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Expedia Guest Rating
TripAdvisor Traveller Rating
TripAdvisor provides an assessment of hotel quality based on more than 60 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.
See all #### TripAdvisor ReviewsRooms & Rates
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Property Amenities
The majority of amenities, activities, and gratuities at this resort are included in the room rate; guests will not be charged extra for the majority of amenities and activities (scroll up to the All-Inclusive Details section for more information).
Since children under age 13 are not allowed at the resort, the resort is a tranquil sanctuary, filled with soothing music in public areas and quiet elsewhere. Chilled champagne and towels greet guests in a hushed, fragrant, skylit lobby featuring white columns and Spanish-style paintings.
Among the Royal Hideaway's amenities is a full-service health-and-beauty spa offering various massage techniques, body and facial treatments, and hair and nail care (surcharges for all products, treatments, and services). The spa also provides complimentary use of its sauna, spa tub, and air-conditioned fitness center with cardio and weight equipment. A personal attendant is on duty at the fitness center 12 hours a day.
The main building—set apart from the yellow lodging villas by its rose color—contains a 24-hour business center with four computers offering complimentary high-speed Internet access. A library is stocked with books and near the lobby, complimentary DVDs are available. Like all major Riviera Maya hotels, this Playa Del Carmen resort has a water-purification system.
The Chef's Table at the resort's signature restaurant, Las Ventanas, features a bi-weekly dining experience in which guests can interact with the resort's executive chef and his team. The interactive experience features a live video feed from the kitchen, allowing guests to watch as decadent dishes are prepared exclusively for the Chef's Table (advance reservations required; surcharge may apply).
Room Amenities
Rooms
The majority of amenities, activities, and gratuities at this resort are included in the room rate; guests will not be charged extra for the majority of amenities and activities (scroll up to the All-Inclusive Details section for more information).
The Royal Hideaway features 200 air-conditioned guestrooms, all with balconies or patios furnished with two chairs and a table. Special decor touches include lighted wall recesses highlighting Mexican pottery, and dark-wood furnishings. Entertainment options include flat screen Satellite TV, i-Pod docking stations, DVD players, and CD players. Jetted tubs, large stall showers, and twin sinks provide luxury in marble bathrooms.
All-Inclusive Details
This resort is all-inclusive. This means that onsite food and beverages are included in the room price (some restrictions may apply, for example, to premium food items or drinks; or to dining at specific restaurants). Guests do not have to pay extra for onsite activities such as snorkeling. Taxes and gratuities are included. Please note items that are not included; these require a surcharge.
Taxes and gratuities
Gratuities and taxes are included.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Water activities include:
Land activities include:
Lessons/classes include:
Not included
Accessibility Options
To make requests for specific accessibility needs, complete the “Special or Accessibility Requests” section of “Trip Preferences” when you book your hotel.
Dining
The majority of meals and beverages, plus all gratuities, at the following restaurants, snack spots, and bars are included in the room rate for this resort (scroll up to the All-Inclusive Details section for more information).
Ventanas - Serving international menus for à la carte breakfasts and dinners in a room featuring dark woods, recessed ceilings, and plush linens, this restaurant offers occasional live music in the evenings. Reservations required. Dress code: Casual elegance with long pants, closed shoes, collared shirt for men. No shorts, jeans, sandals or running sport shoes; women may wear evening dress sandals.
Palazzo - This à la carte Italian dinner house provides white-linen service and commands views of the resort's grounds and the Caribbean. Both inside seating and terrace seating are available. Reservations required. Dress code: Casual elegance with long pants, closed shoes, collared shirt for men. No shorts, jeans, sandals or running sport shoes; women may wear evening dress sandals.
Spices - At breakfast, this restaurant serves the resort's only buffet meal. Later, à la carte lunches and dinners feature Mexican and Caribbean flavors. Reservations required. Dress code: Casual elegance with long pants, closed shoes, collared shirt for men. No shorts, jeans, sandals or running sport shoes; women may wear evening dress sandals.
Azia - In a room graced by bamboo accents, Azia serves à la carte dinners of Japanese-Thai dishes. Reservations required. Dress code: Casual elegance with long pants, closed shoes, collared shirt for men. No shorts, jeans, sandals or running sport shoes; women may wear evening dress sandals.
The Grill - Grilled specialties are enjoyed al fresco.
