Kayaking

Reviews of Bahia Principe Luxury Akumal - All Inclusive

4.5 out of 5
Bahia Principe Luxury Akumal - All Inclusive
Carretera Chetumal - Cancún, Km 250, Akumal, QROO

Reviews

8.4

Very good

Rating 10 - Excellent. 729 out of 1352 reviews" "
Rating 8 - Good. 327 out of 1352 reviews" "
Rating 6 - Okay. 143 out of 1352 reviews" "
Rating 4 - Poor. 68 out of 1352 reviews" "
Rating 2 - Terrible. 85 out of 1352 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Samuel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the multi-resort access that came along with our booking. The staff is incredible, and their attention to detail was a high point during the stay. I also really enjoyed the various dining options. Overall I highly recommend this resort!
Stayed 5 nights in Mar 2024

10/10 Excellent

m momtazi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just perfect. For sure will recommend to family and friends and will come again. You guys are awesome 👍👍👍👍👍. We would give you 10 stars 👍👍👍👍
Stayed 7 nights in Mar 2024

10/10 Excellent

Vicki Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was amazing. The alcoholic drinks were average at best. The adults only pool and buildings were excellent. The entertainment at the the adults only pool was fun and enjoyable. The AC in our room did not work correctly the first night of our stay; however, we notified the guest rep and it was fixed immediately. the ale cart restaurants were fantastic. We will definitely stay at the Akumal Adults only again in the future.
Stayed 8 nights in Mar 2024

8/10 Good

Carmen

Travelled with family
Liked: Amenities, property conditions & facilities
The food options were better in the coba hotel. There’s barely any staff in the buffets, it takes forever to receive a drink. The hotel could do better with the towel washing; towels look dirty, probably time to change them. The beach is amazing.
Stayed 5 nights in Mar 2024

10/10 Excellent

Jennifer

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the resort in terms of staff and facilities and cleanliness. My only thing is people tend to be quite selfish and would put their towels or whatever on a chair to claim it even if they don't use it for majority of the day.
Stayed 6 nights in Mar 2024

8/10 Good

Michael Allen, montgomery

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort, great for families.
Stayed 5 nights in Mar 2024

10/10 Excellent

Ozan Halil

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Dining reservations were difficult to make. In fact if it wasn’t for Abel’s help, we would not have been able to dine at Tortuga. Tortuga was our favourite restaurant. We were not able to get a reservation for Tepenyaki. Our room was amazing and always clean.
Stayed 5 nights in Mar 2024

8/10 Good

Manan

Travelled with family
Being a vegetarian person it was tough to get the vegetarian food other than pizza. We would have loved to have a variety in Mexican vegetarian food. The Thali restaurant was disappointing too as the Saag Paneer seemed more like Saag Tofu. Having an option like Paneer Butter Masala would have been better. Indian restaurant menu should have been more refined. The chick pea were never boiled properly in buffet for Chana Masala.
Stayed 7 nights in Mar 2024

10/10 Excellent

Adelaide

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, beautiful, great beach and good food! Would go back!
Stayed 6 nights in Mar 2024

8/10 Good

Michael P, Willingboro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay, not a fan of the beaches more like crushed coral and rocks, buffet food was a nice variety the la carte restaurants were ok. Overall nice stay, nothing to write home about tho I'm sure there is more "luxury" out there.
Stayed 4 nights in Mar 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was wonderful, and the food was excellent, probably the best all inclusive food I’ve had on my countless trips to all inclusive resorts in Mexico. The pools were great, and the staff was very attentive. Couple of issues, the check in process was cumbersome and clunky (waited more than an hour to compete check in and room wasn’t ready until almost 530 pm). App didn’t work well and the bracelet door keys are a disaster. Ask for a real key!! Some of the restaurants are adults only and making reservations at some spots are more than 3 weeks out, so not convenient for a normal guest. Lastly beach was nice, but more rocky than I am used to in the more northern parts of the coast.
Stayed 4 nights in Mar 2024
Response from online reputation on Mar 16, 2024
Dear Guest,Thank you for your positive feedback regarding our property, food quality, pools, and attentive staff. We apologize for any inconvenience you experienced during the check-in process and with the app functionality. Rest assured, we will promptly address these issues to enhance guest experiences. Additionally, we will review our reservation system for restaurants to ensure it is more accommodating. Your feedback is invaluable to us. We look forward to welcoming you back and providing you with the best possible service in the future.Warm regards,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

