Dear Ashley,On behalf of Hard Rock Hotel Riviera Maya, I would like to thank you for taking the time to share your valuable feedback. Your opinion is very important to us since we strive to create authentic experiences. Once again, thank you for choosing Hard Rock Hotel Riviera Maya, it has been a pleasure having you here and we all look forward to your next visit.Sincerely, Olivier CoupatGeneral Manager Hard Rock Hotel Riviera Maya.

Dear , Thank you so much for sharing your experience with us. Your comments are much appreciated. I'm pleased you have enjoyed most of your experience at our resort. However, there are a few points that require our attention and I assure you that we are working diligently to address those areas of opportunity and improve our overall service and therefore the Hard Rock Experience.It’s been a pleasure having you with us and we look forward to your next vacation. We would love to have you back and make another great memory together.RegardsOlivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Dear Jagdish,On behalf of Hard Rock Hotel Riviera Maya, I would like to thank you for taking the time to share yourvaluable feedback. I'm pleased to read that you have enjoyed most of your experience at our resort. However, there are afew points that require our attention and I assure you that we are working diligently to address thoseareas of opportunity to improve our overall service.Once again thank you for choosing Hard Rock Hotel Riviera Maya, it has been a pleasure having youhere and we all look forward to your next visit.RegardsOlivier Coupat General ManagerHard Rock Hotel Riviera Maya

Hello!I would like to thank you for sharing your opinion with us. This office is aware of your dissatisfaction and on behalf of Hard Rock Hotel Riviera Maya; we offer you our most sincere apologies for having fallen short of your expectations. We would like to change your perception of our service as it is our main goal to achieve your satisfaction with the epic service that sets us apart.Sincerely,Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Dear Rebeca;Thank you so much for your wonderful comments! We are pleased to know we fulfilled our goal of giving you the Rock Star experience. It is gratifying to receive such comments as a vote of satisfaction, we are working hard to meet our high standards in quality and we feel really happy and proud to see that we are reaching the epic service that makes us stand out.Hope you choose us again as your traveling destination to keep on the good times and memories fullof ROCK! Regards,Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Dear , Thank you so much for sharing your experience with us. Your comments are much appreciated. I'm pleased you have enjoyed most of your experience at our resort. However, there are a few points that require our attention and I assure you that we are working diligently to address those areas of opportunity and improve our overall service and therefore the Hard Rock Experience.It’s been a pleasure having you with us and we look forward to your next vacation. We would love to have you back and make another great memory together.RegardsOlivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Dear Francisco,Thank you so much for sharing your experience with us. We are happy to know you spent such an amazing time at our resort.Rest assured that we will notify all our rocking team members about your kind words that encourage us to keep on rocking every day!It’s been a pleasure having you here and cannot wait for your next vacation at Hard Rock Hotel Riviera Maya. RegardsOlivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Dear Maxine,On behalf of Hard Rock Hotel Riviera Maya, I would like to thank you for taking the time to share yourvaluable feedback through our satisfaction survey. I'm pleased to read that you have enjoyed most of your experience at our resort. However, there are afew points that require our attention and I assure you that we are working diligently to address thoseareas of opportunity to improve our overall service.Once again thank you for choosing Hard Rock Hotel Riviera Maya, it has been a pleasure having youhere and we all look forward to your next visit.Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Dear Jose Luis,On behalf of Hard Rock Hotel Riviera Maya, I would like to thank you for taking the time to share your valuable feedback through our satisfaction survey. Your opinion is very important to us since we strive to create authentic experiences. Once again, thank you for choosing Hard Rock Hotel Riviera Maya, it has been a pleasure having you here, and we all look forward to your next visit.Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Hello, It has been our pleasure having you with us and we truly appreciate your positive comment. It is very gratifying to learn that you had a great experience at our hotel as we work constantly to get our guests’ satisfaction. We are very excited by your words. Everyone at Hard Rock Hotel Riviera Maya sends their regards and we look forward to having you back in a blink!Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Hello, Thank you so much for your wonderful comments! We are pleased to know we fulfilled our goal of giving you the Rock Star experience. It is gratifying to receive such comments as a vote of satisfaction, we are working hard to meet our high standards in quality and we feel really happy and proud to see that we are reaching the epic service that makes us stand out.Hope you choose us again as your traveling destination to keep on the good times and memories fullof ROCK! Regards,Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

