First of all, we want you to know that we appreciate you taking the time to notify us about your recent holiday. We sincerely appreciate your words towards our staff who are characterized by their kind and helpful manner. We will congratulate them on your behalf and we are delighted that they could enhance your stay with us.On the other hand, we know how important an aspect food and beverages are for our guest's overall experience, therefore we deeply regret that you have not been able to fully enjoy our gastronomic offer. Allow us to mention that a passion for gastronomy is one of the main attractions of our hotel, and our team of hand-picked professional chefs, using only the highest quality ingredients, aim to please the palates of our valued guests. It is disappointing to read your observations, however, we will take note and use the improvement opportunity that this gives us.As you mentioned, we have a policy where it is forbidden to reserve sunbeds and in the event someone reserves them for more than one hour without using them, our staff will kindly remove towels and personal items from them. We regret that some of our guests do not follow this policy well, however, we can assure you that everyday our staff does everything in their hands to verify this internal policy is being followed. Our goal is your complete satisfaction and to make you feel as relaxed and pampered as possible. Please know that we appreciate your feedback regarding the aspects that did not make your stay as pleasant as it could have been. We hope you will join us again at one of our many other beautifully located Iberostar hotels for your next holiday.Best regards,

We are very happy to read that Iberostar Paraiso del Mar has lived up to your expectations. We look forward to serving you again to repeat or even surpass this experience.Best Regards,

We would like first of all for you to know that we are really pleased that you had such an excellent holiday with us at Iberostar Paraiso Del Mar. Every area and every service of our hotel is designed to provide a quality holiday experience, and whenever we receive confirmation this has been achieved we consider it a success story.We would like to thank you once again for your appreciation and hope to welcome you back again soon.Best Regards,

Es un verdadero placer leer que Iberostar Paraiso Del Mar ha estado a la altura de sus expectativas. Compartiremos sus comentarios con todo el equipo porque tratamos de convertir cada estancia en una experiencia inolvidable, y nos enorgullece saber que lo hemos logrado y que regresa a casa con la mejor energía.Esperamos que nos vuelva a dar la oportunidad de saludarle nuevamente.Atentamente,

We would like first and foremost to thank you for choosing Iberostar Paraiso Del Mar for your recent holiday and also for taking the time to share your opinion. Every day is a new challenge for us based on our passion for providing our guests with an environment similar to a home away from home. Also, we are delighted to know that the service provided by our wonderful staff has exceeded your expectations.Thank you for sharing this positive feedback and we hope to welcome you back again soon.Best Regards,

Thank you for choosing Iberostar Paraiso Del Mar on your most recent vacation.We hope you have enjoyed a wonderful holiday.We also take this opportunity to kindly remind you that our team is always at your disposal for anything you may need and make your vacations a memorable experience.We look forward to welcoming you once again in the future.Best regards,

We are very pleased to read that you had such a pleasant time in our hospitality. The fact that we were able to offer you a great holiday experience is extremely pleasing as we work hard every day to achieve this. We try to think about everything to provide our guests with a perfect holiday.Again we thank you for sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future and wish you all the best.Kind Regards,

It is always excellent for us to receive such complimentary reviews like this. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday in our hospitality at Iberostar Paraiso Del Mar.We have treated your description as a success story and your comments show that we are on the right track with our numerous efforts and our attention to detail.We would like to thank you once again for your kind review and will be delighted to welcome you back to one of our hotels soon.Best Regards,

We extend our gratitude for choosing Iberostar Paraiso Del Mar as your most recent holiday destination.It is gratifying to read that overall you had a great vacation experience with us. Also, we are happy to hear that you enjoyed the service provided by our wonderful staff.On the other hand, it has been quite disappointing to know that you have not been completely satisfied with our japanese restaurant. Gastronomy is such an important pillar in our Resorts, with our professional chefs using only the highest quality ingredients aim to please the palates of our valued guests, as we know that this is a principal factor in a satisfactory holiday experienceAlso, we would like to mention that since January 2023 the Government has enacted a new non-smoking law, in all public places, including outdoors. However, we have designated certain areas for smoking. We regret this meant an inconvenience for you. Likewise, we thank you for sharing your observations and we hope to welcome you back once again in the near future.Kind regards,

Your review of Iberostar Paraiso Del Mar is very much appreciated. We are always very happy to receive confirmation that our guests have enjoyed a wonderful holiday and have left with happy memories.Our combination of both competent and friendly service is one of our main priorities and we are constantly working to provide our guests with a genuine experience.Again, we thank you for your kind comments and we look forward to welcoming you back again soon.Best Regards,

Thank you for choosing Iberostar Paraiso Del Mar for your recent holiday. Allow us to say that at Iberostar, we are on a daily quest for culinary perfection. Our team of hand-picked professional chefs, using only the highest quality ingredients aim to please the palates of our valued guests. It is disappointing to read your observations, however, we will take note and use the improvement opportunity that this gives us.On the other hand,it is important to mention that Iberostar Hotels & Resorts is proud to be environmentally conscious and for this reason our exotic wildlife roams around the resort, as this is their natural habitat.Coatis are part of the fauna of the location that we are situated in and we are glad to let you know that we have biologists on-site who take special care of them and of all the species that inhabit the property as well. It is important to mention that we strive to be in complete harmony with our environment while we provide a safe and secure environment for all our guests. Once more we thank you for choosing Iberostar and we hope to welcome you back again in the future.Best regards,

