Ratings based on 462 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
86% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Cleveland, OH

NOW Sapphire ~ A True Gem in the Riviera Maya!

Posted 15-Dec-2014
Just returned from our 4th stay at the NOW Sapphire, a trip we've made each December. With so many places to choose from in the Riviera Maya, I can honestly say that based on all of our past visits, the NOW Sapphire feels like "home" to us ~ there's a comfort level that we've achieved, among other things, which keep us coming back each year. The 20 minute ride from the airport is a bonus for sure. My first recommendation for anyone who may be interested in staying there is to consider upgrading to the Preferred Club; not only does this offer you the best in terms of room location (oceanfront with a balcony & jacuzzi on the balcony) but exclusive entrance to the private, adult pool, a one hour spa experience & private check-in/check-out in the Preferred Club Lounge, which also offers top shelf liquor, has computers available for use & just a quiet area to relax & read. Service is HUGELY important & the friendly staff will not disappoint in that area. They are welcoming & accommodating. The beachfront area is clean & expansive & you can walk a great distance in either direction on rock-free sand. The 4 restaurants are decent & no reservations are required except for the Hibachi one, I believe. Buffet style breakfast is pretty good & we didn't eat there for dinner so I can't rate it. The resort on the whole is clean, well maintained, all in all, just a great place to stay & is easy to navigate around! It was nicely decorated for Christmas too!
Comment from Hotel Management
19-Dec-2014 by Olivia, Hotel Management
Dear Guest, Thank you so much for your kind words! We are so glad you had a great stay with us and hope you will stay with us in your future travels. It is always good to hear that our staff was reliable and helpful. Any way they can make our guests stay more enjoyable is their priority. We will definitely relay the kind words you wrote about our staff. They would love to hear that their efforts are being recognized. Once again, thanks so much for your stay with us and we hope you choose Now Sapphire Riviera Cancun for your future accommodations in Riviera Maya. Best regards, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Brampton, Ontario

Great location, close to Preferred Club Pool

Posted 11-Dec-2014
Pros: The service, the staff were very friendly, it's one of the reasons we keep going back to Mexico. There isn't a request that they were not eager to
Cons: The lobby area is great but the couches need replacing, they are old and tired. Everything else was good though.
Location: We stayed here for 10 days, we needed the R&R so we did not stray from the resort.
We had a good time at this resort, the Preferred Club may not have been worth it as the Premium liquor was available to all. The hotel did not do a good job of fulfilling our requests as it was our 40th anniversary and they essentially did nothing to help us celebrate it, even after we alerted them to it 3 times, once when we booked the vacation and twice while we were there.
Comment from Hotel Management
16-Dec-2014 by Olivia, Hotel Management
Dear Guest On behalf of the entire staff of our resort and myself, we would like to take this opportunity to thank you for choosing our Resort, among all other resorts within this destination, to enjoy your wedding anniversary in Cancun. Please accept our sincere apologies for not considering your wedding anniversary. We will let know your observations to he department involved. Thank you for your good comments about the staff and lobby. We very much appreciate your comments that help us to continue improving our facilities and services. We wish to have the privilege to welcome you again in the near future. Sincerely, Olivia Rodríguez Social Media Coordinator
2 out of 5
by A verified travellerfrom Chicago

Fun trip, disappointing hotel

Posted 28-Nov-2014
Pros: Only good thing was the entertainment staff. Everything else was so so!
Cons: Better food options, and get rid of the preferred package, no need for it as you don't get anything special.
Location: We took a day trip out to snorkel in a cave and in an inlet headed out to the ocean. Saw amazing fish in the inlet and cave snorkeling is amazing
Went for a 5 day vacation, had great time when off property. While on property had it not been for the excellent entertainment staff and a stall member named Luis, our trip would have been mediocre at best. Food was terrible, drinks were watered down and paying extra for the privilege of using the Lounge was a pure waste of money. Had a rainy day one evening both outside and inside my room. Had to call the operator at midnight to let them know that I had a small pond in my room and was potentially a slip and fall waiting to happen. When the repair man showed up, he said nothing was wrong and simply wiped up the wet floor and this was despite the water dripping from the ceiling drywall where now the drywall was peeling away from the ceiling. Don't think i will go back here again and will remind others to consider other options as well.
Comment from Hotel Management
2-Dec-2014 by Olivia, Hotel Management
Dear Madam, Thank you for the feedback you have provided on your last visit at our resort. Please know that all comments are taken seriously and we have taken action in order to correct all situations that may have caused any inconvenience to our valued guests. Thank you for your good commmen about Luis. Thank you on behalf of him. We appreciate your comments very much, as this helps us to continue improving our facilities and services. We hope to have the opportunity of welcoming you again to regain your confidence with our service. Sincerely yours, Olivia Rodríguez Social Media Coordinator
1 out of 5
by A verified traveller

