Ratings based on 417 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
86% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Louisville, Kentucky

Beautiful hotel

Posted 27-Oct-2014
Pros: Everything! The staff were great....they are there to please you and make sure you have a wonderful stay. I loved the old world décor of the resort.
Cons: Nothing.
Location: I don't know about things to do nearby, because we stayed on the resort the whole time.
We were at the Now Sapphire last week and what a wonderful resort! First of all it's beautiful, the staff are excellent; very friendly, warm and attentive! Our room which was a preferred club ocean front view, was spectacular! There were 6 restaurants and the food was great! I really have no complaints about this resort and would recommend it to anyone wanting to have a special experience.
Comment from Hotel Management
30-Oct-2014 by Olivia, Hotel Management
Dear Teresa, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to thank you for sharing your review on Expedia. We are so happy to learn that you enjoyed the specialty restaurants, room and the service provided by the staff. Thank you for your recommendation and we wish to have the privilege to welcome you in the near future. Greetings from sunny Cancun! Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun
5 out of 5
Recommended
for Everyone
by A verified traveller from illinois

Posted 23-Oct-2014
Pros: All the people
Cons: We found 3 cockroach in the room
We had an amazing time everyone was really nice the hotel was really good food was really good too.
Comment from Hotel Management
30-Oct-2014 by Olivia, Hotel Management
Dear Nicole Thank you for sharing your feedback on Expedia about your stay at our beautiful resort. We hope to welcome you back in the near future. Cordially yours, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun
4 out of 5
Recommended
for Everyone
by A verified traveller from California

New Hotel Manager....Ugh

Posted 16-Oct-2014
Pros: Staff is number 1! Beautiful grounds, very clean indoors and out,
Cons: Get a manager that treats employees decently and with respect along with better customer service.
Location: 20 minutes from Cancun Airport. A nice location away from the hustle bustle of Cancun....if that is what you want.
Change happens. Now Sapphire's new hotel manager is not a good change.Very aloof, not approachable if a guest has an issue and I personally vouch for his lousy treatment of staff. The staff at this hotel is hard to beat. So kind, welcoming and helpful. It is very sad to see such hard working people get treated as second class citizens. I waited to get a simple yes or no answer for 2 hours.......I was inquiring about an upgrade and was paying for it.an upgrade and paying for it. No one could make a move until this manager gave the word. He never gave me an answer. The last thing vacationers want to do is waste this amount of time on an upgrade answer. The hotel itself is nice and very clean. Attractive tropical grounds. Not a mega resort but large. Easy to get around and a lot of trees and foliage. Food is average. No concrete jungle here.
5 out of 5
Recommended
for Everyone
by A verified traveller from chicago

Loved the beach.

Posted 14-Oct-2014
Pool close to beach and couldn't hear it over the ocean. Pool activities and entertainment staff FUN. Miguel and Lois excellent. Kept me laughing and smiling. Get the ocean view. A must. Awesome. Super clean room.
Comment from Hotel Management
18-Oct-2014 by Olivia, Hotel Management
Dear Guest, Thahk you very much for your feedback about your recent stay at Now Sapphire Riviera Cancun. We are happy to read you had a wonderful time at our resort. Miguel and Luis will be glad to read they contributed to make your stay more enjoyable. We hope to welcome you back soon. Cordially yours, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful resort

Posted 13-Oct-2014
We had a wonderful stay at this resort. The staff kept the grounds wonderfully maintained. Pilates had a great instructor. The entertainment staff did a great job, and the bartenders were so friendly.
Comment from Hotel Management
16-Oct-2014 by Olivia, Hotel Management
Dear Guest, Thank you for sharing your feedback with us through Expedia. We are so happy to read you had a wonderful stay at our resort. We will share your feedback with the entire staff. We hope to welcome you back in the near future. Best regards, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun
5 out of 5
Recommended
for Everyone
by A verified traveller from New Albany, IN

Excellent Resort, Highly Recommend!

