Ratings based on 206 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
80% of guests recommend
3.6 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom b

Muy tardado el check in

Posted 17-Feb-2015
Nos habría encantado, sin embargo el check un fue de más de 1 hr... Que horror!
2 out of 5
by A verified traveller

One night stay

Posted 6-Feb-2015
We were only at the hotel for one night. It was like sleeping on a box spring mattress. Very noisy place. Pillows and bedding poor.
3 out of 5
Recommended
for Students
by A verified travellerfrom ciudad de mexico

La ubicación es lo mejor

Posted 3-Feb-2015
Pros: La ubicación
Cons: Darle mas mantenimiento
Location: Esta perfectamente ubicado cerca de la diversión
Es un buen hotel, básico, con excelente ubicación , al alcance de todos los sitios en playa del Carmen, no hay lujos pero es recomendable para pasar unos días . Son varios edificios y el que me toco estaba bien , el club de playa cuesta , aunque no lo utilice , Lo peor fue un poco ruidoso , pero regresaría con gusto
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Monterrey

Todo estubo muy bien

Posted 30-Jan-2015
Pros: Todo
Location: Esta en una excelente ubicacion
Todo estubo muy bien y la comida del hotel esta genial..
3 out of 5
Recommended
for Everyone
by A verified travellerfrom minnesota

great location - fair hotel

Posted 23-Jan-2015
Pros: location
Cons: have a small refrigerator in the room.
Location: right in the 'heart' of the action - on 'the avenue' (5th) - lots of restaurants/bars in the area - also convenient to the beach.
i was there for 9 nights - the first night i was placed in a building across the street - horrible room! - noisy (windows were not a tight fit), sewer smell in the bathroom & the wooden 'blinds' on the windows could not be adjusted - no 'natural light' could get into the room - electric lights only source of light. i requested a different room & was given one in the 'main section' - quite nice - balcony overlooking the pool/gardens - if one could be guaranteed a similar room, i would recommend the hotel - but not certain one can do that.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Michigan

Great location on fifth avenue.

Posted 19-Jan-2015
Pros: Location, food, staff.
Cons: Update rooms, get an ice machine.
Location: Lots of good tours around a Playa del Carmen and Riviera Maya.
Great location, food is good. Rooms are old and need updating. Friendly staff.
3 out of 5
by A verified travellerfrom new york

Great location, close to the beach

Posted 19-Jan-2015
Location is great next to a bunch of bars and restaurants and right on 5th ave but the rooms need to be update. Beds are hard but at the end we were hardly in the room anyway
2 out of 5
by A verified travellerfrom Los Angeles

Not worth any upgrades

Posted 19-Jan-2015
Pros: location is pretty good overall.
Cons: the service, the buffet is horrible, better bar tenders that know how to make cocktails.
Location: the location is pretty good. in the center of Playa del Carmen, walking distance from anywhere you might be interested in going.
We upgraded to the delux option. When we arrived they said that they're having a problem with the building and moved us to Nina hotel few blocks over (a hotel that belongs to Tucan as well). as a compensation they gave us the all inclusive package. It gives you access to their buffet. Which is really low grade (all you can eat) food, and poorly made cocktails, that can be drank only in the restaurant. You cannot get drinks from the other bars that you might actually want to seat in. Most of the hotel staff are not very serious and don't give accommodating service. Very disappointing. It seems like they overbook guests as "delux" and just regularly try to convert them to this all inclusive deal.
1 out of 5
by A verified travellerfrom Mexico D.F.

El peor hotel en el que (no) me he quedado

Posted 15-Jan-2015
Pros: Nada
Cons: Que te den un cuarto en el hotel que reservaste, o mínimo, uno mejor.
No les recomiendo que vayan al este hotel, o si van, tengan cuidado al reservar con Expedia. Reservé con 2 meses de anticipación mi estancia, sin embargo, al momento de llegar me indicaron que tenían mucha gente, entonces ¡me tenían que mandar a otro hotel! Comúnmente cuando los hoteles cometen un error así, esperas que te envíen a un mejor hotel por lo menos. Pues en el Tukan ese no fue el caso, nos mandaron a un hotel peor ubicado y de peor calidad, simplemente porque es de la misma cadena. Claramente no nos reembolsaron nada, aunque el hotel era más barato también. Nos dijeron que podíamos tomar el desayuno gratis, que además en el hotel que nos mandaron era muy mínimo y malo. Y para acabar querían que firmaramos que con el desayuno gratis no nos ibamos a quejar ni ante el hotel ni ante Expedia. Y claro, el gerente nunca se apareció aunque pedimos hablar con él. Es así que el Tukan es el peor hotel en el que (no) me he quedado. Una pésima experiencia.
1 out of 5
by A verified traveller

Muy malo

Posted 14-Jan-2015
No tenían la habíación que reservé y al final nos tuvimos que quedar en otro hotel de ellos con una sola cama. La gente en la recepción muy tardada y grosera