Title: Sandos Caracol Nature Resort & Water Park All Inclusive - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=919643&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Sandos Caracol Nature Resort & Water Park All Inclusive Travelers find serenity through yoga classes and aromatherapy treatments, while families splash in three outdoor pools or join ecotours along magnificent coastlines ## Photo gallery for Sandos Caracol Nature Resort & Water Park All Inclusive ![Aerial view - Sandos Caracol Nature Resort & Water Park All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/1f06ce43.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/af960275-aab6-4b64-a5e0-b164153c7bbf-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Reception - Sandos Caracol Nature Resort & Water Park All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/44de19a6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Aerial view - Sandos Caracol Nature Resort & Water Park All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/f0bb0bbb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Sandos Caracol Nature Resort & Water Park All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/e12610e6.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Sandos Caracol Eco Resort - All Inclusive offers a peaceful retreat with access to a nearby golf course and Quinta Alegría Shopping Mall. Guests relax on white sand beaches, rejuvenate at SPA SANDOS, and dine at nine distinctive on-site restaurants. ## Reviews 7.0 Good ## Popular amenities - Pool - Hot tub - All-inclusive - Parking included - Free WiFi ## Room options ### Check availability for these dates Tonight [Jan. 1 - Jan. 2](https://www.expedia.ca/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=919643&PinnedHotelID=919643&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=919643&PinnedHotelID=919643&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 2 - Jan. 3](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=919643&PinnedHotelID=919643&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=919643&PinnedHotelID=919643&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 2 - Jan. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=919643&PinnedHotelID=919643&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=919643&PinnedHotelID=919643&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 9 - Jan. 11](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=919643&PinnedHotelID=919643&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=919643&PinnedHotelID=919643&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed 3+ beds Showing 31 of 31 rooms ### View all photos for Room Superior with Pool View ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/66fe3230.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Superior with Pool View - 419 sq ft - Sleeps 4 ### View all photos for Suite Master with Pool View ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/689f1aab.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Master with Pool View - 667 sq ft - Sleeps 4 ### View all photos for Suite Premium with Pool View ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/f4b3f8be.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Premium with Pool View - 667 sq ft - Sleeps 4 ### View all photos for Room Superior ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/6ed4c108.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Superior - 322 sq ft - Sleeps 4 ### View all photos for Pool View Superior ![Pool View Superior](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/836c527a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Pool View Superior 7.0 Good 16 reviews ### Highlights Balcony Air conditioning Free minibar items Plasma TV Blackout drapes/curtains Ceiling fan Hair dryer Bathrobes - 420 sq ft - Ocean view - Sleeps 4 - 2 Queen Beds OR 1 King Bed ### View all photos for Pool View Penthouse ![Pool View Penthouse](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/314121bc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Pool View Penthouse ### Highlights Balcony Private indoor hot tub Air conditioning Free minibar items Plasma TV Blackout drapes/curtains Separate bedroom Ceiling fan - 667 sq ft - 1 bedroom - Ocean view - Sleeps 4 - 1 King Bed and 1 Twin Sofa Bed ### View all photos for Pool View 1 Bedroom Suite ![Pool View 1 Bedroom Suite](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/07690497.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Pool View 1 Bedroom Suite 7.6 Good 13 reviews ### Highlights Balcony Air conditioning Free minibar items Plasma TV Blackout drapes/curtains Separate bedroom Ceiling fan Hair dryer - 667 sq ft - 1 bedroom - Ocean view - Sleeps 4 - 1 King Bed and 1 Twin Sofa Bed ### View all photos for Eco Family Superior ![Eco Family Superior](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/9f5e38af.