First of all, we want to thank you for choosing Iberostar Paraiso Del Mar for the fourth time.We are delighted to know that our beautiful facilities and the service provided by our wonderful staff were to your liking.On the other hand, we are saddened to hear that on this occasion our culinary offer did not live up to your expectations because a passion for gastronomy is one of the strengths of our Resort. Daily we strive to take care of our varied menus that combine quality and quantity following high standards. We will share your comments with our team of chefs because; at Iberostar we know that the well-being of our guests is the reason for our daily work.Finally we would like to say that your comments are invaluable in helping us create the ideal holiday experience and we really hope you will allow us another opportunity to show you that your holiday experience can be improved.Best regards,

We are very pleased to read that you had such a pleasant time in our hospitality at Iberostar Paraiso Del Mar and we want to thank you for sharing your opinion with others. Confirmation that we were able to exceed your expectations is spectacular news for us.It is also very satisfying for us that you have kept us in your fondest memories and it will be an honour to welcome you back again in the future until then we wish you all the best.Kind Regards,

It has been most pleasing to read that you had such a great time in our hospitality and we want to thank you for sharing it with others.The fact that we were able to provide you with such a wonderful holiday experience is extremely satisfying.Once more, we thank you for sharing this review of our hotel and we hope that we will be able to serve you again in the future.Best Regards,

First and foremost, we would like to express our appreciation to you for choosing Iberostar Paraiso Del Mar for your holidays and for taking the time to share your comments with us. We have treated your opinion as a success story and we would all be delighted to welcome you back in the not too distant future. Until then we wish you all the best.Kind Regards,

We are very pleased to read that you had such a pleasant time in our hospitality at Iberostar Paraiso Del Mar and we want to thank you for sharing your opinion with others. Confirmation that we were able to exceed your expectations is spectacular news for us.It is also very satisfying for us that you have kept us in your fondest memories and it will be an honour to welcome you back again in the future until then we wish you all the best.Kind Regards,

Thank you for sending us your feedback. We regret to read that we have not been able to meet your expectations regarding cleanliness and it surprises us, as we follow a strict cleaning protocol and we are characterized for our immaculate and pristine hotels, we totally agree that correct hygiene is essential to offer a comfortable stay for our guests, and we assure you that this is our goal. It is important to explain that Iberostar Hotels & Resorts is committed to protecting the environment, and we have several certifications that recognize us as a company who acts according to all sustainable tourism criteria. For this reason, we actively protect our ecosystems and preserve the mangroves and local flora and fauna where our hotels are located. The mangroves absorb 10 times more carbon dioxide than terrestrial forests, helping to combat climate change. They are characteristic of tropical areas and protect coastlines from the wind and waves. At Iberostar, we are protecting mangroves and planting more around our hotels in the Riviera Maya and Punta Cana. This is just one of the actions we are taking as part of our Wave of Change movement. We truly regret this meant an inconvenience for you during your stay. Once again, thank you for your time and effort with this review and we hope to see you again one day.Best regards,

Thank you for choosing Iberostar Paraiso del Mar for your recent holiday.We thank you as well for your kind words for our entertainment team, we know that they will be very pleased to receive your praise and to hear that they added to the joy of your holiday.On the other hand, allow us to mention that as an Iberostar hotel we know how important an aspect food and beverages are for our guest's overall experience, this is why our chefs have created a wide assortment of different options to please the most discerning of palates and in addition follow a regular menu rotation. We will share your comments with our team of chefs because; at Iberostar we know that the well-being of our guests is the reason for our daily work.Again, we thank you for choosing Iberostar for your holiday and we hope to have the pleasure of your company in the future.Best regards,

Thank you for the time that you have taken to send us your review.We truly regret to read that you had some inconveniences with your transportation service and that this has affected your vacation experience with us. Please be sure that we will advise their management and share this comment with them in order to avoid these situations; please note that this is an external company and all their services, products and policies. We thank you for your comments and we assure you they will be considered to improve our guests’ experience. Again, we thank you for choosing Iberostar for your holiday and we hope to have the pleasure of your company in the future.Best regards,

First of all, we want you to know we are really pleased that you had such an excellent holiday with us at Iberostar Paraiso Del Mar and we want to thank you for sharing your experience with others.Our staff will be delighted with your praise, the entire team is not only particularly hospitable but is also given continuous training in terms of service and general working practice. We are therefore very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a wonderful impression on you.Thank you again for sharing your motivating comments and we look forward to your next visit to our hotel.Best Regards,

We would like first of all to thank you for your most appreciative review. Our aim is to create a particularly pleasant atmosphere for our guests with our numerous services in our beautifully designed hotel so your words confirming our success are very important to us.It is nice to know that you hold us in fond memories and we hope that you visit us again soon.Best Regards,

