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GUEST REVIEWS
Expedia Guest Rating
TripAdvisor Traveller Rating
TripAdvisor provides an assessment of hotel quality based on more than 60 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.
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Property Amenities
Simply step outside to unwind on the hotel's beach. At Maroma Resort and Spa by Orient-Express you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.
Guests can enjoy a complimentary breakfast. The hotel offers a restaurant and a coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wired high-speed Internet access. This luxury hotel also offers a health club, a steam room, and a sauna. Complimentary parking is available on site.
Room Amenities
Rooms
Maroma Resort and Spa by Orient-Express offers 65 air-conditioned accommodations, which are accessible via exterior corridors and feature CD players and minibars. Rooms open to balconies. Each accommodation is individually furnished and decorated. This Playa del Carmen hotel provides complimentary wired and wireless high-speed Internet access.
Bathrooms include shower/tub combinations, slippers, makeup/shaving mirrors, and designer toiletries. Business-friendly amenities include desks and complimentary newspapers, as well as multi-line phones with voice mail. Additionally, rooms feature laptop-compatible safes and welcome amenities. In-room massages, hair dryers, and wake-up calls can be requested. A nightly turndown service is provided and housekeeping is offered daily. Renovation of all guestrooms was completed in October 2008.
Accessibility Options
To make requests for specific accessibility needs, complete the “Special or Accessibility Requests” section of “Trip Preferences” when you book your hotel.
Dining
Maroma Resort and Spa by Orient-Express has a restaurant serving breakfast, lunch, and dinner. 24-hour room service is available.
Recreation
A private beach, a marina, and a health club are featured at the hotel. 3 outdoor swimming pools are on site along with a sauna and a steam room. Other recreational amenities include a fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
Showing 1 - 10 results (of 16) · See more Maroma Resort and Spa by Orient-Express reviews
out of 16 reviews
“Maroma...now with childen (boo)”
Maroma is a beauitful place with very attentive staff and quality food. But for those that enjoyed Maroma in the past as an adults-only retreat, as we have done the past few years, you will be disappointed that Maroma now allows children. For those of you without experience at Maroma as adults-only, you will ask yourself why they allow children at such a beauitful, adult resort.
“First Class!”
This was our first trip to the Riviera Maya. Maroma was truly amazing!! My husband and I spent one week and have never felt so welcomed and pampered. The service and attention to details were outstanding! Although we were there during the off season (September) and only El Restaurante was open, we did not tire of the menu. You could request anything and the chef would accommodate. Breakfast was outstanding! Loved the Chaya juice and the dragonfruit!! I experienced the Kinaan Ritual at the Spa and it was truly blissful!! Husband went scuba diving for the first time and loved it so much, he had to go again! Our room was wonderful with a fantastic view (Oceanview). Hospitality arranged a taxi for a day and we went to the ruins of Coba, visited 2 Cenotes and Playa Del Carmen. You really could do as little or as much as you wanted. We would highly recommend Maroma Resort & Spa! Great place to reconnect, relax and enjoy God's beauty! The only part we didn't like was leaving!!
“AMAZING EXPERIENCE!”
OUTSTANDING IN EVERY WAY! HAS TO BE ONE OF THE MOST ROMANTIC PLACES ON EARTH...
“Loved it!!!”
To keep it brief, we absolutely loved our stay at Maroma! It was everything we expected and then some. The grounds/beach were stunning. The rooms are very nice, although ours was a bit on the small side, we didn't mind that a lot. The room was nicely decorated, and was kept extremely clean. But the most amazing aspect of the resort is the service. Simply unbelievable, and the best service we've experienced at any resort we've ever stayed. We stayed a week, but after a couple days people were already calling me by my first name, and everyone there is so friendly. The food is excellent, although by the end of the week we were wishing for a little more variety since we didn't want to travel off resort too much. But that is really the only complaint. We'll be back for sure.
“Can't wait to go back”
My wife and I celebrated our 15th wedding anniversary at Maroma Resort and it was wonderful. Everyone at the resort from the waiters to housekeeping greeted us and were extremely hospitable which added to the tranquil and beautiful setting at Maroma. It is truly a wonderful place to "get away" and a true paradise. We can't wait to go back.
“Fantastic hotel”
Honeymooners, make sure you ask for a honeymooners room (not close to others rooms so you can have privacy).
“5 STARS ALL THE WAY”
This is one of the most amazing resorts I have ever stayed. Everything was 5 stars, from the food, the service, the rooms, to the beach! I love this place more than I could ever even begin to describe. If you are reading this, do your self a favor and book it! You can thank me later!
“Relaxing paradise!”
If you want an action packed vacation this is NOT the place for you! Maroma is an oasis for relaxation, a hidden treasure, a very special place! On arrival don't be surprised by the long gravel drive through the jungle! In fact I do not recommend the expedia recommended transportatiion, they could nit even find the resort - it is nit on the radar of the thousands of tourists being bused into the huge all inclusive resorts! Pay a few extra dollars and arrange for the hotel to pick you up. On arrival you feel like you are arriving at a private Mexican home and you are greeted by welcoming staff and given a drink and a tour of the hotel, the rooms are very comfortable, the staff are attentive, breakfast is a delicious meal of freshly baked pastries, fresh fruits and juices and several egg choices. The food is amazing, great cocktails at Freddy's bar and a big wine list, although it is not cheap! The beach is 20 steps from the room and has huge double comfortable sun beds! Clear blue waters and soft white sand! A well equipped gym, 3 pools that were empty! A beautiful spa - try the Tamazcal on the beach - a wonderful Mayan cleansing ritual! We had a relaxing and rejuvenating stay in this beautiful, peaceful resort, we will definitely recommend it and we will return, an absolutely amazing vacation experience!
“Incredible Beach, Hotel & Staff”
My wife and I have been married for 18 years and have made over 30 trips to Mexico and the Caribbean. This trip was the first in 12 years without our children. This resort is an Adult only "Boutique" hotel with approximately 60 exquisite rooms set on the infamous Maroma beach in Riviera Maya (about a 40 minute drive south from the Cancun airport). A beach lover at heart, this was absolutely stunning. The grounds, beach and rooms are maintained beautifully and were only outdone by the friendly, professional and prompt service of the staff. Starting with Freddie (whome the bar is named after), to Jorge, Louis, Ceasar, etc, all made every effort to ensure a pleasant stay. We stayed in Room #2, a second floor unobstructed view of the ocean with coffee delivered to the room each morning to watch the sunrise that we will not soon forget. We cannot wait for the chance to return.
“Mexican Paradise--beach was gorgeous!”
No TV in rooms--no children allowed--quiet beautiful beach location relaxing
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Showing 1 - 10 results (of 16) · See more Maroma Resort and Spa by Orient-Express reviews
The preferred airport for Maroma Resort and Spa by Orient-Express is Cancun, Quintana Roo (CUN-Cancun Intl.) - 34.5 km / 21.5 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