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Eco Family Superior 8.2 Very good 146 reviews ### Highlights Balcony Air conditioning Free minibar items Plasma TV Renovated in 2017 Blackout drapes/curtains Ceiling fan Hair dryer - 322 sq ft - Sleeps 4 - 1 King Bed and 1 Twin Bunk Bed ### View all photos for Eco Family Suite ![Eco Family Suite](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/cf7f5b4f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Eco Family Suite 7.6 Good 10 reviews ### Highlights Balcony Air conditioning Free minibar items Plasma TV Renovated in 2017 Blackout drapes/curtains Separate bedroom Ceiling fan - 441 sq ft - 1 bedroom - Sleeps 5 - 1 King Bed and 1 Twin Bunk Bed ### View all photos for Eco Family Penthouse ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/0284a62f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Eco Family Penthouse 8.2 Very good 11 reviews ### Highlights Balcony Air conditioning Free minibar items Plasma TV Blackout drapes/curtains 2 bedrooms Ceiling fan Hair dryer - 689 sq ft - 2 bedrooms - Sleeps 5 - 1 King Bed and 1 Large Twin Bunk Bed ### View all photos for Superior Select Adults Only ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/9e6e63dd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Select Adults Only 7.2 Good 32 reviews ### Highlights Balcony Air conditioning Free minibar items Plasma TV Blackout drapes/curtains Ceiling fan Hair dryer Bathrobes - 420 sq ft - Sleeps 2 - 1 King Bed OR 2 Queen Beds ### View all photos for Deluxe Select Adults Only ![Deluxe Select Adults Only](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/a8fdb346.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Select Adults Only 8.8 Excellent 9 reviews ### Highlights Balcony Private indoor hot tub Air conditioning Free minibar items Plasma TV Blackout drapes/curtains Ceiling fan Hair dryer - 441 sq ft - Sleeps 2 - 1 King Bed and 1 Twin Sofa Bed ### View all photos for Penthouse Select Adults Only ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/b086f573.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Penthouse Select Adults Only 7.6 Good 7 reviews ### Highlights Balcony Air conditioning Free minibar items Plasma TV Blackout drapes/curtains Separate bedroom Ceiling fan Hair dryer - 667 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed and 1 Twin Sofa Bed ### View all photos for Suite Superior with View ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/61d821c7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Superior with View - 441 sq ft - Sleeps 2 ### View all photos for Suite Superior with View ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/62ce3ddd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Superior with View - 441 sq ft - Sleeps 3 ### View all photos for Suite Superior with View ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/e8127966.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Superior with View - 441 sq ft - Sleeps 4 ### View all photos for Suite Superior with View ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/bba8f417.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Superior with View - 441 sq ft - Sleeps 3 ### View all photos for Suite Superior with View ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/de780d62.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Superior with View - 441 sq ft - Sleeps 4 ### View all photos for Suite Superior with View ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/777f5ae2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Superior with View - 441 sq ft - Sleeps 5 ### View all photos for Suite Superior with View ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/312cb00a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Superior with View - 441 sq ft - Sleeps 3 ### View all photos for Suite Superior with View ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/424ccd84.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Superior with View - 441 sq ft - Sleeps 4 ### View all photos for Suite Superior with View ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/030de8bf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Superior with View - 441 sq ft - Sleeps 5 ### View all photos for Suite Premium with Garden View ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/6bc26e9f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Premium with Garden View - 688 sq ft - Sleeps 2 ### View all photos for Suite Premium with Garden View ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/b8d2134a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Premium with Garden View - 688 sq ft - Sleeps 2 ### View all photos for Suite Premium ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/4cf3f7b6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Premium - 688 sq ft - Sleeps 3 ### View all photos for Suite Premium ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/96ed3832.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Premium - 688 sq ft - Sleeps 4 ### View all photos for Suite Premium ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/2b5b0ae6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Premium - 688 sq ft - Sleeps 4 ### View all photos for Suite Premium with Garden View ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/11b912bd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Premium with Garden View - 688 sq ft - Sleeps 5 ### View all photos for Suite Premium with Garden View ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/06c32ef5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Premium with Garden View - 688 sq ft - Sleeps 4 ### View all photos for Suite Premium with Garden View ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/1f30aa78.