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Reviews of DoubleTree by Hilton Hotel Rochester - Mayo Clinic Area

4 out of 5
DoubleTree by Hilton Hotel Rochester - Mayo Clinic Area
150 S Broadway, Rochester, MN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 491 out of 754 reviews" "
Rating 8 - Good. 188 out of 754 reviews" "
Rating 6 - Okay. 48 out of 754 reviews" "
Rating 4 - Poor. 18 out of 754 reviews" "
Rating 2 - Terrible. 9 out of 754 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Brandi

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Sep 2022
Response from hm on Oct 3, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester Mayo Clinic Area to your liking

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Saddened to hear that this Doubletree is closing their doors at the end of this month, September!! It is being converted into dorms. It was our favorite place to stay in Rochester!
Stayed 1 night in Sep 2022
Response from hm on Sep 29, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester Mayo Clinic Area to your liking

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Darwin on Sep 26, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester Mayo Clinic Area to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

6/10 Okay

john

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed there a number of times before and it seems like the place is getting a little tired. Was offered the courtesy of the executive level and yet this time they wanted a charge of $30 per day. Shuttle service has a fee with it. Charging for a bottle of water that cost them probably 50 cents since and there charge of $4. I returned there regularly so I'll be looking for a better deal elsewhere.
Stayed 4 nights in Sep 2022
Response from Alan on Sep 17, 2022
Thank you for staying with us!

8/10 Good

virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

JENNIFER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from hm on Sep 15, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester Mayo Clinic Area to your liking.

10/10 Excellent

kelly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from hm on Sep 11, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester Mayo Clinic Area to your liking.

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Mayo patients
We were in town for a Mayo Clinic visit. Your staff were exceptional in their helpfulness as we needed drop off and pick up service to the clinic with our mobility limitations. The room was clean and well appointed.
Stayed 6 nights in Aug 2022
Response from Alan on Sep 4, 2022
Thank you for staying with us!

10/10 Excellent

Tiffany

Stayed 1 night in Sep 2022
Response from Alan on Sep 5, 2022
Thank you for staying with us!

8/10 Good

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 2 nights in Aug 2022
Response from hm on Aug 25, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester Mayo Clinic Area to your liking.

8/10 Good

Gene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need explanation on elevator use.
Stayed 1 night in Aug 2022
Response from hm on Aug 15, 2022
Thank you for your recent stay with us!

10/10 Excellent

Ryan

Stayed 1 night in Aug 2022

10/10 Excellent

Tony

Stayed 1 night in Aug 2022

8/10 Good

Keenan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The doubletree hotel was great and the staff was very helpful and respectful. Will certainly stay again.
Stayed 1 night in Aug 2022
Response from Alan on Aug 13, 2022
Thank you for your recent stay with us!

2/10 Terrible

Thomas

Stayed 2 nights in Aug 2022
Response from Ed on Aug 12, 2022
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. We do have a new hotel, the Hilton Rochester Mayo Clinic Area about a block away from us. There rooms are really good and new in case you need a place to stay while in Rochester. Thank you and have a great day.

8/10 Good

Becky

Liked: Staff & service, amenities
It was a nice stay did not have to leave the hotel for dinner. 😍
Stayed 1 night in Aug 2022
Response from hm on Aug 7, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester Mayo Clinic Area to your liking.

10/10 Excellent

Brenda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from hm on Aug 1, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester Mayo Clinic Area to your liking.

10/10 Excellent

Kelly

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Jul 2022

10/10 Excellent

Carlos

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 1 night in Jul 2022
Response from Darwin on Jul 26, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester Mayo Clinic Area to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Darwin on Jul 25, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester Mayo Clinic Area to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

SHERI' WILLIAMS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of Rochester within easy walking distance of restaurants and shops. Pescara is a wonderful restaurant, one of the best!
Stayed 2 nights in Jul 2022
Response from Alan on Jul 22, 2022
Thank you for staying with us!

8/10 Good

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location , cleanliness
Stayed 1 night in Jul 2022
Response from Ed on Jul 17, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found your stay at the DoubleTree Hotel to your liking.

10/10 Excellent

Carolyn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful stay. Thank you!
Stayed 1 night in Jul 2022
Response from hm on Jul 13, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester - Mayo Clinic Area to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Thomas Leslie

Travelled with partner
Liked: Staff & service
Excellent service from everyone.
Stayed 1 night in Jul 2022
Response from hm on Jul 14, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester - Mayo Clinic Area to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

8/10 Good

sheryl

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We paid for the executive lounge and the meals were mediocre and breakfast was awful... I understand offering something in exchange of bacon but every single day steamed limp turkey bacon or steamed chicken sausage? Yuck! If people want low-fat you had other things available. The food was also very underheated.
Stayed 2 nights in Jul 2022
Response from hm on Jul 14, 2022
Thank you for your review! We are sorry for we did not meet your expectations.

