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Reviews of Hotel Riviera Caribe Maya

3 out of 5
Hotel Riviera Caribe Maya
Av. 10 / Calle 30, Playa del Carmen, QROO

Reviews

8.0

Very good

Rating 10 - Excellent. 181 out of 484 reviews" "
Rating 8 - Good. 182 out of 484 reviews" "
Rating 6 - Okay. 76 out of 484 reviews" "
Rating 4 - Poor. 27 out of 484 reviews" "
Rating 2 - Terrible. 18 out of 484 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Hugo Cesar

Disliked: Property conditions & facilities
They make you pay a 20$ government tax when you check in and also fined me 2000 pesos. A little over 100$ for smoking on balcony
Stayed 7 nights in Mar 2024

4/10 Poor

marta, el cajon

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Terrible experience. Beds are hard, not comfortable at all. Stained towels inside the room and the ones for the pool, stained bed sheets. They want to charge you for everything. Our room was on the fourth floor and the elevator was not in service. They told us that they were fixing it, but that never happened. We never saw anybody working on the elevator, and we stayed there for 8 nights. Very bad water pressure. I would not recommend anybody to stay in this hotel.
Stayed 8 nights in Mar 2024

10/10 Excellent

Juan, Pittsburg

Travelled with partner
Liked: Cleanliness, property conditions & facilities
My husband uses a cane to walk, the Elevators were not working the 6 days we were in hotel. Other than that the Ladies at the Front office were very hospitable, friendly & very nice. Maria is an awesome singer. We loved her voice when she sang at the restaurant next door! I highly recommend this Hotel!
Stayed 6 nights in Mar 2024

4/10 Poor

Marjorie

Travelled with family
Disliked: Property conditions & facilities
The property needs some renovation to make it a bit more modern. We were given stained towels upon arrival. The area is on a very busy street with traffic sounds all night. I appreciate the fact that the hotel is near shopping and many dining options.
Stayed 5 nights in Mar 2024

2/10 Terrible

Alfredo

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Bad service, all the employees say talk to the manager the manager but they’re never there. Broken elevator, yet no signs of fixing it. We were there over a week and no-one worked on it. Cleaning workers walked into our room when there was a do not disturb sign. Towels are a big issue. The towels they give you are stained, but when they exchange them they say you caused the stains and want to charge you. I wouldn’t recommend staying here.
Stayed 8 nights in Mar 2024
Response from M on Mar 12, 2024
Hello Mr. Alfredo, we remember you. We are sorry for the inconvenience of the elevator, the technicians are working on it. We remind you that the maid entered her room because you authorized it and the comment does not seem fair to us since the staff is always at her disposal and has always been respectful to every guest who arrives.

4/10 Poor

Thiciane

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 5 nights in Feb 2024

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Feb 2024

2/10 Terrible

Iyce

Disliked: Cleanliness, room comfort
LOUD!
The restaurant downstairs pumps music till the early hours, you can hear people in the streets. Aesthetically it’s nice but not worth the headache you’ll end up with
Stayed 1 night in May 2023

8/10 Good

MICHAEL DE

Liked: Cleanliness
It had a bed and air conditioning which was all I needed. Only one block off the main shopping and eating area. About what you would expect for 40 bucks a night in downtown Playa.
Stayed 8 nights in Jun 2023

8/10 Good

Heather

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel, relaxing pool and perfect location!!
Stayed 2 nights in Apr 2023

8/10 Good

Dominick

Travelled with group
Liked: Amenities, property conditions & facilities
Jada at the front desk was very helpfull
Stayed 7 nights in Feb 2023

10/10 Excellent

Michele, Calgary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was great for what we needed … a place to sleep! Could use some minor maintenance! But all was good! There was a sewer smell in room when we arrived but it was just the cover on the shower drain was not put on! Once we did that the smell went away and did not notice it again! Again great place for what we needed! Would stay again! Close to 5th avenue which is fun! And close to beach! Price was great!
Stayed 7 nights in Feb 2023

2/10 Terrible

Anargyros

Travelled with partner
They find ways to grab your money
Stayed 7 nights in Feb 2023
Response from M on Feb 17, 2023
Dear Guest We are very sorry to receve this kind of coments since we had to charge you a fee do to you smoking in the room. Unfortunaly we had to keep the room closed for one night for the smell and the hotel had to call an outside cleaning service in ordner to get rid of the smell. Please next time be more respectful and aware of the hotel polices

8/10 Good

Hamid

Liked: Cleanliness, amenities, property conditions & facilities
Very nice for the price! Will probably be there next time.
Stayed 6 nights in Feb 2023

2/10 Terrible

Maria Camila Escobar

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I booked this hotel through Expedia since the pictures seemed like it would be a good and affordable place to stay in Playa del Carmen. Upon arrival we noticed it was not nice at all… stained pillows. Stained bed sheets. Stained curtains. Sticky floors. Dirty bathroom. Dead cockroaches in the hallways that the cleaners wouldn’t clean. And the worst part of it all was that our room smelled of sewer water. We tried to ask for a room change and got told flat out that we couldn’t change and they couldn’t offer any other help other than “sending the cleaning lady”. We ended up leaving after just one night due to the horrible smell that would wake us up at night and was making us sick to our stomach. We tried getting a refund and got flat out told no. This hotel was not what was advertised. The general manager would refuse to give his face and kept saying he was busy. Now I’m out money for a hotel we couldn’t stay in due to it being unsanitary.

