Ratings based on 425 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
87% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified travellerfrom Monterrey, MX

Great Hotel, Nice rooms

Posted 18-Nov-2014
Pros: The quality of the rooms
Location: it is in the heart of Puerto Morelos, about s15 min from the airport.
I stayed 2 nights just for the weekend. The hotel is in well maintenance. The rooms are great, the food is excelente
Comment from Hotel Management
24-Nov-2014 by Olivia, Hotel Management
Dear Mario, Thank you very much for your feedback. We are delighted to know that you enjoyed your stay with us, especially our rooms and food. Please allow me to take this opportunity to thank you for choosing Now Sapphire Riviera Cancun and we look forward having the pleasure of welcoming you back. Best regards, Olivia Rodríguez Social Media Coordinator
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice resort, pool, beach and staff

Posted 15-Nov-2014
Pros: Everything
Cons: The food
Location: The Tulum tour.
The staff was friendly made the stay enjoyable. The resort is clean. There was sea weeds on the beach, but they had a tractor clean it up every hour or so. The rooms are clean and spacious. Overall great vacation!!
Comment from Hotel Management
24-Nov-2014 by Olivia, Hotel Management
Dear Guest On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your holidays in Cancun. Your positive comments about our beach and the outstanding service provided by our friendly staff are greatly appreciated. Thank you for your preference and confidence giving us the pleasure of welcoming you every year. Best regards, Olivia Rodríguez Social Media Coordinator
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent all inclusive right on the beach

Posted 10-Nov-2014
This is our second stay at a NOW resort and we love them!
Comment from Hotel Management
24-Nov-2014 by Olivia, Hotel Management
Dear Guest, Thank you for taking the time to review the Now Sapphire Riviera Cancun. We're pleased you had such a wonderful stay. Thank you again for your loyalty and we look forward to welcoming you back to the Now Sapphire Riviera Cancun! Best regards, Olivia Rodríguez Social Media Coordinator
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Nebraska

Great Stay at NOW Sapphire!!

Posted 5-Nov-2014
Pros: I liked the distance from our rooms to all of the activity around the resort, we were very close. The bar and restaurants a ton of options!!
Location: We didn't leave the resort as sun and sand was all we were looking for!!
Had a wonderful stay with family at this resort! The restaurants were great and the preferred upgrade was worth it!! Had beach front and it couldn't have been better! The staff was attentive and very friendly and always wanting to make sure everyone was having a great time! We just wanted the beach w/plenty of food and cocktails and that's what we got!! It is a family resort so be prepared for kids....and screaming kids. If you can handle that than this place is for you.
Comment from Hotel Management
24-Nov-2014 by Olivia, Hotel Management
Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. We would like to express our gratitude for sharing your valuable feedback on Expedia. Knowing that you had a great stay with us is very refreshing for us. It’s great to hear you enjoyed the resort facilities, especially the service from the staff. We very much appreciate your comments that help us to continue improving our facilities and services. We wish to have the privilege to welcome you soon again very soon! Cordially yours, Olivia Rodríguez Social Media Coordinator
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Aurora il

Nice hotel

Posted 3-Nov-2014
The hotel was very clean, staff was awsome n food was really good. Need to get better mattresses they were very had to sleep on. Rooms are nice but could use some updating.
Comment from Hotel Management
8-Nov-2014 by Olivia, Hotel Management
Dear Guest, Thank you for choosing to stay at Now Sapphire Riviera Cancun and for taking the time to post a review of your recent stay. We are delighted that you enjoyed your visit, and we do hope we will have the opportunity to welcome you soon again. We very much appreciate your comments that help us to continue improving our facilities and services. We hope to welcome you back soon. Warmest regards, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun
Comment from Hotel Management
8-Nov-2014 by Olivia, Hotel Management
Dear Guest, Thank you for choosing to stay at Now Sapphire Riviera Cancun and for taking the time to post a review of your recent stay. We are delighted that you enjoyed your visit, and we do hope we will have the opportunity to welcome you soon again. We very much appreciate your comments that help us to continue improving our facilities and services. We hope to welcome you back soon. Warmest regards, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun
4 out of 5
Recommended
for Couples
by A verified traveller

Good All-inclusive option for the location/money

Posted 1-Nov-2014
Overall this place was fairly comparable to a Paradisus resort we stayed at in the Dominican. I think the beaches in the Dominican are slightly better than this area of Cancun. Taxi ride to the hotel was pretty easy, about 20 minutes. Overall the resort was pretty nice. Very easy to get from the rooms to the beach, pool, restaurants, etc. Nice views of the ocean from parts of the pool and restaurants. The beach is behind a reef, so the waves are almost nonexistent and there is a ton of seaweed. We had pretty good food and drinks. The buffet is pretty good for a buffet, and the Mexican restaurant was great. The asian place was ok, although we didn't try the hibachi option since it was extra $. I think the French and Mediterranean options were good but the food seemed not exactly French or Mediterranean. We had consistently good appetizers, but the main course was usually not quite as good. Overall a positive experience. Worth considering if you're looking for all-inclusive in Mexico.
Comment from Hotel Management
8-Nov-2014 by Olivia, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback on Expedia about your recent stay with us. We are very pleased to learn that you thoroughly enjoyed our resort. It’s great to read your fabulous feedback about the food, pool, drinks and buffet. We will share your review with the entire staff. We look forward to welcoming you back to the Now Sapphire Riviera Cancun in the very near future. Cordially yours, Olivia Rodríguez Social Media Coordinator
Comment from Hotel Management
8-Nov-2014 by Olivia, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback on Expedia about your recent stay with us. We are very pleased to learn that you thoroughly enjoyed our resort. It’s great to read your fabulous feedback about the food, pool, drinks and buffet. We will share your review with the entire staff. We look forward to welcoming you back to the Now Sapphire Riviera Cancun in the very near future. Cordially yours, Olivia Rodríguez Social Media Coordinator
5 out of 5
Recommended
for Everyone
by A verified travellerfrom F, Ontarioort Erie

Great hotel on a super beach.