Posted 7-Oct-2014
My wife and I visited this resort for our honeymoon and could not have asked for a better experience. All staff members are friendly and ready to cater to your every need. The entertainment staff is full of energy and keeps the place exciting. They offer a variety of interactive games such as beach volleyball, water volleyball, water polo, bike tours, yoga, zumba, water aerobics, and more. The swim up was my personal favorite; this may very well be the greatest spot in all of Mexico. You can join in on activities or relax and do nothing, that is the beauty of the Now Sapphire. I highly recommend this location!
Comment from Hotel Management
11-Oct-2014 by Olivia, Hotel Management
Dear Travis, We thank you immensely for taking the time to share your experience on Expedia about your stay at our beautiful resort. We will share your fantastic review with the entire staff. We really hope to welcome you again for your first wedding anniversary or romantic getaway! Greetings from sunny Cancun! Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun
Comment from Hotel Management
10-Oct-2014 by Olivia, Hotel Management
Dear Travis, We thank you immensely for taking the time to share your experience on Expedia about your stay at our beautiful resort. We will share your fantastic review with the entire staff. We really hope to welcome you again in the near future. Greetings from sunny Cancun! Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun
4 out of 5
Recommended
for Everyone
by A verified traveller from Silver Creek, NY

Excellent staff

Posted 6-Oct-2014
Pros: staff
Cons: Air conditioning in rooms very warm, could not adjust.
Preferred club was very nice. Food was excellent. Pools very clean. Lots of seaweed. Staff is very accomadating
Comment from Hotel Management
10-Oct-2014 by Olivia, Hotel Management
Dear Diana, Thank you very much for taking your time to share a review on Expedia about your recent stay our resort. We are glad to read you had a wonderful stay at our resort. We will share your comments with the entire staff. We hope to welcome you back soon. Cordially yours, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun
5 out of 5
Recommended
for Couples
by A verified traveller from Virginia

Exceptionally comfortable and well situated .

Posted 6-Oct-2014
Pros: Everything. Great adults pool.
Cons: Caulking in the bathtubs in building three need redoing.
Location: Convenient to the airport. Many nearby activities, both archeological and adventure.
My fifth time there. We enjoy the "preferred club" and the eating facilities, which are varied. The staff are very pleasant and eager to please. A very good experience.
Comment from Hotel Management
11-Oct-2014 by Olivia, Hotel Management
Dear Mike, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing us again over numerous others in the area, to spend your holidays in Cancun. We are happy to read you had a fantastic stay at Now Sapphire Riviera Cancun. We appreciate your time for sharing your review on Expedia. We hope to welcome you back for your sixth time! Greetings from sunny Cancun! Olivia Rodríguez Social Media Coordinator
Comment from Hotel Management
10-Oct-2014 by Olivia, Hotel Management
Dear Mike, Thank you for sharing your wonderful review on Expedia. We are glad to read you had a great stay at our resort. We will share your feedback with the entire staff. We hope to welcome you back soon! Best regards, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun
4 out of 5
Recommended
for Everyone
by A verified traveller from new york

Oceanfront junior suite. Close to the beach!

Posted 29-Sep-2014
Pros: the staff was excellent. if you tipped them they go above and beyond to serve you. if you didn't good luck getting a glass of water at your table
Cons: the hotel appliances need to be updated and renovated. there were hardly any plugs in the rooms for charging phones. In our room there was only one.
we stayed in an oceanfront suite which had excellent views. overall the hotel experience was up to standards. we didn't get the chance to eat in the adult restaurants. Buffet was ok but varieties need to be added. it was the same items every day and you tend to get bored with that. the hotel appliances need to be updated and renovated. there were hardly any plugs in the rooms for charging phones. In our room there was only one.
Comment from Hotel Management
3-Oct-2014 by Olivia, Hotel Management
Dear DizzyTan, Thanks for taking the time to share your experiences at our resort on Expedia about your stay at Now Sapphire Riviera Cancun. We appreciate having had the opportunity to have you select us for your vacation. Great to hear you had a wonderful stay. We will share your feedback with the entire staff to improve our service in all possible ways. We look forward to welcoming you soon in the near future. Greetings from sunny Cancun! Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun
5 out of 5
Recommended
for Everyone
by A verified traveller from California

Wonderful stay, 2nd visit

Posted 27-Sep-2014
2013 and this year in September were very nice. Superb staff, incredibly clean rooms and property. The food is consistently fair! Drinks were very good. A quiet and relaxing stay. Even the hardy party people were not obnoxious or loud!!!
Comment from Hotel Management
3-Oct-2014 by Olivia, Hotel Management
Dear Kathy, Thank you for choosing again our resort to spend your vacation. We are happy to read you had a wonderful stay. We will share your feedback with the entire staff. We really hope to welcome you back for your third visit! Greetings from sunny Cancun, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun