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Reviews of Maya Azul

2.5 out of 5
Maya Azul
5tA AVENIDA ENTRE 10 y 12, Playa del Carmen, ROO

Reviews

6.2
Rating 10 - Excellent. 10 out of 122 reviews" "
Rating 8 - Good. 46 out of 122 reviews" "
Rating 6 - Okay. 34 out of 122 reviews" "
Rating 4 - Poor. 16 out of 122 reviews" "
Rating 2 - Terrible. 16 out of 122 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

5.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was closed
Hotel was closed. Do not recommend. Had yo book another hotel. Have not received a refund.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prime location and quiet
Prime location on 5th avenue where The rooms are in The back Yard so quiet at night Time. The rooms are ok and clean Garden is cool and service is more than décent

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

2/10 Terrible

Donna, St. Louis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
dump
pool area dirty and need of repair. Had to wash off bird poo off patio pool chairs out side toilet gross. Old mattress in room no blow dryer said was one in ad for hotel, bath towels dingy, no restraunt or club like said in ad. free breakfast was a joke table with corn flakes , bread , sanka , tang. Bugs biting in room and out side. Air conditioner to big for room.

8/10 Good

Mary, Minnesota

Liked: Cleanliness, staff & service
Location great
This was actually our 4th time staying here. Bed not comphy...not fancy but clean. Somewhat noisy from nearby disco...mainly Friday/Saturday. Just be aware of the cost. I searched one travel option site and it was far from "budget". This is a moderate budget place in a can't be beat location.

10/10 Excellent

Jeanette, Edmonton, AB Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding service
We were for 10 days and the service is amazing at the front desk. Room was cleaned daily and service was outstanding.

6/10 Okay

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

2/10 Terrible

nancy

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible place
I booked for 6 nights and after one night I moved to another hotel because I couldn't stay there longer. Stain on the bed, no hot water, humid and very dark room, noisy, toilet couldn't flush, breakfast was dry bread on a table and Korn Flakes. I can't believe Expedia is doing business with that hotel. I lost my time and my good mood there.

2/10 Terrible

Lizzie, New York

Disliked: Property conditions & facilities, room comfort
No windows
It was like staying in solitary confident. There was no windows and the hot water took forever to trickle out. As for the beds I was better off sleeping on the beach in the sand. They were hard stiff and tough. The only good thing about the hotel was the location.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Great location
This hotel is right on 5th, one block from the beach. George at the front desk was extremely helpful. This hotel is great if you're on a budget, has basic amenities, but was clean.

6/10 Okay

Jesse, Canada

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Budget hotel in the middle of the action.
Hotel was everything I expected as far as amenities for such a low price. Staff were friendly and helpfull and the room was clean. If your backpacking or just on a tight budget it's a good place to stay. As well it's close to the beach and right on 5th avenue.

6/10 Okay

Hank, Vancover

Liked: Staff & service
Good for the price
Fine for the price. Too many trees overhanging the pool make it messy. They need proper remotes for the TV's. Such a simple thing but annoying. Friendly staff.

4/10 Poor

e.b, Israel

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
E.b. a lot of problems with the sewe!
The toilet, came up.. it was discasting!!! And we moved 3 difrent rooms!!

8/10 Good

guy, tlv

Liked: Cleanliness, staff & service, property conditions & facilities
first night in playa
Good value for money Not fency. Great location

8/10 Good

ciara, ireland

Liked: Cleanliness, staff & service
perfect spot on th strip
This is perfect for people on a small budget it is right on the strip and 2 minute walk from the beach.roos were cleaned daily.pool is small and lots of mosquitoes around there.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
A no frills budget hotel
Stayed here one night while visiting Playa Del Carmen. The hotel is right in the middle of the action downtown, which was great. The air conditioning worked, but other than that, don't expect any amenities. Overall, good for the price.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need some linen?
Pictures didn't do justice. Our room was two double beds combined as one with the mattress exposing and the linen had holes. We asked for a top sheet and we were given two bath towels as a sheet. This was one of the bottom five places we have ever stayed at.