6/10 Okay

Christian, Abbotsford

Travelled with group
Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from online reputation on Mar 16, 2024
Dear Guest,We thank you for choosing us and we would have liked to hear your comments through this important medium.Best regards!Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

8/10 Good

Ethan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean resort. Bathrooms all around property very clean. Staff very nice, could be a bit more attentive but with this large of a resort it was to be expected. Very good overall experience. Would go back.
Stayed 7 nights in Mar 2024
Response from online reputation on Mar 16, 2024
Dear Guest,Thank you for sharing your positive experience with us. We're delighted to hear that you found our resort very clean and enjoyed the overall experience. Your feedback regarding the staff's attentiveness is duly noted, and we'll strive to improve in this aspect. We look forward to welcoming you back for another enjoyable stay.Warm regards,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

6/10 Okay

Amanda Miriam Da

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Average beach, if being generous
Stayed 7 nights in Mar 2024
Response from online reputation on Mar 16, 2024
Dear Guest,We appreciate your feedback regarding the beach. We apologize if it did not meet your expectations. Your comments are valuable to us as we continuously strive to enhance our guests' experiences. We hope to have the opportunity to welcome you back and provide a better beach experience in the future.Warm regards,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

6/10 Okay

Eric

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This hotel is hard to get to. We had to take a taxi, a ferry, and then another taxi to get there. $500 in additional fees which is insane. The hotel staff were not like a normal all inclusive- it felt like we were an inconvenience for them. The first night we couldn’t get the room we paid for due to a maintenance issue and we were told that we would get a $100 credit, but when we attempted to check out the credit wasn’t there AND they said we owed almost $5k in charges. After about 20 minutes we were able to get them removed but no one explained what they were. They then had to send an email to someone asking about our credit. (Hope we get the credit back) The shows were good, but not all were included. Restaurants were decent- make sure you download the app and make reservations. Couple of maintenance issues in our room but the biggest irritation was when the AC didn’t go cooler than 19 C. I called and asked about it as I was able to change it previously and was told they would send someone. Guy shows up at the door and looks very annoyed and tells me that the AC is locked and I can’t change it. However the other family we were with didn’t have that issue. Wouldn’t stay here again… Note- you have access to four properties when you book this resort. Be prepared to wait for golf cart transportation in between. Forget about it on show nights.
Stayed 6 nights in Mar 2024
Response from online reputation on Mar 16, 2024
Dear Guest,We sincerely apologize for the challenges you faced in reaching our hotel and the inconvenience caused by the additional fees. Your feedback regarding the staff's demeanor and the room maintenance issues is concerning, and we'll address these matters with our team for improvement. We regret the confusion regarding the credit and the inconvenience during the checkout process. Rest assured, we'll investigate the AC issue and ensure better communication in the future. We hope to have the opportunity to welcome you back and provide a more enjoyable experience.Warm regards,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Excellent

Ross David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was fantastic and the pools were great. The staff were great, they work so hard for us and always have a smile!
Stayed 7 nights in Mar 2024
Response from online reputation on Mar 14, 2024
Dear Guest,We're delighted to hear that you enjoyed our fantastic beach, great pools, and the exceptional service provided by our hardworking staff. Your kind words mean a lot to us. We can't wait to welcome you back for another wonderful experience! Warm greetings from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

8/10 Good

Colleen Rene

Travelled with group
Liked: Cleanliness, staff & service
Loved the trolley system, grounds and amenities. Room was a bit dated and had some quirks. Food was hit or miss. Buffets were great. Sushi and steakhouse left a lot to be desired. Dull steak knives at a steakhouse is never a good thing.
Stayed 4 nights in Mar 2024
Response from online reputation on Mar 14, 2024
Dear Guest,Thank you for your valuable feedback! We're thrilled to hear that you enjoyed our trolley system, grounds, and amenities. We appreciate your comments about the room and food. Your input helps us improve. We look forward to welcoming you back and giving you a chance to change your perception. Warm greetings from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from online reputation on Mar 16, 2024
Dear Guest,Thank you for choosing our hotel for your getaway. We would have loved to know more about your stay with us.We look forward to welcoming you back.Kind Regards, Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Excellent

Jenniffer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto mucho muy buen servicio.! Solo que deberían agregarle mas variedad al buffet
Stayed 4 nights in Mar 2024
Response from online reputation on Mar 14, 2024
Estimado Huésped,¡Gracias por tu comentario positivo y por reconocer nuestro excelente servicio! Tomaremos en cuenta tu sugerencia de agregar más variedad al buffet para mejorar aún más. Esperamos verte de regreso pronto para repetir o mejorar esta experiencia. ¡Saludos cordiales!Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Excellent

