All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Rabih Beaino General Manager on Apr 1, 2024
Dear SAEED,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
6/10 Okay
Harvey Clifford, Halesowen
Dec 29, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Harvey Clifford
Stayed 2 nights in Dec 2023
10/10 Excellent
othman
Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
it was amazing, I am looking for good laundry at an acceptable price.
Wei-Shen
Stayed 6 nights in Aug 2023
Response from Rabih Beaino General Manager on Apr 6, 2024
Dear Valued Wei-Shen,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
Response from Marti Roger, Director of Operations on Mar 27, 2023
Greetings from the Intercontinental Riyadh Hotel.Thank you so much for recently staying with us and for the good rating. We are very happy you enjoyed your stay with us. We look forward to welcoming you again soon. Best regards Marti Roger, Director of Operations***stay 4 nights or longer and choose from either one free golf lesson or round of golf per person on our excellent golf course***
Zakir housekeeping guyb on 5th floor was best.
shower not working 5th floor
no charging point near bed
in all disaapointment due to not much water in shower
SANJEEV
Stayed 6 nights in Feb 2023
Response from Yahya Al bawardi, Rooms Manager on Feb 23, 2023
Dear Sanjeev,Thank you for recently staying with us.We sincerely apologize for any issue with the shower Our maintenance team could have fixed the issue upon request. We are so pleased with your feedback on Zahir and the Housekeeping team. We will share your feedback with them and we hope we can welcome you again for a better experience.Best regardsYahya Al bawardi, Rooms Manager
8/10 Good
Luay J
Business traveller
Dec 5, 2022
Liked: Staff & service, amenities
.
Luay J
Stayed 1 night in Dec 2022
Response from Tariq Dowidar – Area General Manager on Dec 6, 2022
Dear Luay, Thank you for recently staying at the Intercontinental Riyadh Hotel. We are glad you had a comfortable stay and we look forward to your next visit soon. Warm regards Tariq Dowidar – Area General Manager ***stay 4 nights or longer and choose from either one free golf lesson or round of golf per person on our excellent golf course***
Response from Yahya Al Bawardi, Rooms Manager on Aug 14, 2022
Dear Ahmed,
Thank you for recently staying with us. We are saddened to receive your review and we hope to welcome you again for a better experience.
Kind regards
Yahya Al Bawardi, Rooms Manager
Was at a co detente at the hotel and stayed for 4 nights - very friendly and efficient staff, good sized comfortable rooms with good amenities. Would stay again when in Riyadh
lee
Stayed 4 nights in Jun 2022
Response from Tariq Dowidar – Area General Manager on Jun 13, 2022
Dear Lee,
Thank you for staying at the Intercontinental Riyadh Hotel and for the excellent score.
It is such a great feeling to receive guest's feedback such as yours and we are overjoyed you enjoyed your stay and the hospitality of our dedicated teams.
Please visit us again, we look forward to welcoming you again soon.
Kind regards
Tariq Dowidar – Area General Manager ***stay 4 nights or longer and choose from either one free golf lesson or round of golf per person on our excellent golf course***
Stayed here 3 times now. Nice rooms, quiet and very comfortable. Great spot along a Dubai Creek!
chris
Stayed 4 nights in Mar 2022
Response from Tariq Dowidar – Area General Manager on Apr 1, 2022
Dear Chris,
Thank you so much for being a loyal guest to the Intercontinental Riyadh Hotel.
We value the feedback of our loyal guests and we are so happy you had a comfortable stay with us.
Please visit us again.
Best regards
Tariq Dowidar – Area General Manager
***stay 4 nights or longer and choose from either one free golf lesson or round of golf per person on our excellent golf course***
2/10 Terrible
Daniel
Mar 30, 2022
Daniel
Stayed 2 nights in Mar 2022
Response from Yahya Al Bawardi, Rooms Manager on Apr 1, 2022
Dear Daniel,
Thank you for recently staying with us. We sincerely apologize if your stay did not meet your expectations and we hope to welcome you again for a better experience.