8/10 Good

terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 2 nights in Jul 2022
Response from hm on Jul 7, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester - Mayo Clinic Area to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk staff was pleasant and the cookies a complete bonus after a day of travel. The room was clean and bed comfortable. The street noise quieted after 10.
Stayed 2 nights in Jun 2022
Response from hm on Jul 2, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester - Mayo Clinic Area to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Kimberly

Stayed 1 night in Jun 2022

8/10 Good

Richard

Stayed 3 nights in Jun 2022
Response from hm on Jun 25, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester - Mayo Clinic Area to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with friendly staff. Restaurant was yummy.
Stayed 3 nights in Jun 2022
Response from Alan on Jun 23, 2022
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in downtown Rochester
This was a very nice, well-maintained hotel. The staff were very helpful in solving a WiFi problem I had, the location is in the heart of downtown, and the room was quite comfortable -- larger than average and well-equipped. I enjoyed the stay there and would be happy to do so again.
Stayed 2 nights in Jun 2022
Response from Ed on Jun 22, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester - Mayo Clinic Area to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

8/10 Good

chi cheong

Stayed 2 nights in Jun 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from hm on Jun 13, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester - Mayo Clinic Area to your liking.

10/10 Excellent

Loretta

Stayed 2 nights in Jun 2022

8/10 Good

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay close to mayo clinics
Stayed 1 night in Jun 2022
Response from Alan on Jun 9, 2022
Thank you for staying with us!

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location,beautiful hotel and wonderful staff!
Stayed 2 nights in Jun 2022
Response from Alan on Jun 9, 2022
Thank you for staying with us!

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, beautiful hotel! Wonderful staff & great location
Stayed 1 night in Jun 2022
Response from Alan on Jun 9, 2022
Thank you for staying with us!

10/10 Excellent

Gary

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was amazing and very professional.
Stayed 1 night in May 2022
Response from hm on Jun 13, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester - Mayo Clinic Area to your liking.

10/10 Excellent

Dean

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
the club lounge is an awesome upgrade option
Stayed 1 night in May 2022
Response from hm on Jun 13, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester - Mayo Clinic Area to your liking.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive staff, clean, comfortable, good A/C - nice stay!
Stayed 1 night in May 2022
Response from hm on Jun 13, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester - Mayo Clinic Area to your liking.

10/10 Excellent

Abdallah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from hm on May 23, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester - Mayo Clinic Area to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Debra

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 1 night in May 2022
Response from hm on Jun 13, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester - Mayo Clinic Area to your liking.

10/10 Excellent

Barbara

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and helpful staff.
Stayed 1 night in May 2022
Response from hm on Jun 13, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester - Mayo Clinic Area to your liking.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing front desk staff. They were all so kind.
Stayed 1 night in Apr 2022
Response from hm on Jun 13, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester - Mayo Clinic Area to your liking.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Ed on May 20, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester - Mayo Clinic Area to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

8/10 Good

James, Cedar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant was a BAD experience. There were only 6 tables with guest for breakfast yet I waited 15 minutes to be seated and there was only one group of 4 people ahead of me.
Stayed 3 nights in May 2022
Response from hm on Jun 13, 2022
We apologize about your poor experience at the restaurant. Since they are separate from us we will be sure to let their manager know. Again we apologize.

10/10 Excellent

Kathy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just what we needed while we had to attend appointments at the Mayo clinic. Convenience and access to the skyway and Subway was important
Stayed 3 nights in May 2022
Response from Ed on May 16, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester - Mayo Clinic Area to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Sheila

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property close to Convention Center.
Stayed 1 night in May 2022
Response from hm on May 15, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester - Mayo Clinic Area to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was on the 11th floor and found the executive lounge to be very noisy at night.
Stayed 2 nights in May 2022
Response from Alan on May 9, 2022
Thank you for staying with us. We do apologize for the noise we will pass it along to our superiors.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service
It is a 5 star hotel. The rooms, restaurant, and service is all a 5 star rating. I highly recommend it to everyone
Stayed 1 night in Apr 2022
Response from hm on May 6, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester - Mayo Clinic Area to your liking. We look forward to welcoming you back to our hotel in the not too distant future!