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Premium with Garden View - 688 sq ft - Sleeps 4 ### View all photos for Suite Premium with Garden View ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/75d0fb58.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Premium with Garden View - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.66194%2C-87.03936&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Bntf1BnUhlcjdsKHhDh6PPU5bcs=) Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710 #### What's nearby - Playa Xcalacoco \- 14 min walk \- 1.2 km - Gran Coyote Golf \- 5 min drive \- 1.8 km - Quinta Avenida \- 12 min drive \- 6.7 km - Xcaret Eco Theme Park \- 26 min drive \- 16.5 km - Maroma Beach \- 29 min drive \- 15.4 km #### Getting around - Cancun Intl. Airport (CUN) - 46 min drive #### Restaurants - ‪La Laguna - ‬5 min walk - ‪Bar L'Elefant - ‬1 min walk - ‪El Templo - ‬3 min walk - ‪Restaurante Riviera - ‬6 min walk - ‪Marley Coffee - ‬19 min walk ## About this property ### Sandos Caracol Nature Resort & Water Park All Inclusive Upscale all-inclusive property near Gran Coyote Golf Located close to Quinta Alegría Shopping Mall, Sandos Caracol Nature Resort & Water Park All Inclusive provides an adjacent golf course, free water park access, and 2 poolside bars. This property is a great place to bask in the sun with a beachfront location, beach massages, and sun loungers. Indulge in a Thai massage, a body treatment, and a body scrub at Spa Sandos, the onsite spa. Be sure to enjoy a meal at any of the 7 on-site restaurants. The health club offers yoga classes and fitness classes; other things to do include hiking/biking, beach yoga, and parasailing. In addition to a swim-up bar and a terrace, guests can connect to free WiFi in public areas. Other perks include: - 2 outdoor pools and a children's pool, along with a waterslide, sun loungers, and pool umbrellas - Free self parking - Free bicycle rentals, an outdoor tennis court, and a roundtrip airport shuttle (surcharge) - An outdoor pickleball court, tour/ticket assistance, and a banquet hall - Guest reviews speak well of the family-friendly amenities Room features All 956 rooms boast comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to perks like air conditioning and free stocked minibars. Guest reviews say good things about the clean rooms at the property. Other conveniences in all rooms include: - Bathrooms with showers and free toiletries - Plasma TVs with satellite channels - Balconies, coffee/tea makers, and ceiling fans ### All-inclusive details This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included. ### Food and beverages All buffet and à la carte meals, snacks, and beverages included In-room minibar (all beverages included) ### Water activities Kayaking Sailing Scuba-diving lessons Snorkeling Surfing/body boarding ### Land activities Bicycling Fitness facilities Tennis Volleyball ### Lessons/classes/games Aerobics Dancing Yoga ### Entertainment Onsite entertainment and activities Access to onsite nightclubs Onsite live performances Theme parties ## Similar properties ![3 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/2000000/1420000/1411000/1411000/078df993.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### BlueBay Grand Esmeralda All Inclusive Riviera Maya - Pool - Hot tub - All-inclusive - Spa 6.6 1,225 reviews CA $289 CA $353 total includes taxes & fees Jan 16 - Jan 17 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=1411000&PinnedHotelID=1411000&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/16000000/15100000/15100000/15099903/d876d904.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ocean Riviera Paradise All Inclusive Playa del Carmen - 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Jan 25 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-24&endDate=2026-01-25&selected=18335979&PinnedHotelID=18335979&HadPinnedHotel=true®ionId=-1&adults=2) ![Water park](https://images.trvl-media.com/lodging/62000000/61510000/61500700/61500646/a356b002.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only Playa del Carmen - Pool - Breakfast included - All-inclusive - Spa 9.2 Wonderful 1,442 reviews CA $1,131 CA $1,372 total includes taxes & fees Jan 18 - Jan 19 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=61500646&PinnedHotelID=61500646&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Internet access - Available in some public areas: Free WiFi ### Parking and transportation - Roundtrip airport shuttle (surcharge) - Free self parking on site - Limited onsite self parking ### Food and drink - 2 poolside bars - 7 restaurants - 9 bars/lounges - A swim-up bar - Coffee and tea in common areas - Snack bar/deli ### Things to do - 18-hole adjacent golf course - 2 outdoor pools - 5 hot tubs - Beach volleyball - Beach yoga - Billiards/pool table - Children's club - Children's pool - Ecotours - Fitness classes - Free bicycle rentals - Free water park - Full-service spa - Health club - Hiking/biking trails - Kayaking - Outdoor