Kind regards
Yahya Al Bawardi, Rooms Manager
6/10 Okay
Iacovos
Business traveller
Mar 23, 2022
Liked: Staff & service
Iacovos
Stayed 4 nights in Mar 2022
Response from Tariq Dowidar – Area General Manager on Mar 25, 2022
Dear Lacovos,
Thank you for recently staying t the Intercontinental Riyadh Hotel.
We are glad you had a comfortable stay and we look forward to your next visit soon.
Warm regards
Tariq Dowidar – Area General Manager
***stay 4 nights or longer and choose from either one free golf lesson or round of golf per person on our excellent golf course***
Response from Yahya Al Bawardi, Rooms Manager on Mar 23, 2022
Dear Fahad,
Thank you for recently staying with us.
We are saddened with your rating and we hope to welcome you again for a better experience.
Kind regards
Yahya Al Bawardi, Rooms Manager
The staff was very friendly and helpful. I recommend Intercontinental hotel to any gust
AHMED
Stayed 6 nights in Mar 2022
Response from Tariq Dowidar – Area General Manager on Mar 11, 2022
Dear Ahmed,
Thank you for choosing to stay at the Intercontinental Riyadh Hotel and for the wonderful review.
Guest satisfaction is our number one priority and we are delighted you found our staff friendly and helpful.
Thank you for the recommendation, we look forward to welcoming you again soon.
Best regards
Tariq Dowidar – Area General Manager ***stay 4 nights or longer and choose from either one free golf lesson or round of golf per person on our excellent golf course***
The young reservations trainee was exceptional, very friendly and efficient.
ROBERT
Stayed 1 night in Feb 2022
Response from Tariq Dowidar – Area General Manager on Feb 22, 2022
Dear Robert,
Thank you so much for choosing to stay at the Intercontinental Riyadh Hotel and for taking the time to share your experience with other travellers.
We are thrilled with your comments about how friendly and efficient our colleague at the reservations department is, we will share these comments with the team to continue on offering outstanding hospitality to our valuable guests.
We hope to welcome you again soon.
Best regards
Tariq Dowidar – Area General Manager
***stay 4 nights or longer and choose from either one free golf lesson or round of golf per person on our excellent golf course***
Response from Tariq Dowidar – Area General Manager on Jan 10, 2022
Dear Guest,
Thank you so much for recently staying at the Intercontinental Riyadh Hotel and for taking the time to give us a review.
We are thrilled with your feedback about our spacious and clean rooms, I hope you also enjoyed the hotel facilities and guest service.
Please visit us again, we can't wait to welcome you soon.
Best regards
Tariq Dowidar – Area General Manager
***stay 4 nights or longer and choose from either one free golf lesson or round of golf per person on our excellent golf course***
Response from Tariq Dowidar – Area General Manager on Dec 22, 2021
Dear Abdullah,
Thank you so much for choosing to stay at the Intercontinental Riyadh Hotel and for sharing your experience with other travellers.
We are delighted you had an amazing stay and that you enjoyed the calm and comfort of our property.
Please visit us again, we can't wait to welcome you again.
Best regards
Tariq Dowidar – Area General Manager
***stay 4 nights or longer and choose from either one free golf lesson or round of golf per person on our excellent golf course***
Response from Tariq Dowidar – Area General Manager on Nov 8, 2021
Dear Mohammad,
Thanks for such a wonderful review.
It was great hosting you at the Intercontinental Riyadh Hotel, and we are so glad you enjoyed our rooms and the hotel location.
Please visit us again, we can't wait to welcome you again.
Best regards
Tariq Dowidar – Area General Manager
***stay 4 nights or longer and choose from either one free golf lesson or round of golf per person on our excellent golf course***
Stayed here for a business trip. Was very comfortable and secure. Food in the hotel was very good. Very friendly and helpful staff. Will stay here again for future visits.
Verified traveller
Stayed 3 nights in Oct 2021
Response from Tariq Dowidar – Area General Manager on Nov 5, 2021
Dear Guest,
Thank you for choosing to stay at the Intercontinental Riyadh Hotel for your business trip.
