Worst Hotel in Playa del Carmen!!!!!!!!!!!!!!!! Posted 20-May-2014
This is the worst hotel in Playa del Carmen, when we arrive they didn't gave us the room that we booked they gave us another one and it was smelly, old, and dirty, and we have a late arrival guarantee, and the front desk staff was rude and they didn't resolve our problem, they offer us a suite that was the same as awful as the other one with an extra charge. the next day they give us the room that we originally book and it was horrible, and old, is not like the pictures on expedia. you don't have phone, hair dryer, and iron or iron board in the room, they have one for all the hotel and you have to go to the reception area to ask for it. Awful experience don't book this hotel, there's a lot more hotels better then this one in Playa del Carmen and with better rate.
Comment from Hotel Management
29-Aug-2014 by Jan, Hotel Management
Dear Guest, Thank you very much for the comments. We have done a variety of changes at the Reception in order to improve the service for our clients. The rooms do not have a hair dryer or ironing board which is also not advertised by the can be requested at the Reception anytime. All the requests of the clients are subject to availability and never confirmed by the hotel but we are always doing our best to accommodate the request of the clients but sometimes it does not work out. The hotel offers the stand room category which is the Mexican style rooms and the Deluxe rooms which are renovated and more modern style, all rooms have AC, ceiling fan, wifi free of charge, safety box $ and a terraze or balcony distributed in five buildings in the heart of Playa del Carmen Looking forward to seeing you soon again at our hotel. Sincerely Sales Director