- Welcome - Already a member? [ Sign In ]
- My Itineraries
- My Account
- Customer Support
- Feedback
- Français
PHOTOS
GUEST REVIEWS
Expedia Guest Rating
TripAdvisor Traveller Rating
TripAdvisor provides an assessment of hotel quality based on more than 60 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.
See all #### TripAdvisor ReviewsProperty Amenities
The majority of amenities, activities, and gratuities at this resort are included in the room rate (scroll up to the All-Inclusive Details section for more information).
The Reef Playacar All Inclusive Beach Resort offers a full slate of organized activities around the main pool and on the beach and provides sun loungers for the beach and pool as well as beach umbrellas and towels. The property hosts nightly music and dance shows in the La Jolla theater. Guests can enjoy such activities as waterpolo matches, beach volleyball, dancing classes, and Spanish lessons.
Spa facilities are situated in one of the resort's tropical gardens, offering a menu of spa and beauty treatments such as: anti-free radical wraps, pre-tanning treatments, body exfoliation, aromatherapy and sport massages, waxing, braiding, and nail care (surcharges for all services). Beachside massages can also be arranged. A fitness center includes cardio and weight equipment, and aerobics. Like all major Riviera Maya hotels, the resort is equipped with its own water-purification system.
High-speed wired and wireless Internet access is available in limited public areas (surcharges apply).
Room Amenities
Rooms
The majority of amenities, activities, and gratuities at this resort are included in the room rate; guests will not be charged extra for the majority of amenities and activities (scroll up to the All-Inclusive Details section for more information).
The Reef Playacar offers 202 guestrooms in 18 three-story villas. Villas are separated by winding paths and surrounded by tropical gardens. Rooms feature Mexican-Caribbean décor with marble floors, marble bathrooms, bright colors, and a large Mayan sun hanging on the wall above each bed. Balconies or patios are furnished with two chairs and a table. Amenities include compact refrigerators, pillow menus, and alarm clocks. In-room safes are available (surcharge may apply).
All-Inclusive Details
This resort is all-inclusive. This means that onsite food and beverages are included in the room price (some restrictions may apply, for example, to premium food items or drinks; or to dining at specific restaurants). Guests do not have to pay extra for onsite activities such as snorkeling. Taxes and gratuities are included. Please note items that are not included; these require a surcharge.
Taxes and gratuities
Gratuities and taxes are included.
Food and beverages
Kids' club
Entertainment
Wedding Services
Not included
Dining
The majority of meals and beverages, plus all gratuities, at the following restaurants, snack spots, and bars are included in the room rate for this resort (scroll up to the All-Inclusive Details section for more information).
Chula Vista - The resort's main restaurant features three buffet areas with international cuisine for breakfast, lunch, and dinner. Offers a spectacular view of the Caribbean Sea.
Terraza Grill - Offers a great variety of gourmet dishes amidst a stylish décor with air conditioning and pool views. This restaurant is available only for Superior room reservations. This restaurant is not included for standard room reservations. No reservations required. No limitation on guest visits, dress code applies.
Botticelli - This à la carte, fine-dining restaurant with ocean views serves freshly prepared Italian dishes; air conditioning. No reservations are required; no limitations on guest visits; dress code applies.
Deli Snack Bar - Located in the pool area, close to the beach. Light meals such as pizzas, burgers, French fries, and chicken wings served from late morning until sunset; reopens for late-night service.
Ice Cream Parlor - In the midst of a natural cenote, guests enjoy any of a variety of coffees or freshly made ice creams.
La Cascada - Combines a relaxing lounge lobby bar with cozy sit-down bar and reception area.
Azul 48 - Swim-up bar with a tropical atmosphere.
La Chiquita Bar - Serves drinks until late afternoon and reopens for late night socializing.
Theatre Bar La Jolla - Open during nightly entertainment shows.
Bar Papo's - A popular evening entertainment area with international drinks, flat-screen TVs, and the sounds of live music.
Nico's Lounge Bar - Lounge bar on the beach serving premium drinks. Not included in all-inclusive rates.
Recreation
The majority of recreational activities and facilities described below are included in the room rate for this resort (scroll up to the All-Inclusive details section for more information).
Guests of The Reef Playacar All Inclusive Beach Resort can stay busy with a full slate of activities including non-motorized water sports such as kayaking and windsurfing; land sports such as bicycling; and various games and contests. Kids have a chance to explore Mexican traditions through supervised activities such as traditional Mexican games and Piñata time.
Staff can help arrange a variety of tours and excursions, as well as tee times at Golf Course Playacar, located across the street.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
Spa
The on-site spa features garden views, and offers a variety treatments, including body wraps, hydrotherapy, aromatherapy and sport massages, waxing, braiding, and nail care. A spa tub is available, and beachside massages can also be arranged. Surcharges for all services.
Awards and Affiliations
A Green / Sustainable Property - Third Party Certified
This property participates in Green Globe Certification, a third-party certification program that has been independently certified. Third-party certification measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. An objective assessment of a company's sustainable tourism practices has been performed at this property by an auditor who is independent of the third-party certification program.