Misleading

Posted 28-Nov-2014
Cons: Advertising should not be misleading
Thought we booked this hotel with Expedia. Paperwork stated it was Sapphire. Upon arrival, we were not registered and it was discovered we were actually booked at Ocean Turquesa...not a sister hotel, and certainly not a 4.5 star! Fine print on paperwork actually stated room was at Oceans... that is just not good marketing!!!
5 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful people and beautiful resort

Posted 27-Nov-2014
Entertainment team was so much fun and the service was great.
Comment from Hotel Management
28-Nov-2014 by Olivia, Hotel Management
Dear Guest, We thank you immensely for taking the time to share your experience on Expedia about your recent stay at our resort. We hope to welcome you back soon! Best regards, Olivia Rodríguez Social Media Coordinator
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Quebec city Canada

Very nice directly on the beach

Posted 26-Nov-2014
I travelled with my 2 daughters (34/40) and we had a wonderful time at your hotel. Beautiful, very clean, staff very kind always and the spa was the top. I highly recommend your hotel
Comment from Hotel Management
28-Nov-2014 by Olivia, Hotel Management
Dear Carole, Thank you for taking the time to share your comments regarding your recent stay in Now Sapphire Riviera Cancun with us through Expedia. Your positive comments about our resort and the outstanding service provided by our staff are greatly appreciated and will happily share with the rest of our team. Thank you for your preference and confidence giving us the pleasure of welcoming you every year. Best regards, Olivia Rodríguez Social Media Coordinator
5 out of 5
Recommended
for Couples
by A verified travellerfrom Monterrey, MX

Great Hotel, Nice rooms

Posted 18-Nov-2014
Pros: The quality of the rooms
Location: it is in the heart of Puerto Morelos, about s15 min from the airport.
I stayed 2 nights just for the weekend. The hotel is in well maintenance. The rooms are great, the food is excelente
Comment from Hotel Management
24-Nov-2014 by Olivia, Hotel Management
Dear Mario, Thank you very much for your feedback. We are delighted to know that you enjoyed your stay with us, especially our rooms and food. Please allow me to take this opportunity to thank you for choosing Now Sapphire Riviera Cancun and we look forward having the pleasure of welcoming you back. Best regards, Olivia Rodríguez Social Media Coordinator
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice resort, pool, beach and staff

Posted 15-Nov-2014
Pros: Everything
Cons: The food
Location: The Tulum tour.
The staff was friendly made the stay enjoyable. The resort is clean. There was sea weeds on the beach, but they had a tractor clean it up every hour or so. The rooms are clean and spacious. Overall great vacation!!
Comment from Hotel Management
24-Nov-2014 by Olivia, Hotel Management
Dear Guest On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your holidays in Cancun. Your positive comments about our beach and the outstanding service provided by our friendly staff are greatly appreciated. Thank you for your preference and confidence giving us the pleasure of welcoming you every year. Best regards, Olivia Rodríguez Social Media Coordinator
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent all inclusive right on the beach

Posted 10-Nov-2014
This is our second stay at a NOW resort and we love them!
Comment from Hotel Management
24-Nov-2014 by Olivia, Hotel Management
Dear Guest, Thank you for taking the time to review the Now Sapphire Riviera Cancun. We're pleased you had such a wonderful stay. Thank you again for your loyalty and we look forward to welcoming you back to the Now Sapphire Riviera Cancun! Best regards, Olivia Rodríguez Social Media Coordinator
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Nebraska

Great Stay at NOW Sapphire!!

Posted 5-Nov-2014
Pros: I liked the distance from our rooms to all of the activity around the resort, we were very close. The bar and restaurants a ton of options!!
Location: We didn't leave the resort as sun and sand was all we were looking for!!
Had a wonderful stay with family at this resort! The restaurants were great and the preferred upgrade was worth it!! Had beach front and it couldn't have been better! The staff was attentive and very friendly and always wanting to make sure everyone was having a great time! We just wanted the beach w/plenty of food and cocktails and that's what we got!! It is a family resort so be prepared for kids....and screaming kids. If you can handle that than this place is for you.
Comment from Hotel Management
24-Nov-2014 by Olivia, Hotel Management
Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. We would like to express our gratitude for sharing your valuable feedback on Expedia. Knowing that you had a great stay with us is very refreshing for us. It’s great to hear you enjoyed the resort facilities, especially the service from the staff. We very much appreciate your comments that help us to continue improving our facilities and services. We wish to have the privilege to welcome you soon again very soon! Cordially yours, Olivia Rodríguez Social Media Coordinator