Title: Sandos Caracol Eco Resort - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Sandos Caracol Nature Resort & Water Park All Inclusive All-inclusive property with 7 restaurants and 2 outdoor pools ![Aerial view](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/1f06ce43.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Aerial view](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/f0bb0bbb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/e12610e6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/44de19a6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/1f980c07.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Sandos Caracol Eco Resort - All Inclusive offers a peaceful retreat with access to a nearby golf course and Quinta Alegría Shopping Mall. Guests relax on white sand beaches, rejuvenate at SPA SANDOS, and dine at nine distinctive on-site restaurants. 6.8 ## Popular amenities - - Hot tub - Bar - All-inclusive - Breakfast included - Pool ## Room options ### Check availability for these dates Tonight [Nov. 7 - Nov. 8](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=919643&PinnedHotelID=919643&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=919643&PinnedHotelID=919643&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 8 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=919643&PinnedHotelID=919643&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=919643&PinnedHotelID=919643&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=919643&PinnedHotelID=919643&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=919643&PinnedHotelID=919643&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=919643&PinnedHotelID=919643&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=919643&PinnedHotelID=919643&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 31 of 31 rooms ![1 bedroom, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/66fe3230.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Superior with Pool View - 419 sq ft - Sleeps 4 ![1 bedroom, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/689f1aab.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Master with Pool View - 667 sq ft - Sleeps 4 ![1 bedroom, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/f4b3f8be.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Premium with Pool View - 667 sq ft - Sleeps 4 ![1 bedroom, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/6ed4c108.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Superior - 322 sq ft - Sleeps 4 ![Pool View Superior](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/836c527a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Pool View Superior ### Highlights Balcony Air conditioning Free minibar items Plasma TV Ceiling fan Blackout drapes/curtains Separate bedroom Private bathroom - 420 sq ft - Ocean view - Sleeps 4 - 2 Queen Beds OR 1 King Bed ![Pool View Penthouse](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/314121bc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Pool View Penthouse ### Highlights Balcony Private indoor hot tub Air conditioning Free minibar items Plasma TV Ceiling fan Separate bedroom Blackout drapes/curtains - 667 sq ft - 1 bedroom - Ocean view - Sleeps 4 - 1 King Bed and 1 Twin Sofa Bed ![Pool View 1 Bedroom Suite](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/07690497.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Pool View 1 Bedroom Suite ### Highlights Balcony Air conditioning Free minibar items Plasma TV Ceiling fan Separate bedroom Blackout drapes/curtains Private bathroom - 667 sq ft - 1 bedroom - Ocean view - Sleeps 4 - 1 King Bed and 1 Twin Sofa Bed ![Eco Family Superior](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/9f5e38af.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Eco Family Superior ### Highlights Balcony Air conditioning Free minibar items Plasma TV Renovated in 2017 Ceiling fan Blackout drapes/curtains Separate bedroom - 322 sq ft - Sleeps 4 - 1 King Bed and 1 Twin Bunk Bed ![Eco Family Suite](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/cf7f5b4f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Eco Family Suite ### Highlights Balcony Air conditioning Free minibar items Plasma TV Renovated in 2017 Ceiling fan Separate bedroom Blackout drapes/curtains - 441 sq ft - 1 bedroom - Sleeps 5 - 1 King Bed and 1 Twin Bunk Bed ![1 bedroom, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/0284a62f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Eco Family Penthouse ### Highlights Balcony Air conditioning Free minibar items Plasma TV Ceiling fan 2 bedrooms Blackout drapes/curtains Private bathroom - 689 sq ft - 2 bedrooms - Sleeps 5 - 1 King Bed and 1 Large Twin Bunk Bed ![1 bedroom, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/9e6e63dd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Select Adults Only ### Highlights Balcony Air conditioning Free minibar items Plasma TV Ceiling fan Blackout drapes/curtains Separate bedroom Private bathroom - 420 sq ft - Sleeps 2 - 1 King Bed OR 2 Queen Beds ![Deluxe Select Adults Only](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/a8fdb346.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Select Adults Only ### Highlights Balcony Private indoor hot tub Air conditioning Free minibar items Plasma TV Ceiling fan Blackout drapes/curtains Separate bedroom - 441 sq ft - Sleeps 2 - 1 King Bed and 1 Twin Sofa Bed ![1 bedroom, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/b086f573.