Deborah Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the property! The property is huge! It’s well kept and beautiful! The staff is very accommodating and friendly, too. When we had a question or needed something, there’s always someone available to help us. There’s a lot of activities you can do during the day and the shows they have at night are really entertaining. We stayed for a week and we didn’t even have enough time to explore the whole property! That’s how big it is! Plenty of things to do for adults and children. We had an amazing time and we plan on coming back next year!
Stayed 7 nights in Mar 2024
Response from online reputation on Mar 11, 2024
Dear Guest,We're thrilled to hear that you loved our property! It's fantastic that you found it well-kept and beautiful, and that our staff was accommodating and friendly. We aim to provide plenty of activities for both adults and children, and it sounds like you had a blast exploring everything during your week-long stay. We're delighted to know you enjoyed the daytime activities and evening shows. It would be our pleasure to welcome you back next year for another unforgettable experience! Warm greetings from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

8/10 Good

Erika Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from online reputation on Mar 14, 2024
Dear Guest, Thank you very much for your visit and your rating.Greetings from México!Ahiram Tavarez Bahia Principe Luxury Akumal

10/10 Excellent

Hazel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel was EXCELLENT!! Service, staff, facilities, entertainment, food 5 stars. The only disappointment was the beer choice (should over 1 or 2 more options).
Stayed 3 nights in Mar 2024
Response from online reputation on Mar 14, 2024
Dear Guest,Thank you for your glowing review! We're thrilled to hear that you found our hotel excellent in terms of service, staff, facilities, entertainment, and food. We appreciate your feedback regarding the beer choice and will consider adding more options. We look forward to your return! Best regards from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Excellent

Gabrielle A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional. They go above and beyond to make sure you are safe, happy and have everything you need. Cleanliness and upkeep of the resort was also excellent.
Stayed 4 nights in Mar 2024
Response from online reputation on Mar 11, 2024
Dear Guest,We're thrilled to hear such positive feedback about our staff and the cleanliness of the resort! Providing exceptional service and ensuring our guests feel safe and happy are our top priorities. It's wonderful to know that our team went above and beyond to meet your needs during your stay. Thank you for recognizing their efforts, and we hope to welcome you back again soon for another fantastic experience! Best regards from the beautiful Riviera Maya.Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

6/10 Okay

lesley

Liked: Staff & service
Stayed 8 nights in Mar 2024
Response from online reputation on Mar 14, 2024
Dear Guest,Thank you for choosing our hotel for your getaway. We would have loved to know more about your stay with us.We look forward to welcoming you back.Kind Regards, Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Excellent

Audrey

Food and staff were amazing.
Stayed 14 nights in Feb 2024
Response from online reputation on Mar 11, 2024
Dear Guest,We're delighted to hear that you enjoyed the food and found our staff amazing! Providing exceptional culinary experiences and outstanding service are priorities for us. Thank you for your kind words, and we look forward to welcoming you back for more amazing experiences in the future! Warm greetings from the Riviera Maya.Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

8/10 Good

Quetzalcoatl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los animadores muy bien, espectaculos bien. Servicio al cuarto mal. Las personas en recepcion amables en general pero no saben nada de lo que ofrecen en Expedia por ser sus clientes.
Stayed 7 nights in Mar 2024
Response from online reputation on Mar 11, 2024
Estimado Huésped,Lamentamos mucho escuchar sobre tu experiencia con el servicio al cuarto. Apreciamos tus comentarios sobre los animadores y los espectáculos. Trabajaremos en mejorar el servicio de recepción para proporcionar información precisa sobre las ofertas de Expedia en el futuro. ¡Esperamos tener la oportunidad de mejorar tu percepción en el futuro! Saludos cordiales desde la Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Excellent

Lara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from online reputation on Mar 11, 2024
Dear Guest, Thank you very much for your visit and review.Greetings from the Riviera Maya!Ahiram Tavarez Bahia Principe Luxury Akumal

8/10 Good

Katy

Liked: Cleanliness, staff & service
Response from online reputation on Mar 11, 2024
Dear Guest,Thank you very much for your rating, we hope to welcome you again soon.Best regards from the Riviera Maya,Ahiram TavarezOnline ReputationBahia Principe Luxury Akumal