We would like first and foremost to thank you for choosing Iberostar Paraiso Del Mar for your recent holiday and also for taking the time to share your opinion. Every day is a new challenge for us based on our passion for providing our guests with an environment similar to a home away from home. Thank you for sharing this positive feedback and we hope to welcome you back again soon.Best Regards,

Muchas gracias por su agradable comentario. Nos alegra que haya disfrutado de nuestras instalaciones, servicios, e inmejorable propuesta gastronómica y estaremos encantados de alojarlo, de nuevo, en el futuro.Gracias por confiar su descanso a Iberostar y hasta muy pronto.Atentamente,

Thank you for choosing Iberostar Paraiso del Mar for your recent holiday.Also, we thank you for your very nice words concerning our team, they work very hard on a daily basis to make sure our guests are well attended to at all times and they truly are an asset to our hotel. We will relay your comments to all of them and we are sure they will be happy to know their efforts have been acknowledged.On the other hand, it is important to say that the standard of our cuisine is very important to us at Iberostar. Our goal is to constantly surpass ourselves, continually introducing new ideas and concepts to our gastronomy. We regret that we did not completely satisfy you, and we will pass on your disappointment to our team. Constructive critique is always welcomed to help us in our quest for perfection. Rest assured that we have taken your concerns seriously and we hope that you will allow us another opportunity at one of our hotels in the future. Best regards,

Muchas gracias por este comentario y por su buena valoración de Iberostar Paraiso Del Mar.Permítanos mencionar que todos nuestros huéspedes son igual de importantes para nosotros, sin ninguna distinción. Constantemente nuestro equipo se esfuerza por brindar a nuestros huéspedes las mejores experiencias, de la mano de un servicio amable, cálido y oportuno en todo momento. Realmente lamentamos saber que ha percibido un servicio diferente al que nos caracteriza.Nuevamente, le agradecemos que comparta sus observaciones con nosotros ya que son una herramienta invaluable que nos ayuda a mejorar nuestro servicio y por ende, la experiencia de nuestros huéspedes.Estaremos encantados de tener la oportunidad de saludarlo en un futuro no lejano.Atentamente,

First of all, we would like to thank you for your kind review of your recent holiday with us at Iberostar Paraiso Del Mar. Such a friendly review is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. Also, we are delighted to read that you were very happy with our buffet. We will pass on your compliments to our team of professional chefs who work very hard on a daily basis to please our guests and confirmation that they are achieving this is always a great source of satisfaction for them.On the other hand, we are saddened to know that our evening entertainment program was not to your liking. We will send your impressions to the proper department. Again we thank you for your pleasant opinion of our hotel and hope that we will continue to provide you with excellent holiday experiences in the future.Best Regards,

First and foremost, thank you for choosing Iberostar Paraiso Del Mar on your most recent vacation, and for sharing your kind comments with us. We are honored to know that you have enjoyed of an excellent holiday and have left with wonderful memories of your vacation. Our combination of both a friendly and competent service is one of our highest priorities and we are constantly working to provide our guests with an excellent experience.Thank you once again for your kind comment and we look forward to welcoming you back again. Until then, we wish you all the best.Kind regards,

Thank you for choosing Iberostar Paraiso Del Mar and for sharing your experience with us.We are delighted to read that you had a pleasant time in our hospitality.We hope to welcome you back once again in the near future.Kind regards,

Thank you for choosing Iberostar Paraiso del Mar for your recent holiday.We sincerely regret that you found discrepancies in our facilities, as we do try to take care of every detail so that our guests enjoy their stay with us. We strive daily for complete customer satisfaction, therefore, we are sorry for the impression that you have received during your time with us. Please allow us to add that it is atypical in our hotels. On the other hand, it is important to add that we are a company committed to the conservation of the environment and our hotels in Mexico are free of single-use plastic. Iberostar is committed, among other lines of action, to replacing these products with others made from more environmentally-friendly materials through our pioneering Wave of Change movement. For this reason we provide our guests with glass water bottles so they can refill them anytime at our Vero Water stations, located on each floor. This is just part of our commitment to reducing our impact on the environment through different strategies. We regret this meant an inconvenience for you. We can assure you that the safety and wellbeing of our guests is priority to us, and our Vero Water bottles are disinfected using high technology procedures and the water is filtered using reverse osmosis, we can assure you that all our procedures comply with the highest standards.Once again, we would like to say how grateful we are for your opinion, and hope that Iberostar continues to remain in your holiday plans in the future.Best regards,

Thank you for taking the time to share your wonderful impressions of your stay at Iberostar Paraiso Del Mar. It is of the utmost importance to us that our guests enjoy of our well-thought-out holiday concept. Our main objective is to guarantee our guests can experience the highest levels of comfort in a, particularly pleasant atmosphere, and we are so glad to know you enjoyed of a wonderful experience.Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.Kind Regards,

We would like first and foremost to thank you for choosing Iberostar Paraiso Del Mar for your recent holiday. Every day is a new and exciting challenge for us based on providing our guests with a feeling of staying at another home away from home. Again we thank you for your comments and we hope to welcome you back again soon.Kind regards,