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Penthouse Select Adults Only ### Highlights Balcony Air conditioning Free minibar items Plasma TV Ceiling fan Separate bedroom Blackout drapes/curtains Private bathroom - 667 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed and 1 Twin Sofa Bed ![1 bedroom, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/61d821c7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Superior with View - 441 sq ft - Sleeps 2 ![1 bedroom, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/62ce3ddd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Superior with View - 441 sq ft - Sleeps 3 ![1 bedroom, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/e8127966.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Superior with View - 441 sq ft - Sleeps 4 ![1 bedroom, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/bba8f417.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Superior with View - 441 sq ft - Sleeps 3 ![1 bedroom, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/de780d62.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Superior with View - 441 sq ft - Sleeps 4 ![1 bedroom, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/777f5ae2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Superior with View - 441 sq ft - Sleeps 5 ![1 bedroom, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/312cb00a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Superior with View - 441 sq ft - Sleeps 3 ![1 bedroom, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/424ccd84.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Superior with View - 441 sq ft - Sleeps 4 ![1 bedroom, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/030de8bf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Superior with View - 441 sq ft - Sleeps 5 ![1 bedroom, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/6bc26e9f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Premium with Garden View - 688 sq ft - Sleeps 2 ![1 bedroom, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/b8d2134a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Premium with Garden View - 688 sq ft - Sleeps 2 ![1 bedroom, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/4cf3f7b6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Premium - 688 sq ft - Sleeps 3 ![1 bedroom, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/96ed3832.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Premium - 688 sq ft - Sleeps 4 ![1 bedroom, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/2b5b0ae6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Premium - 688 sq ft - Sleeps 4 ![1 bedroom, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/11b912bd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Premium with Garden View - 688 sq ft - Sleeps 5 ![1 bedroom, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/06c32ef5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Premium with Garden View - 688 sq ft - Sleeps 4 ![1 bedroom, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/1f30aa78.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Premium with Garden View - 688 sq ft - Sleeps 4 ![1 bedroom, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/75d0fb58.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Premium with Garden View - 688 sq ft - Sleeps 5 ## You may also like Ad ![3 outdoor pools, cabanas (surcharge), pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/10000000/9070000/9062500/9062475/e6380dbf_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Devossion By Live Aqua Playa del Carmen All Inclusive - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.66194%2C-87.03936&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Bntf1BnUhlcjdsKHhDh6PPU5bcs=) Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710 #### What's nearby - Playa Xcalacoco - 14 min walk - 1.2 km - Gran Coyote Golf - 5 min drive - 1.8 km - Punta Esmeralda Beach - 13 min drive - 3.2 km - Quinta Avenida - 14 min drive - 7.4 km - Playa del Carmen Main Beach - 15 min drive - 7.7 km #### Getting around - Cancun Intl. Airport (CUN) - 46 min drive #### Restaurants - ‪La Laguna - ‬5 min walk - ‪Lizards Pool Bar & Terrace - ‬2 min drive - ‪The Royal Market - ‬15 min walk - ‪Marley Coffee - ‬19 min walk - ‪La Toscana - ‬3 min walk ## About this property ### Sandos Caracol Nature Resort & Water Park All Inclusive Upscale all-inclusive property near Gran Coyote Golf Located close to Quinta Alegría Shopping Mall, Sandos Caracol Nature Resort & Water Park All Inclusive provides a free breakfast buffet, an adjacent golf course, and free water park access. This property is a great place to bask in the sun with a beachfront location, beach massages, and sun loungers. Indulge in a Thai massage, aromatherapy, and reflexology at Spa Sandos, the onsite spa. Be sure to enjoy a meal at any of the 7 on-site restaurants. The health club offers yoga classes and fitness classes; other things to do include snorkeling, hiking/biking, and parasailing. In addition to 2 poolside bars and a swim-up bar, guests can connect to free WiFi in public areas. Other perks include: - 2 outdoor pools and a children's pool, along with a waterslide, sun loungers, and pool umbrellas - Free self parking - Free bicycle rentals, an outdoor tennis court, and a roundtrip airport shuttle (surcharge) - An outdoor pickleball court, a front-desk safe, and tour/ticket assistance - Guest reviews speak well of the family-friendly amenities Room features All 956 rooms boast comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to perks like air conditioning and free stocked minibars. Guest reviews say good things about the clean rooms at the property. Other conveniences in all rooms include: - Bathrooms with showers and free toiletries - Plasma TVs with satellite channels - Balconies, coffee/tea makers, and ceiling fans ### All-inclusive details This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included. ### Food and beverages All buffet and à la carte meals, snacks, and beverages included In-room minibar (all beverages included) ### Water activities Kayaking Sailing Scuba-diving lessons Snorkeling Surfing/body boarding ### Land activities Bicycling Fitness facilities Tennis Volleyball ### Lessons/classes/games Aerobics Dancing Yoga ### Entertainment Onsite entertainment and activities Access to onsite nightclubs Onsite live performances Theme parties ## Similar properties ![Aerial view](https://images.trvl-media.com/lodging/1000000/900000/892200/892167/6ada8d80.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sandos Playacar All Inclusive Playacar - Pool - Hot tub - All-inclusive - Spa 7.6 Good 1,399 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=892167&PinnedHotelID=892167&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/890000/882800/882765/1e051b4a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Occidental at Xcaret Destination - 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All Inclusive Playa del Carmen - Pool - Hot tub - Breakfast included - All-inclusive 8.2 Very good 2,560 reviews CA $367 CA $367 total includes taxes & fees Nov 27 - Nov 28 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=49260249&PinnedHotelID=49260249&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Internet access - Available in some public areas: Free WiFi ### Parking and transportation - Roundtrip airport shuttle (surcharge) - Free self parking on site ### Food and drink - Free buffet breakfast available daily 7:00 AM to 11:00 AM - 2 poolside bars - 7 restaurants - 9 bars/lounges - A swim-up bar - Coffee and tea in common areas - Snack bar/deli ### Things to do - 18-hole adjacent golf course - 2 outdoor pools - 5 hot tubs - Beach volleyball - Beach yoga - Billiards/pool table - Children's club - Children's pool - Ecotours - Fitness classes - Free bicycle rentals - Free water park - Full-service spa - Health club - Hiking/biking trails - Kayaking - Outdoor padel court - Outdoor pickleball court - Outdoor tennis court - Parasailing - Personal motorized watercraft - Playground - Sailing - Sauna - Scooter/moped rentals - Scuba diving - Shopping - Snorkeling - Steam room - Waterslide ### Family friendly - 2 outdoor pools - Children's club - Children's pool - Free water park access - Laundry facilities - Playground - Snack bar/deli - Waterslide ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Garden - On the beach - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 16 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Hot tub - Hydrotherapy - Manicures/pedicures - Outdoor treatment areas - Prenatal massages - Reflexology - Sauna - Spa open daily - Sports massages - Steam room - Thai massages - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only ### More - 3 floors - Banquet hall - Built in 2005 - Designated smoking areas ## Room amenities ### Bedroom - Blackout drapes ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - Plasma TV with satellite channels ### Food and drink - Coffee/tea maker - Free stocked minibar ### More - Air conditioning - Ceiling fan - Desk - Iron/ironing board - Laptop workspace - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 11:30 PM Early check-in subject to availability Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Sanitation services: MXN 85 per night - A damage deposit of MXN 5000 will be collected before check-in. We have included all charges provided to us by the property. ### Optional extras - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Property Registration Number 008-007-006283/2025 ### We should mention This property does not have elevators A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31 Only registered guests are allowed in the guestrooms Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision Guests under 18 years old are not allowed in the spa This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Caracol Eco Caracol Sandos Caracol Sandos Eco Resort Eco Caracol Sandos Eco Sandos Resort Sandos Caracol Eco Sandos Caracol Eco Playa del Carmen Sandos Caracol Eco All Inclusive Playa del Carmen Sandos Caracol Eco Resort All Inclusive Playa del Carmen Sandos Eco Resort Caracol Beach Caracol Village Hotel Playa Del Carmen Hotel Sandos Caracol Eco Sandos Caracol Beach Resort Spa Sandos Caracol Eco Hotel Sandos Caracol Mexico Sandos Caracol Riviera Maya ## Frequently asked questions ### Does Sandos Caracol Nature Resort & Water Park All Inclusive have a pool? > Yes, this property has 2 outdoor pools and a children's pool. ### Is Sandos Caracol Nature Resort & Water Park All Inclusive pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Sandos Caracol Nature Resort & Water Park All Inclusive? > Self parking is free at this property. ### What time is check-in at Sandos Caracol Nature Resort & Water Park All Inclusive? > Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Late check-in is available during limited hours. ### What time is check-out at Sandos Caracol Nature Resort & Water Park All Inclusive? > Check-out is at