Hard Rock Hotel Riviera Maya - All Inclusive

4.5 star property
Luxury property on the beach, with 2 outdoor swimming pools
VIP Access

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your current months are April, 2024 and May, 2024.
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May 2024

Hard Rock Hotel Riviera Maya - All Inclusive

Photo gallery for Hard Rock Hotel Riviera Maya - All Inclusive

2 outdoor pools
Aerial view
Premium bedding, in-room safe, blackout drapes, iron/ironing board
9 restaurants, breakfast, dinner served; international cuisine
2 outdoor pools

Overview of Hard Rock Hotel Riviera Maya - All Inclusive

8.0

Very good

Popular amenities

  • All-inclusive
  • Bar
  • Room service
  • Pool
  • On private beach

Explore the area

Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO, 77710
  • Popular LocationBlu Riviera Maya16 min walk
  • Popular LocationPuerto Aventuras Marina7 min drive
  • Popular LocationDolphin Discovery8 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)61 min drive

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
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Sign in to view eligible discounts and perks. More rewards for more adventures!

Room options

Deluxe Room, 1 King Bed (Diamond)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Premium bedding
  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 2 Bedrooms, Oceanfront (Rock Suite, Rooftop Lounge)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Flat-screen TV
  • 5166 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Suite, 2 Bedrooms, Oceanfront (Rock Suite)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Flat-screen TV
  • 2583 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Deluxe Room, 1 King Bed (Gold, Pure Wellness)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

Royal Room, 2 Double Beds, Partial Ocean View (Rock Royalty, Personal Assistant)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Premium bedding
  • 482 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Royal Room, 1 King Bed (Heaven, Rock Royalty, Pers. Asst.)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Premium bedding
  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Double Beds, Partial Ocean View

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Premium bedding
  • 482 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds (Gold)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Premium bedding
  • 482 sq ft
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds (Gold, Pure Wellness)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 482 sq ft
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds (Heaven, Gold)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Premium bedding
  • 482 sq ft
  • Sleeps 3
  • 2 Double Beds

Deluxe Room, 1 King Bed (Heaven, Gold)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Premium bedding
  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed (Heaven, Diamond)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Premium bedding
  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed (Heaven - Swim Up)

cleanliness

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Blackout drapes/curtains
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, Oceanfront (Heaven, Rock Suite)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Separate bedroom
  • 2583 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Suite (Heaven, Rock Suite Platinum)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Flat-screen TV
  • 5166 sq ft
  • Ocean view
  • Sleeps 4
  • 2 King Beds

Deluxe Room (Heaven, Sky Terrace)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Premium bedding
  • 964 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed (Gold)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Premium bedding
  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room (Grand Sky Terrace)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Premium bedding
  • 1928 sq ft
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Royal Room, 1 King Bed, Partial Ocean View (Rock Royalty, Personal Assistant)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Premium bedding
  • 482 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Room (Sky Terrace)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Premium bedding
  • 964 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Family Room

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
2 bedrooms
  • 964 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Similar properties

About the area

Puerto Aventuras

Located in Puerto Aventuras, Hard Rock Hotel Riviera Maya - All Inclusive is next to a golf course and on a private beach. Puerto Aventuras Marina and Xplor Theme Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Chac Mol Cenote and Ecopark Kantun Chi. Don't miss out on a visit to Xcaret Eco Theme Park. Scuba diving and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and hiking/biking trails nearby.

What's nearby

  • Blu Riviera Maya - 16 min walk
  • Puerto Aventuras Golf Club - 6 min drive
  • Puerto Aventuras Marina - 7 min drive
  • Dolphin Discovery - 8 min drive
  • Chac Mol Cenote - 12 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 62 min drive

Restaurants

  • The Market - 10 min walk
  • El Abuelo - 9 min drive
  • Toro Steak House - 8 min walk
  • Restaurante Ipanema - 7 min walk
  • Bamboleo Snack & Grill - 9 min drive