2/10 Terrible

Chris, Mexico

Disliked: Staff & service, property conditions & facilities
Not a great place to stay
This hotel is not very nice, and they have poor customer service policies like over booking and then trying to move guests with reservations to othermuch lower quality hotels. Stay here if you need a cheap place in this area, but just be very careful that they don't try to pull a fast one on you.

6/10 Okay

ile, Boston

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good for very low budget stay
It is a very small very old property. Rooms are small, bathroom is extra small. No curtain on shower. TV with no remote. Ceiling fan that doesn't work. Should be good for people who wants to spend the less amount of money possible and yet be on the 5th ave. Furniture, blankets and bed's bases were very old, but sheets looked super clean, and mattress was surprisingly very comfortable. Just 1 pillow per bed. Overall cleaniness of the room was excellent. Hotel may be for very low budget travel but is still a good option compared to price and service, because it is very well located, staff is friendly and room is clean. Pool is extremely small (almost jacuzzi size) and it didn't looked very clean. If your room is close to the front desk, forget about extra sleeping on the morning, as you may hear a lot of noise and the constant ring of the phone.

8/10 Good

Diego

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Luz, Laguna Beach, Ca

Liked: Staff & service
Disliked: Property conditions & facilities
OK hotel, good location
Booked on $ primarily, OK experience overall, good location, close to beach...

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
review
Maybe for students is ok, but I don't recommend it

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Derick, California, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back next year...
Good clean budget hotel,,,in the middle of all the action on 5th ave.... Friendly helpful staff,,,, english speaking which is helpful...its all about location,location,location....The tour guides out front of hotel can be a little annoying... If looking for cheap clean accomadations this is it. Close to beach 5 minute walk.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Verified traveller

It will work for an overnight stay, possibly two nights max. Great location but a bit noisy from the local night clubs. Booked primarily on $$$.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
"Great economical hotel"
Great staff - clean comfortable room - freezing a/c - it was perfect!

6/10 Okay

Hellen K.

Disliked: Staff & service, property conditions & facilities, room comfort
Great location that's it
It is a great location right on the fifth avenue, but the rooms are very extremely basic with pretty old furniture and sheets. If you're looking for a hostel type of accommodation its a bit better just cause you don't share the room. They do have an in room safe box which also is convenient. If its a honeymoon or family trip, look elsewhere it's very noisy and student type surrounded place.

4/10 Poor

Tash

Disliked: Cleanliness, staff & service, property conditions & facilities
Good location
Sheets were stained and no towel in room. Asked reception for assistance with bus transfer to cancun, very unhelpful. Great central location for a bargain price.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charning Budget Hotel
Very secure location. Pretty hotel with friendly and conscientious staff.

8/10 Good

Lori, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A decent little place for the money.
The people who work at this hotel are fantastic, they took great care of us including my older parents. The entire hotel is on the ground floor which is great for older people. The location is also excellent, right in the middle of it all. The staff was constantly cleaning and they kept this older hotel looking as nice as possible. There were two things I would improve, the first is that they are in need of bedside lamps as there is only over head lighting. Also, there is a situation with the towels, they were in rough shape and there seemed to be a shortage of them as well. For the money I would stay here again but might bring my own towels. The restaurant across the street has excellent food, breakfast, lunch and dinner.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel Azul Playa Del Carmen MX
For an inexpensive hotel it was a good experience and the location was good. My only complaint was that I could only get one towel "you are only one person in your room" so apparently you should only shower once a day. I explained that I was leaving a day early and that I should at least get to have an extra towel a day as I was not asking for any monies back but that didn't work either.

6/10 Okay

Carlos, San Antonio

Liked: Cleanliness, staff & service
Got what I paid for
No towels on arrival. Low water pressure in shower everyday. Great location but won't use again. Many other hotels in that area. No blanket and nite was cool. I won't forget that. Just not comfortable. Woke up tired. Staff very helpful otherwise.