I would like to thank you for sharing your opinion with us. This office is aware of your dissatisfaction and on behalf of Hard Rock Hotel Riviera Maya; we offer you our most sincere apologies for having fallen short of your expectations. There are a few points that require our attention and I assure you that we are working diligently to address those areas of opportunity and improve our overall service and therefore the Hard Rock Experience.We look forward to proving our commitment to excellence sometime soon.Sincerely,Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Apreciable Erin,En nombre de Hard Rock Hotel Riviera Maya, me gustaría agradecerle por tomarse el tiempo para compartir su valiosa retroalimentación. Me complace saber que ha disfrutado la mayor parte de su experiencia en nuestro resort. Sin embargo, hay algunos puntos que requieren nuestra atención y les aseguro que estamos trabajando diligentemente para abordar esas áreas de oportunidad y mejorar nuestro servicio en general.Sinceramente,Olivier CoupatGerente GeneralHard Rock Hotel Riviera Maya

Dear Logan,I would like to thank you for taking the time to share your valuable feedback.I sincerely regret knowing that we have fallen short of your expectations, I assure you that we are working diligently in those areas of opportunity to improve our overall service. Nonetheless, please accept my apologies for any discomfort you may have experienced during your stay.We sincerely hope that you will give us the opportunity to host you again so we can provide you with the great service you deserve.Sincerely,Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Dear Marc-AndreThank you so much for sharing your experience with us. Your comments are much appreciated. I'm pleased you have enjoyed most of your experience at our resort. However, there are a few points that require our attention and I assure you that we are working diligently to address those areas of opportunity and improve our overall service and therefore the Hard Rock Experience.It’s been a pleasure having you with us and we look forward to your next vacation. We would love to have you back and make another great memory together.RegardsOlivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Thank you for taking the time to share your comments. We are delighted to know that your stay was enjoyable and appreciate your wonderful comments about the staff and our property.We always find it nice to know that our guests have returned home with great memories of their vacation here at Hard Rock Hotel Riviera Maya and we are very grateful for the time and effort you have put into sharing your personal experience about their fantastic stay. Our team looks forward to welcoming you home in the not-too-distant future!Regards,Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Dear Bonnie Lynn,Thank you for taking the time to share your comments. We are delighted to know that your stay was enjoyable and appreciate your wonderful comments about the staff and our property.We always find it nice to know that our guests have returned home with great memories of their vacation here at Hard Rock Hotel Riviera Maya and we are very grateful for the time and effort you have put into sharing your personal experience about their fantastic stay. Our team looks forward to welcoming you home in the not-too-distant future!Regards,Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Dear,I would like to thank you for sharing your opinion with us. This office is aware of your dissatisfaction and on behalf of Hard Rock Hotel Riviera Maya; we offer you our most sincere apologies for having fallen short of your expectations. There are a few points that require our attention and I assure you that we are working diligently to address those areas of opportunity and improve our overall service and therefore the Hard Rock Experience.We look forward to proving our commitment to excellence sometime soon.Sincerely,Olivier CoupatGeneral Manager

I really appreciate your time and comments about our resort. I'm pleased to read that you have enjoyed most of your experience at our resort. However, there are specific points that require our attention. Be sure that we are working on those areas of opportunity in order to improve our rocking service.Your comfort is very important to us, we have designed our facilities and services for you, from children to adults there is always something to do. In addition, our band members do their best every single day to create great memories with us!I hope to see you soon and make another memory with the band. Sincerely, Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Hello, Thank you so much for your wonderful comments! We are pleased to know we fulfilled our goal of giving you the Rock Star experience. It is gratifying to receive such comments as a vote of satisfaction, we are working hard to meet our high standards in quality and we feel really happy and proud to see that we are reaching the epic service that makes us stand out.Hope you choose us again as your traveling destination to keep on the good times and memories fullof ROCK! Regards,Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Dear Gurjinder,I would like to thank you for sharing your opinion with us. This office is aware of your dissatisfaction and on behalf of Hard Rock Hotel Riviera Maya; we offer you our most sincere apologies for having fallen short of your expectations. There are a few points that require our attention and I assure you that we are working diligently to address those areas of opportunity and improve our overall service and therefore the Hard Rock Experience.We look forward to proving our commitment to excellence sometime in the near future.Sincerely,Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Hello, Thank you so much for sharing your experience with us. We are happy to know you had such an amazing time at our resort.Be sure we will notify all our rocking band members about your kind words that encourage us to keep on rocking every day!It’s been a pleasure having you here and cannot wait for your next vacation at Hard Rock Hotel Riviera Maya. Regards,Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Dear Laura, It’s so great to hear that we have met your expectations, here at Hard Rock Hotel Riviera Maya, it is a blasting experience to know that you were treated wonderfully, you are already a true Rockstars of this stage, the most exciting feeling is your satisfaction and we love to hear your loving comments. Therefore we hope you will come back soon.Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Dear Danny,On behalf of Hard Rock Hotel Riviera Maya, I would like to thank you for taking the time to share your valuable feedback. Your opinion is very important to us since we strive to create authentic experiences. Once again, thank you for choosing Hard Rock Hotel Riviera Maya, it has been a pleasure having you here, and we all look forward to your next visit.Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Dear Lisa,On behalf of Hard Rock Hotel Riviera Maya, I would like to thank you for taking the time to share your valuable feedback.I sincerely regret knowing that we have fallen short of your expectations. I assure you that we are working diligently to address those areas of opportunity to improve our overall service. Nonetheless, please accept my apologies for any discomfort you may have experienced during your recent stay.We sincerely hope that you will give us the opportunity to host you again so we can provide you with the great service you deserve.Olivier Coupat,General ManagerHard Rock Hotel Riviera Maya

