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Expedia Guest Rating
TripAdvisor Traveller Rating
TripAdvisor provides an assessment of hotel quality based on more than 60 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.
See all #### TripAdvisor ReviewsRooms & Rates
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Property Amenities
The majority of amenities, activities, and gratuities at this resort are included in the room rate; guests will not be charged extra for the majority of amenities and activities (scroll up to the All-Inclusive Details section for more information).
Inspired by Mayan village design, the 496-suite Resort Riviera Cancun comprises interconnected public buildings built around and over a series of lily ponds. The resort houses shops, a full-service business center, and tour desk.
Set in a secluded corner of the resort grounds, a European-style spa offers massage, body and facial treatments; hair and nail care. The facility also offers men's and women's areas and a Turkish bath (surcharges apply for all spa products, services, and treatments; spa facilities can only be used by guests when purchasing a spa treatment).
Like all major Riviera Maya hotels, this resort is equipped with its own water purification system.
Room Amenities
Rooms
The majority of amenities, activities, and gratuities at this resort are included in the room rate; guests will not be charged extra for the majority of amenities and activities (scroll up to the All-Inclusive Details section for more information).
Resort Riviera Cancun's 496 guest suites are housed in 13 three-story bungalows with private, furnished terraces or balconies with garden, pool, or ocean views. Each suite offers a separate sitting area with sofa or easy chairs. Marble bathrooms include tub/shower combinations, bidets, and scales.
All-Inclusive Details
This resort is all-inclusive. This means that onsite food and beverages are included in the room price (some restrictions may apply, for example, to premium food items or drinks; or to dining at specific restaurants). Guests do not have to pay extra for onsite activities such as snorkeling. Taxes and gratuities are included. Please note items that are not included; these require a surcharge.
Taxes and gratuities
Gratuities and taxes are included.
Food and beverages
Entertainment
Not included
Accessibility Options
To make requests for specific accessibility needs, complete the “Special or Accessibility Requests” section of “Trip Preferences” when you book your hotel.
Dining
The majority of meals and beverages, plus all gratuities, at the following restaurants, snack spots, and bars are included in the room rate for this resort (scroll up to the All-Inclusive Details section for more information).
Market Cafe - Buffet restaurant specializing in international cuisine served in a casual atmosphere with exciting decor. Open for breakfast, lunch, and dinner. Dress code: casual. (There is an extra charge for private dinners. Advance reservations are required.)
Fresco - Mexican journey to delectable delights. Open for dinner. Dress code: casual elegance.
Cibu - Offers the rich flavors of the Mediterranean. Open for dinner. Dress code: casual elegance.
Paramour - An elegant, romantic atmosphere offering French fare. Open for dinner. Adults only. Dress code: casual elegance.
Lemongrass - The best in Asian cuisine, including Teppanyaki tables and a Sushi Bar. Open for dinner. Dress code: casual elegance.
Bluewater Grill - Offers seafood and fish specialties. Open for lunch and dinner. Dress code: casual elegance.
Moments - Located in the lobby, serving premium brand liquor and international wines from mid-morning.
Splash - Serves premium brand liquor and international wines by the pool from late morning through the afternoon.
Eclipse - Disco opens later in the evening with DJ and dancing.
Recreation
The majority of on-site recreational activities and facilities described below are included in the room rate for this resort (scroll up to the All-Inclusive details section for more information).
The resort provides plenty of recreational opportunities including kayaking and windsurfing. Tennis buffs can use two courts. A fitness center provides cardio equipment and a weight center. An on-site dive shop can set up scuba diving courses, certification, and trips (surcharges for scuba diving).
Golf enthusiasts can arrange tee times at Playa del Carmen Golf Course, 33 km (20.5 miles) away. Excursions to Mayan cultural sites such as Chichén Itzá, Tulum and Cobá; nature theme parks, such as Xcaret or Xel-ha; day trips to Cozumel; and sports such as deep-sea fishing and horseback riding can be arranged at the resort's tour desk (surcharges apply for all off-site activities and excursions).
The recreational activities listed below are available either on site or near the hotel; fees may apply.
Promotions
Night Out Dine Around Promotion
Book a stay at Now Sapphire Rivera Cancun and enjoy complimentary dinner and an evening of entertainment at Now Jade Riviera Cancun Resort & Spa All Inclusive.
Guests must contact their resort's concierge in advance to make arrangements. Transportation is not included. Guests are responsible for round-trip taxi fare and all gratuities. This offer is valid for one evening only per stay.
Showing 1 - 10 results (of 261) · See more Now Sapphire Riviera Cancun All Inclusive reviews
out of 261 reviews
“Very Impressed”
This was by far one of the nicest hotels I visited. Yes, there are better hotels than this, but I would definitely disagree with all the people that complained about this place. The beach and the water were amazing!!! The pool was really spacious as well, there were always servers walking around getting your drink order. If you do not want to wait for the server to bring your drink, there are multiple bars where you can get it yourself. By far the thing that stood out to me the most was the exceptional service that we got, I noticed that type of great service throughout the whole resort. In my opinion there were enough dining options, which included 4 restaurants for dinner and daily buffet that was open for breakfast, lunch and dinner. I thought the food was great and fresh at the same time. Definitely the best trip to Mexico I had thus far. I also recommend visiting Chichen Itza which was about 2 hour drive from our hotel, but the tour is sold through the hotel so the bus will pick you up and drop you off at your hotel.
