Hyatt Zilara Riviera Maya Adults Only All Inclusive

4.5 star property
Adults-only beachfront property

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

Hyatt Zilara Riviera Maya Adults Only All Inclusive

Photo gallery for Hyatt Zilara Riviera Maya Adults Only All Inclusive

Aerial view
Poolside bar
View from room
4 restaurants, breakfast, lunch, dinner served; Italian cuisine
Lobby

Overview of Hyatt Zilara Riviera Maya Adults Only All Inclusive

9.0

Wonderful

Highlight
  • Offers an onsite restaurant. Only 5% of properties have this in Playa del Carmen.

Popular amenities

  • All-inclusive
  • Restaurant
  • Bar
  • Room service
  • Breakfast included
  • Pool

Explore the area

Carretera Federal 387 Chetmal Cancun, Km 299, Playa del Carmen, QROO, 77710
  • Popular LocationEl Camaleón Mayakoba Golf Course7 min drive
  • Popular LocationGran Coyote Golf8 min drive
  • Popular LocationTres Rios Ecopark9 min drive
  • Popular LocationPlaya Paraiso Golf Course13 min drive
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Room options

Ocean Front Swim Out King Suite

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
  • Ocean view
  • Sleeps 2
  • 1 King Bed

1 King Bed Suite

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
  • Sleeps 2
  • 1 King Bed

2 Double Bed Suite

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
  • Sleeps 4
  • 2 Double Beds

Ocean View King Suite

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Pool View Swim Out King Suite

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
  • Resort view
  • Sleeps 2
  • 1 King Bed

Ocean Front Private Pool King

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
  • Sea view
  • Sleeps 2
  • 1 King Bed

Tropical View Double

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Ceiling fan
  • Sleeps 4
  • 2 Double Beds

Ocean View Terrace King Suite

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Ocean Front King Suite

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Presidential Suite

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
  • Sleeps 2
  • 1 King Bed

Ocean Front Double Suite

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Ocean Front One Bedroom Master King Suite

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
  • Sea view
  • Sleeps 2
  • 1 King Bed

Tropical View King Swim Out Suite

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
  • Sleeps 2
  • 1 King Bed

One Bedroom Master Suite King

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Premium bedding
  • Sleeps 2
  • 1 King Bed

Tropical View King

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
TV
Renovated in 2022
Ceiling fan
  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

Playa del Carmen

Located on the beach, Hyatt Zilara Riviera Maya Adults Only All Inclusive is in Riviera Maya, a neighborhood in Playa del Carmen. Xplor Theme Park and Puerto Aventuras Marina are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Maroma Beach and Xpu-ha Beach. Don't miss out on a visit to Xcaret Eco Theme Park.

What's nearby

  • El Camaleón Mayakoba Golf Course - 7 min drive
  • Gran Coyote Golf - 8 min drive
  • Tres Rios Ecopark - 9 min drive
  • Playa Xcalacoco - 19 min drive
  • Maroma Beach - 20 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

  • Jaal-Ha - 9 min drive
  • El Charro - 7 min drive
  • Black & White - 8 min drive
  • Bar Columpios - 9 min drive
  • Beach Bar - 9 min drive

About this property

Hyatt Zilara Riviera Maya Adults Only All Inclusive

Luxury all-inclusive property refurbished in 2022 and located near Maroma Beach
Located close to Quinta Alegría Shopping Mall, Hyatt Zilara Riviera Maya Adults Only All Inclusive provides a free breakfast buffet, a swim-up bar, and a poolside bar. With a white sand beach, beach cabanas, and beach yoga, this property is the perfect place to soak up some sun. Indulge in a body scrub, reflexology, and a hot stone massage at the onsite spa. Be sure to enjoy a meal at any of the 4 onsite restaurants, which feature Italian cuisine and more. Yoga classes are offered at the gym; the property also has a grocery/convenience store, concerts and live shows, and a terrace. Stay connected with free WiFi in public areas, and guests can find other amenities such as designer stores on site and a coffee shop/cafe.
You'll also find perks like:
  • An outdoor pool with cabanas, pool umbrellas, and a swim-up bar
  • Free self parking and valet parking
  • Free bicycle rentals, a free beach club on site, and express check-in
  • Evening entertainment, a gift shop, and ATM/banking services
  • Guest reviews speak well of the helpful staff, overall condition, and location
Room features
All 291 rooms feature comforts such as 24-hour room service and premium bedding, as well as perks like air conditioning and separate sitting areas. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 52-inch TVs with cable channels
  • Balconies or patios, wardrobes/closets, and separate sitting areas

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Language
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, German, Portuguese, Serbian, Spanish

Sustainability

Sustainability practices

At least 10% of profits reinvested in community and sustainability
Double-glazed windows
Energy-saving switches
LED lighting (80% minimum)
Vegan dining options
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Capri Grille
  • El Comedor
  • Lola Restaurant
  • Tempest

Things to do

  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Gym
  • Karaoke
  • Outdoor pool
  • Shopping
  • Spa tub
  • Table tennis

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 6,747 square feet of conference space

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (54 inch wide door)
  • Front entrance ramp
  • Smooth flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (29 inches high)
  • Wheelchairs on site

More

  • 3 buildings
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2003
  • Colonial architecture
  • Communal living room
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Renovated entire property - December 2022
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels

Entertainment

  • 52-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Free stocked minibar
  • Local meal delivery service

Outdoor space

  • Balcony

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products

We should mention

Pool access available from 8:00 AM to 8:00 PM
Guests under 18 years old are not permitted at this adults-only property
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Hyatt Zilara Riviera Maya Adults Only All Inclusive have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–8:00 PM.

