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Expedia Guest Rating
TripAdvisor Traveller Rating
TripAdvisor provides an assessment of hotel quality based on more than 60 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.
See all #### TripAdvisor ReviewsRooms & Rates
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| Luxury junior suite ocean view | |||||||||||||||
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| Luxury Jr Ste Family Concierge Ocean - Al | |||||||||||||||
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| Luxury Jr Suite Family Concierge - AI | |||||||||||||||
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| Luxury Jr Suite Swim Up - All Inclusive | |||||||||||||||
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| One Bedroom Master Suite - All Inclusive | |||||||||||||||
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| Jr. Suite Super Saver - All inclusive | |||||||||||||||
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Property Amenities
Paradisus Playa del Carmen La Esmeralda All Inclusive features a full-service spa, a marina, and 5 outdoor swimming pools. Guests can dine at one of Paradisus Playa del Carmen La Esmeralda All Inclusive's 12 restaurants and pick up coffee at the coffee shop/café. The resort also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 2 beach bars, 2 swim-up bars, a poolside bar, and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. An Internet point is located on site and high-speed wired and wireless Internet access is complimentary. Business amenities at this 4-star property consist of a 24-hour business center, a technology helpdesk, and limo/town car service. Event facilities measuring 25.000 square feet include a conference center, conference/meeting rooms, a ballroom, and exhibit space. This all-inclusive resort also offers a children's pool, a health club, and a spa tub. For a surcharge, the property provides a roundtrip airport shuttle (available on request), a theme park shuttle, and a shopping center shuttle. Onsite parking is complimentary. Paradisus Playa del Carmen La Esmeralda All Inclusive has designated areas for smoking.
Room Amenities
Rooms
Paradisus Playa del Carmen La Esmeralda All Inclusive offers 512 air-conditioned accommodations with iPod docking stations and CD players. Furnished balconies open to beach, sea, or partial ocean views. Select Comfort beds feature Egyptian cotton linens, down comforters, and premium bedding. A pillow menu is available. 40-inch LCD televisions come with cable channels, free movie channels, and DVD players. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with double sinks, bathrobes, and slippers. This Playa del Carmen resort provides complimentary wired and wireless high-speed Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones with voice mail. Additionally, rooms include designer toiletries and makeup/shaving mirrors. In-room massages, hypo-allergenic bedding, and extra towels/bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.
Accessibility Options
To make requests for specific accessibility needs, complete the “Special or Accessibility Requests” section of “Trip Preferences” when you book your hotel.
Dining
A complimentary buffet breakfast is served each morning in the breakfast area between 7 AM and 11 AM. BANA - Overlooking the pool and garden, this sushi bar serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. VENTO - Overlooking the pool and garden, this seafood restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. MOLE - Overlooking the ocean and pool, this theme restaurant serves dinner only. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. NAOS - Overlooking the ocean and pool, this buffet restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. GABI CLUB - Overlooking the ocean and garden, this tapas bar & restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. 24-hour room service is available.
Recreation
An outdoor tennis court, a marina, and a health club are featured at the resort. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, a steam room, and a fitness facility. Children under 12 years old are not allowed in the swimming pool, health club, or spa tub without adult supervision. The recreational activities listed below are available either on site or nearby; fees may apply.
Spa
YHI Spa has 14 treatment rooms including massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include massages, manicures and pedicures, and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and Ayurvedic treatments. The spa is equipped with a sauna, a spa tub, Turkish bath/hammam, hot springs/mineral springs, and a mud bath. Visitors of this garden view spa can round out their time of relaxation with a trip to the café. Children under 12 years old are not allowed in the spa without adult supervision.
Showing 1 - 10 results (of 11) · See more Paradisus Playa del Carmen La Esmeralda All Inclusive reviews
out of 11 reviews
“Wonderful vacation!!”
The hotel had only been opened for about 10 days when we arrived. As a result, we would see a lot of work still being done all around. They should consider having more activities during the day and entertainment in the evenings. An airport shuttle would be very welcome in order to avoid the high taxi/ shuttle rates. Overall, we had a great time and would consider going back.