Dear Melissa, Thank you so much for sharing your experience with us. Your comments are much appreciated. I'm pleased you have enjoyed most of your experience at our resort. However, there are a few points that require our attention and I assure you that we are working diligently to address those areas of opportunity and improve our overall service and therefore the Hard Rock Experience.It’s been a pleasure having you with us and we look forward to your next vacation. We would love to have you back and make another great memory together.RegardsOlivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Dear Monica, It’s so great to hear that we have met your expectations, here at Hard Rock Hotel Riviera Maya, it is a blasting experience to know that you were treated wonderfully, you are already a true Rockstars of this stage, the most exciting feeling is your satisfaction and we love to hear your loving comments. Therefore we hope you will come back soon.Sincerely,Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Dear Deisy,I would like to thank you for sharing your opinion with us. This office is aware of your dissatisfaction and on behalf of Hard Rock Hotel Riviera Maya; we offer you our most sincere apologies for having fallen short of your expectations. We would like to change your perception of our service as it is our main goal to achieve your satisfaction with the epic service that sets us apart.I will have one of our specialists contact you to further discuss this matter.Sincerely,Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Dear James, Thank you very much for your comments, it's a pleasure to hear that you enjoy it. I do really appreciate your opinion and it is an honor to create great memories together. The most gratifying feeling is your satisfaction and we love to hear your loving comments. Everybody in Hard Rock Hotel Riviera Maya sends you the best regards hoping to have you back soon and make you feel like a Rockstar again.Keep on rocking!Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Dear Jose, Thank you so much for taking the time to give us your experience, your comments are much appreciated.I'm pleased to read that you have enjoyed most of your experience at our resort. However, there are a few points that require our attention and I assure you that we are working diligently to address those areas of opportunity and improve our overall service and therefore the Hard Rock Experience.It’s been a pleasure having you with us and we look forward to your next vacation. We would love to have you back and make another great memory together.Sincerely,Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Dear Christina, Thank you so much for sharing your experience with us. Your comments are much appreciated. I'm pleased you have enjoyed most of your experience at our resort. However, there are a few points that require our attention and I assure you that we are working diligently to address those areas of opportunity and improve our overall service and therefore the Hard Rock Experience.It’s been a pleasure having you with us and we look forward to your next vacation. We would love to have you back and make another great memory together.Regards.Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Dear Katherine, Thank you so much for sharing your experience with us. Your comments are much appreciated. I'm pleased you have enjoyed most of your experience at our resort. However, there are a few points that require our attention and I assure you that we are working diligently to address those areas of opportunity and improve our overall service and therefore the Hard Rock Experience.It’s been a pleasure having you with us and we look forward to your next vacation. We would love to have you back and make another great memory together.RegardsOlivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Thank you so much for your wonderful comments! We are pleased to know we fulfilled our goal of giving you the Rock Star experience. It is gratifying to receive such comments as a vote of satisfaction, we are working hard to meet our high standards in quality and we feel really happy and proud to see that we are reaching the epic service that makes us stand out.Hope you choose us again as your traveling destination to keep on the good times and memories full of ROCK!Regards,Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Dear Maria, Thank you so much for sharing your experience with us. Your comments are much appreciated. I'm pleased you have enjoyed most of your experience at our resort. However, there are a few points that require our attention and I assure you that we are working diligently to address those areas of opportunity and improve our overall service and therefore the Hard Rock Experience.It’s been a pleasure having you with us and we look forward to your next vacation. We would love to have you back and make another great memory together.RegardsOlivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Dear Peter,I really appreciate your time and comments about our resort. I'm pleased to read that you have enjoyed most of your experience at our resort. However, there are specific points that require our attention. Be sure that we are working on those areas of opportunity in order to improve our rocking service.Your comfort is very important to us, we have designed our facilities and services for you, from children to adults there is always something to do. In addition, our band members do their best every single day to create great memories with us!I hope to see you soon and make another memory with the band. Sincerely, Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Estimado Fredy, Muchas gracias por compartir su experiencia ya que sus comentarios son muy importantes para nosotros.Nos alegra enormemente saber que su estancia en Hard Rock Hotel Riviera Maya fue en general muy placentera. Sin embargo, hay algunos puntos dentro de su reseña que llaman nuestra atención.Este tipo de retroalimentación nos permite mejorar nuestras instalaciones, pero en especial nuestro servicio. Tenga por seguro que ya estamos trabajando en ello. Deseamos ansiosamente contar con su visita y poder atenderlo como usted se merece.Saludos cordialesOlivier CoupatGerente GeneralHard Rock Hotel Riviera Maya