We are delighted you had a comfortable stay and that you found our dedicated staff friendly and helpful.
We look forward to welcoming you again soon.
Best regards
Tariq Dowidar – Area General Manager
***stay 4 nights or longer and choose from either one free golf lesson or round of golf per person on our excellent golf course***
Positive feedback from the guest during their stay always motivate us. We will try to keep our performance and service more better in order to get better rating constantly and providing the guests best service we can.
2/10 Terrible
abdulaziz
Jul 24, 2021
abdulaziz
Stayed 1 night in Jul 2021
Response from Shaya Alqahtani, Guest Relations Manager on Jul 24, 2021
Dear Abdulaziz,
Thank you for recently staying with us.
Would you please provide more details on the areas you did not like at our hotel? we take our guest's feedback seriously and would appreciate the opportunity to discuss what went wrong during your stay.
We hope this will not deter you from booking with us again as we look forward to welcoming you again soon.
Best regards
Response from Tariq Dowidar – Area General Manager on Jul 12, 2021
Dear Walid,
Thank you so much for choosing to stay at the Intercontinental Riyadh Hotel for your business trip.
We are overjoyed with your rating and delighted you enjoyed your stay with us.
We look forward to welcome you again soon.
Best regards
Tariq Dowidar – Area General Manager
***stay 4 nights or longer and choose from either one free golf lesson or round of golf per person on our excellent golf course***
8/10 Good
Verified traveller
Business traveller
May 21, 2021
Liked: Cleanliness, staff & service, room comfort
This is an amazing hotel indeed. Extremely friendly and professional staff, amazing pool & gym, and nice restaurant. However, something should be done about the rooms. Room sizes are big, but carpets and bathroom is very outdated.
Verified traveller
Stayed 14 nights in May 2021
Response from Tariq Dowidar – Area General Manager on May 22, 2021
Dear Guest,
Many thanks for taking the time to rate your recent stay at the Intercontinental Riyadh Hotel.
We’re so glad you enjoyed our hospitality. Thank you so much for your visit and for the good score.
We look forward to welcoming you again soon.
Kind regards
Tariq Dowidar – Area General Manager
***stay 4 nights or longer and choose from either one free golf lesson or round of golf per person on our excellent golf course***
Reception Fast
Good Breakfast
Clean
Parking available
abdulwahab
Stayed 1 night in Jan 2021
Response from InterContinental Riyadh on Jan 11, 2021
Dear Abdulwahab,
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
Tariq Dowidar
Area General Manager
4/10 Poor
Verified traveller
Mar 7, 2020
Liked: Cleanliness
Disliked: Staff & service
Verified traveller
Stayed 1 night in Mar 2020
Response from Shaya on Mar 9, 2020
"Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
Sincerely,
Tariq Dowidar
General Manager
10/10 Excellent
Robert
Business traveller
Feb 27, 2020
Liked: Cleanliness, staff & service, room comfort
BUSINESS TRIP TO RIYADH
THE HOTEL IS VERY GOOD GENERALLY, THE STAFF ARE FRIENDLY AND ALWAYS WILLING TO HELP. THE INTERIOR DECOR IS A LITTLE DATA AND IN NEED OF UPGRADING. THE BUFFET FOOD IS SOME OF THE BEST QUALITY I HAVE TRIED WHILST IN THE MIDDLE EAST.