8/10 Good

France

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots to do,
Stayed 7 nights in Mar 2024
Response from online reputation on Mar 11, 2024
Dear Guest, Thank you very much for giving us the opportunity to welcome you in our little paradise.We look forward to your return!Ahiram TavarezBahia Principe Luxury Akumal

8/10 Good

Rodrigo

Travelled with family
Liked: Cleanliness, staff & service
Overall we enjoyed our stay. If I’m judging the overall appearance of the property, yes it needs maintenance. Where it’s pretty obvious is up around the rooflines. But we are going back next year so that tells you something. The staff at the sports bar were always friendly and the drinks were great. Jesus and Alejandra and all the staff were awesome.
Stayed 10 nights in Feb 2024
Response from online reputation on Mar 9, 2024
Dear Guest,We're glad to hear that you enjoyed your stay overall and that you'll be returning next year! Your feedback about maintenance is duly noted, and we appreciate your kind words about the friendly staff and great drinks at the sports bar. We look forward to welcoming you back for another fantastic experience! Warm greetings from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

6/10 Okay

Kayla

Travelled with group
Liked: Staff & service, amenities
The food was not good for the amount of money I paid. My bed was not comfortable/rock hard and I was not provided a comforter.
Stayed 4 nights in Feb 2024
Response from online reputation on Mar 9, 2024
Dear Guest,We look forward to welcoming you back and giving you a chance to change your perception. Warm greetings from the Riviera Maya.Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Excellent

Shelby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So great! All about service.
Stayed 7 nights in Feb 2024
Response from online reputation on Mar 9, 2024
Dear Guest,We're thrilled to hear that you had such a positive experience focused on excellent service. We look forward to welcoming you back! Warm greetings from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, and property was clean and beautiful.
Stayed 8 nights in Feb 2024
Response from online reputation on Mar 9, 2024
Dear Guest,We're delighted to hear that you enjoyed the amazing staff and the beautiful, clean property. We look forward to your return! Warm greetings from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

8/10 Good

Ashley

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are musky smelling. When we first got there, no bell boy showed up to help us to the front desk. Staff not as personable as other resorts that we have been to, no one informed us that we had to get reservations for dinner arrangements days in advance. If we wanted to go to certain places food was great at all locations that we had them although portion sizes were small we wish that there was like street tacos, close by the pool areas so that you didn’t have to get dressed and go to the different restaurants to get food. Check out process was pretty easy however, transportation from the hotel to the airport was a mess.
Stayed 6 nights in Feb 2024
Response from online reputation on Mar 11, 2024
Dear Guest,We apologize for the issues you encountered. We'll address the room smell, improve staff availability, and communication about dinner reservations. We appreciate your feedback on food options and transportation. We hope for the chance to improve your experience in the future. Sincerely,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Excellent

Mary Anne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I love that this property. was so big and had so many great options. I found that the service was slow unfortunately as it seems that there are more than enough staff employed at this resort.
Stayed 7 nights in Feb 2024
Response from online reputation on Mar 5, 2024
Dear Guest,We appreciate your feedback and are glad you enjoyed the vast options available. We apologize for any inconvenience caused by the service speed. Your input helps us improve, and we hope to exceed your expectations on your next visit. Warm greetings from the Riviera Maya.Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

8/10 Good

Dan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entire staff was friendly, especially our check in guru Christopher. Rooms were clean and comfortable. The grounds were well kept. Shuttle service was super convenient. A couple days walking the paths to or from the rooms there was a strong septic smell, but it was pretty localized to a specific area. Beaches were great and easy enough to find a spot for the day. Would recommend staying at Bahía Príncipe Akumal. Try the Dolce Vita restaurant it was our favorite. ku’uk restaurant was good also.
Stayed 7 nights in Feb 2024
Response from online reputation on Mar 4, 2024
Dear Guest,Thank you for sharing your positive experience! We're delighted to hear that you enjoyed your stay at Bahía Príncipe Akumal. We'll pass along your compliments to Christopher and the rest of the staff. We hope to welcome you back soon for another wonderful stay. ¡Saludos desde el Caribe Mexicano! Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