padel court - Outdoor pickleball court - Outdoor tennis court - Parasailing - Personal motorized watercraft - Playground - Sailing - Sauna - Scooter/moped rentals - Scuba diving - Shopping - Snorkeling - Steam room - Waterslide ### Family friendly - 2 outdoor pools - Children's club - Children's pool - Free water park access - Laundry facilities - Playground - Snack bar/deli - Waterslide ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Garden - On the beach - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 16 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Hot tub - Hydrotherapy - Manicures/pedicures - Outdoor treatment areas - Prenatal massages - Reflexology - Sauna - Spa open daily - Sports massages - Steam room - Thai massages - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only ### More - 3 floors - Banquet hall - Built in 2005 - Designated smoking areas ## Room amenities ### Bedroom - Blackout drapes ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - Plasma TV with satellite channels ### Food and drink - Coffee/tea maker - Free stocked minibar ### More - Air conditioning - Ceiling fan - Desk - Iron/ironing board - Laptop workspace - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 11:30 PM Early check-in subject to availability Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Sanitation services: MXN 85 per night - A damage deposit of MXN 5000 will be collected before check-in. We have included all charges provided to us by the property. ### Optional extras - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Property Registration Number 008-007-006283/2025 ### We should mention This property does not have elevators A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31 Only registered guests are allowed in the guestrooms Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision Guests under 18 years old are not allowed in the spa This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Caracol Eco Caracol Sandos Caracol Sandos Eco Resort Eco Caracol Sandos Eco Sandos Resort Sandos Caracol Eco Sandos Caracol Eco Playa del Carmen Sandos Caracol Eco All Inclusive Playa del Carmen Sandos Caracol Eco Resort All Inclusive Playa del Carmen Sandos Eco Resort Caracol Beach Caracol Village Hotel Playa Del Carmen Hotel Sandos Caracol Eco Sandos Caracol Beach Resort Spa Sandos Caracol Eco Hotel Sandos Caracol Mexico Sandos Caracol Riviera Maya ## Frequently asked questions ### Does Sandos Caracol Nature Resort & Water Park All Inclusive have a pool? ### Is Sandos Caracol Nature Resort & Water Park All Inclusive pet-friendly? ### How much is parking? ### What time is check-in at Sandos Caracol Nature Resort & Water Park All Inclusive? ### What time is check-out at Sandos Caracol Nature Resort & Water Park All Inclusive? ### Does Sandos Caracol Nature Resort & Water Park All Inclusive provide a shuttle to the airport? ### Are there all-inclusive benefits at Sandos Caracol Nature Resort & Water Park All Inclusive? ### Where is Sandos Caracol Nature Resort & Water Park All Inclusive located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Sandos Caracol Nature Resort & Water Park All Inclusive Reviews 7.0 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.6 Cleanliness ### 7.4 Amenities ### 7.4 Staff & service ### 8.2 Eco-friendliness ### 7.2 Property conditions & facilities 10 - Excellent 441 8 - Good 367 6 - Okay 263 4 - Poor 173 2 - Terrible 217 ## Reviews ### 10/10 Excellent #### Luis Alberto Dec 17, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great place for traveling with kids, ##### Luis Alberto Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Bree Dec 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities so much to do and see, great for families! ##### Bree Stayed 5 nights in Nov 2025 ### 10/10 Excellent #### Rob Stanley Dec 9, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great stay. Loved the food and service beautifully set in amongst the forest full of animals and critters ##### Rob Stanley Stayed 14 nights in Nov 2025 ### 10/10 Excellent #### Rachel Dec 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great service, good food, lots to do!! ##### Rachel Stayed 7 nights in Nov 2025 ### 10/10 Excellent #### Danielle Marin Dec 29, 2025 Liked: Cleanliness, amenities, property conditions & facilities Staff were very friendly and helpful! The pools were extremely cold though and the food options could’ve been better but we loved it and would definitely come back! ##### Danielle Marin Stayed 5 nights in Dec 2025 ### 8/10 Good #### Tara Dec 29, 2025 Liked: Cleanliness, amenities, property conditions & facilities Beautiful property, great entertainment, cenotes, monkeys, great room configuration for families. Only downside was the food. ![](https://a.travel-assets.com/ugc/hotel-reviews/18a794e9-26b4-4715-884d-54c9a315474a-1767049920464.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6cd5cfd2-7d13-47a2-8200-d3eec58ff12f-1767049921647.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/31eb92b5-87fa-4224-a217-a13602946deb-1767049925277.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/a1803f59-515e-4fbe-bc31-d3364398a328-1767049927155.