Ratings based on 123 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.2 Service & staff
3.5 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby Jake from Virginia, Minnesota
Great Hotel and very friendly and efficient staff!Posted 24-Feb-2014
Cons: I would have liked to spend more time down on the beach bar but to expensive. I think if the prices were better there would be more people there.
Nice place to stay in Playa. Right on the beach and centrally located. The staff there was very friendly and helpful. If there are any issues they are on it right away to make sure there are "No Problems" . The room was clean and the bed was awesome. The continental breakfast was OK. The bar and resturant were a bit pricey but the quality and service was excellent. Oh yea, and it's on the beach!
for Everyoneby Judy from Kelowna
Everything we needed with a good location.Posted 22-Feb-2014
Pros: It was a quiet place where we could rest and relax and at the same time it is close to the amenities and excitement in Playa.
Location: Perfect beach location near the 5th Ave. stores and restaurants. Walk to the ferry to Cozumel and easy access to shuttle services and bus.
We enjoyed our stay at Mosquito Beach Hotel. The location is excellent.
for Everyoneby Alain from Calgary
Nice hotel in a great location!Posted 19-Feb-2014
Pros: Great location in the hearth of Playa's tourist district and on the beach. The room was quiet and the breakfast buffet was great.
Cons: They could do away with the constant disco like music playing everywhere in the common areas of the facility.
Location: In the hearth of Play del Carmen tourist district, about 200 feet from 5 Ave but far enough to be quiet. We even got to run a 10k on 5th.
We booked the hotel on a recommendation from our travel advisor. She said is was a great location at a reasonable price. The hotel is right on the beach and at the center of Playa del Carmen's main action (a few hundred feet from 5th Ave). The room was comfortable but on the dark side with dark wood floors designed to take the sand and water abuse. There is a private beach where you can lounge on giant mattresses in the shade of palm trees. The beach is small and eroded, the swimming area has some rocks but mostly sand. Restaurant and bar service and food is excellent. The breakfast buffet was great. You have to watch your bill carefully, the hotel tried to charge us for an expensive water bottle even if we had not taken anything from the mini fridge.
for Everyoneby Karen from Indiana
Close to the action but just far enough awayPosted 8-Feb-2014
Pros: Can't beat the location!
Cons: Room brightness and bathroom lighting
Location: Ideal location. Close to any type of food you could want.
Breathtaking views and a great location. This hotel is ideally situated. The Gulf is only about 15 feet from the property! The rooms could use some updating, especially interior brightness. Try to get a room with a balcony. Restaurants and shopping are only a block away. If you want to make sure you get a beach towel, I would suggest you bring one from home. Also, wash cloths seem to be at a premium. We did not receive one until the third day! Pool is not heated.
by guillermo from Guadalajara
Shame nice situatedPosted 3-Feb-2014
Pros: the Location
Cons: Change the administration of this beautiful place.
I had the largest and most expensive room available, but yet, bathroom is so small and inconvinient. Shower to small and no air extractor for example. Clean is not available. I found 3 cucarachas in my room and when I told the reception they just said it was "a city problem"!!!! The beach club wich is beautifully situated, is out of maintenence. Chairs for seating tables are always dirty and you don't want to use their restrooms. Waiters are the worst of playa del Carmen, period. It's a shame the beutiful location and design.
by Boby from CO
ok hotel at the beachPosted 2-Feb-2014
Cons: That hotel needs renovation.
Location: Nice in the center of playa del carmen.
was ok but staff was horrible. baths in rooms are nightmare (normal for mexico ? well, then safe the money)
by Gretchen from Pittsburgh, PA
So dissapointing...Posted 25-Jan-2014
Pros: Nothing. The only plus is that it is on the beach & within walking distance of all of Playa's shops & restaurants.
My boyfriend and I returned last week from a trip to Playa del Carmen. We spent 5 WONDERFUL days at the Valentin Imperial Maya Resort (HIGHLY recommend!!!) and were having such a good time that we decided to extend our vacation an extra three days. We decided on Mosquito Beach Hotel to be close to the beach & restaurants and can't even begin to tell you what a terrible experience we had. The room itself was HORRIBLE - TINY with dark brown walls and zero natural lighting. Not only that, but we had to listen to the constant house music from the beach club. We asked multiple times at the front desk if we could be moved to a quieter room and were told every single time that they would "look into it" and never did anything about it. Our room key stopped working more than 10 times during our stay - one particular time, we had to go back to the front desk 4 times (!!!) before someone actually came to our room to help. They then proceeded to replace the batteries in the lock not once, but twice, and the keys still didn't work. Again, we asked to be moved to a different room and they did nothing to assist with that. The front desk staff was completely rude & did absolutely nothing to fix the situation. I work at a hotel myself, and have never witnessed such terrible service in all of my travels. I could write 100000 other things that were terrible about our stay but I don't have enough space. Long story short, DO NOT waste your money by staying here!!! You will regret it!!
for Everyoneby A verified traveller
by Amy from Melbourne, Australia
Difficult to sleep and in need or repairPosted 6-Jan-2014
Pros: Good position on the beach.
Cons: Fix tiles in the shower, investigate loud grinding noise.
Location: Location was good, very close to 5th Avenue and right on the beach.
There was a loud grinding motor noise which continued all night and made it difficult to sleep. There was also significant noise from the hotel's beach club. The plug in the bathroom basin could not be removed so basin did not drain. There were also broken tiles in the shower. There was a blackout which lasted for about 2 hours. Overall very disappointing considering the price paid for the room.
for Everyoneby A verified traveller