6/10 Okay

Paul F

Stayed 1 night in Jan 2023

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great little place for the price. Close to 5th avenue but was not loud at night. Beds were firm yes, but comfortable. Cleanliness and water pressuer/heat was good. My only recomendation would be for the restaurant to get a longer playlist. I loved the little music wafting through the courtyard as I sat on the balcony on the first day. By the 5th day of hearing the same songs 3 times a day it was kinda annoying. That said, I've stayed at other places in Playa and this really hits the mark for quality, quiet and price. Would stay here again.

6/10 Okay

Gary, Glastonbury

Liked: Property conditions & facilities
According to Expedia and my reservation, this property has a gym. There is no gym. There has never been a gym at this property. There was a strong smell of cleaning chemicals in the room when i entered. I got a headache. Used ceiling fan. Better in 2 hours. Mold on the bathroom ceiling above shower head. Otherwise it's a nice property in a good place.

8/10 Good

Luis Carlos

10/10 Excellent

Billie

Stayed 1 night in Dec 2022

10/10 Excellent

Yarisi

Stayed 1 night in Aug 2022

10/10 Excellent

valentin

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel has a best location on town next to shopping area behind of fifth avenue and lot of restaurant and bars I’m personally recommend this option to visit Playa del Carmen
Stayed 4 nights in Jun 2022

10/10 Excellent

Carolyn

Stayed 5 nights in Mar 2022

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Plenty of restaurants and bars in walking distance.
Stayed 3 nights in Mar 2022

10/10 Excellent

BERNARDO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2021

4/10 Poor

Heather

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
First I’ll start with the pros for this property. The location is great. Walking distance to the beach, shopping and many restaurants / bars. The staff is very helpful and friendly. Someone is at the front desk all night. There is a restaurant on site but I did not utilize is. Same goes for the pool. It looked clean and refreshing but I did not utilize it. Wifi was great. The cons. Elevator was broken and appears to have been broken for awhile. Our room was on the 4th floor. Dragging suitcases up and down was a nightmare. Also, hotel had no hot water. They said that was also broken. Cold showers the entire stay. The bed was the worst thing about the room. It was as if they placed a sheet on top of a slab of concrete. I would of been better off sleeping on the tile floor or in a lounger by the pool. You will need a chiropractor when you leave. The building is old and needs a lot of work done. The headboard was cloth and was covered in stains. The a/c unit had water dripping from it onto the night stand all night. Bathroom is tiny and door barely stays latched. Parking is on the street at a meter. The meter only takes coins in pesos and the hotel doesn’t assist with providing the change. We had to walk to an exchange place and get coins and hope while we were waiting in line we didn’t get a ticket or towed. I will never stay at this property again. There are many hotels in the area. Find a other one.
Stayed 2 nights in Nov 2021

8/10 Good

Yu-Heng

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 7 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Room comfort
Cute little pool garden
Nice balconys for evening sitting. Decent little spot.
Stayed 2 nights in Feb 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to all popular locations. Convenience store and bank across the street.
Stayed 7 nights in Jan 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities
My friends a and I stayed in a suite with a very large balcony for New Years. We love this hotel and would recommend it to anyone!
Stayed 8 nights in Dec 2020

6/10 Okay

Verified traveller

Stayed 4 nights in Dec 2020

8/10 Good

Verified traveller

Stayed 1 night in Dec 2020
Response from Riviera Caribe Maya Staff on Dec 31, 2020
Many thanks!