About this property

Hard Rock Hotel Riviera Maya - All Inclusive

Luxury all-inclusive property near Puerto Aventuras Marina
Located close to Chac Mol Cenote and Ecopark Kantun Chi, Hard Rock Hotel Riviera Maya - All Inclusive provides 18 holes of golf, a nightclub, and an airport shuttle. With a private beach, beach massages, and kayaking, this property is the perfect place to soak up some sun. Treat yourself to a massage, a manicure/pedicure, or reflexology at Rock Spa®, the onsite spa. Be sure to enjoy a meal at any of the 9 onsite restaurants, which feature international cuisine and more. Enjoy the gym, as well as activities like volleyball and basketball. In addition to a swim-up bar and a poolside bar, guests can connect to free in-room WiFi.
Other perks include:
  • 2 outdoor pools and a children's pool, with a swim-up bar
  • Free self parking and valet parking
  • 2 outdoor tennis courts, a roundtrip airport shuttle (surcharge), and express check-out
  • Express check-in, supervised childcare (surcharge), and a porter/bellhop
  • Guest reviews say good things about the family-friendly amenities, beach locale, and pool
Room features
All 1264 rooms feature comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-compatible safes and air conditioning. Guests reviews speak well of the clean rooms at the property.
More amenities include:
  • Bathrooms with jetted tubs and rainfall showers
  • Flat-screen TVs with premium channels
  • Wardrobes/closets, balconies, and separate sitting areas

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Climbing wall
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 coffee shops/cafes
  • 7 bars/lounges
  • 9 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Frida
  • Pizzeto
  • The Market
  • Zen

Things to do

  • 18 holes of golf
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Gym
  • Kayaking
  • Mini golf
  • Nightclub
  • Pro golf lessons
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • TV in common areas
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • Mini golf
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (87,823 square feet of space)
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Terrace

Full-service spa

  • 50 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 3 floors
  • 9 buildings
  • Built in 2013
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per stay
Welcoming dogs and cats only
2 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 68 per person (roundtrip)
  • Pet fee: USD 150 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision

Frequently asked questions

Does Hard Rock Hotel Riviera Maya - All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Hard Rock Hotel Riviera Maya - All Inclusive?

As of Mar 19, 2024, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Riviera Maya - All Inclusive on Apr 18, 2024 start from CA $552.74, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hard Rock Hotel Riviera Maya - All Inclusive pet-friendly?

Yes, Hard Rock Hotel Riviera Maya - All Inclusive allows cats and dogs (limit 2 total) with a maximum weight of up to 40 lbs per pet. There's a fee of USD 150 per pet, per stay.

How much is parking at Hard Rock Hotel Riviera Maya - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Hard Rock Hotel Riviera Maya - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM.

What time is check-out at Hard Rock Hotel Riviera Maya - All Inclusive?

Check-out is at noon.

Does Hard Rock Hotel Riviera Maya - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 68 per person applies.

Are there all-inclusive benefits at Hard Rock Hotel Riviera Maya - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, tennis, and more.

Where is Hard Rock Hotel Riviera Maya - All Inclusive located?

Located in Puerto Aventuras, this beachfront property is next to a golf course and within 3 mi (5 km) of Puerto Aventuras Marina and Chac Mol Cenote. Ecopark Kantun Chi and Xpu-ha Beach are also within 9 mi (15 km).

Hard Rock Hotel Riviera Maya - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 495 out of 1006 reviews" "
Rating 8 - Good. 239 out of 1006 reviews" "
Rating 6 - Okay. 110 out of 1006 reviews" "
Rating 4 - Poor. 89 out of 1006 reviews" "
Rating 2 - Terrible. 73 out of 1006 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

pablo antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible experience

10/10 Excellent

Bonnie Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, great food options. Clean and safe. Great shows and very friendly professional staff.
Stayed 5 nights in Mar 2024

4/10 Poor

Gurjinder

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Front desk had some rude staff.
Stayed 5 nights in Feb 2024

8/10 Good

Mandeep Kaur Kaur

Liked: Staff & service
Stayed 6 nights in Feb 2024

10/10 Excellent

Danny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great experience with the resort! The staff was amazing, the views were awesome! Would go again. The hotel rooms need some updating but overall we loved it.
Stayed 7 nights in Feb 2024

4/10 Poor

Lisa

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were given the wrong room. It took them two days to get us into the proper room. After we had to argue for 2 days and hours that it was the wrong room. They did nothing to give us any accommodation to help with the mistake they made. 5 years ago this was 5 star resort, now a 2 star. Spent your vacation money somewhere else
Stayed 10 nights in Feb 2024

2/10 Terrible

Melissa

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Unaccommodating. They would call every morning at 9 am and wake us up to ask for special requests. When we asked for anything, they never followed through. I am so so so disappointed to have spent so much money for such an old building and lacking cleanliness. Never again!
Stayed 7 nights in Feb 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

2/10 Terrible

Deisy Liz

Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

James Clinton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 7 nights in Feb 2024

General hotel information

Reasons to Book
Outdoor Pool & Property Cleanliness
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.5