8/10 Good

Samantha Dee, Paget

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I liked: 1) shuttle service was really good, regardless of what other reviewers have said we never had any issues getting around and there we tons of shuttles between resorts 2) shows each night were awesome, especially the Fiesta Mexicana (at an additional charge but worth it) 3) staff were amazing although many did not speak english (sometimes requests would get lost in translation) but they were lovely just the same 4) loved that they had option to change pillows as I need a hard contour pillow for my neck and I hate hotel pillows 5) excursions and everything happened all on time 6) a la carte restaurants were great (if you can get in in time, BOOK EARLY) Didn't like: 1) our room was infested with mosquitoes and flies. We must have been near standing water as my parent's room were on the floor above and they had no mosquitos. We were killing about 15 mosquitos a day while in our room 2) the rain shower was old and had little water pressure and the water was either scalding or freezing 3) THE BEGGING FOR TIPS I could not stand and the exorbitant prices for souveniers anywhere we went. I want to want to give you a tip. The requesting for tips was so in your face (excursions were the worst) I felt like we were on a charitable or missionary trip and everywhere you turned someone had their hand out or they were constantly reminding you to tip or there were jars everywhere. I will always tip but this was extreme to the point I did not want to tip
Stayed 7 nights in Feb 2024
Response from online reputation on Mar 2, 2024
Dear Guest,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the shuttle service, nightly shows, punctuality of excursions, and the variety offered by our a la carte restaurants. We apologize for the inconvenience caused by mosquitoes in your room and the issues with the rain shower. Your comments regarding the solicitation for tips are duly noted, and we will work to ensure a more balanced approach in the future. We appreciate your patronage and hope to welcome you back for an improved experience. We look forward to welcoming you back and giving you a chance to change your perception,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Jf
Stayed 7 nights in Feb 2024
Response from online reputation on Mar 5, 2024
Dear Guest,Thank you very much for your rating, we hope to welcome you again soon.Best regards from the Riviera Maya,Ahiram TavarezOnline ReputationBahia Principe Luxury Akumal

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Resort felt a little older. Pools were very clean and water was cold. Lots of pool options (adults only, main pool, and quiet pool area). Lots of bar options but liquors mentioned online were not available even for a fee (for ex. Jack Daniel’s, Hennessy etc). Overall we enjoyed the resort and loved having access to the other nearby resorts. I would recommend this resort to those that are interested in a nice place by the beach with several food and drink options but would not consider it high luxury.
Stayed 4 nights in Feb 2024
Response from online reputation on Mar 2, 2024
Dear Guest,We're glad you enjoyed your stay with us, including the clean pools and diverse bar options. Your feedback is noted, and we'll work on improving the availability of certain liquors. Thank you for recommending us as a beachside retreat with plenty of dining choices. We hope to welcome you back soon for an even better experience. Warm greetings from the captivating Riviera Maya,Ahiram TavárezOnline ReputationBahía Príncipe Luxury Akumal

8/10 Good

Justen

Travelled with partner
Liked: Cleanliness
This resort was beautiful and we really enjoyed our time there. It could use some updating, the rooms are outdated, and we had to ask for extra stuff to be brought to the room a few times because housekeeping forgot to give them to us. The food is ok, not great, but the pools and drinks are really good. It’s a very family friendly resort with lots of activities and programming.
Stayed 7 nights in Feb 2024
Response from online reputation on Mar 2, 2024
Dear Guest,We're thrilled to hear that you found our resort beautiful and enjoyed your time here. Your feedback regarding updates to the rooms and housekeeping oversight is duly noted, and we'll strive to improve in these areas. We're glad you enjoyed the pools and drinks, as well as the family-friendly atmosphere with plenty of activities. Thank you for sharing your experience with us, and we hope to welcome you back soon for another enjoyable stay. Warm greetings from the Riviera Maya,Ahiram TavárezOnline ReputationBahía Príncipe Luxury Akumal

10/10 Excellent

Guangyu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is good for its price. The food is quite nice and staffs are friendly.
Stayed 6 nights in Feb 2024
Response from online reputation on Mar 2, 2024
Dear Guest,We're pleased to hear that you found our resort to be a good value for the price, and we're glad you enjoyed the food and friendly service from our staff. Thank you for your positive feedback, and we hope to welcome you back soon for another enjoyable stay. Warm greetings from the Riviera Maya,Ahiram TavárezOnline ReputationBahía Príncipe Luxury Akumal

