and having you as a guest!

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ken - Guest Experience Manager on Oct 20, 2023
Thank you for the great review! We really appreciate having you as a guest!!

10/10 Excellent

Janet

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They so nice.
Stayed 2 nights in Oct 2023
Response from Ken - Guest Experience Manager on Oct 18, 2023
Thank you Janice! We really appreciate having you as a guest..

8/10 Good

Kedrin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entire staff is amazing! Valet was amazing, front desk was amazing, staff working at breakfast was amazing. Our room was very clean! My only concern was there was a salamander that came up from our shower drain .. It went back into it before we could get a picture to show the front desk. Other than that we had no issues or concerns with anything!
Stayed 2 nights in Oct 2023
Response from Ken - Guest Experience Manager on Oct 16, 2023
Hi Kedrin, Thank you for the review!

8/10 Good

Beth

Stayed 1 night in Oct 2023
Response from Ken - Guest Experience Manager on Oct 15, 2023
Thank you for the review and for staying with us!

10/10 Excellent

Stacey

Stayed 1 night in Oct 2023
Response from Ken- Guest Experience Manager on Oct 12, 2023
Hi Stacey, thank you for the Great review we really appreciate having you as a guest.

10/10 Excellent

Lynda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Ken - Guest Experience Manager on Oct 9, 2023
Thank you, Lynda for the great Review!!

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
We have stated this hotel a few times and really enjoy it. The staff is always friendly and the rooms are always comfortable. Brandy the bartender was great and super fun. Overall a great trip and perfect location for our downtown getaway.
Stayed 1 night in Oct 2023
Response from Ken Ziemer - Guest Experience Manager on Oct 9, 2023
Hi Amanda, thank you for taking the time for the review! we appreciate having you as a guest.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Ken on Sep 28, 2023
Thank you for the review!

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good.
Stayed 2 nights in Sep 2023
Response from Ken on Sep 28, 2023
Thank you Melissa! We appreciate having you as a guest.

10/10 Excellent

GEORGE, Vadnais Heights

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone we came into contact with at the hotel was amazing. Helpful, friendly & efficient. Definitely would stay again!
Stayed 2 nights in Sep 2023
Response from Ken Ziemer - Guest Experience Manager on Sep 28, 2023
Thank you for the review George. We look forward in seeing you again!

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like that we had to circle the block a few times before we could park in front of the hotel to check in.
Response from Ken - Guest Experience Manager on Sep 28, 2023
Hi Kim, sorry about the parking it is a work in progress. We are working on making it much easier. Thank you for the review!

6/10 Okay

Jamie

Travelled with family
Disliked: Staff & service, amenities
The experience was fine overall. However, I opted to valet our car, which was flat fee of $21/day. The average parking around the area I was told is $13/day. I wanted the convenience as we were only there for 3 nights and had several activities to go to. All but the very first night and next morning I was simply handed my own keys back and told to grab it from the back lot. This was irritating as I paid for a service, not just a parking spot.upon check out (we left very early) I checked out, told the front desk my car was in the valet lot and then walked out the front for someone to bring our car. We stood outside for 10 mins waiting. The doors were locked to get back in, im sure for nighttime security, so I called the desk again to remind the man I had checked out with that I was still waiting for my car. He told me just to get it from the valet lot out back. I had to further explain that was impossible because THEY had my keys.
Stayed 3 nights in Sep 2023
Response from Ken - Guest Experience Manager on Sep 28, 2023
Hi Jaime, My apologies on the parking. The daily self rate parking is 16 a day in the ramp and yes 21 for Valet. We are correcting the issue and now pulling cars around as yes you are paying for a service. next time you are in town please ask for me and I will help make it right! Thanks for your feedback.

2/10 Terrible

Youssef, Des Moines

Stayed 3 nights in Sep 2023
Response from Ken - Guest Experience Manager on Sep 28, 2023
Hi Youssef, My apologies on the not so great experience next time you are in town reach out to me and we can see what the issue was and how we can make it right! thanks

8/10 Good

Susan

Stayed 1 night in Sep 2023
Response from Ken Ziemer - Guest Experience Manager on Oct 9, 2023
Hi Susan, thank you for the review!