Robert
Stayed 1 night in Feb 2020
Response from Shaya Al Qahtani on Mar 1, 2020
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
This hotel is one of the worst I have checked in anywhere in the world. I left and it was pre-paid. The staff couldn't care less. Just terrible
Verified traveller
Stayed 2 nights in Feb 2020
Response from Tariq Dowidar on Feb 17, 2020
Dear Valued Guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
10/10 Excellent
Verified traveller
Feb 12, 2020
Liked: Cleanliness, staff & service
Hotel Review
Thanks for your interest in giving feedback. Please tell us more about your stay.
close
Review this property* Thx
Verified traveller
Stayed 2 nights in Feb 2020
Response from Tariq Dowidar on Feb 17, 2020
Dear Valued Guest. Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
10/10 Excellent
Wafa
Nov 30, 2019
Wafa
Stayed 2 nights in Nov 2019
8/10 Good
partyPete
Nov 29, 2019
Liked: Cleanliness, staff & service
check-in staff was the best. very helpful and friendly as well as professional. Sultan and his co-worker were two of the best staff members we have encountered at IHG in years.
partyPete
Stayed 1 night in Nov 2019
Response from Tariq Dowidar on Dec 3, 2019
Dear Valued Guest,
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again
the hotel staff was fantastic. very friendly and professional.
Peter
Stayed 1 night in Nov 2019
Response from Tariq Dowidar on Nov 25, 2019
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
6/10 Okay
YagaYaw, Dubai
Business traveller
Nov 14, 2019
Liked: Amenities
Room furniture and fixtures/fittings need to be upgraded. Hotel itself is nice but rooms are in bad condition for an Intercontinental hotel.
YagaYaw
Stayed 3 nights in Nov 2019
Response from Tariq Dowidar on Nov 21, 2019
Thank you for choosing InterContinental Riyadh for your recent stay and taking time in writing a candid review. Our first phase renovation project is completed and it includes Lobby, Coffee shops, Gym, Club building and Restaurants. The next phase of renovation work underway which is main building. Once again thank you for choosing InterContinental Riyadh and looking forward to accommodate you in near future.
I have stayed there many times over the years. People are very nice, food in ground floor Al Bustan restaurant is excellent
Verified traveller
Stayed 3 nights in Sep 2019
Response from Tariq Dowidar on Oct 8, 2019
Dear Valued Guest,
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
A fantastic hotel that is in a good location. Friendly staff go out of their way to make you feel at home, especially if you're staying for a long time.
Avishay
Stayed 7 nights in Sep 2019
Response from Tariq Dowidar on Sep 30, 2019
Dear Valued Guest,
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
8/10 Good
Verified traveller
Jun 19, 2019
Verified traveller
Stayed 1 night in Jun 2019
Response from Tariq Dowidar on Jun 27, 2019
Dear Valued Guest,
Thank you so much for your review of our hotel. We hope you will visit us again.
the room has not been renovated, the bathroom is old and no separate shower, the door opening system is antiquated.
Verified traveller
Stayed 1 night in Mar 2019
Response from Tariq Dowidar on Jun 27, 2019
Dear Valued Guest,
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can look into your concern. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
Dear Valued guest
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
The Intercontinental shows its age a bit but it has one of the best hotel gyms I have ever seen and good restaurant options (which are in short supply in Riyadh.)
Jon
Stayed 2 nights in Dec 2018
Response from Tariq Dowidar on Mar 6, 2019
Dear Valued Guest,
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Very Good business hotel! Close to SAMA, Breakfast buffet does not disappoint and will give you late checkout (until 3 PM for free) if you asked nicely :)
ZAKKY
Stayed 1 night in Sep 2018
Response from Tariq Dowidar on Mar 6, 2019
Dear Valued Guest,
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
I stayed in a room with non functional stuff, starting from phone, coffee machine to lights to mini bar, and the furniture is probably over 15 years old then requested to move to another one. They moved me to a very similar one anyways.
Verified traveller
Stayed 1 night in Sep 2018
Response from Tariq Dowidar on Jun 27, 2019
Dear Valued Guest,
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.
8/10 Good
Justin
Sep 6, 2018
Comfortable Riyadh Option
Good choice for a work trip, nice large rooms. Good gymnasium and a decent size outdoor pool. It's Riyadh so very spread out and not much in terms of restaurants/coffee shops within walking distance. Staff are friendly and efficient.
Justin
Stayed 2 nights in Sep 2018
Response from Tariq Dowidar on Mar 6, 2019
Dear Valued Guest,
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.