Occidental at Xcaret Destination - All Inclusive

4.0 star property
Upscale property with pools and private beach
VIP Access

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

Occidental at Xcaret Destination - All Inclusive

Photo gallery for Occidental at Xcaret Destination - All Inclusive

Aerial view
Couples treatment rooms, body treatments, aromatherapy
Exterior
View from room
10 restaurants, breakfast, lunch, dinner served; Italian cuisine

Overview of Occidental at Xcaret Destination - All Inclusive

8.2

Very good

Highlight
  • Offers an onsite restaurant. Only 5% of properties have this in Playa del Carmen.

Popular amenities

  • All-inclusive
  • Restaurant
  • Bar
  • Room service
  • Breakfast included
  • Pool

Explore the area

Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Popular LocationLa Cocina Restaurante Mexicano9 min walk
  • Popular LocationTerraza Uak10 min walk
  • Popular LocationOccidental Vacation Club First Club Lounge at Grand Xcaret10 min walk
  • Popular LocationArena Beach Longe by Occidental Vacarion Club at Occidental Grand Xcaret10 min walk

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
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Sign in to view eligible discounts and perks. More rewards for more adventures!

Room options

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

  • 506 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

  • 969 sq ft
  • Beach view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Royal Suite (Level)

  • 969 sq ft
  • Beach view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Luxury Room (Royal Level)

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Studio Suite

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Deluxe Room

  • 344 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Deluxe Room (Concierge)

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

About the area

Playa del Carmen

Occidental at Xcaret Destination - All Inclusive is located on a private beach and in an area with good shopping. Xplor Theme Park and Playa del Carmen Maritime Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Don't miss out on a visit to Xcaret Eco Theme Park. Take an opportunity to explore the area for water adventures such as swimming and other activities like golfing.

What's nearby

  • Xcaret Eco Theme Park - 16 min walk
  • Xplor Theme Park - 4 min drive
  • Ferry to Cozumel - 9 min drive
  • Quinta Avenida - 11 min drive
  • Playacar Golf Club - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 54 min drive

Restaurants

  • Occidental Vacation Club First Club Lounge at Grand Xcaret - 10 min walk
  • Cafeteca - 7 min drive
  • Blue Moon Beach Bar Sandos Select Club - 9 min drive
  • El Mercado de San Juan - 7 min drive
  • Las Cuevas - 7 min drive

About this property

Occidental at Xcaret Destination - All Inclusive

Upscale all-inclusive property near Xcaret Eco Theme Park
Located close to Xplor Theme Park and Playacar Golf Club, Occidental at Xcaret Destination - All Inclusive provides a free breakfast buffet, a grocery/convenience store, and a shopping mall on site. With a private beach, beach massages, and snorkeling, this property is the perfect place to soak up some sun. For some rest and relaxation, visit the sauna, and indulge in a hot stone massage, aromatherapy, or a body treatment. Be sure to enjoy a meal at any of the 10 onsite restaurants, which feature Italian cuisine and garden views. Enjoy onsite activities like ecotours, beach volleyball, and archery. Stay connected with free WiFi in public areas, and guests can find other amenities such as mini golf and a coffee shop/cafe.
Other perks at this property include:
  • 7 outdoor pools with sun loungers, pool umbrellas, and a lifeguard on site
  • Free self parking
  • 2 outdoor tennis courts, babysitting (surcharge), and luggage storage
  • Massage treatment rooms, evening entertainment, and multilingual staff
  • Guest reviews say good things about the family-friendly amenities, bar, and beach locale
Room features
All 765 rooms feature comforts such as 24-hour room service and premium bedding, as well as perks like air conditioning and free stocked minibars. Guest reviews speak well of the clean, comfortable rooms at the property.
Other amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and showers
  • 37-inch LED TVs with cable channels
  • Wardrobes/closets, balconies, and free infant beds

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Limited gourmet or à la carte dining

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Sustainability

Sustainability practices

Comprehensive food waste policy
Locally-sourced food (80% minimum)
Double-glazed windows
Energy-saving switches
Change of bedsheets on request
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:30 AM
  • 10 restaurants
  • 11 bars/lounges
  • A coffee shop/cafe

Restaurants on site

  • D Oriental
  • La Hacienda
  • Le buffet
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Ecotours
  • Evening entertainment
  • Free children's club
  • Mini golf
  • Playground
  • Sauna
  • Shopping mall
  • Snorkeling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Free crib
  • Grocery/convenience store
  • Lifeguards on site
  • Mini golf
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas

Spa

  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2016
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free stocked minibar

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.94 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system, and outdoor lighting

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Occidental at Xcaret Destination - All Inclusive have a pool?