8/10 Good

Johan, Stockholm

Liked: Cleanliness, staff & service, room comfort
Nice hotel in great location!
The room was a little simple with a small bed, but clean and nice anyway. The staff was nice and the location couldn´t be better - right in the middle of the main street around the corner from all clubs without being disturbed!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant
Stayed just for a couple nights. Very very convienent location, centered right on 5th ave. I few short feet away from the magical nightlife of 12th st! Surprisingly quiet for where it is located. Safe and well lit. Staff friendly and room cleaned daily. I have been coming to playa for 3 years and actually lived here for a while too. I have stayed in several of the boutique hotels on 5th and for the price this was perfect for me. Maybe not so much for a family or a romantic couple, but for a nice clean,safe place to crash. This is it!

6/10 Okay

Verified traveller

Too much noise on 5th Avenue in Playa del Carmen

8/10 Good

Derick, California, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT STAY,,GREAT PRICES,GOOD LOCATION,
GREAT LITTLE BUDGET HOTEL....VERY PLEASANT STAFF.RIGHT IN THE MIDDLE OF ALL THE ACTION YET VERY QUIET..WOULD RECOMEND TO EVERYBODY.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Michael, Brownsville, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, but if your stay is in off season expect construction work noise.
That said, construction noise can be heard at any vacation spot in the world off season. Nice people at the hotel, very central location, very clean. TV only has a few viewable channels of cable as they are splitting too many lines to serve all the rooms, but who goes there to watch TV? Well there were a few rain days during my 26 days there and I would have loved to be able to watch TV during that time as I had read everything I had to read.

6/10 Okay

Mor, Israel

Disliked: Property conditions & facilities, room comfort
Hope they will realize their location and will upgrade the hotel-till then...not recommanded
Hotel Azul doesn't meet any of my expectations . Unfortunately there is a huge gap between what says on EXpedia to the hotel it self. The hotel is located on the center of the 5th ave, literally minutes to any where, but that will be it's only quality. Other than that the rooms are pretty old and ugly, shower is bad and the smell of the sewage comes now and then, the pool looks more like a tub and even after 10 days (my whole stay) they couldn't fix my tv. It was a really expensive vacation for a student (from Europe!!) and unfortunately I was really disappointed. On this price I could find much better place to stay :(

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
quand nous sommes arriver l'hôtel étais en démolition

6/10 Okay

Verified traveller

hotel pequeño pero cerca de la playa
Todo estuvo bien solo que por el precio el hotel es demasiado sencillo pero en generales estuvo bien

2/10 Terrible

viajero, Villahermosa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel con habitación de muy baja categoria
Muy alto precio para la calidad del hotel por estar en 5a avenida. Piso de cemento gris con retazo de ladrillo, habitación de 2.5 x 2.5 mts. Mal estado de ventanas, baño. Cama de muy mal aspecto. El personal amable. En general de muy baja calidad. Le daría una estrella. En otra ciudad se paga $300 por ese cuarto

8/10 Good

felipe de jesus, merida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
vacaciones en familia tranquilas
muy bien, el hotel pequeño pero bonito, muy tranquilo aunque las cortinas no cubren de la luz del pasillo la cual no se apaga durante la noche

8/10 Good

Antônio Carlos, Rio de janeiro - Brasil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ótimo
muito boa, muito bem atendido. custo benefício nota 10

8/10 Good

Juan Jose, Lima - Peru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PASEO POR PLAYA DEL CARMEN - MEXICO
Bien, estuvo como se esperaba, solo había problemas con la conexión de internet, quizás por la lejanía de la habitación.

8/10 Good

Isa, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maya Azul i Playa
Trevlig och avslappnad atmosfär, enkel continentalfrukost, men bra med buffé så en inte behöver vänta. Toppenläge mitt i smeten.

10/10 Excellent

Karina, Cancun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien ubicado

10/10 Excellent

Silvia, Estado de México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buenísima ubicación, atención y limpieza .
La relación de ubicación, calidad y precio resulta buenísima. La atención de las personas a cargo de el hotel, más que amable y cálida. Lo recomiendo ampliamente.