“Beautiful resort”
This was one of the most beautiful resorts we've been to. It was very clean, excellent service and the food was good. The lunch buffet was very good - alot of variety. Drinks were very good - all premium liquor. Pool was the largest we've seen and beautiful. Good security presense. Beds were hard, but not too bad. The room was large and beautiful. We paid for an oceanview and the balconys had stone walls so you could not see the ocean while sitting. Not worth the extra money. The entertainment was really not good at all. We kept going to the nightly shows hoping it would get better and it never did. Skip them. They bring in local vendors which makes shopping convenient.
“Outstanding”
The hotel was great the employees were great. Would go back in a heart beat. Mixed drinks were strong and plentiful. This hotel held nothing back in ensuring your stay was perfect.
“Absolutely Amazing”
Stunning hotel, fantastic location, and even great food. I don't normally like to go to the same place twice- for this one I'll make an exception.
“Great food, Excellent Service, So-So location”
the hotel is a Moroccan / middle east themed breezeway with pretty fountains, tiling and architecture. Check in was swift, with the surprising option to either provide a credit card or not for "incidentals". Incidentals were very well marked, no surprises, and typically included bottled wine and lobster. The room was spacious, the bed was firm but comfortable, and the balcony was a nice surprise. The Jetted tubs, however, don't exist. Every day from 10 to 5 the main pool has their entertainment crew coordinating hourly activities, such as water volleyball, bingo, soccer, etc. Usually 10-15 guests joined the fun and it was distracting and entertaining. The fun pub opened at 10. Great drinks and music, and air conditioning. Food: The menus changed one or two items throughout the stay. Each contained 2-3 app', 3-4 entrees and 2-4 deserts. Grill - Excellent Flank steak, burgers and nachos. Opens for Dinner for a extended steak menu. Mexican - Hard to find, great food, slowest service Mediterranean - Great fillet, interesting menu, most up-scale. French - Didn't go there. Menu looked OK Japanese - Excellent food, Decent show, will run you 2 hours time though Drinks ranged from well liquors to brands like Bacardi, Absolut, Red-Label, etc. Very impressive assortment. Tip a few times and the bartenders will remember your name, and favorite drink. There were lots of families on this property. If kids annoy you, keep that in mind. I was just fine with it, and on my honeymoon.
“Fantastic Paradise”
Great service, maintenance and scenery... Fully satisfied. Highly recommended.
“Outstanding service with relaxation #1”
The Mexican employees appear truly joyful to wait on guests. Our butlers in Royal Service kept in touch with us to keep our comfort level high. The view of the crashing ocean and jacuzzi on the patio with candles and incense elevated the remarkable atmosphere. We brought our son, and he remarked it was one of the best vacations he's experienced. As a parent, I was pleased with the security and concurrent freedom we experienced.
“Stay in Ocean View Room!!!”
We stayed here for our honeymoon.The hotel was great and food wonderful. The pool is so big and beautiful, there is plenty of room for everyone. They have 24 hour room service but it was not very good. We paid for an upgrade garden/tropical view which is pointless. We looked at a hedge and a tennis court fence. We paid to upgrade to an oceanview. IT WAS SO WORTH IT!!! The room had a two person whirlpool tub on the balcony which was great when it was pouring rain. The room was cleaned very well everyday the only thing that was missed a few times was restocking our mini fridge, we called them and someone came by within 30 minutes. The resort is somewhat spread out so the staff use golf carts to get things to the rooms. Since it was our honeymoon we wished we would have stayed at an adult only location but all in all this hotel was great! I have stayed at other all-inclusives before in Mexico and by far this had the best food. Best thing is no reservations for any of the restuarant's but the Japanese sushi place that we never made it to. Food was so great, just remeber you are on vacation time and things run a little slower. If you are on a time crunch the buffet is so awesome. The service was steller!!! They say tips included but almost everyone tips a few bucks for food and drinks or baggage pick-up and drop off. They give u a glass of champagne @ arrival and a damp towel scented with lemon/lavendar to refresh your self. Beach was gorgeous!!!!!!!!!!!!
“Great Hotel”
They were great!!!!. The attention was excellence.Ufff the food of the restaurants was wonderful!!!!. Everything was perfect in that place. I'd like to come back again :)
“Now Sapphire”
Beautiful hotel, extremely help staff, amazing food, amazing pool, tons of activities
TripAdvisor Traveller Rating:
(based on #### traveller reviews)
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Showing 1 - 10 results (of 261) · See more Now Sapphire Riviera Cancun All Inclusive reviews
The preferred airport for Now Sapphire Riviera Cancun All Inclusive is Cancun, Quintana Roo (CUN-Cancun Intl.) - 17.9 km / 11.1 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