noon. Late check-out is available for a fee (subject to availability). ### Does Sandos Caracol Nature Resort & Water Park All Inclusive provide a shuttle to the airport? > Yes, there's an airport shuttle. ### Are there all-inclusive benefits at Sandos Caracol Nature Resort & Water Park All Inclusive? > Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, sailing, and more. ### Where is Sandos Caracol Nature Resort & Water Park All Inclusive located? > Located in Corasol, this beachfront property is next to a golf course and within 3 mi (5 km) of Gran Coyote Golf and Quinta Avenida. Quinta Alegría Shopping Mall and Central Square are also within 9 mi (15 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Sandos Caracol Nature Resort & Water Park All Inclusive Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 421 8 - Good 377 6 - Okay 268 4 - Poor 176 2 - Terrible 231 ### 7.6/10 Cleanliness ### 7.2/10 Staff & service ### 7.2/10 Amenities ### 7.0/10 Property conditions & facilities ### 8.2/10 Eco-friendliness ### 8/10 Good #### Crystal Nov 6, 2025 Liked: Cleanliness, amenities, property conditions & facilities Rooms were clean, staff was amazing. Only wish there were seats in the designated smoking areas. Otherwise overall this was a great resort ![](https://a.travel-assets.com/ugc/hotel-reviews/d3860b85-9c1d-4c3b-abed-c744d79947f4-1762435318608.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Crystal Stayed 7 nights in Oct 2025 ### 8/10 Good #### Sam Sep 1, 2025 Liked: Amenities Good place for vacation ##### Sam Stayed 4 nights in Aug 2025 ### 8/10 Good #### Gordon Nov 5, 2025 Liked: Cleanliness, amenities Good ac food and service was hit and miss including la carte. ##### Gordon Stayed 13 nights in Oct 2025 ### 10/10 Excellent #### Anushya Sep 23, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is our second time. It’s a great property. Children loved the waterpark and activities. ##### Anushya Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Linda Oct 23, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Thank you. ##### Linda Stayed 7 nights in Oct 2025 ### 8/10 Good #### Omar Erasmo Nov 5, 2025 Liked: Cleanliness, staff & service, amenities The staff was amazing and very friendly, and the food overall was good. However, the food at the buffet was often cold, and the AC in one of our rooms was leaking. I stayed for 4 nights, and it leaked the entire time. I let the staff know, but unfortunately, the issue was never fixed, so I had to place a trash can under it to collect the water. ##### Omar Erasmo Stayed 4 nights in Nov 2025 ### 6/10 Okay #### Lester Oct 20, 2025 Liked: Staff & service, amenities The buffet food was just average but the food at the specialty restaurants were much better. More needs to be done to control the amount of mosquitoes at the resort. Stagnant rain water needs to be treated. ##### Lester Stayed 4 nights in Oct 2025 ### 6/10 Okay #### Holly Oct 19, 2025 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities Staff were amazing and helpful. A lot of the buildings leak when raining and the property has a lot of flooded walkways after rain. Property is currently undergoing renovations so not all amenities were available. ##### Holly Stayed 7 nights in Oct 2025 ### 6/10 Okay #### Naomi Nov 6, 2025 Liked: Cleanliness Rooms were nice, there was good and bad serving staff. There was no way to get change or cash on the resort. Both ATMs were out of service for over 10 days. There is a lot of walking to get anywhere and the maps are not very helpful. There was only 1 buffet open while here and the food was hot or miss and it got very busy. ##### Naomi Stayed 9 nights in Oct 2025 ### 6/10 Okay #### Danny William Nov 2, 2025 Disliked: Amenities, property conditions & facilities We booked an adult only supreme room but the adult only section was under renovation so they put us in another section. That should have been communicated to us. Booking speciality restaurant was a challenge because a lot of restaurants were closed. The main pool was in renovations and the adult only pool and beach had children present. We were attending a wedding and one of the guest was bit by a wild animal on reserve which was not pleasant but the resort did cover medical bill . ##### Danny William Stayed 7 nights in Oct 2025 ### 8/10 Good #### Weelda Jul 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Standard resort ##### Weelda Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Dulce Jul 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Family friendly environment. The food and service was fantastic every where we dined at. The resort was beautiful and clean. There were so many activities to do. ![](https://a.travel-assets.com/ugc/hotel-reviews/093f66f9-961f-493a-95ad-972d093b71e1-1752851049011.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c6e1d42a-b6ae-4352-885a-77ecae74dd59-1752851051312.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/7dc04886-a24d-4f43-a93e-87dfc67336c8-1752851051622.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Dulce Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Rodrigo Jun 14, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great for little ones and the whole family. ##### Rodrigo Stayed 4 nights in Jun 2025 ### 8/10 Good #### Dimas Aug 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Only one option for buffet dining not very convenient for long stays ##### Dimas Stayed 5 nights in Aug 2025 ### 10/10 Excellent #### enrique Jul 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very very good for family.. the i ternational buffet . Delicious. Rooms excellent.. and super fun place. Shows are very good ##### enrique Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Aron G Jul 31, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities the only thing that was a bummer was all the seaweed on the beach, a seasonal thing but the stay was amazing, staff and the community was terrific. the room we had a penthouse, highly suggested with the jacuzzi, we had a few visitors, a few monkeys trying to drink the water from jacuzzi lol ##### Aron G Stayed 4 nights in Jun 2025 ### 6/10 Okay #### Margarita R Sep 3, 2025 Liked: Cleanliness, staff & service The concierce service and check in was not up to an standard of service ##### Margarita R Stayed 6 nights in Aug 2025 ### 2/10 Terrible #### Marilyn Aug 31, 2025 Disliked: Staff & service, property conditions & facilities The check in process was horrible I had no I troductio. ##### Marilyn Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### Jamaal Antoine Jul 24, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Love the nightly shows and hospitality from all the staff. So much to do here. The animals on the property were a good sight. The only thing that slightly concerned me was the constant attempts by the staff to push buying some sort of timeshare type thing. I stayed away and didn’t attend. Other than that, the stay was very good and I would return. ![Beautiful Cenotes on the resort](https://a.travel-assets.com/ugc/hotel-reviews/70625bc5-f603-4f36-b83d-0474cf6a906e-1753322368784.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![First meal upon arrival. ](https://a.travel-assets.com/ugc/hotel-reviews/bc5a21d5-569d-413c-945b-9ddb18494894-1753322354130.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jamaal Antoine Stayed 4 nights in Jul 2025 ### 6/10 Okay #### Ognjen Jul 31, 2025 Disliked: Amenities Room cleaning was OK, but pool and beach was terrible, after 2nd day I didn't let my kids to be close to that pool. ##### Ognjen Stayed 8 nights in Jul 2025 ### 10/10 Excellent #### Jim Rey May 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great resort, staff were friendly and very helpful. We were 4 adults and 4 kids. There was something for everyone at this resort. ##### Jim Rey Stayed 7 nights in Apr 2025 ### 4/10 Poor #### Kaydon Oct 21, 2025 Disliked: Cleanliness, amenities, property conditions & facilities My first and last time at this property. As soon as I arrived to the property, I waited 2 hours just to get my room assigned to me. When I got to my room the bathroom had a really bad odor! I ask them 3 different times to help me change my room and that took another 5 hours. I had to request to speak to the manager. While changing my room, to my surprise a baby roach was running around the closet.(photos provided to manage), I was extremely disgusted. Another thing I dislike about this property was while walking on the property, there were several moments I had to take my shoes off to walk through a puddles of water, or take another path just to get where I was heading. I did meet an amazing staff member named Marco, extremely helpful and understanding. ![](https://a.travel-assets.com/ugc/hotel-reviews/c8d998a8-7ade-4757-b467-fc0e33e09c42-1761015878826.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5ec0d4c9-b4f3-477b-b305-ace1f3f1f648-1761015878571.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Kaydon Stayed 3 nights in Oct 2025 ### 4/10 Poor #### Kevin Aug 10, 2025 Disliked: Staff & service, property conditions & facilities My family and I signed up for the all inclusive experience. Here's a breakdown of how I rate our experience: Basic hotel standards (cleanliness, stocked items, quality of sheets & pillows, etc): They did have a clean room, dinged up furniture (which we didn't mind), moldy smell (we aired out the room). Customer Service: The front desk, cleaning staff, drivers, waiters, were all very helpful and very hard working. However, the sales people from the resort were exhausting. We arrived at 5pm and checking in took about an hour. We were excited to start our vacation when we were held at the lobby an additonal hour to "go over ##### Kevin Stayed 4 nights in Aug 2025 ### 8/10 Good #### anita inez kimbril or Stevie Jul 6, 2025 Liked: Cleanliness, amenities, property conditions & facilities Resort has a little bit of everything for everyone. It was our second trip to this resort. Love being one with nature. Really enjoy all the wildlife on the property (monkeys, coatis, etc). Rooms were adequately equipped for our needs. We stayed in the eco family suite which has a soaking tub on balcony. The children also have thwir own sleeping area seperated from main bedroom by a door. Very child friendly. Well maintained pools, friendly staff. ![](https://a.travel-assets.com/ugc/hotel-reviews/835e3acf-d95d-4fa8-b8d7-d509d3585991-1751762785752.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/20accc3e-90e1-4593-b996-e975027ad25b-1751762786413.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f599efbf-1cfb-42e9-8c96-9d08605d3922-1751762786111.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### anita inez kimbril or Stevie Stayed 5 nights in Jun 2025 ### 4/10 Poor #### Yunior Jun 20, 2025 Disliked: Cleanliness, property conditions & facilities It wasn’t what I expected. The resort was on the construction. It was noisy. It was dusty the lobby. 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