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Tara Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Esequiel Dec 10, 2025 Perfect family, friendly resort, especially with a one year-old everything was great about this trip, especially the entertainment group ##### Esequiel Stayed 6 nights in Nov 2025 ### 10/10 Excellent #### Joanna Dec 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Ideal place for the kids. Huge water park, pools, beautiful beach. Shows, animals and food ##### Joanna Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### Abhishek Dec 7, 2025 Liked: Cleanliness, amenities, property conditions & facilities Room was great, clean and spacious. ##### Abhishek Stayed 6 nights in Nov 2025 ### 10/10 Excellent #### Jonathan Dec 5, 2025 Liked: Cleanliness, amenities, property conditions & facilities Everything was great! ##### Jonathan Stayed 7 nights in Nov 2025 ### 10/10 Excellent #### Manuel Dec 15, 2025 Liked: Cleanliness, staff & service, property conditions & facilities We loved it. ##### Manuel Stayed 3 nights in Dec 2025 ### 6/10 Okay #### Simon Dec 23, 2025 Liked: Cleanliness, amenities, property conditions & facilities The room and the resort surroundings were great, and the staff were friendly. The service was very patchy and inconsistent though, the food was average at best, and the music was deafeningly loud all across the resort, which is such a pity when the sounds of nature there were so gorgeous. We enjoyed ourselves but wouldn’t go again. ##### Simon Stayed 10 nights in Dec 2025 ### 8/10 Good #### Taha Dec 23, 2025 A lot of fun activities, but the service could be much better. ##### Taha Stayed 4 nights in Dec 2025 ### 8/10 Good #### Dianey Nov 30, 2025 Liked: Cleanliness, amenities, property conditions & facilities Everything was perfect, except for the food they need to put a real Mexican food restaurant!! ##### Dianey Stayed 6 nights in Nov 2025 ### 10/10 Excellent #### CYNTHIA Dec 9, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The breakfast was amazing. I just wish the Mascaras restaurant had dinner buffet again. The property has so many beautiful things to see. This my top favorite resort. Fun for the kids and adults. Sandos has the best shows ever! Also, this was our first time in December let me tell you the beach was gorgeous! ##### CYNTHIA Stayed 4 nights in Dec 2025 ### 10/10 Excellent #### Brent Lee Dec 13, 2025 Liked: Cleanliness, amenities, property conditions & facilities Everything exceptional ![](https://a.travel-assets.com/ugc/hotel-reviews/3abbe485-f01f-4269-ad62-40c6dcc7e608-1765609486556.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Brent Lee Stayed 6 nights in Nov 2025 ### 4/10 Poor #### Michelle Rae Dec 28, 2025 Liked: Property conditions & facilities Couldn’t get any dinner reservations. Buffet was set up poorly so the lines were long and slow moving. Pool games/activities could have been better, more fun and entertaining. Beach and pool are nice. Rooms were good. ##### Michelle Rae Stayed 5 nights in Dec 2025 ### 6/10 Okay #### Wengang Dec 31, 2025 Disliked: Amenities, property conditions & facilities Facilities old and falling apart. ##### Wengang Stayed 7 nights in Dec 2025 ### 10/10 Excellent #### Tamara Marie Dec 28, 2025 Liked: Cleanliness, property conditions & facilities Room was very clean. Monkeys right out side our balcony. Very friendly staff. Only bad thing is reservations for different restaurants. Can’t get into many of them. We were there 6 nights only got into 1 . Besides buffet. ![](https://a.travel-assets.com/ugc/hotel-reviews/78b6820c-fc6a-4b40-84bb-6ed97df8a674-1766903106240.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6d3d6980-66a4-4f81-9e83-61a5238cee68-1766903107570.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Tamara Marie Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Lisset Dec 2, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great ##### Lisset Stayed 3 nights in Nov 2025 ### 6/10 Okay #### Kyle Dec 4, 2025 Staff did not work very hard to accommodate room requests. 3 out of 4 of us got very sick during stay. Kids enjoyed water park. I enjoyed natural beauty of resort. ##### Kyle Stayed 7 nights in Nov 2025 ### 2/10 Terrible #### Thomas Dec 11, 2025 I have nothing good to say about this hotel ##### Thomas Stayed 10 nights in Nov 2025 ### 8/10 Good #### Crystal Nov 6, 2025 Liked: Cleanliness, amenities, property conditions & facilities Rooms were clean, staff was amazing. Only wish there were seats in the designated smoking areas. Otherwise overall this was a great resort ![](https://a.travel-assets.com/ugc/hotel-reviews/d3860b85-9c1d-4c3b-abed-c744d79947f4-1762435318608.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Crystal Stayed 7 nights in Oct 2025 ### 10/10 Excellent #### Richard Nov 29, 2025 Liked: Cleanliness, amenities, property conditions & facilities So much fun ! So much to do ! ![](https://a.travel-assets.com/ugc/hotel-reviews/eb0a1b20-10c7-4fd5-98f1-9d62d5e1a2a6-1764445317373.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Richard Stayed 5 nights in Nov 2025 ### 10/10 Excellent #### vintea darleen Oct 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Had a amazing time. 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