6/10 Okay

Grant, Seattle

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Bathroom had leak,caused floor to be wet. Nice patio
Stayed 1 night in Nov 2020
Response from Riviera Caribe Maya on Dec 2, 2020
Thanks a lot for your coment we'll try do better for your next visit

8/10 Good

Raymond

Liked: Cleanliness, staff & service, room comfort
Nice pool, nice patio, but can get noisy late
Excellent location, convenient to everything. Nice room with nice patio overlooking the pool. However it got noisy at times, sometimes very late. Pool supposed to be closed at 10pm, but most nights people were swimming and making noise (sometimes LOTS of noise even at 1am). Hotel restaurant had bad habit of playing annoying loud dance club techno music, sometimes after 10pm. I don't understand how anybody would want to eat there it was so loud. They would sometimes turn the music down when more people were eating there. If you like to go to bed early so you can get up early for diving or other adventures, this may not be the best place. Good AC once you figure out how to use it. Bed was not very comfortable. Water pressure in my room shower was so terrible I used the shower by the pool. Service was friendly enough. There's an elevator, which is nice if you have a lot of luggage or have a hard time with stairs. Overall, needs some improvement, but decent budget accommodations in a convenient location.
Stayed 7 nights in Oct 2020
Response from Staff Hotel Riviera Caribe Maya on Oct 30, 2020
Thanks a lot Raymond, we'll try to do better for your next visit!

10/10 Excellent

Verified traveller

Stayed 4 nights in Oct 2020
Response from Staff Hotel Riviera Caribe Maya on Oct 15, 2020
Muchas gracias!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good people
The staff was so nice, they made my trip
Stayed 8 nights in Aug 2020
Response from Riviera Caribe Maya Staff on Sep 12, 2020
Thanks a lot James! We are really proud!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Riviera Caribe Maya Staff on Mar 16, 2020
Mil gracias!!

6/10 Okay

LaGuera, California

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
I liked the location & felt safe . The BIGGEST ISSUE we had wrre the MATTRESES.... you can actually touch & feel the metal springs. The springs were digging in our hips & back. Could Not get comfortable. A MUST is BUY comfortable Mattresses or you will lose business. Pillows need to soft..our pillows felt like tennus balls in them.A Toilet paper holder is a must. A couple of hooks nneded to hang towels & for clothes when dressing. Refrigerator wasn't working or outlet in sink area didnt work. These items should be checked prior to a person coming in. Just so people are Comfortable their whole stay.
Stayed 9 nights in Feb 2020
Response from Riviera Caribe Maya Staff on Mar 9, 2020
We apologize for your problem we'll work to do better for your next visit

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Everything was nice in this hotel. Friendly people.
Stayed 3 nights in Feb 2020
Response from Riviera Caribe Maya Staff on Feb 29, 2020
Thanks a lot!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good spot... good wifi... good location
Stayed 1 night in Feb 2020
Response from Riviera Caribe Maya Staff on Feb 13, 2020
Thanks a lot!

10/10 Excellent

Kenneth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Riviera Caribe Maya on Feb 12, 2020
Muchas gracias Kenneth! Esperemos verlos pronto de regreso!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel was in a good location for shopping 5th avenue, the hotel has potential, atmosphere is good, but the king bed was rock hard with no give, only came with two small pillows and the front desk doesnt have any extra pillows or blankets to offer. The continental breakfast is really basic and the ham & cheese is sliced about as thin as you possibly could, and they use a griddle as a toaster so you have to wait for 15 minutes to get a piece of toast.
Stayed 1 night in Jan 2020
Response from Riviera Staff on Jan 20, 2020
thanks for your retriew we'll try to do better

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Decent, clean, well-run hotel. My only gripe was that the shower head was angled in such a way that it was impossible to use the shower without flooding the bathroom (and some of the bedroom), which I think contributed to the persistent smell of mildew in our room. The pool was a nice feature, and the staff were all very nice and helpful.
Stayed 7 nights in Jan 2020
Response from Riviera Caribe Maya Staff on Jan 13, 2020
Many thanks to stay with us, we are really proud to have you!

6/10 Okay

Expedia

Stayed 7 nights in Dec 2019

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable and Handy
amazing location, near of.everything, you don't need a taxi to get to the beach or the tour ist bars
Stayed 5 nights in Dec 2019
Response from Riviera Caribe Maya Staff on Jan 4, 2020
Thanks a lot Rafael! We hope you come back soon!

6/10 Okay

Verified traveller

Liked: Staff & service
Older hotel in the center of Playa Del Carmen
This is an older hotel that happens to be in a good location but has been a little neglected. It has not changed much in the past few years. It offers budget accommodation in a good location. The rooms are basic with a bit drab décor. The rooms do have a balcony facing the central courtyard where there is a pool. The bathrooms do not have exhaust fans, so mold and humidity are a problem in the bathrooms.
Stayed 1 night in Sep 2019
Response from riviera staff on Oct 2, 2019
We are sorry for inconvenience, we hope do better for your next visit!

10/10 Excellent

Jaiten, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was awesome and cozy. I would definitely book again especially EVERYTHING being so close.
Stayed 6 nights in Sep 2019
Response from Riviera Staff on Oct 2, 2019
Thanks a lot for your retriew, we hope see you soon again!

10/10 Excellent

Inry Suyapa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019
Response from Riviera Caribe Staff on Sep 27, 2019
Muchas gracias!!