How much does it cost to stay at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

As of Mar 19, 2024, prices found for a 1-night stay for 2 adults at Hyatt Zilara Riviera Maya Adults Only All Inclusive on Apr 1, 2024 start from CA $812.09, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hyatt Zilara Riviera Maya Adults Only All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include aerobics classes, bartending classes, language classes, and more.

Where is Hyatt Zilara Riviera Maya Adults Only All Inclusive located?

This Riviera Maya property is on the beach, 5.5 mi (8.9 km) from Maroma Beach, and within 12 mi (20 km) of Quinta Alegría Shopping Mall and Xplor Theme Park. Xcaret Eco Theme Park and Puerto Morelos Town Square are also within 20 mi (32 km).

Hyatt Zilara Riviera Maya Adults Only All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 196 out of 284 reviews" "
Rating 8 - Good. 50 out of 284 reviews" "
Rating 6 - Okay. 21 out of 284 reviews" "
Rating 4 - Poor. 11 out of 284 reviews" "
Rating 2 - Terrible. 6 out of 284 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Rosana

Liked: Cleanliness, staff & service, property conditions & facilities
Very relaxing and quiet stat at the Hyatt.
Stayed 5 nights in Feb 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property! We will be back
Stayed 7 nights in Mar 2024

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, clean resort with modern decor in every corner! The staff truly work so hard to ensure that every guest is looked after and has a positive experience from dining options, to drinks and responsiveness to requests for service to the room. Food was good; nothing to rave about and also no complaints. The sushi was delicious and a lovely experience! We loved the vibes at the pool!
Stayed 5 nights in Mar 2024

6/10 Okay

Julie

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disappointed in our stay at Hyatt Zilara Riviera. We travel to Mexico twice a year. We’ve been doing this for over 10 years. We have stayed at the Hyatt Zilara in Cancun on multiple occasions and it has been wonderful. That’s why we decided to try this resort. It was subpar to every trip we’ve had previously including ones to other resorts. The service was scaled down. Many of the staff seems stressed because there wasn’t enough help. They responded to us in kind. The drinks were extremely weak with little to no high-end alcohol to select from. This is an upper end resort catering to adults only. To not have options in this area is unacceptable. The food was similar. Inconsistent and often disappointing. The facility and resort itself are lovely. Well maintained. The rooms are comfortable. Our room service was, very good. We had friends with us who had never been to Mexico. Wished we had taken them elsewhere for their first experience. This is a newly renovated and reopened resort. They need to do a lot of adjusting to bring it up to the brands reputation in my opinion, I would go elsewhere for now.
Stayed 5 nights in Mar 2024

8/10 Good

glenda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We requested an ocean view room many month before our arrival. When we went to our room it was disappointing to find our view was looking on to a large rooftop space. There was not much to see of the ocean view. I had to take the tome to go all the way back to check in and request another room. The room that was offered to us overlooked the pool and a little view of the ocean. However It was a nice room and we enjoyed it it. The staff was very gracious and friendly. Drinks from the different bars were extremely weak. Extremely disappointed in the Social Mixology lounge. The bartenders seemed very inexperienced and it had no top shelf liqueur like one would expect from a high end hotel lounge bar. My friend was pored a martini in a small wine glass, with no olives! We enjoyed our stay, especially the Fiesta night. This location should try to match the high quality of the other location Hyatt Zilara Cancun.
Stayed 5 nights in Mar 2024

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smaller resort and easy to get around the property. We had ocean view king room. Small balcony. Nowhere to sit in room except the bed. No little table or couch in the room. Food was decent. Wasn’t the best and wasn’t worth what they are charging to go. We liked when it was Secrets Capri better.
Stayed 5 nights in Mar 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach, excellent service by staff and good update of the hotel. Dining options are limited but food was fresh and we had no gastro issues. All in all a pleasant experience.
Stayed 14 nights in Feb 2024

10/10 Excellent

Cesar Ramirez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best staff and service
Stayed 5 nights in Mar 2024

2/10 Terrible

Jagjeet

Disliked: Cleanliness, staff & service, property conditions & facilities
Property
Stayed 3 nights in Mar 2024

10/10 Excellent

Nadezda

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This hotel has the best employees. I thank each and everyone for their work!!!
Stayed 7 nights in Mar 2024

General hotel information

Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.5
Address
Carretera Federal 387 Chetmal Cancun, Km 299, Playa del Carmen, QROO