10/10 Excellent

Tatiane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a very big beautiful resort! I hope to return next year! the entertainment group is the best ☺️
Stayed 8 nights in Feb 2024
Response from online reputation on Mar 2, 2024
Dear Guest,We're glad you found our resort to be very big and beautiful! It's fantastic to hear that you enjoyed the entertainment group. We're looking forward to welcoming you back next year! Best regards from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best all-inclusive I've ever stayed at. It was so beautiful, immaculately manicured, and so friendly for traveler's new and seasoned. The staff were PHENOMENAL!! Only tiny knit-pick detail that was a little cumbersome was trying to get the hotel room's soap/shampoo refilled; I went 5 days with no soaps other than the handsoap intended for the sink. Nonetheless, this place was surreal.
Stayed 4 nights in Feb 2024
Response from online reputation on Feb 27, 2024
Dear Guest,Thank you so much for your glowing review of Bahía Principe Luxury Akumal! We're thrilled to hear that you found the resort beautiful and well-maintained, and that our staff provided exceptional service. We apologize for the inconvenience with the soap and shampoo refill, and we appreciate your feedback on this matter. We look forward to welcoming you back soon for another surreal experience. Warm greetings from Mexico,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

8/10 Good

michael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a good experience. We stayed in Akumal. The resort overall is huge, maybe too big. Pool water was cold. Would have been nice if it was a bit warmer. Nothing special in any of the pools as they are the same. Some small fun water slides over 7-9 year old kids in Tulum. Food was good everywhere we ate and service was good. Had an issue w the a/c that we had to call 3 times for them to service. Dolphin experience was fun and great for my kids.
Stayed 5 nights in Feb 2024
Response from online reputation on Feb 27, 2024
Dear Guest,We appreciate your feedback regarding your stay at Bahía Principe Luxury Akumal. We're glad to hear you enjoyed the food, service, and the dolphin experience. We apologize for the inconvenience with the pool temperature and the AC issue. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Warm greetings from the Riviera Maya,Ahiram Tavarez Online ReputationBahía Principe Luxury Akumal

10/10 Excellent

tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous resort, friendly and helpful staff, not over crowded. Having a la carte options each night, at different restaurants was amazing!!! The transportation is efficient, the pools are fabulous and the buffet is delicious - SO many options!!!!! Would stay here again IN A HEARTBEAT!
Stayed 10 nights in Feb 2024
Response from online reputation on Feb 26, 2024
Dear Guest,Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us at Bahia Principe Luxury Akumal. We strive to provide exceptional service and amenities to ensure our guests have a memorable experience. We look forward to welcoming you back soon! Warm greetings from the captivating Riviera Maya, Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was amazing!!
Stayed 7 nights in Feb 2024
Response from online reputation on Feb 26, 2024
Dear Guest,Thank you for sharing your positive experience with us! We're delighted to hear that you had an amazing time during your stay. We look forward to welcoming you back soon for another wonderful experience. Warm greetings from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

2/10 Terrible

Adrienne

Travelled with group
Disliked: Staff & service, amenities
Information on Expedia is dated and did get what I paid for. And hotel iver charged me and wouldn't give me a refund
Stayed 5 nights in Feb 2024
Response from online reputation on Feb 26, 2024
Dear Guest,We apologize for any inconvenience you experienced. Please contact our customer service team directly with your booking details so we can assist you further. We strive to ensure our guests receive the value they expect from their stay. We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services. Warm greetings from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Excellent

Skye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from online reputation on Feb 26, 2024
Dear Guest,We greatly appreciate your rating! It brings us joy to learn that your experience was truly exceptional. We eagerly await the opportunity to welcome you back for another unforgettable stay. Warm regards from Mexico,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

4/10 Poor

Christopher

Travelled with partner
Disliked: Staff & service
My partner and I enjoyed the beach front and close proximity to an adults only pool/beach/and snack bar area. We had at least one good meal a la carte. Sports bar was great for drinks and service. The property was mostly clean. We felt safe, and it definitely wasn’t a huge party scene which was nice for us, we wanted quiet. Paul Santana, who helped us organize an excursion, was quite helpful and gave us contact info to keep in touch with questions.
Stayed 6 nights in Feb 2024
Response from online reputation on Feb 24, 2024
Dear Guest,It's wonderful to hear that you and your partner enjoyed your stay at our resort! We're delighted that you appreciated the beachfront location, proximity to the adults-only pool and snack bar, as well as the sports bar. Your satisfaction with the cleanliness and feeling of safety is paramount to us. We're glad to hear that our property provided the peaceful atmosphere you desired. Paul Santana will be recognized for his excellent assistance. We look forward to welcoming you both back soon! Warm greetings from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

8/10 Good

Jonathon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would go back
Stayed 8 nights in Feb 2024
Response from online reputation on Feb 21, 2024
Dear Guest, Thank you very much for your visit and your rating.Greetings from México!Ahiram Tavarez Online ReputationBahia Principe Luxury Akumal