Showing 1 - 10 results (of 594) · See more The Reef Playacar All Inclusive Beach Resort reviews
out of 594 reviews
“Reef is great for families”
We visited the Reef for spring break with our three teenagers. The all-inclusive part worked well for their varying schedules and tastes. The hotel was at capacity so getting a chair by the pool was sometimes a challenge but doable. Having employees specifically in charge of entertainment was fun and our kids took advantage of all the activities. We chose this resort in part because of the on-site dive shop and they were extremely professional and accomodating. The only minorly disappointing thing was that the menus never change in the two restaurants that aren't buffet and half the items come with a charge calling into question the term "all-inclusive". The Reef was exactly what we wanted for this family vacation - clean, well-staffed and with the ammenities we wanted. We would return wtih our children but if it were just my husband and I we would opt for something a bit more upscale.
“Fantastically Relaxing”
Just got back from the Reef Playacar (Reef Club). Spent nearly a week relaxing on the beach in our choice of canopy bed or beach chair. Umbrellas were plenitful (to help with shade). Very few disturbances from hotel staff, other guests, or excursion/activity staff. Drinks were easily obtained and poured "stiff" from several bars, though no wait staff around to take orders. Guestrooms surrounded a beautiful "rain forest" - little breeze allowed for a few misquitos (don't forget the bug spray if sitting on the patios or balconies). Paid a few extra dollars to attend a special "Caribbean Show" on the beach one evening - was well worth it. Special buffet and intimate attendance was a great treat. A short 10-15 minute walk from street or along beach takes you directly to 5th Avenue shops, restaurants and bars - great in early evening to avoid the direct sunlight. Guestrooms were kept quite clean, though the tile flooring and relatively thin walls allowed sound from hallway, neighboring rooms and walkways to bounce around the room a bit (but with the beach and activities nearby, why spend too much time in the room?). Beach itself was very large and water very warm - sandy sea bottom was great on the feet and 3-5 foot water level extended about 50 feet from shore. Can't wait to get back!!!
“I would go back”
Everything was great! One problem the bed is horrible, too hard That is my only complaint
“Had a Great Time!!!”
We just got back from staying at the Reef Playacar, it was our first time to Mexico. We went before the busy season and things were really laid back. We arrived at the end of tropical storm Ida and stayed for 8 days (second week of November 2009). We had a wonderful, relaxing time. The resort was nice and clean, the food was good and the drinks were strong, we kept asking them to make them weaker. The only thing I didn't like were the beds, they were too small, we got double beds even though we requested king sized. The rooms are big enough to have at least 2 queen sized beds in them. They said we could trade rooms but we liked the location of our rooms so it was our own fault we stayed with the double beds and also we wanted to stay near our friends.
“New Year Vacation”
We were pleasantly surprised with this hotel!
“Clean, best beach area”
The Reef has a very nice beach area, as nice or nicer than any in the area. The grounds are very well kept and the staff is very service oriented. Be aware that the "concierge" is trying to get you to go to breakfast for a TIME SHARE presentation. Unless you want a time share, say NO right up front....it is NOT a requirement and eats up (wastes) you first morning there if you go. Nice stay overall.
“Excellent Service”
I was a little nervous when checking into our hotel - but that is not unusual. I am extremely picky about cleanliness and the level of service in any hotel I visit and my family (4 of us) can attest to my pickyness. The staff at The Reef in Playacar were consistently helpful and genuinely friendly. I have traveled to different hotels in the Caribbean and in Europe and the hotel staff at this hotel have the best attitude - easily beating out any other staff I have had to deal with. It was extremely refreshing to stay at a hotel where people actually want you to enjoy your stay and help you to do so. I would definitely return to this property. My 8 year old son never wants to stay away on vacation for long. This was the first time he asked to stay another day.
“good place for a relaxing holiday”
Good conditions of the resort, good maintainance of the premises. Clean rooms and good comfort. Simple but good food. Personnel is friendly and helpful. The beach is a bit too small.
“Nice”
It was a pleasure to be there
“Relaxing Vacation”
The reef was a very beautiful hotel and we loved the jungle theme. My husband and I had a great time just relaxing and lounging at the beach/pool. The ocean was very blue and pretty. We really enjoyed the mexican restaurant and the ice cream bar. Our room was very clean and the hotel staff was very friendly- we just said no to the timeshare talk and they didn't bother us anymore. We just wished they had more beer selection- no bottles or cans.
TripAdvisor Traveller Rating:
(based on #### traveller reviews)
Additional reviews provided by 
, the world's leading source of hotel reviews.
, the world's leading source of hotel reviews.
Showing 1 - 10 results (of 594) · See more The Reef Playacar All Inclusive Beach Resort reviews
The preferred airport for The Reef Playacar All Inclusive Beach Resort is Cancun, Quintana Roo (CUN-Cancun Intl.) - 52.4 km / 32.6 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