Hello guest, Thank you so much for your wonderful comments! We are pleased to know we fulfilled our goal of giving you the Rock Star experience. It is gratifying to receive such comments as a vote of satisfaction, we are working hard to meet our high standards in quality and we feel really happy and proud to see that we are reaching the epic service that makes us stand out.Hope you choose us again as your traveling destination to keep on the good times and memories full of ROCK!Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Dear Sunghyun,Thank you so much for letting us know about your experience at Hard Rock Hotel Riviera Maya.We are working meticulously to address those areas of opportunity in order to improve our inclusive service We look forward to coming back soon on our stage and giving us the chance to live the RockStar experience to the fullest!RegardsOlivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Dear Jihun, Thank you so much for letting us know about your experience at Hard Rock Hotel Riviera Maya.We are working meticulously to address those areas of opportunity in order to improve our inclusive service We look forward to coming back soon on our stage and giving us the chance to live the RockStar experience to the fullest!RegardsOlivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Dear Ivan, Thank you so much for sharing your experience with us. I am enchanted to know that you have such an amazing stay with us, be sure we will notify all our rocking band members about your kind words that encourage us to keep on rocking every day!It’s been a pleasure having you here and cannot wait for your next vacation at Hard Rock Hotel Riviera Maya.Olivier Coupat General Manager Hard Rock Hotel Riviera Maya

I would like to thank you for sharing your opinion with us. This office is aware of your dissatisfaction and on behalf of Hard Rock Hotel Riviera Maya; we offer you our most sincere apologies for having fallen short of your expectations. There are a few points that require our attention and I assure you that we are working diligently to address those areas of opportunity and improve our overall service and therefore the Hard Rock Experience.We look forward to proving our commitment to excellence sometime in the near future.Sincerely,Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Dear Nadine,On behalf of Hard Rock Hotel Riviera Maya, I would like to thank you for taking the time to share your valuable feedback.I sincerely regret knowing that we have fallen short of your expectations. Nonetheless, please accept my apologies for any discomfort you may have experienced during your stay.We sincerely hope that you will give us the opportunity to host you again so we can provide you with the great service you deserve.Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Dear Diane,I really appreciate your time and comments about our resort. I'm pleased to read that you have enjoyed most of your experience at our resort. However, there are specific points that require our attention. Be sure that we are working on those areas of opportunity in order to improve our rocking service.Your comfort is very important to us, we have designed our facilities and services for you, from children to adults there is always something to do. In addition, our band members do their best every single day to create great memories with us!I hope to see you soon and make another memory with the band. Sincerely, Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Dear Mary,On behalf of Hard Rock Hotel Riviera Maya, I would like to thank you for taking the time to share your valuable feedback. Your participation is very important because it helps us to take action of continuous improvement and I assure you that we are working diligently to address those areas of opportunity to improve our overall service.I sincerely regret knowing that we have fallen short of your expectations. Nonetheless, please accept my apologies for any discomfort you may have experienced during your stay.We sincerely hope that you will give us the opportunity to host you again so we can provide you with the great service you deserve.Olivier Coupat,General ManagerHard Rock Hotel Riviera Maya

Dear Arenda, We are very glad to know that you had a great stay with your family. It has been a pleasure having you with us and we all hope to see you soon to create another great moment. Sincerely,

Dear Jamie, We are aware that it is only possible to achieve success by offering unbeatable quality treatment and services, which is why your participation is very important, as it helps us to take continuous improvement actions, and I assure you that we are working diligently to address those areas of opportunity to improve our overall service.We sincerely hope that you will allow us to host you again so we can provide you with the great service you deserve.

Dear Kristy, I would like to thank you for taking the time to share your valuable feedback, It is through your comments that we can take action for continuous improvement. I sincerely regret knowing that we have fallen short of your expectations, I assure you that we are working diligently in those areas of opportunity to improve our overall service. Nonetheless, please accept my apologies for any discomfort you may have experienced during your stay.We sincerely hope that you will allow us to host you again so we can provide you with the great service you deserve.Sincerely,Olivier Coupat General ManagerHard Rock Hotel Riviera Maya

Dear María, We are glad to know everything was outstanding, We are committed to continuing to provide rock-star-worthy amenities to you and making your future stays legendary. Once again, thank you for choosing Hard Rock Hotel Riviera Maya, it has been a pleasure to have you here and we look forward to your next visit.Sincerely,