Posted 1-Nov-2014
Pros: Everything
Cons: Reserving individual palapas on the beach for the "Preferred Club" members
Location: Santos, one of the beach sellers has lots of trips available. He arranged a great private snorkeling trip for us.
This was our 5th 2 week stay at this beautiful resort. From start to finish everything was wonderful. The property is beautifully maintained. The rooms are really spacious and comfortable. Our oceanfront room had a jetted tub on the balcony. As before, we did the "Preferred Club" as we so enjoy the private adult pool in the pm. Angel is a great bartender and Ivan is such a lovely guy. We always had breakfast and lunch in the buffet, as we so enjoy all of the waiters there. Geremias has looked after us every visit and he was ably assisted by the always smiling Eduardo. Being preferred, we could have had breakfast in Cibu restaurant, which is a new feature this year. For dinner we ate at all of the specialty restaurants and had delicious meals at each one. Amazing staff and Arturo at Lemongrass, Eleuterio at Paramour and Victor at Cibu made you feel so welcome. Filiberto at the lobby bar always remembers what you want and Cesar at the large new beach bar works so hard.The management and staff are all so friendly and make you feel very special. I have to mention Alejandro and Augustin, who treated us like family and such a pleasure to see Olivia in public relations again. We love this resort and will return again next October. As before we used the KinMont Cancun shuttle to and from the hotel and their service is excellent.
Comment from Hotel Management
8-Nov-2014 by Olivia, Hotel Management
Dear Guest, Thank you for taking your time to write this review, and for your 5th visit to our resort! We are overjoyed to read the nice description you made about your stay with us. It is very gratifying for the Now Sapphire Riviera Cancun to read that you enjoyed the restaurants and service provided by the staff. Angel, Ivan, Geremias, Eduardo, Eleuterio, Arturo, Victor, Cesar Filiberto, Carmen, Alejandro, Agustin will be very glad to know that their effort and genuine care for our guests is recognized. Thank you for your comments about me. We wish to have the privilege to welcome you for your sixth visit! Warmets regards, Olivia Rodríguez Social media Coordinator Now Sapphire Riviera Cancun
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Louisville, Kentucky

Beautiful hotel

Posted 27-Oct-2014
Pros: Everything! The staff were great....they are there to please you and make sure you have a wonderful stay. I loved the old world décor of the resort.
Cons: Nothing.
Location: I don't know about things to do nearby, because we stayed on the resort the whole time.
We were at the Now Sapphire last week and what a wonderful resort! First of all it's beautiful, the staff are excellent; very friendly, warm and attentive! Our room which was a preferred club ocean front view, was spectacular! There were 6 restaurants and the food was great! I really have no complaints about this resort and would recommend it to anyone wanting to have a special experience.
Comment from Hotel Management
30-Oct-2014 by Olivia, Hotel Management
Dear Teresa, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to thank you for sharing your review on Expedia. We are so happy to learn that you enjoyed the specialty restaurants, room and the service provided by the staff. Thank you for your recommendation and we wish to have the privilege to welcome you in the near future. Greetings from sunny Cancun! Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun
5 out of 5
Recommended
for Everyone
by A verified travellerfrom illinois

Posted 23-Oct-2014
Pros: All the people
Cons: We found 3 cockroach in the room
We had an amazing time everyone was really nice the hotel was really good food was really good too.
Comment from Hotel Management
30-Oct-2014 by Olivia, Hotel Management
Dear Nicole Thank you for sharing your feedback on Expedia about your stay at our beautiful resort. We hope to welcome you back in the near future. Cordially yours, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun
4 out of 5
Recommended
for Everyone
by A verified travellerfrom California

New Hotel Manager....Ugh

Posted 16-Oct-2014
Pros: Staff is number 1! Beautiful grounds, very clean indoors and out,
Cons: Get a manager that treats employees decently and with respect along with better customer service.
Location: 20 minutes from Cancun Airport. A nice location away from the hustle bustle of Cancun....if that is what you want.
Change happens. Now Sapphire's new hotel manager is not a good change.Very aloof, not approachable if a guest has an issue and I personally vouch for his lousy treatment of staff. The staff at this hotel is hard to beat. So kind, welcoming and helpful. It is very sad to see such hard working people get treated as second class citizens. I waited to get a simple yes or no answer for 2 hours.......I was inquiring about an upgrade and was paying for it.an upgrade and paying for it. No one could make a move until this manager gave the word. He never gave me an answer. The last thing vacationers want to do is waste this amount of time on an upgrade answer. The hotel itself is nice and very clean. Attractive tropical grounds. Not a mega resort but large. Easy to get around and a lot of trees and foliage. Food is average. No concrete jungle here.
Comment from Hotel Management
30-Oct-2014 by Olivia, Hotel Management
Dear Kathy, Thank you very much for taking your time to share with all of us this review, your feedback is very important for us and it is my regret that we were not able to meet your expectations during the time you spent with us. We really hope to have another opportunity to welcome you back in the near future. Sincerely yours, Olivai Rodríguez Social Media Coordinator