Ratings based on 237 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by Suzie Q

Overall a good stay

Posted 12-Apr-2014
Pros: Staffs
Cons: Fridge please
We thought this hotel will provide safe box and fridge, as per description on Expedia. However we arrived at the hotel after 10 hours delay due to flight cancellation, we were told that the safe was not working and reception offered to assist us by keeping our stuffs in the reception safe as needed. Fine with us, as long as we have somewhere to keep our valuables. Lo and behold, We got to our room and found that there was no fridge! Staying in a tropical climate without a fridge was not very convenient! Anyhow, there was something about this hotel that totally made up to our inconvenience. The staffs were very friendly and helpful. Our room was cleaned daily. The beds were comfortable. The property was well decorate and cared for. Nice and quiet. Great location. Close to all amenities we needed - the bank, laundry service, 5th Ave, Wal-Mart, Mega Mall, and plenty of restaurants. After these whining, I will still go back to this hotel when I go to PDC. I will make sure I get the fried next time.
4 out of 5
for Everyone
by Greg

Posted 30-Dec-2013
Pros: Staff was friendly and room was clean
Cons: Hot water iffy and music at hotel bar too loud at night
Location: Lots of restaurants, bars, and shops in vicinity of hotel - good location
Hotel is nice and in a good location, but avoid balcony rooms facing 10th Avenue since the hotel bar is open 24 hours and loud music plays throughout the night on weekends.
4 out of 5
by 123shoehorn from ashland

great with one small caveat

Posted 14-Dec-2013 on Hotels.com
Great location. Quiet and clean. Attentive staff. Comfortable beds. TV reception poor but I didn't go to watch TV However, the hot water was 'almost warm'. Luckily the weather was great. I'd stay there again.
4 out of 5
for Everyone
by cindy from B.C. Canada

Posted 21-Nov-2013
Pros: Quiet, beautiful, down town Playa
Cons: Undergoing a change in ownership so....
Location: Great
Great place, under new management now.......
5 out of 5
by Louis and Cindy from Moncton nb canada

Posted 14-Nov-2013 on Hotels.com
Very good hotel overall, wee had a good week there clean and good service
1 out of 5
by V from Houston


Posted 30-Oct-2013
Pros: Nothing.
Cons: Everything.
Worst hotel ever. If you enjoy cold showers then it may be tolerable. There is no hot water. The staff is unpleasant. They allowed a person to park behind my car, and didn't get their keys. We were stuck in the parking lot for hours. Waste of time and vacation. On top of that, the room is right next to the busy street, so you'll hear honking and loud noises outside your window all night long. Pay a little more and go some place else.
4 out of 5
for Everyone
by Cris from Melbourne Australia

Great facilities and location for a great price !

Posted 26-Oct-2013
Pros: It actually has a Hacienda appeal/layout. Location is great as well, hard to beat for the price!
Cons: Slight smell of mould n the room. Perhaps hard to fix, as the entire region is always humid.
Location: 3 small blocks from a beautiful beach. 1 block away from the promenade which has all the bars/restaurants/shops you will ever need.
Very pleased with service and overall feeling/appearance/presentation of hotel. Nice architecture - actually has a Hacienda feel to it. Sadly we could only stay one night.
5 out of 5
by Valerie from Houston

2 block from the beach

Posted 8-Oct-2013 on Hotels.com
Great location one block from 5th avenue 2 block from the beach. Walking distance from ADO( bus station). The only reason I gave a 4 for condition is : the handle from the shower was broken.great and friendly staff
5 out of 5
for Everyone
by Nudge from NY

Great location, everything is walking distance!

Posted 29-Sep-2013
Pros: Friendly Staff, Good Manager, and Great Valets! Close to beach and shopping! Good music!
Cons: Hotel could use a makeover -- not for the picky. Need new beach towels.
Location: Already said the location is THE BEST! near beach, shopping, live music, bars and people-watching from the patio!
Staff eager to please! Room cool and large patio overlooking side street perfect for people watching. Had a little language barrier, but once they got it, it was taken care of! The pool was quiet and relaxing. Always clean. Beach is a quick walk, bar on beach had good live music. Shopping is a block away and with plenty of great shops -- Tequilla warehouse and Tequilla Bar must go to! Wear comfy shoes. Everything is negotiable.
4 out of 5
for Families
by Dr. Traveller from Toronto

nice, but over priced hotel.

Posted 2-Sep-2013 on Hotels.com
everything is prety good except hotels restaurant food. try to eat out of hotel.