Yes, this property has 7 outdoor pools.

How much does it cost to stay at Occidental at Xcaret Destination - All Inclusive?

As of Mar 19, 2024, prices found for a 1-night stay for 2 adults at Occidental at Xcaret Destination - All Inclusive on Apr 16, 2024 start from CA $306.31, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Occidental at Xcaret Destination - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Occidental at Xcaret Destination - All Inclusive?

Self parking is free at this property.

What time is check-in at Occidental at Xcaret Destination - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Occidental at Xcaret Destination - All Inclusive?

Check-out is at 11:00 AM.

Are there all-inclusive benefits at Occidental at Xcaret Destination - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include mini golf, tennis, volleyball, and more.

Where is Occidental at Xcaret Destination - All Inclusive located?

Nestled on the beach, this Playa del Carmen property is within 1 mi (2 km) of Xcaret Eco Theme Park and Xplor Theme Park. Quinta Avenida and Playa del Carmen Maritime Terminal are also within 6 mi (10 km).

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1570 out of 3096 reviews" "
Rating 8 - Good. 706 out of 3096 reviews" "
Rating 6 - Okay. 391 out of 3096 reviews" "
Rating 4 - Poor. 215 out of 3096 reviews" "
Rating 2 - Terrible. 214 out of 3096 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Mar 2024

6/10 Okay

Pedro

Staff could be rude sometime
Stayed 2 nights in Mar 2024

10/10 Excellent

justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! Hector from the pool bar was the best staff. He made our whole trip!!! That man was professional, hilarious, and all around great.
Stayed 9 nights in Mar 2024

2/10 Terrible

Whitney Lauren

Disliked: Cleanliness, staff & service, property conditions & facilities
No transportation from airport. No answer at front desk for all 7 days. Room hot, food mediocre. Everything over priced. Staff rude unless you were buying something
Stayed 7 nights in Mar 2024

10/10 Excellent

Ruben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here three times for vacation and every single time was amazing the food the staff and the property in itself have been a memorable experience for me and my family.I would like to take a moment to commend the team of waiters and waitresses who in every encounter extend a loving and professional hospitality that should not go unnoticed.Thank you Directors,Managers for your leadership and dedication .
Stayed 7 nights in Mar 2024

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay, Bldg 22. Augustine was so very helpful
Stayed 7 nights in Mar 2024

8/10 Good

lynn charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024

4/10 Poor

Xiaomei

Travelled with family
Disliked: Staff & service, property conditions & facilities
The facility is too old. The service was so bad! I asked for the second room key, wait for two days and tipped 100 pesos to get it!
Stayed 5 nights in Mar 2024

4/10 Poor

Daniel Esteban Hernandez

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff is always friendly and professional. The room where I stayed was very humid. 1st night covers were wet and pillows had a strong smell of humidity, very old and seemed like it was not maintained.
Stayed 5 nights in Mar 2024

10/10 Excellent

Patrick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second trip back and we are already planning our third. I'll give a honest review but keep it 5 stars because the issues here are the same at every all inclusive. The lobby wait times are not great, the rooms could be a few degrees warmer, and the drink service at the pool was non existent. That's the bad. There are bars everywhere though, every single employee is incredibly kind. The food is good to excellent, but could always be better. Ramone at the snackbar was excellent. Thank you for the Spanish lessons. Siri in building 21 was incredibly accommodating and it was a great start to every morning seeing her.
Stayed 7 nights in Mar 2024

General hotel information

Reasons to Book
Outdoor Pool & Property Cleanliness
Check-In Time
3:00 PM
Check-Out Time
11:00 AM
Star Rating
4.0