“FANTASTIC! Would go there again for the food alone”
Brand new, very luxurious, still working some kinks out. Construction was still taking place, but the staff was very accommodating and on top of everything. Loved loved loved the food, seriously it was gourmet at every restaurant in the hotel--some of the best food I've ever had, and it was an all inclusive! Absolutely the nicest resort I've had the pleasure of staying at!
“Perfect Vacation!”
Amazing Hotel !! Food and drinks were great !! Crew was extremely friendly !!! Rooms were gorgeous !! Best Vacation Ever!
“Wonderful stay in paradise”
This is a beautiful, newly opened resort. The architecture is modern. There are two sides; La Perla is adults-only and La Esmeralda is for families. Adults staying on the Esmeralda side can use the facilities on the La Perla side which is nice. We stayed at the La Esmeralda and were upgraded to a one bedroom suite. Great rooms with kitchenette (microwave, frig-soda, beer, snacks, table), sitting area, and two flat screen tvs. Beds were very comfortable. Balcony with sunny sitting area and whirlpool tub. Pools are nice, but beach area is small. The food was the best we've had at an all inclusive. "Amigo Eric" hooked us up for a special dinner at La Palapa which was wonderful. Look him up if you need anything. All the employees in the restaurants and bars were so nice and helpful. I would go back tomorrow...
“simply the best”
excelent, the best. es un excelente hotel, la comida demasiado buena, la atencion demasiada buena, la habitacion lo mejor,
“Paradisus Playa del Carmen”
The hotel was brand new as it just opened on Nov 30. Therefore there was some adjustment done while we were there. Overall, the hotel and service they're providing is great (modern architecture - lounge type) and at the level of a 5*. Staff was not fully operational all the time (guess that it was linked to the fact that the hotel just opened). Careful with your personal belongings and put it in the safe... we had a bad experience with a $100 note stolen in our room.... As well they're quite aggressive with their Time sharing program. Avoid that if you can. Not all the restaurants are equal. The one in the Adult (La Perla) seem to be better. The beach is not very wide and not the best part.
“Not a five start resort.”
Overall, it was a pleasant experience. The food was average, which is not bad for an "all-inclusive. Some attention to detail was missing (no manual for the room) and for a brand new hotel, there were some wear and tear already. The decorations were amazing if you like eclectic modern. Service was good. The beach was a disappointment--narrow beach and somewhat rough.
“Would recomend for family or adults only ....”
Let me start with our overall trip was excellent!! Best food of any all-inclusive a little slow on the drink order with dinner, but then just bring one with you!! Communication of daily activities need to be bettter distributed and the beach was disappointing. The shows were very entertaining!! We had a very enjoyable trip!
“Nice Paradisus Hotel”
Nice hotel , good service , good food, family shows everynight. No ocean view in any of the hotel rooms. Not a very big hotel so therefore is not too crowded.Very strict in pool schedule only until 7 pm, dissapointing when your children want to swim a little longer.
“Was it worth it??? No.”
For what the hotel charges, was it worth it? Definitely not. Maybe half of what we paid. We stayed at the La Perla which is adult only - how would one know that adult only - to the resort means 20-34 years old with the desire to party your face off. I think the resort lost view of who they were marketing to when they decided to open the doors to everyone and their dog, just to put heads in beds. Nothing like watching a bunch of young adults at the swim-up bar pee in the pool (hello, there is a "very clean" bathroom right behind the swim-up bar!), and party their faces off until they’re falling down drunk and puking in the flower beds. When I book an all inclusive resort I look for the "relaxing" factor and this was what I was told we would get from La Perla. For the first three days, the resort was nice and quiet and enjoyable, regardless that we had to ask the front desk to restock the bar fridge "every day", remind the cleaners to clean our room everyday - although they only ever did it during siesta time. Day four hit and wow the resort changed. Ask me if I'll go back? Never. By the way, watch your iPads and your wallets. The servers at the dinner restaurants like to acquire your items when you turn away during a conversation. Talk about sneaky. However, is the resort itself beautiful? Yes. Are there any activities? No, not really.
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Showing 1 - 10 results (of 11) · See more Paradisus Playa del Carmen La Esmeralda All Inclusive reviews
The preferred airport for Paradisus Playa del Carmen La Esmeralda All Inclusive is Cancun, Quintana Roo (CUN-Cancun Intl.) - 47.3 km / 29.4 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