Beach Snack Bar - From late morning until sunset, light meals such as burgers, salads, soups, and nachos are served here to sunbathers by the pool and on the beach.
Allegria - This lounge features various themed evenings.
Beach Bar - Open from late morning until the dinner period.
Cigar Bar - Located in Ventanas, this room is open for evening cigars and drinks.
Club Royale - Once a week, the resort's theater offers dinner and drinks with a show.
Recreation
The majority of recreational activities and facilities described below are included in the room rate for the Royal Hideaway (scroll up to the All-Inclusive details section for more information).
Guests of Royal Hideaway Playacar All Inclusive can try a range of land and water sports including beach soccer, bocce ball, kayaking and windsurfing, all while using the resort's equipment. As well, two tennis courts, six swimming pools, and a fitness center with cardio and weight equipment plus spa tub and sauna, offer plenty of facilities to enjoy at this Playa del Carmen resort.
Golf enthusiasts do not have to go far: the entrance to Playacar Golf Club is 150 meters (164 yards) away. The facility provides an 18-hole, par 72 championship golf course designed by Robert Von Hagge. (Golf incurs surcharges for greens fees and equipment rental.)
The recreational activities listed below are available either on site or near the hotel; fees may apply.
Promotions
Spa Credit Offer
Book a 3-night minimum stay now - June 30, 2012 for travel now - August 31, 2012 and receive the following:
Showing 1 - 10 results (of 130) · See more Royal Hideaway Playacar All Inclusive reviews
out of 130 reviews
“Relaxing”
Relaxing
“Loved It!”
The staff was really friendly. At the pool, waiters would walk up every few minutes offering fruit, drinks, and cold towels to use for your face! The food was great and they offered lots of activities. It was a very calm and relaxing trip with NO kids running around the pool area. I also received a massage at the spa which was great. I would love to come back!
“Great Getaway”
The hotel room was beautiful. Everything was first class. The lobby was loud during the day which we could hear clearly, however we were not in our room too much during the day. It may need a little touchup in a few areas but overall it was beautiful.
“Great adults only all inclusive”
We enjoyed our stay. The hotel is adults only, and it was a very nice crowd. The people are very friendly and helpful. It's not a large hotel, so everything is convenient. The beach has been restored since the hurricane and is beautiful. We've been to other 5 star hotels. We love Royal Hideaway, and would go again if the price is right, but they are missing some of the special touches that I feel would earn them 5 stars.
“Fantastic Resort, worth every penny”
Everything about this resort is great. It lives up to all the claims it makes on its website and exceeds many of them. The staff is wonderful and they take GREAT care of you. I ready every review of almost every resort in Playa and finally decided on this one and I am so glad I did. This place is in a league of its own, they go out of their way to make sure you have the best stay possible. Book NOW you wont be sorry!
“Awesome All-Inclusive Hotel”
My husband and I thoroughly enjoyed our two week stay at the Royal Hideaway Playacar. From the moment we stepped into the reception area we were impressed by the staff and their attention to detail. It stands out as an A+ destination vacation and one we hope to redo in 2012. Our concierge Karina was outstanding in managing our dinner reservations and tours. Very personable and so was everyone else on this resort. It was hard leaving the 32+ temperatures to -2. Carole & Glen Cocquyt
“A slice of heaven”
We loved everything about Royal Hideaway. The staff was gracious and helpful at all times. The grounds were impeccably maintained. The rooms were clean and beautiful. The food was outstanding. Every night was something different and delicious. The little touches made it so special...and I don't want to write what they were because the surprise factor made them so much more special. I would definitely recommend Royal Hideaway to the most seasoned traveler without hesitation. A true find!
“Génial”
Hotel très agréable et bien situé. La nourriture y est exceptionnelle et tous les restaurants sont magnifiques. Animations variées ( cours de Salsa, d'Espagnol...). Service parfait. Le must!!!!
“We are going back next year!!”
We can't say enough about this resort. A very intimate setting with excellent service. The staff was great and the restaurants exceeded our expectations. We have already made our reservations for next year.
“Top notch across the board”
Will definitely come back
TripAdvisor Traveller Rating:
(based on #### traveller reviews)
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Showing 1 - 10 results (of 130) · See more Royal Hideaway Playacar All Inclusive reviews
The preferred airport for Royal Hideaway Playacar All Inclusive is Cancun, Quintana Roo (CUN-Cancun Intl.) - 52.9 km / 32.9 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
