All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester Mayo Clinic Area to your liking
Saddened to hear that this Doubletree is closing their doors at the end of this month, September!! It is being converted into dorms. It was our favorite place to stay in Rochester!
Verified traveller
Stayed 1 night in Sep 2022
Response from hm on Sep 29, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester Mayo Clinic Area to your liking
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester Mayo Clinic Area to your liking. We look forward to welcoming you back to our hotel in the not too distant future!
Stayed there a number of times before and it seems like the place is getting a little tired. Was offered the courtesy of the executive level and yet this time they wanted a charge of $30 per day. Shuttle service has a fee with it. Charging for a bottle of water that cost them probably 50 cents since and there charge of $4. I returned there regularly so I'll be looking for a better deal elsewhere.
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester Mayo Clinic Area to your liking.
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester Mayo Clinic Area to your liking.
We were in town for a Mayo Clinic visit. Your staff were exceptional in their helpfulness as we needed drop off and pick up service to the clinic with our mobility limitations. The room was clean and well appointed.
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester Mayo Clinic Area to your liking.
The doubletree hotel was great and the staff was very helpful and respectful. Will certainly stay again.
Keenan
Stayed 1 night in Aug 2022
Response from Alan on Aug 13, 2022
Thank you for your recent stay with us!
2/10 Terrible
Thomas
Aug 11, 2022
Thomas
Stayed 2 nights in Aug 2022
Response from Ed on Aug 12, 2022
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. We do have a new hotel, the Hilton Rochester Mayo Clinic Area about a block away from us. There rooms are really good and new in case you need a place to stay while in Rochester. Thank you and have a great day.
8/10 Good
Becky
Aug 7, 2022
Liked: Staff & service, amenities
It was a nice stay did not have to leave the hotel for dinner. 😍
Becky
Stayed 1 night in Aug 2022
Response from hm on Aug 7, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester Mayo Clinic Area to your liking.
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester Mayo Clinic Area to your liking.
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester Mayo Clinic Area to your liking. We look forward to welcoming you back to our hotel in the not too distant future!
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester Mayo Clinic Area to your liking. We look forward to welcoming you back to our hotel in the not too distant future!
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester - Mayo Clinic Area to your liking. We look forward to welcoming you back to our hotel in the not too distant future!
10/10 Excellent
Thomas Leslie
Travelled with partner
Jul 10, 2022
Liked: Staff & service
Excellent service from everyone.
Thomas Leslie
Stayed 1 night in Jul 2022
Response from hm on Jul 14, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester - Mayo Clinic Area to your liking. We look forward to welcoming you back to our hotel in the not too distant future!
We paid for the executive lounge and the meals were mediocre and breakfast was awful... I understand offering something in exchange of bacon but every single day steamed limp turkey bacon or steamed chicken sausage? Yuck! If people want low-fat you had other things available. The food was also very underheated.
sheryl
Stayed 2 nights in Jul 2022
Response from hm on Jul 14, 2022
Thank you for your review! We are sorry for we did not meet your expectations.
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester - Mayo Clinic Area to your liking. We look forward to welcoming you back to our hotel in the not too distant future!
The desk staff was pleasant and the cookies a complete bonus after a day of travel. The room was clean and bed comfortable. The street noise quieted after 10.
Laurie
Stayed 2 nights in Jun 2022
Response from hm on Jul 2, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester - Mayo Clinic Area to your liking. We look forward to welcoming you back to our hotel in the not too distant future!
10/10 Excellent
Kimberly
Jun 29, 2022
Kimberly
Stayed 1 night in Jun 2022
8/10 Good
Richard
Jun 24, 2022
Richard
Stayed 3 nights in Jun 2022
Response from hm on Jun 25, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester - Mayo Clinic Area to your liking. We look forward to welcoming you back to our hotel in the not too distant future!
This was a very nice, well-maintained hotel. The staff were very helpful in solving a WiFi problem I had, the location is in the heart of downtown, and the room was quite comfortable -- larger than average and well-equipped. I enjoyed the stay there and would be happy to do so again.
Verified traveller
Stayed 2 nights in Jun 2022
Response from Ed on Jun 22, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester - Mayo Clinic Area to your liking. We look forward to welcoming you back to our hotel in the not too distant future!
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester - Mayo Clinic Area to your liking.
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester - Mayo Clinic Area to your liking.
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester - Mayo Clinic Area to your liking.
Attentive staff, clean, comfortable, good A/C - nice stay!
Robert
Stayed 1 night in May 2022
Response from hm on Jun 13, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester - Mayo Clinic Area to your liking.
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester - Mayo Clinic Area to your liking. We look forward to welcoming you back to our hotel in the not too distant future!
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester - Mayo Clinic Area to your liking.
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester - Mayo Clinic Area to your liking.
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester - Mayo Clinic Area to your liking.
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester - Mayo Clinic Area to your liking. We look forward to welcoming you back to our hotel in the not too distant future!
The restaurant was a BAD experience. There were only 6 tables with guest for breakfast yet I waited 15 minutes to be seated and there was only one group of 4 people ahead of me.
James
Stayed 3 nights in May 2022
Response from hm on Jun 13, 2022
We apologize about your poor experience at the restaurant. Since they are separate from us we will be sure to let their manager know. Again we apologize.
It was just what we needed while we had to attend appointments at the Mayo clinic. Convenience and access to the skyway and Subway was important
Kathy
Stayed 3 nights in May 2022
Response from Ed on May 16, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester - Mayo Clinic Area to your liking. We look forward to welcoming you back to our hotel in the not too distant future!
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester - Mayo Clinic Area to your liking. We look forward to welcoming you back to our hotel in the not too distant future!
I was on the 11th floor and found the executive lounge to be very noisy at night.
Verified traveller
Stayed 2 nights in May 2022
Response from Alan on May 9, 2022
Thank you for staying with us. We do apologize for the noise we will pass it along to our superiors.
10/10 Excellent
Ronald
May 5, 2022
Liked: Cleanliness, staff & service
It is a 5 star hotel. The rooms, restaurant, and service is all a 5 star rating. I highly recommend it to everyone
Ronald
Stayed 1 night in Apr 2022
Response from hm on May 6, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Rochester - Mayo Clinic Area to your liking. We look forward to welcoming you back to our hotel in the not too distant future!